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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,354 total complaints in the last 3 years.
4,933 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Package was supposed to be delivered January 7th 2023. Package was scanned into vehicle and then stolen. FedEx is not willing to investigate the issue or looking into who stole the package. Package cannot be replaced.
Business Response
Date: 01/20/2023
Dear *****,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret that your shipment has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. The appropriate management has been notified of the situation We ask that you contact the shipper for further assistance regarding reimbursement. The shipper can contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 01/20/2023

Complaint: 18833755

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:01/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx delivery driver dropped off package photo show in flower **** not on porch, package not found after 2 weeks. FedEx close case without solution ( PACKAGE WAS DROPPED OFF). This not the first time package left in the yard or on sidewalk. I had legal documents delivered by FedEx was left in the rain damaged tried filing complaint there was no complaint section just virtual.
Business Response
Date: 02/16/2023
Dear ***************************:

This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 02/16/2023

Complaint: 18832866

I am rejecting this response because: After two weeks locating package I could not send package without reasonable excuse. This letter will show package wasn't delivered properly and the part doesn't fit my vehicle. This very upsetting the driver doesn't care of damaged packaging, stolen and my wet document laying on my sidewalk

Sincerely,

***************************
Business Response
Date: 03/13/2023
Dear ***************************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us. Please call me at ************ ext. 999974 for assistance.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,
FedEx
Initial Complaint
Date:01/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx continually delivers my packages to the incorrect address. They make a little to no effort to attempt to locate the lost parcels. Even with very clear delivery instructions, they continue to deliver the packages to the incorrect location. I followed up with FedEx via phone, and they informed me that I should attempt to locate the package myself, and if I knew where the package was at you should drive there yourself and pick it up. They refuse to put me in contact with the local delivery manager, so the driver can receive remedial training.
Business Response
Date: 01/19/2023
Dear *************************,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of the shipments. After further research, our records indicate tracking number ************ was received on January 18, 2023 at 11:47 p.m. As we discussed, this package was received. Please continue to reach out to your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:01/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on dec 29th 2023, a package was supposed to be delivered to my daughters house. The package was supposed to have direct signature... IE someone was supposed to physically sign for this package, this was a **** dollar package. the package was NOT signed for , my daughter left two posters on the door to Call for the delivery because of the way her apt is set up she would not hear the knocking. This package was NEVER received ... we filed a claim with fed ex AND ****** ***** admitting that there was no physical signature. and it got denied.. the delivery driver lied and said that the package was signed for.. no one was able to produce a signature... we have had many issues with fed ex in the past with this same issue and this is the last straw. we will not be on the hook for a **** dollar package that was mishandled by the carrier. This carrier had clear disregard of the instruction given and required by the Merchant. I want a REFUND and for this driver to be Punished for not only not Delivering the package properly but for lying misrepresenting and potential forging a signature. the next step potentially is small claims, social media and the news channels.maybe even a letter.. I'm outraged that this kind of mishandling is expected to fall on the consumer.
Business Response
Date: 02/01/2023
Dear ***********************

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 1:13 p.m. on December 29, 2022.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?

Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 02/01/2023

Complaint: 18832391

I am rejecting this response because: ive already contacted the shipper and they said to contact you. Im getting the run around for a package that i never signed for..

if this has my signature on it please fw a copy of it .. ive asked every neighbor and no one signed for or received any package.. my neighbors are the kind that if they see my name on a package they will place it by my apt door..

this is an error on your end and i shouldnt have to be ran around in circles between you fed ex who didnt ensure the person listed on the package received and signed.. if i was handed a package to sign for youd have my physical signature on file as proof.
why should i be on the hook for a package fed ex misdelivered.. there are very clear messages on the doors of the quadplex.
they obviously were not followed. Do the right thing.

Sincerely,

***********************
Business Response
Date: 02/06/2023
Dear ***********************

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.

Respectfully,

FedEx
Customer Answer
Date: 02/06/2023

Complaint: 18832391

I am rejecting this response because:
the company i got it from didn't steal or misdeliver my package. Im getting the runaround. Fed ex is responsible for delivering packages properly and obtaining an actual signature for the delivery. Please explain how everyone else is responsible for a mistake fed ex made?
id like the number to a manager that i can take a call with myself and the shipper so this can be straightened out and we can stop the runaround.

Sincerely,

***********************
Initial Complaint
Date:01/18/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking ************ FedEx decided to take it upon themselves and switch my address. I put ************ and they decided to send my expensive package to misdeliver. FedEx refuses to help me. I never once authorized it to go to watertown. FedEx has shown time and time again they do not respect military moves. Sending our packages to an old address from four years ago!!!! Very upset and no one at FedEx wants to help me getting my package.
Business Response
Date: 01/30/2023
Dear *****************************,

This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the handling of your shipment. As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipments for an internal review with the drivers responsible for serving your area. After further research, our records indicate tracking number ************ was received on January 27, 2023 at 2:57 p.m. As you advised, your package was received and you are confident that after providing this information to the local management team, moving forward the handling of your packages will be to your expectations in the future. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 01/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do wish to say that their customer service needs to do better. Maybe FedEx allowed my package to be intercepted and was sent to another state. My claim was denied after my package was given to a stranger in another state. All the times the FedEx customer representatives on the phone hung up on me or assumed I was lying was very very very disappointing to witness. Even after FedEx requested I take pictures of my home and send it to all of them, they still had denied my claim. I had no choice but to track down my own package in another state and try to convince the receiver to let me have it back. Then it was sent to the South where I was then told by FedEx that I lied and it wasnt in ********. Once I received the package, I immediately called the shipper and let them know, therefore I do not need to file a claim nor get compensation. I am very happy to get my package. And thank you to the FedEx driver who actually came to my door and had me sign for it. Unlike the FedEx driver in NY who gave my package to a random person and refused to read my delivery manager instructions. Thanks to the VA FedEx for helping deliver my package two weeks after it traveled to two different states other than my own. I really really would love for FedEx to fix their tracking system as it probably has a few bugs in it (if it cannot read an address it thinks is wrong, your package will get sent to some other persons home). Remember FedEx, honesty is key!

Sincerely,

Jack
Initial Complaint
Date:01/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx attempted to deliver the phone on 12/30 @ 1pm. I arrived at FedEx at 3pm that same day. This is how the box was received at FedEx. The box was opened and there was no phone in the box. I did not sign for the package due to it arriving at the facility empty. I called Xfinity to see what the next steps were. I was told to file a claim and also file a police report. I did that. Went back to Xfinity once the police report was done, then was told to get a claim number from FedEx as well. Went to FedEx and filed a claim(claim number ********) the incident report with the police department is 22-9599. I filed a claim with FedEx to reimburse me for the $1,200 phone which was stolen in their care and they informed me that they would need to wait for a resolution. This morning(1/18) I got a denial for my claim. I do not have possession of the phone. I need to get reimbursed for this phone that I paid for. I called multiple times and they will not give me an answer as to why this got denied or what they can do about it. I filed the claim on 12/31/2022 and just got the denial on 1/18/2023. I paid $1,200 for the phone and need to get reimbursed for it being stolen in FedEx's care.
Business Response
Date: 01/20/2023

Hello FedEx Customer,

FedEx values your business. We have received and processed your claim request on the shipment referenced above. Unfortunately, upon completing our investigation, we must respectfully decline your claim.
According to our records,the shipper must file all claims as per our contract agreement with them. Please contact the shipper for further information.
If you have any questions,please consult our ***************************************************************************************** resources for support.
We regret any inconvenience this issue has caused, and hope to be given the opportunity to better serve your future shipping needs.

FedEx

Customer Answer
Date: 01/20/2023

Complaint: 18831028

I am rejecting this response because: xfinity already filed a claim on their end. The claim should not have been denied and I should get compensated personally for this happening. It was stolen in your care. Im still paying for a phone that got stolen. Which is not fair since it was stolen on your time.

Sincerely,

*********************************
Business Response
Date: 02/01/2023
Hello FedEx Customer,
FedEx values your business.

Upon reviewing your claim request again, FedEx maintains its decision.
All FedEx claims are settled with the shipper or the payor of the shipping charges.
Please contact the shipper or the business where the phone was purchased to file your claim.

We regret any inconvenience this issue has caused; we hope to be given the opportunity to serve better serve your future shipping needs.

Sincerely,
FedEx
Customer Answer
Date: 02/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is alright. Nothing I can do
Sincerely,

*********************************
Initial Complaint
Date:01/18/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fed Ex Inquiry Tracking # ************ My order never arrived. FedEx claims it did. They allege I signed for it. That is a LIE as I was not home. However, my mother was and she did not sign for it either. In addition, I have security camera footage to prove FedEx never delivered my package at the alleged time of 12:57 pm on 1/17/2023. See tracking number history via FedEx website. FedEx proof of deliver has no listed address and spelled my name wrong. This did not get delivered.
Business Response
Date: 01/19/2023
Dear *************************,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of the shipments. After further research, our records indicate tracking number ************ was received on January 17, 2023 at 12:57 p.m. As we discussed, this package was received. Please continue to reach out to your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 01/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have located my package with the help of the ***** Thank you.

Sincerely,

*************************
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking # ************ My package that was sent from Apple in *********, ** was due to be delivered on 1/17/2023 before 12 noon. at 10:48AM on 1/17/2023 I received a phone call from my mom, stating that the FedEx driver was just at the door and didn't wait for her to get to the door. (the package was sent to moms due to needing a signature upon delivery)Mom is 93 and disabled but always at home. She moves very slowly and is in a wheelchair. The driver knocked and she told him to come in. ****** stated he was permitted to and she stated she would come to the door, but it would take her several minutes to get into her wheel chair to get to the door. When mom arrived at the door, there was no package, no driver, and no "sticker" or notice on her door. Her door is clearly marked she is handicapped and it takes her a moment to get to the door. Upon finding the FedEx driver had NOT waited, she call me, I called FedEx at 10:48am to ask the driver to go back to the door. My mother stated he was still in her parking lot at that time. The FedEx CSR that I spoke with stated they would have the driver re-deliver the package before noon that day. I waited, made my next calls at 1:50pm and 1:55pm to FedEx to inquire where the package was and why it hadn't delivered again? Informed them no one can just sit around waiting for an unknown amount of time for a company to NOT serve its function. The package was on an overnight delivery. If FedEx can't fulfill its function why is the fee for overnight delivery so exorbitant? Service = Fee, Fee rendered (payment for purchased service) - Failure to fulfill service paid for is **** poor customer service and business management. The entire interface with FedEx CSR's to CSR Supervisors today has been awful. Seems like FedEx likes to collect money for services they clearly could care less get fulfilled and a simple "Im sorry" should suffice. Well, not with me. If I failed so miserably at doing my job, I'd be fired.
Business Response
Date: 01/24/2023
Dear ********,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 10:22 a.m. on January 18th, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

We deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

Respectfully,
FedEx
Customer Answer
Date: 01/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
FedEx Recovery personnel ******* at X999974 corrected the issues with FedExs customer service and did so with amazing communication, commitment and compassion. Thank you for all your support in resolving the matter.

Sincerely,
*******************************
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 23, 2022 I paid for overnight shipping in the amount of $67.50 and was guaranteed by the employee at FedEx that the package, which contained my car keys and house keys, would 100% arrive the next day on December 24, 2022. The package did not arrive until December 29, 2022 which is five days after they guaranteed the delivery. I called FedEx customer service twice for a refund and was denied and they refused to transfer me to a supervisor and hung up on me. I was told that they will not give refunds for any issues that they created during their peak season, which was not disclosed to me at time of purchase . This is a very unethical business practice where they did not disclose their policy, and in fact, verbally committed to something completely different than what their policy states. The tracking number for the package was ************. I paid for a service that I did not even get close to obtaining from FedEx and would like a refund of the $67.50 as I would not have sent the package at all if I knew there was any chance it would not arrive the next day
Business Response
Date: 02/20/2023
Dear *****************************,

This is in response to your recent inquiry addressed to the Better Business Bureau.

A credit of $67.50 was processed on 2/20/23 to the billed credit card for FedEx tracking number number 392635778636.

For any additional information, please contact your credit card financial institution.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Respectfully,

FedEx
Initial Complaint
Date:01/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fed Ex is discriminating against me and/or my location. The last three packages have not been delivered. The current delivery (tracking#************) will not make it by 8:00PM tonight from PetSmart, so I'll have to cancel my service with them and get a refund. Last week's package from ******************** (#************) never made it to my house. I don't have the third tracking number, but it was from four months ago with ******************** too. It also didn't make it to my house. ******************** has reimbursed me, and I've cancelled my subscription with ******************** due to their choice in shipping companies. Can a company decide to not ship to my address? Why are they taking my business if they do not plan to complete the deliveries?
Business Response
Date: 02/07/2023
Dear *********************************

This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified and an internal review has been performed. This will be addressed internally with the drivers serving your area.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 02/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

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