Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package has now been updated to delayed but no reason as to why it is delayed when the package has been in transit for 4 days. I stay 5 hours away from *******, **. I paid for express shipping for this package and never had this problem before when my packages come through **** There is no way to contact anyone to help with the situation. I see they are allowing this to happen to people everywhere according to their ******* and Instagram accounts. Where is my package and why dont you all scan them like you are suppose to. $200 down the drain because you all are allowing packages to disappear. Workers know we cant contact you all so why not take it? Tracking # ************

  

  Business Response

  Date: 02/09/2023

  Dear ***************************,      
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We are very concerned to learn of your dissatisfaction with the handling of your shipment tracking number ************ that our records indicate delivered on February 9, 2023 at 2:09 p.m.  As we discussed, this package was received and the appropriate management teams have been notified of your concerns for an internal review with the drivers responsible for serving your area.   
   
  Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.  We certainly regret any inconvenience you have encountered.  
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 1/30/23 I purchased an overnight delivery request from a Fed Ex store for $57.86 and was promised delivery on Tuesday 1/31/23 by 4:30pm(Tracking number ************). I found out the overnight delivery never arrived so I called Fed Ex on Wednesday 2/1/23 at 4:32pm EST. The representative told me there was some type of delay and that it may be weather related and wasn't sure if/when it would get there. I let her know that I didn't hear of any delays of issues that could possibly affect the shipment not arriving on time otherwise i would have gotten standard shipping and not paid the premium(or went elsewhere). She apologized for inconvenience told me I would be refunded, however they can't officially enter refunds until 24 hours after it arrives. The delivery arrived Thursday. I noticed today, 2/6/23 that my refund still hadn't arrived. So I called back 2/6/23 at 5:21pm. This representative tells me that they don't offer refunds if its delayed due to weather due to "uncontrollable circumstances". I explained to him like I did the first representative that wasn't made aware of knew of any weather issues that could effect delivery otherwise I wouldn't have gotten overnight. He then practically repeats that "we don't offer money back for delays due weather" I told him that the first representative offered a full refund and emphasized that this was an overnight service that i wouldn't have gotten if there was any possibility you couldn't deliver. I asked to speak with a manager and he told me that i'm not eligible for money back and then disconnected the line. If they had offered to credit me the difference between standard and overnight shipping i would have accepted, but the fact that i was lied to by first representative(if they really don't offer refunds) and hung up on by second representative when i asked to speak with manager. I'm requesting to be compensated back in full for this.

  

  Business Response

  Date: 02/13/2023

  Dear *****************************, 

  This is in response to your inquiry addressed to the Better Business Bureau.

  Your concerns regarding issues with Customer Service have also been brought to the attention of management.   On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered.

  To best accommodate package volume, FedEx package routing is setup as a hub and spoke processing method. A severe national weather delay was noted at the *******, **. primary hub.  Your shipment was subsequently delayed due to these inclement weather conditions that impacted our operation during the time in which your shipment was being transported to the destination. The shipment traveling on package tracking number ************ delivered Thursday, February 2nd at 12:47 p.m. Please accept our assurances that your shipment was advanced for delivery as soon as possible under these conditions.
  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. FedEx liability for money back guarantee with delays related to weather are posted at FedEx.com. In summary, we will not be liable or responsible for loss, damage or delay caused by events we cannot control.  As a one-time gesture of goodwill, full transportation charges of $57.86 have been refunded to the credit card on file. Please allow **** business days for posting between our banking institutions.  
  
  We appreciate this feedback so to generate the valued service you have come to expect from FedEx.

  Respectfully, 

  FedEx
  

  Customer Answer

  Date: 02/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for expedited shipping on a package that was supposed to be delivered on 32Jan23. Here we are on 06Feb and nothing. Everyday the delivery driver says attempted delivery but I was not home to sign. I haven't left and took all that time off for it. Door tag left he said. None. Everyday I call and promises are made but of course nothing still. I did however get accused of lying about being home and stressed that I need to be there. Of course I was. This company is trash. The staff doesn't care. They don't need my money so I don't matter. Even emailed the *** to no avail.

  

  Business Response

  Date: 02/08/2023

  Dear ******************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management was notified of your concerns, based on your previous

  feedback, regarding the handling of the shipment traveling on package tracking

  number 631246568286, and the package was sent out for another attempt, and

  delivered on February 7, 2023, at 3:28 p.m.  

  Please accept our sincere apologies for any inconvenience you have encountered,

  and the conflicting information provided. 
  

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
  

   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 02/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking a shipment says the shipment was attempted delivery and no one was available. This not true. They were on site all day. We even received *** shipments.MAKE SURE THIS PACKAGE IS DELIVERED TOMORROW!Tracking number is: **** **** ****

  

  Business Response

  Date: 03/07/2023

  Dear *********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 771201078376.
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On several occasions I have ordered wine to be delivered, which requires a delivery to my house for me to sign that I am 21. Every time (this has happened 4-5 times) Fedex tells me to be at home at a certain time, and I wait for them, and every time, I get a message from Fedex at the end of the day that I was not at home and they can't deliver. They do not even try to come to the house, they routinely lie and claim that I am not at home. Either this is an explicit company policy, or the lack of control of rogue employees. I am currently experiencing this with shipment number *************** . I would like to speak to someone directly responsible for Fedex Ground to my location, and then I want them to deliver the load to my house as they have contracted to do.

  

  Business Response

  Date: 02/16/2023

  Dear ***************************,
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ************************************************************ 02459.
  
  Per our conversation local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex destroyed $5000 packages over the course of 2 weeks they were fully insured they denied my claim even after trying to provide pictures and the materials that they were shipped in. There is not appeal process or superior available.

  

  Business Response

  Date: 02/09/2023

  Good afternoon ******************,

  Your claims have been escalated to the ******************** Office for review and response. After a review here is what has been determined:

  393641106117: We will need photos showing how this was packaged inside of the carton to continue the review. This was returned to you by another carrier before we were able to issue a call tag for an inspection. 

  393298724978: The photos provided indicate that there is something wrapped in bubble wrap inside of the package. We scheduled a call tag to pick up and inspect the package, however it was not provided to us when the driver showed up. We made three attempts before closing the claim. It was declined based on the failure to provide the package for inspection.

  393777110477: The agent assigned requested additional photos showing how the guitar was packed inside of the box.  This is crucial when determining the liability for damages. Please provide the photos requested in order to continue a review of the claim.

  Thanks,

  **************** | ********************

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19342334
  
  I am rejecting this response because:
  

  393777110477

  This tracking number had the updated pictures uploaded and there has been no additional response from FedEx. I added the picture on here so the company can have an extra copy.

  393641106117

  This package had to be returned because **** terms and conditions require it. The label was bought on **** to ship it to the customer. There was no additional damage from the other shipping carrier that returned the package. It is clear from the picture that the only damage was done by Fed ex's negligence.

    393298724978

  The packaging is being shipped to me to take to the local fedex office to have them inspect it. It is neglectful you would deliver an empty package and not scan it damaged when it clearly was.

   

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/23/2023

  Good morning,

  The value placed on these packages is not insurance, it is declared value. All that declared value does is let us know what the items in the package are worth and sets our maximum liability amount should something occur. This is in no way a guarantee of payment.  We have tried to establish whether we are liable for the damages, but we need the following information in order to do so: 

  393641106117: We will need photos showing how this was packaged inside of the carton to continue the review. This was returned to you by another carrier before we were able to issue a call tag for an inspection. 
  
  

  393641106117: We will need photos showing how this was packaged inside of the carton to continue the review. This was returned to you by another carrier before we were able to issue a call tag for an inspection. 
  

  The other package, 393298724978, was declined because we scheduled a pick-up to weigh and inspect the package, but the recipient did not provide that to us. It is in our FedEx Ground Rules Tariff, that we reserve the right to inspect any package and request whatever documentation that is required in order to resolve a claim. Please provide the requested information so that we may continue to work towards a resolution.

   

  Thank you,

  **************** | FedEx Services

  Customer Answer

  Date: 03/13/2023

  We went to a fedex location to get the damage package report done. They said it been uploaded to FedEx home office as well. We have also been told that Fedex takes picture of the packages as they pass each location. They should be able to look at it and see where it as damaged along the way.

  Customer Answer

  Date: 03/13/2023

  We went to a fedex location to get the damage package report done. They said it been uploaded to FedEx home office as well. We have also been told that Fedex takes picture of the packages as they pass each location. They should be able to look at it and see where it as damaged along the way.

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19342334
  
  I am rejecting this response because: We went to a fedex location to get the damage package report done. They said it been uploaded to FedEx home office as well. We have also been told that Fedex takes picture of the packages as they pass each location. They should be able to look at it and see where it as damaged along the way.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/14/2023

  Today i reached out to FedEx. After talking to 3 reps they finally where ale to confirm that my claims have been upgraded to the legal department. The legal department has been reviewing my claims for over a month now with no resolution. One was passed the legal department on 8th and the other on the 9th. There is no one I can speak to in the legal department. I have now requested multiple call backs from the department with my phone number ************. I have not received any call.

  

  Business Response

  Date: 03/21/2023

  Good morning,

  The Damage Package Report for ************ and ************ have been completed and posted to the appropriate claim. The claims have been submitted for payment and a check will be mailed out via US Mail. I apologize for the issues that were encountered with these shipments. 

   

  Sincerely,

  **************** | ******************** | FedEx Services

   

   

   

  Customer Answer

  Date: 03/27/2023

  I have an update on one of the claims but nothing on the other claim yet.

  Thanks in advance 

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/1/2023 I paid for overnight delivery service of some documents I was charged $35.55 for the service As of 2/6/2023 the envelope still hasnt been delivered and fed ex representative states we dont give refunds for services;Envelope was going from *************** ******* to ******, ** The excuse was weather;I was traveling in same regions (******* to *********** was cold but no snow/ice/or severe weather;

  

  Business Response

  Date: 02/10/2023

  Dear ***********************: 
   
  Your report to the Better Business Bureau regarding tracking number 394065982232 was received. 
   
  Our records indicate that your shipment was delayed due to inclement weather conditions that impacted our operation during the time in which your shipment was transported. Tracking data reflects that the shipment was delivered at  Feb 7, 2023 at 10:20 a.m. local time. 

  Per our terms and conditions we will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, mis delivery, nondelivered, misinformation or failure to provide information on a weather delay.  

  As a goodwill gesture, a credit of $35.55 has been applied to the shipment.
   
  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably. 
   
  Respectfully, 
  
  FedEx 
  

  
  

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time a valuable package has been delivered across the road (where my house is clearly visible with no other residence), in a snow bank. FedEx has not resolved this issue, does not take it seriously and continues to hire lazy workers that cant seem to deliver to a legal address. My driveway is a semi-circular ************** for a vehicle to go through without needed to backup or turnaround. Theres absolutely no excuse.

  

  Business Response

  Date: 02/20/2023

  Dear *********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 394082954338.This issue has been brought to the attention of local management responsible for our FedEx Ground operations. This will be addressed internally with the drivers serving your area.
  
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the receiver for a Fedex package ************ scheduled for delivery 2/6/23. On the 3rd I requested a schedule change for 2/9/23 which I was billed $5.55 to my personal card. My card was charged on the 3rd as expected and the deilivery was made on the 6th as originally scheduled while I was away on vacation. I called Fedex customer service and they refused to provide a refund despite the services not being redered. It's completely unacceptable for a company to charge people for something that's not provided and then not even bother to refund customers for the service that was never given. This is an outrageous and predatory business practice. To add insult to injury, the customer support rep was completely rude and disrespectful.

  

  Business Response

  Date: 02/14/2023

  Dear *********************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.?  
  
  We first want to apologize for any issues you encountered while speaking to our Customer Service team for assistance with this issue. Our research indicates that you were billed $5.55 for a service change request that you made online for us to deliver your package on a certain date, that was not honored. We apologize for this inconvenience, and that surcharge has been credited back to your credit card. Please allow up to 48 hours for the credit to go back on to your card. 
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

  Thank you for your patience in this matter and for shipping with FedEx. 
  
  Respectfully,

  FedEx 

  
  

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me (refund was provided).
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex out of **********,** has falsely delayed packages to my residence the past 1 year. They categorize my delay as local delivery restriction, delivery not attempted. I dont understand the issue with delivery to my address when ********* and Amazon park in front or close to my residence. Ive had issues with them for the last year.

  

  Business Response

  Date: 02/08/2023

  Dear ******, 
    
  Your report to the Better Business Bureau regarding tracking number ************ was received. 
    
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered. 
    
  After further research, our records indicate this package was delivered on February 8th, 2023 at 12:46 p.m..
   
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
    
  Respectfully, 
  FedEx