Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

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  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

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  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was delivered to my son's apartment complex, but per the picture taken by the FedEx delivery driver at time of delivery, the package was NOT PLACED in the locked, secure mailroom. It was left in an unsecure, public area and it was stolen. The package contained over $300 worth of Christmas gifts and clothing, and it cost almost $30 to ship it. Two FedEx employees told me this is a problem that needs to be addressed and I was directed to file a lost package claim, however, the claim was denied. The box should have been left in the locked, secure mailroom. I was told by a FedEx employee that delivery drivers have keys to the locked mailrooms on their regular routes.FedEx needs to make this right and refund the amount of the items in the box as well as shipping costs. The FedEx tracking number is ************.

  

  Business Response

  Date: 01/30/2023

  January 30, 2023

  Dear Customer;

  FedEx Ground Shipment #************

  Your BBB Case #******** has been forwarded to my desk for review.  

  First and foremost, I apologize for the inconvenience you and your son may have experienced due to the shipment not being delivered correctly.

  Upon receipt of the complaint I reviewed your claim and after my review I found it necessary to reopen and process your claim for payment.  The payment will be sent to you via USPS. 

  Thank you and I hope that this payment will help restore your faith in FedEx and you will continue to use FedEx for all of your shipping needs. 

  Hope I / ******************** / FedEx Ground Claims Department 

   

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from ******** Unfortunately, they used FedEx as the carrier. I left delivery instructions AND called multiple times that the item is to be delivered DIRECTLYto the unit, and NOT left at the front desk. Not only did the delivery boy choose to ignore the instructions, I was informed by the front desk that he argued and refused to take the package to the ELEVATOR and upstairs. He said that he doesn't move more than 70 lbs...But then why are you doing this job? Also, why bring the 79 lbs package part way only to not complete the delivery? I called FedEx to report the incident and they said they would get back to me in 48 hours or so...It doesn't take that long to tell that guy to come back and finish the job. The packageis STILL downstairs OUTSIDE of the front desk, exposed for anyone to steal.The tracking is:621809756896 Fire that lazy boy and send someone to complete the job.

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking showed that my package was on the truck for delivery this morning, January 17. At 12:30 I heard a vehicle pull into my driveway. I looked out the window and saw a large white van sitting in the driveway. I waited just inside the front door but no-one ever came up on the porch. Then I heard the vehicle drive away. I went out on the porch and walked out to the driveway to see if my package had been left, but found nothing. I went back inside and looked at tracking and saw there was a delivery exception. The alerts said the customer was not home and that delivery would be reattempted the next day. Am I supposed to go out to the driveway and meet the driver? This same thing happened the last time I had a package delivered by FEDEX. This is typical of the kind of service provided by the drivers at the *********, ** facility. I've had a package left out by the street, packages shown in tracking as being delivered that don't show up till two days later, packages that are on the truck for two or three days before they get delivered, and once I had a package delivered by a guy that lives about four miles from here who found my package in his driveway along with two other packages all with different addresses. The tracking id for this package is ************.

  

  Business Response

  Date: 01/26/2023

  Dear  ***********************; : 
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of  *********************************************** 30552. 
  
  Per our conversation local management has contacted you and addressed this issue. Names and contact information for management have been provided to you should you have a need to contact management in the future. 
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11,2023 I ordered an iPhone 14 plus and an apple watch 7 series. The items were shipped via FedEx 2day shipping. My item was last scanned on the 12th leaving ***********, ** at 2:42 am and has still not arrived anywhere or been scanned in anywhere! The 2 items combined have a total value of around $1,500. It is now almost a week past when they were suppose to be here and yet not a single person I've spoken with at FedEx can tell me why I have not received it or tell me when I will. This is completely unacceptable!!!

  

  Business Response

  Date: 01/20/2023

  Dear Ms. ********:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.  We regret any inconvenience you experienced as a result of this situation. 
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility.  ************* reflects that the shipment was delivered.  
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,FedEx negligently delivered a package and it was stolen. FedEx delivered a package to me on December 4 and within a short period of time before I could retrieve the package it was stolen and missing from my building. I had the building superintendent. Help me look around to find the package in the building and it was nowhere to be found. A FedEx left my package where it was visible from the street, and anyone from the general public had access to it. This is not the method in which I wanted my package delivered, I wanted it to be placed inside the condominium building however, it was placed beside the enter phone of my condominium building, and not physically inside the building in the mail room or left at my door or sent you a location for pick up.I took the following steps to try to get a refund for my package. I phoned and filed a case over the phone, I filed a complaint on their website, I emailed a customer service representative in charge of these types of complaints, and I made several more calls to the call center, FedEx said it was my responsibility to try to attain a refund from the shipper and they closed my case. They said it was my responsibility to attain a refund from the shipper, when it was their negligent delivery that caused my package to be stolen.I was not able to get a hold of the shipper as they were call centre was closed and I spent many days trying to resolve this issue. I am looking for a refund from FedEx.The following his information about my package;Tracking number: ************ Case number: c-******** FedEx states on their website that they deliver packages with reliability. I am very disappointed with the lack of support from FedEx for trying to help me resolve this matter they also close my case automatically even though I stated the matter was not resolved.Thank you very much for your support in this matter and helping me to attain a refund.

  

  Business Response

  Date: 02/20/2023

  Dear *******************************,
  

  Thank you for bringing your concerns to our attention. We regret your disappointment, and I would like to personally speak with you to address this matter. I have not been able to reach you by phone. Please contact me at *************************. I am available Monday through Friday from 8 a.m. to 5 p.m., **************** Time.
  
  We appreciate your patronage, and I look forward to hearing from you soon.
  
  Regards,

  FedEx

  

  Business Response

  Date: 03/01/2023

  Dear *******************************,
  
  ?This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 4:12 p.m. on January.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
  
  Your concerns have been brought to the attention of local management responsible for our FedEx Ground operations and an internal review was performed.?
  
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  ?
  Respectfully,
  FedEx

  

  Business Response

  Date: 03/03/2023

  From the BUSINESS:

  Sent 3/1/2023 5:28:07 PM

  Dear *******************************,
  
  ?This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 4:12 p.m. on January.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
  
  Your concerns have been brought to the attention of local management responsible for our FedEx Ground operations and an internal review was performed.?
  
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  ?
  Respectfully,
  FedEx

  Customer Answer

  Date: 03/04/2023

   
  Complaint: 18814637
  
  I am rejecting this response because:

  Fed Ex is the delivery company responsible for safe delivery of item. I, the consumer should be reimbursed by FedEx for the item, as photo proof and description was given on improper delivery in a public place. 

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 03/10/2023

  Dear *******************************,
  
  ?This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 4:12 p.m. on January.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
  
  Your concerns have been brought to the attention of local management responsible for our FedEx Ground operations and an internal review was performed.?
  
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  ?
  Respectfully,
  FedEx

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 18814637
  
  I am rejecting this response because:

   

  I keep receiving the same pre written response. This is frustrating. The only resolution is returning the money for the shipment. This is ridiculous amount of time for this to be persisting! 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed ex delivered my package to the wrong address. They admitted the driver delivered it to **********************. They said there was No delivery signature required. (Which was not a choice I could make because this was an order from AliExpress.) I paid over $350 for this order and Fedex told me the shipper told them the value of my package was no more than $100. I have the receipts of what I paid for the order. FedEx had no interest in verifying the information from me. So, they sent me a check for $100. I am still out of over $250. I have **** to managers and supervisors who do not care to correctly take care of this case. I do not believe this is fair.

  

  Business Response

  Date: 01/18/2023

  FedEx values your business.  Our records show that we received and processed your claim request for FedEx's maximum limit of liability. The claim was paid in accordance with our contract of carriage. Under our contact of carriage declared value represents FedEx's maximum liability in connection with this shipment. The shipper declared a value for customs and carriage in the amount of $100.00.  The claim was paid for that amount.  FedEx will not consider any additional compensation.  We must respectfully refer you to your shipper for additional information.   

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18824808
  
  I am rejecting this response because:

  I spoke to the shipper BEFORE filing a complaint to FedEx. The shipper offered me a refund, and scammed me by requiring me to post a five star review, then sent me fake refund receipts to my email, which I never received. I reported this to my bank, who then redirected me to FedEx.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had multiple packages being delivered on 8/16/22. The driver delivered the packages and hit my car while turning out. I saw him, and heard the collision from the inside of my house. I ran out and he sped away. I reported it to FedEx and they told me that someone will be in contact. The delivery company acknowledged that they have damage on their car but its not at the same level as mine. I asked how would they know if nobody ever measured where my damage is. They told me the case was passed onto corporate. I have called corporate multiple times and nobody is able to help me and keep telling me to wait until someone reaches out to me. This happened in August.

  

  Business Response

  Date: 01/18/2023

  Dear Inna,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. A representative will contact you in the near future.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package shipped via FedEx shipping company to my home in ******* ******* on January 6. I received updates that the package was in route to my home. However, the package never arrived and FedEx says they delivered it to the client that would be me. this is not true. I have a gate at my property. They cannot get past the gate without calling me to open the gate. I have my phone number in my name printed on the gate that says please call me on arrival, I will come open the gate and receive the package. I also have a security system that shows no alerts of any package arriving during the entire day for January 6. I contacted FedEx explain this to them at 3:30 on the day of the package was supposed to have arrived. They told me to file a claim and wait three days after waiting three days I filed another claim because nothing has been done by FedEx. They didnt even search for the package or contact anyone the invoice for the products that were shipped to me or $3301.00 the company that shipped me the products is asking for payment on a box I never received. This is grand larceny Fed Ex either lost the box or stole the box. Either way they did not deliver the box. I would like the original company that shipped me the products to be compensated for the box that Fed Ex lost or stole. I had filed a police report in ******* *******. I have contacted Fed Ex over a dozen times regarding this and nothing has been done. They sent me back a email that said the claim was denied. How can you cant deny a claim when you lost or stolen package this is criminal. Please help me resolve this with this company. I need to $3300 credit back to the company ***** for wellness that shipped me the products because federal express lost the box. Thanks very much

  

  Business Response

  Date: 02/28/2023

   Dear *****,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number  770940330120.  
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are distributor of ** manufactured product in *****. We have been waiting for our shipment ************ (picked up on Jan 5) There is no update of status for over 7 days now. Apparently, 2 out of 10 packages have are in ***** but the remaining 8 are last logged in *******. Both ** team and ***** teams have failed to commit to any delivery timelines. This hurts our business tremendously. FedEx should guarantee a timeline for delivery given they charge a premium fee. We want the material to be delivered ASAP. We also demand compensation for the loss this delay is causing to our business.Similar situation has happened with n the past as well. BBB should investigate the questionable operation of FedEx.

  

  Business Response

  Date: 02/10/2023

  Dear ***********************:
  
  Your report to the Better Business Bureau was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Send a package and can't seem to get a simple answer as to why it has not been delivered. Tracking number ************. Online support useless. Called in, and useless. Website useless. Package contains multiple car tags. Need to know why not delivered. Sent overnight on 1/9/23.

  

  Business Response

  Date: 01/20/2023

  Dear ****,

  Your report to the Better Business Bureau regarding tracking number 770982134814 was received. ? 
  
  The delivery was scheduled to be completed on January 10, 2023; however, our records indicate the package was redirected to a FedEx location as requested by your recipient on January 10, 2023, so that he could pick it up at his convenience. It was picked up by your recipient on January 18, 2023, at 11:03 a.m.

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  Thank you for your patience in this matter and for shipping with FedEx. 
  
  Respectfully, 
  

  FedEx 

   

   

  Customer Answer

  Date: 01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************