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- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,359 total complaints in the last 3 years.
- 4,941 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint is now "Reprisal".Note from FedEx company:Hi **********************,Thanks for reaching out to us about tracking number ************. This shipment has been delayed.I apologize for that. Based on the information our drive made 3 delivery attempts in total,we call the station and another attempt is not possible, now your package is ready for pick up at (*****************************************************************************, Operations Hours 08:00 to 20:00) Remember to bring your TRK# and Gov issued photo ID, the package will be there until (01/20/2023).(First-they did Not attempt to deliver it 3 times, company's aware of it / driver seen on building cameras without my package / package requiring signature). This Complaint is on Reprisal - once I filled a written complaint, they refused to deliver ********** it back'...*you see where they say we'll hold the package ?? till 1/20! But they lied, they sent it back...so it's a Reprisal for reporting & complaining of 'package not being delivered'.
Business Response
Date: 01/20/2023
Dear ******* *******:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 392833314442.
The appropriate management has been notified and an internal review has been performed with the drivers serving your area. Local management has contacted you and addressed this issue. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
The package was returned and delivered back to the shipper at 9:31 a.m. on January 17, 2023. We ask that you contact the shipper for further assistance regarding reimbursement or replacement.
On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 01/21/2023
Complaint: 18822452
I am rejecting this response because: You're basically telling me something I already know... what you're doing in respect to make it up to me is missing from your response.
Sincerely,
******* MetikosInitial Complaint
Date:01/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent a package from Express Scripts. The package was sent to FedEx for one-day delivery. I was told the package had been lost but later was told by a representative of FedEx they had the package but nothing was in it. The travel history which I have a copy of is misleading and I believe it to be a coverup to avoid liability by FedEx.Business Response
Date: 02/16/2023
Dear *****************************:
I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us ; however, we are unable to address the specifics regarding your report without the package tracking number for the shipment in question. Please call me at ************ ext. 999974 for assistance.
Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,FedEx
Customer Answer
Date: 02/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:01/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent a package from Express Scripts. The package was sent to FedEx for one-day delivery. I was told the package had been lost but later was told by a representative of FedEx they had the package but nothing was in it. The travel history which I have a copy of is misleading and I believe it to be a coverup to avoid liability by FedEx.Business Response
Date: 01/31/2023
Dear ***************************,
Our records indicate the shipment on tracking number ************ was lost in transit . We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
Due to your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************.
Respectfully,
FedEx
Customer Answer
Date: 01/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:01/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 29, 2022, Fedex Express claimed they delivered my package to my house. They also obtained a signature for the package. The problem being, they did not deliver the package to my address and the signature obtained wasn't anyone I know.This package was worth approximately $800. I have called 1-800-GOFEDEX three times since December 29. Each time I have called, I have been lied to. Each time I am told someone from Fedex will call me. I have yet to receive a call from anyone at Fedex. It is *************************************************************************************** my money for the missing package. The last time I called, I was told the claim had been escalated to the trace department and that someone from Fedex would call me no later than today January 16) with a resolution. No one has called. I want the reimbursement for the package as these were *********** clothing for my business and I have no use for them now. Attached you will see some screenshots of conversations with the shipper stating Fedex admitted to losing my package as well as me reporting the package missing one hour after said delivery time. The package was signed for by ****************. I do not know anyone by this name. All I want is my money back.Business Response
Date: 01/20/2023
Dear ***************************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Our records indicate this package was tendered to FedEx on December 19,2022 and delivered on December 29, 2022. Per our conversation, you advised this package was never received. Local management were notified about the issues regarding this delivery and have completed an investigation. After retrieving the package and delivering it correctly you have advised you no longer live at that location, we regret that we are unable to locate the package.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation. We look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 01/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TRACKING # ************ CASE#C96005234 This package which is medication for an 8 yr old was shipped out FedEx standard overnight due to the fact that express scripts screwed up and didnt send the medicaiton on time. It was purposly sent to be recieved on Monday 1/16/23 since that was the last day we had medication for. Tracking said that the package which was a signature required was delivered and it was not. The carrier delivered it to the wrong house and gave me someone elses pacakge that wasnt even on my block. I callled Fed Ex numerous times and emphasized this was not merchandise it was medication needed for an 8 yr old. I was told they were going to retrieve the package and redeliver it today 1/16/23 After numerous calls because no one has the decency to call I was told that they in fact had my package and it would be delivered the next day in which I told them that would be too late and the fact that no one would be home to sign for it. No other help or concern was used even though it was a huge negligence on their part. Had to drive out all the way to ********* with 2 small children to retrieve a package in the middle of the night. I get there and no one as usual knows what they are doing had another argument because they were telling me that my package wasn't there. Close to an hour later the package was handed to me. TOTAL lack of respect to the fact it was medication for an 8 year old. On top of all this I had not only to keep calling for a status but had to go out and get it myselfBusiness Response
Date: 02/28/2023
Dear *************************************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 609920902751.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx tracking # ************ I made an order through ******************* on 12/27/22. The order was shipped through FedEx on 1/2/23. On 1/4/23, the package made it's way to the FedEx facility in West Chesterfield, **. On each and every business day since January 4th, FedEx has marked my package "Out for Delivery" in the morning, only for it to magically reappear at their facility in the evening. No delivery was attempted. I have spent countless minutes on the phone with FedEx customer service, who only reassure me that the package will be delivered. On 1/11, the rep I spoke to told me they opened a claim for me. A woman from the claims department called me to tell me my package was out for delivery. It was not delivered. She never followed back up. No one sent me a case number for my "claim".I've attached screenshots of ****** Reviews about the West Chesterfield, ** FedEx facility. These are just some of countless one star reviews for lost and mishandled packages.Business Response
Date: 01/19/2023
Dear *******,
Your report to the Better Business Bureau regarding tracking number ************ was received.
The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
After further research, our records indicate this package was delivered on January 18th, 2022 at 4:13 p.m..
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im writing because of an issue with FedEx not taking accountability for a package one of its drivers mishandled in December.On December 11, 2022, FedEx delivered a package that was marked Direct Signature Required (1) without even ringing my doorbell, (2) without obtaining my signature, and (3) by leaving it on the sidewalk (not behind my gate) on a very busy street in *************. Naturally, the package was stolen. I registered a complaint with FedEx and provided them with proof, via Ring video. They suggested I file a claim with the shipper, which I immediately did.Today, the shipper has informed me that FedEx is denying the claim. The shipper will now turn the matter over to insurance and I suppose I will get refunded for the value of the package, but I cannot believe that FedEx wont take responsibility for the error, which is documented!So I am writing to you in the hope that you bring the matter to light and, at least, get FedEx to take responsibility for the action of its driver.Business Response
Date: 02/08/2023
February 8, 2023
Dear Customer;
FedEx Ground Shipping #************
Your BBB Case #******** has been forwarded to my desk for review and response.
Our records do not indicate the required claim form and paperwork have been received in order for a full claims investigation to be completed on the referenced shipment #.
Please either forward a copy of the paperwork that was previously submitted or file out the attached claim form and submit it with the required documents.
Once everything is received the claim will be entered and processed accordingly.
Thank you
Hope I / FedEx ******************** / *************************************************
Initial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package was stolenBusiness Response
Date: 02/02/2023
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau.
Voicemails were left, and emails forwarded to you asking you to contact us. Unfortunately, we are unable to address the specifics regarding your concerns without a valid package tracking number for the shipment in question. Once you can provide this information, we will gladly research this further. Please call us at ************ ext. ****** for assistance.Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank account was charged $75.95 for a transaction regarding FEDEX ******* **. I did not authorize the charge, was not notified of any charges by FedEx and there were no invoices in my FedEx delivery manager. So, I contacted my bank and initiated a dispute. As a result, my bank card had to be closed and a new card issued. Now, today (several days later), I have a paid invoice in FedEx delivery manager. This has been a huge inconvenience to me because this bank card that was reissued was used for many recurring transactions that I've had to revise. Furthermore, FedEx provides no telephone or email support for this type of complaint. I was informed by their representative that my only option was to write a letter and mail it to *******. This is terrible customer service that should be corrected.Business Response
Date: 01/20/2023
Dear *****************************:
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 770957777639.
Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country. In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to the destination country by FedEx on behalf of the customer. However, as a gesture of goodwill, a one-time credit of $75.95 has been applied. Any future shipments will be eligible for the assessment of duty and taxes.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:01/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/13/2022 I shipped a package to my son in ***********. I listed the value at $350.00 as I retained all teceipts for enclosed items. The tracking said it should arrive on 12/15/2022. It was alledged that it arrived on 12/16/2022 because of weather. I notified my son that the package had arrived and was placed inside a locker on premises. My son had told me when packages arrove at his apartment complex and items are placed into a locker, once closed a combination is sent to the resident. My son stated when he got off work he went to check on the package. There was no package and he never received a combination notice. He went back the next 3 days and he told me he never received the package. He also went to the other two apartment complexes next to his and there was no package there either? I filed a claim for the package on 8th of January with all item receipts attached with claim. On Jan. 11th I received a denial notice stating since I did not do a "signature required" with the package, Fed Ex denied and would not cover any value of the package. I was never told by the repersentative at the Fed Ex store located at **********************************. in my hometown. All I was asked was what was the "declared value" and was ground shipping okay, that was it. With items valued at $350.00 if told if you do not do "signature required" who would not pay to do that or authorize them to do this. Because "if" they said we assume zero responsibility if you don't do this they can deny the claim, which is what they did. When I received the email denying the claim they claim they dida through investigation, but neither the complex mananger, his staff or my son were contacted in the process. I spoke the manager and he stated there is a sign in the office directing the delivery people to try to deliver to the residents address first prior to dropping packages at the office. The bottom line is the driver said it was "in locker" but no combination was sent ever. I have email denial if needed?Business Response
Date: 01/27/2023
Good morning,
This claim has been paid in the amount of $350.00 based on maximum liability established by the declared value plus the shipping costs for a total of $377.86. The check is being sent via US Mail. We apologize for the issues with this shipment and hope that you continue to utilize our services.
Sincerely,
FedEx
Customer Answer
Date: 01/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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