Business Profile

Mailing Services

FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,438 total complaints in the last 3 years.
5,071 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 7, 2023 a package was scheduled to be delivered at my home. As such I ensured that I was in front of my front window with a clear view of the street, driveway, walkway to my front door, and front porch the entire morning while working. In addition I have security cameras on the front of my house which detect any motion from individuals approaching my home, and no such motion was captured by them either. Simply put, there is no way a person could approach my home without me seeing them.Despite this, at approximately 12:15pm I logged on to my FedEx app to see a notification stating that a delivery was attempted at 11:28am with a note Customer not available or business closed. At the risk of sounding repetitive, that there was no knock at my door, nor did my doorbell ring. Absolutely no delivery attempt was made.I understand that things happen and that shipments get delayed. That is not the problem here. The problem I have with this is the lie. No attempt was made to approach my house, and I have not seen a FedEx vehicle at all today.
Business Response
Date: 02/10/2023
Dear *************************:

This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 394073856311.

We are concerned to learn of your dissatisfaction with our driver concerning this shipment. Your concerns are being addressed internally with the drivers serving your area.

Our records indicate your package was delivered at 3:23 p.m. on February 9, 2023.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:02/07/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was expecting a package and the tracking shows it was out for delivery on January 30, 2023 and I can't seem to get a simple answer as to why it has not been delivered. Tracking number ************. Online support useless, however I was given a case number, C-******** and the email assured me I would hear something no later than February 6th. Today is the 7th and no update. Website useless. Phone call useless. Package contains an expensive item and the company will not refund me or send a replacement until FedEx notified me that the package is lost. I need to know what's going on. Thank you
Business Response
Date: 02/21/2023
Dear *****************************:

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on tracking number 593387179821.

Our office has been unable to reach you by phone or by email. Any exception to our normal,quality service is important to us.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 02/21/2023

Complaint: 19347695

I am rejecting this response because:
They apologized however did not say what they will do to improve service or that they will make an effort to improve service to our area. They did email me and asked me to call during regular business hours which I am unable to do. If they have any questions I would prefer they request them in writing. If not, I will assume its going to be business as usual.
Sincerely,
*****************************
Business Response
Date: 03/07/2023
Dear *****************************:

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 593387179821.

Our office has not been able to reach you by phone or email. Any exception to our normal, quality service is important to us.

We regret that your shipment has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Business Response
Date: 03/13/2023
Dear *****************************:

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 593387179821.

Our office has not been able to reach you by phone or email. Any exception to our normal, quality service is important to us.

We regret that your shipment has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 03/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*****************************
369 ***********
***********, ** 30512
Initial Complaint
Date:02/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I expected a shipment from Fed Ex for delivery on Monday, 2/6. Tracking #: ************. The delivery was attempted around 9am. There is no one consistently home in my house or building at that time. I called Fed Ex and asked for the delivery to be made today, 2/7 after 3 or 4pm. I was given a Case ID and assured this was remedied: C98173473.Instead, with my baby home sleeping, I hear Fed Ex once again outside at 9am today. And to make it even worse, after he rang the bell twice, I stepped out onto the balcony to ask him to please stop b/c people are sleeping. The driver easily could have passed me my package and the signature pad at this time. Instead, he became rude and ornery because I stated the package was not supposed to be delivered until this afternoon. It's his job to make sure deliveries are made. But this driver did NOTHING to make sure this happened, even though he could have easily given me the signature pad and my box. I can't leave my kids unattended and I was not dressed anyhow. He's essentially refusing to hand me the package or sign for it. And that's the bottom line.Even after contacting customer service and asking the issue to be escalated, the person transferred me to the station, which I don't even think they were supposed to do where I was haggled for an hour with still no resolution. This driver should not be coming back to my home under any circumstances; definitely not after he became adervsarial today. This is not my regular driver, but whomever this is needs to be cited for a formal complaint for his actions, attitude and shouting at a customer. Totally inappropriate. The customer service people who assured me I would receive this package this afternoon, need to be found and retrained if you cannot make this happen. I am the customer being stuck in the middle of bureaurcracy. I asked for my package to be delivered after 4pm on 2/8 and BY A DIFFERENT DRIVER, since this one today has left me very uneasy and I would not want to be at the door alone with him. Additionally, the people in the station were unhelpful and assured me they'd happily return this to sender.
Business Response
Date: 02/14/2023
Dear ***************************,
Your report to the Better Business Bureau regarding tracking number ************ was received. ?We regret any inconvenience you experienced as a result of this situation.
The appropriate management has been notified of your concerns for an internal review with the driver responsible for serving your area.
The FedEx Ground delivery window is 8:00 a.m.8:00 p.m. FedEx also offers customized delivery options which are available for your review at FedEx Delivery Manager | FedEx Some options may have applicable surcharges.
Our records indicate your package was returned to the shipper under tracking number ************ and delivered on February 13, 2023 at 3:42 p.m..
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation. We look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 02/15/2023

Complaint: 19347171

I am rejecting this response because: I don't even know who this response is referring to as this is not my name, for starters. This company has done absolutely ZERO to fix this situation or to deliver this package, in fact, going against their own terms of service agreement, they failed to even *attempt* to deliver the package a 3rd time. I will be escalating this complaint to the appropriate parties.

Sincerely,

***********************
Business Response
Date: 02/24/2023
Dear ***********************,

We show that a request was made to have this returned to the shipper. Tracking number ************ was returned to the shipper and delivered on February 13, 2023 at 3:42 p.m..

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

Respectfully,
FedEx
Initial Complaint
Date:02/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday, February 4, 2022. I had a package delivered to my house for my sons birthday (2/5). Upon watching my ring camera, you can see the driver pushing the package up my driveway to my garage for delivery. Following the driver leaving, I opened my garage to find the box completely destroyed, wide open on the one side and pieces damaged. I called FedEx at 2:15pm and spoke with a man who was submitting a claim for me and was told it was being marked as a priority and I would receive a call by 5pm from the distribution center. 5pm came and went and I called back (5:27pm), waiting on hold then speaking with another person who presumed to tell me I wasnt going to receive a call that day and it would be ***** hours then I would be receiving a call and in the meantime, I would need to call the shipper to have them file a claim. Quite frustrated, I did make that call to the shipper to make them aware of how FedEx delivered the package. Yesterday, more than 48 hours after the initial call, I called back YET AGAIN (2:47pm - call was disconnected or hung up on then 3:15pm), this time to be told it would be 3-5 days before receiving a called. The delivery and customer service has been absolutely disgusting. Instead of getting this resolved by FedEx, I have received the runaround. Ring camera link: ***********************************************************
Business Response
Date: 02/13/2023
Dear : *********************************:

We are very concerned to learn of your dissatisfaction with the handling of the shipment #************ traveling to your address of *******************************************************************, showing delivered on 2-4-2023 at 10:07 AM.

Local management has tried contacting you to addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future. Driver's behavior has been addressed as well internally.

On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 03/12/2023
This complaint still exists. While they have picked up the box they destroyed delivering, they have never returned it sender either, now are being charged twice for this. Please see attachment as this is been absolutely frustrating.
Customer Answer
Date: 03/12/2023
This complaint still exists. While they have picked up the box they destroyed delivering, they have never returned it sender either, now are being charged twice for this. Please see attachment as this is been absolutely frustrating.
Customer Answer
Date: 03/12/2023
Please see attached
Customer Answer
Date: 03/12/2023
Spoke with ******* after an additional charge due to them not receiving the damaged package back from FedEx. Have ring camera footage of the package being picked up. See links: *********************************************************** and *********************************************************** . ******* stated that we needed to call FedEx due to the package never being returned. Called FedEx and the first person I spoke with hung up (or was disconnected). Called back and was told that I need to call ******* and there was nothing he could do. I make him aware that was already done and they said they never received the package. Asked to speak to the manager and again, explained the situation. She said she would attempt to do some research. She came back from being on hold and stated the local distribution center was closed so she couldn't find out where the package is. So as it stands, we are paying for 2 packages, one of which was completely damaged when delivered and picked up to be return that hasn't. This has been going on for over a month now with continued issues.
Customer Answer
Date: 03/13/2023

Complaint: 19346814

From the CONSUMER:
Sent 3/12/2023 10:52:51 AM
Read by ********************* on 3/12/2023 1:38:43 PM
This complaint still exists. While they have picked up the box they destroyed delivering, they have never returned it sender either, now are being charged twice for this. Please see attachment as this is been absolutely frustrating.
From the CONSUMER:
Sent 3/12/2023 10:53:06 AM
Read by ********************* on 3/12/2023 1:38:52 PM
This complaint still exists. While they have picked up the box they destroyed delivering, they have never returned it sender either, now are being charged twice for this. Please see attachment as this is been absolutely frustrating.
From the CONSUMER:
Sent 3/12/2023 1:41:32 PM
Read by ********************* on 3/12/2023 1:42:28 PM
Please see attached
From the CONSUMER:
Sent 3/12/2023 1:58:02 PM
Read by ********************* on 3/12/2023 1:58:11 PM
Spoke with ******* after an additional charge due to them not receiving the damaged package back from FedEx. Have ring camera footage of the package being picked up. See links: *********************************************************** and *********************************************************** . ******* stated that we needed to call FedEx due to the package never being returned. Called FedEx and the first person I spoke with hung up (or was disconnected). Called back and was told that I need to call ******* and there was nothing he could do. I make him aware that was already done and they said they never received the package. Asked to speak to the manager and again, explained the situation. She said she would attempt to do some research. She came back from being on hold and stated the local distribution center was closed so she couldn't find out where the package is. So as it stands, we are paying for 2 packages, one of which was completely damaged when delivered and picked up to be return that hasn't. This has been going on for over a month now with continued issues.
Business Response
Date: 03/14/2023
Dear *********************************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate that your shipment was received damage while being processed at our sorting facility. We regret to learn of your report that the contents of your shipment were damaged therefore we scheduled a pick up for the damage package and it has been returned to their warehouse on tracking #*************** delivered on 2-9-2023 at 12:17 at ****************************** ********, **. 67156.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:02/07/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the 3rd time they have delivered my packages to a wrong address. I have filed complaints and have not had any of my packages delivered yet. I have had to file with the companies that I ordered from for replacements. I know they are delivered to the wrong address because they send a pic. Of where they delivered it to.my house is marked so it can be seen. I just got notification on a package delivered this morning. I dont know where it is located.
Business Response
Date: 02/21/2023
Dear ***** :

We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of 724 *********** Lot4
*****, ** 37764.

Per our conversation local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.

On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx

Customer Answer
Date: 02/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** Strader
724 *********** Lot4
*****, ** 37764
Initial Complaint
Date:02/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx Shipment ************ (tracking number):Package is missing. Has not been delivered.Talking to and submitting FedEx claim not helpful. I do not want to be reimbursed. I do not want money.I want my package found.Tracking shows picked up in ********, *******.Where did it go? I want it found.
Business Response
Date: 02/13/2023
Dear ***********************:

This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 390180552041.

We regret that your shipment has not been received. Although additional research has been conducted,unfortunately, we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 02/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:02/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bracelet from Movado. The total of the bracelet is $324.75. My 80-year-old father received an empty package from the FedEx courier without the bracelet. I have the courier on camera. I called and spoke with a FedEx Representative and was instructed to email FedEx.com and inform them what occurred. Then I was instructed by another FedEx Representative try to get to have ****** assist me. This is not acceptable. The tracking # ************
Business Response
Date: 02/10/2023
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau.
We regret any problems you encountered while inquiring about the status of the shipments. After further research, our records indicate tracking number ************ was received on February 6, 2023 at 1:45 p.m. As we discussed, this package was received and you will continue to reach out to your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Initial Complaint
Date:02/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lost my phone. I filled a claim through AT&T-asurion. My phone got shipped on Friday and the expected date was for today. This morning at 10:00 AM I decided to wait in the lobby of my building because I was desperate to get the phone. Everyone had my number and I needed my replacement phone as soon as possible due to work and school. I was waiting from 10:00 AM - 2:00 PM in the lobby of my building. The expected arrival time was before 12:40. I checked the tracking on my iPad and it said that attempted delivery at 1:26 PM. That was impossible because I was in the lobby at 1: 26 PM. No one came in my building. So they pulled another stunt. Claiming they attempted to deliver my package. I was not use to this because this happened in the past. Instead of doing their jobs and doing what they getting paid to do they pull some stunt like this. I knew the drill, my stop was either interfering with their route so they claimed they attempted delivery so they can move on or they are actually lazy and didnt wanna attempt to deliver anything.I called FedEx twice. First time I waited on hold for 45 minutes. I put in a claim and demanded they turn around to delivery my package. They told me i could pick it up but the FedEx location is far from my home. thats not my responsibility to pick it up. Its their job to delivery the packages. No one should have ti pick anything up. I called back a second time for an update and they send another message to the station. someone called me back then told me they will have the driver delivery it but after 9:00 PM. Great so my package was out for delivery at 8:06 PM. I went to the lobby and waited for the delivery guy but no one showed up. I tracked the package again at 10:05 and it said they attempted at 9:58 PM. Again lying about attempting delivery. I need someone to get in contact with me and step in to get this issue resolved. this is ridiculous that I have to go through all this just to get my **** package
Business Response
Date: 02/20/2023
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding your repeated negative delivery experiences have been brought to the attention of local management and have also been escalated internally. Management performed an investigation, and the issue of the best way to enter your building , has been addressed with the drivers serving your area. Your desired delivery location will have better focus for the future. We appreciate this feedback so to generate the valued service you have come to expect from FedEx.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered.
Respectfully,
FedEx
Initial Complaint
Date:02/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx was supposed to deliver my package from Tecovas with tracking number today: ************ My package got mis-delivered and its frustrating because all they tell me is that unfortunately they couldnt retrieve my package because the person who received is reluctant to give it back and saying that thats his package. They deliver without verifying his identity or confirming a tracking number or receipt. So anyone who tried to impersonate can now and how do I know it is not FedEx employees changing addresses to their friends address and they are keeping others people packages. One of FedEx employees goes and changes my address and without my consent or reaching out to the business to confirm address with me and goes ahead and delivers it to a total completely address by the name *******************. They claim they have a new driver but what about the person who submit the address change without my consent. Its beyond my understanding, for example does that mean that any *************** can submit an address change on my behalf anywhere. I demand FedEx changes their policy and foremost important to make sure they get my address corrected in their system to avoid their drivers delivering to wrong address. I understand ******* can go ahead and claim this with them but how many more packages am I going to get mis-delivered. I used to trust FedEx but now their policy and procedures are questionable regarding address changes without business authorization or recipients request for change of address. Please look at documents attached for future reference. Proof of delivery does not include delivery address. They hide the address but if it was my address I understand that it could with no problem be visible to me. What a coincidence that its not showing right?My next step is filing a police report to have employees investigated and companies policy of doing business.
Business Response
Date: 02/15/2023
Dear ****************:

This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your dissatisfaction and the unprofessional with the service you received regarding the shipment tracking number ************. We regret any inconvenience you experienced as a result of this situation.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:02/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was promised delivery of a time sensitive package on February 4th. It was delayed. I filed a complaint with the company and they made a case number this morning. They ensured me that my package will be delivered today, Monday, February 6th by 430 pm. It was on the truck at 830 am. It was less than 5 miles from my home about 430 pm. The truck then proceeded to return to the facility without delivering my package. (As I observed on tracking.) So, I sat on hold again to talk to a rep who said it will be delivered tonight. Shortly after I received notification that my package will be delivered tomorrow, after the date when I'm supposed to activate the product. So, I called the main FedEx number again, waited again and was told my case is still open. They need to deliver my package by 8 tonight.... I need to wait by my phone for a call within an hour. They have not called me all day even though I was promised, three times now. They also said that I can drive approximately 40 miles in one direction to go pick up my package at the facility.... this is absolutely ridiculous in my opinion. This is not the first time I have had a problem with deliveries from FedEx. They are often delivered damaged and also quite often late... the situation of it being on the truck and near my house but then brought back to the facility to be delivered on a later date, also happens often. I'm getting tired of it all. I just don't understand how a company can treat customers like this.
Business Response
Date: 02/10/2023
Dear *********************************,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our records indicate that your shipment was delayed due to inclement weather conditions that impacted our operation during the time in which your shipment was transported. Tracking data reflects that the shipment was delivered at 16:58 on 2/7/23.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 02/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

FedEx Corporation is BBB Accredited.