Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On: Saturday 1/14/2023 at approximately 10:53 am a FedEx delivery driver entered into their system that a package in their possession was delivered to my address and was "Given to customer" which is me. This is unequivocally fabricated as no human beings were present at the residential address associated with this fictitious delivery entry. I reached out to FedEx and filed a claim. I was told that I will receive an update on the whereabouts of my package within 24 hours. After 24 hours surpassed, the update I received vaguely suggested the delivery driver indeed gave me my package and I somehow misplaced it on my own accord, which is dishonorably deceptive, bewildering beyond belief, fundamentally untrue, and absolutely unacceptable. FedEx also instructed me to tell the shipper my package is "lost" when in-fact it is not, wherein they free themselves from binding obligations and don't have to accept responsibility for the morally corrupt actions of the individuals they employ. I can be seen on camera inside of a public establishment at a completely different location buying coffee during the time the FedEx employee insists they "handed me" my package. I also live alone and nobody else was at my home. If FedEx cared to communicate with their customers properly and in a timely manner to address critical situations concerning their company the response from FedEx would have definitely been different more so than indifferent.

  

  Business Response

  Date: 01/17/2023

  
  Dear ***********,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 

  The appropriate management has been notified of your concerns regarding the

  tracking number, ***************, and our records indicate a proof of 

  delivery on January 14, 2023, at 10:53 a.m.  The package was released to

  your door since the shipper did not require a signature, and we apologize for

  the error in the notation of information.  

  On behalf of FedEx, please accept our sincere apologies for any inconvenience

  you have encountered while inquiring about the status of this shipment.
  
  Respectfully, 
  FedEx 
  

   

   

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18814936
  
  I am rejecting this response because it is untrue and the issue is still unresolved.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11, 2023 a FedEx driver stole a package (total cost $48.84 for items plus shipping) off of my front porch. FedEx was scheduled to come out to pick up 2 packages that day, but when he arrived, the driver also took 1 *****delivered package with him as well. I've been communicating with FedEx Help customer service (@FedExHelp) on ******* and they tell me that local shipping hub will contact me if the package is found and that the only recourse of action I have is to contact the shipper to file a claim of loss with ***** Neither the shipper nor **** should be financially liable for a FedEx employee's theft. FedEx needs to refund me the cost of a replacement shipment that their employee stole off of my front porch.

  

  Business Response

  Date: 01/25/2023

  Dear *********************:

  Your report to the Better Business Bureau was received.

  We are concerned to learn of your report that FedEx collected the incorrect package on January 11, 2023. After additional research, your **** package has been located and was delivered to your address under FedEx tracking number *************** on January 19, 2023 at 11:24 a.m.

  The appropriate management has been notified and an internal review has been performed to prevent a recurrence.

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation.  We look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx  

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday 1/14/23 us say my package was delivered and signed for but as lil six apartments s and they say they dont got it and I never got package with tracking number ************ and today 1/15/23 I called us about it after filed an automated complaint, or a claim on the phone on 1/14/23 and today 1/15/23 is said its not ur problem us dont care ur agents said I want lost package seeing never rang my door bell and I was home all day and I dont no who is had sign for it no in my six apament complex say they dont got it and u find it messed up that ur drive did not ring my door bell and contact me first because no one but me and my family that live in **************************************************************** should be signing for my package so fix this befor my lawyer get in to it with and we end up dealing with this throw the law Thank you for contacting Hisense Customer Support. We have received your email and added it to your case. Here is the information you have requested Tracking Number: ************

  

  Business Response

  Date: 02/01/2023

  Dear ******,? 
  
  This is in response to your inquiry addressed to the Better Business Bureau. ? 
  
  Our records indicate the shipment on tracking number  770957966751 was delivered on January 14, 2023, at 10:18 a.m. We were concerned to learn of your report that the shipment was not located at your Apartment B26.? Additional research has been conducted in an effort to locate the shipment, which was located at a neighboring apartment. The tenant there advised us that the package had been taken your apartment. We spoke with you to verify if you had received  your package, and you did, although there were missing contents and some damage to the contents. You also advised us that your shipper has since then, replaced the contents. 
  
  Please accept our sincere apologies for any inconvenience you have encountered.? Our local management team has been made aware of this issue and will be discussing the delivery issues you have experienced.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. ? 
  
  Respectfully, ? 
  
  FedEx 

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18816527
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************* dont want u to be sorry I want to get act together and make sure this stuff do t happen no this the 3 time so r thing like this has happened and had bbb us to fix make sure it never happens again or file paperwork with my lawyer and law to help make sure this never happened again

• Initial Complaint

  Date:01/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot activate FedEx Delivery Manager on my new address. The website give me an error message: "The system is unavailable. Please try again later." The app gives an error "the action you requested couldn't be completed. Please try again". See screenshots. I have tried this over the past 3 weeks with different browsers/computers/clearing cache, etc. I also called FedEx twice regarding this and am told someone from their level 2 technical support will get back to me, but I have not heard anything. Requesting assistance to have Delivery Manager setup for my account ******************** / ********** and address: *****************************************************************************

  

  Business Response

  Date: 01/18/2023

  Dear *****,
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the your Fedex Delivery Manager account. The issue has been resolved per our conversation. We understand your concerns and will continue in our efforts to make it a better experience.
  
  Respectfully,
  Fedex

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:01/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx tracking history #************ (from the company I placed the order with) shows the following. I blocked out specifics. As you can see, the information is conflicting; it shows it's out for delivery, then the next day at the carrier facility. It also says I requested a rescheduled date, which I did not. I still haven't received my order, and the company is having to re-ship a new one. This is not the first time I've had an issue like this with FedEx. Jan 14 7:04 AMOut for delivery to youJan 14 6:58 AMPackage arrived at carrier facilityJan 13 5:41 PMPackage arrived at carrier facilityJan 13 5:00 AMOut for delivery to you Jan 13 4:52 AMPackage arrived at carrier facilityJan 12 5:28 PMPackage arrived at carrier facilityJan 12 12:17 PMYour package has been rescheduled as you requestedJan 12 6:28 AMOut for delivery to youJan 12 6:25 AMPackage arrived at carrier facilityJan 12 6:23 AMPackage arrived at carrier facilityJan 11 8:39 PMPackage departed carrier facilityJan 11 3:55 PMPackage arrived at carrier facilityJan 11 4:40 AMYour package is in transitJan 10 4:13 PMYour package is in transitJan 10 5:09 AMPackage departed carrier facilityJan 9 9:44 PMPackage arrived at carrier facilityJan 9 11:07 AMYour x** Order has shipped

  

  Business Response

  Date: 01/17/2023

  Dear **************************,

   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the  

  tracking number 614015540492.  Our records indicate a proof of delivery on 

  January 15, 2023, at 10:36 a.m.  The local Ground facility noted an exception

  scan on January 12, 2022, due to operational delays causing the delivery

  date to be extended.  We apologize for the confusion in information noted.

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you

  have encountered. We value the trust our customers place in us, and this was

  certainly not representative of the service on which we have built our reputation.

  We look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  FedEx   

   

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18815548
  
  I am rejecting this response because: I only received one of the two shipments Chewy sent, one of which is a re-ship. Is the other one en route? 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/20/2023

  Dear **************************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  We addressed tracking number ************ that was noted in your case

  notes.  Each package would have a separate tracking number so we

  suggest you contact your shipper for this information and call **************

  to speak with Customer Service and/or track package on FedEx.com.

  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx

  
  

• Initial Complaint

  Date:01/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding FEDEX tracking # ************ The above package was delivered by FEDEX on 11/21/2022 at 11:00 am, and signed by "LLU". However, no package was found. Upon checking the surveillance camera, no FEDEX truck stopped by on 11/21/2022 at 11:00 am, and the business was closed on the indicated time. The missing package is from Antonline.com and contains the following items:5 UNIT of PlayStation 5 DualSense Wireless Controller Gray Camouflage ($74.99 EACH) AND 5 UNIT of ****** Legion H200 Wired Gaming Headset ($19.99 EACH)total value $474.9 The merchant has been informed as well. I am requesting Fedex to provide proof of the exact delivery location of the package and check if the delivery location matches the shipping address. Footage from surveillance camera can be provided upon request. Thank you.

  

  Business Response

  Date: 01/18/2023

  Dear : Mr. *********************** style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 16.25px;">
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  After further research, our records indicate your package was delivered 11-21-2022 at 11:00 AM. If the shipment has not been located which you advised during our conversation that it has not been located. Because the financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-2-23 is date of delivery I paid $1095.46 for the product that was to be delivered.Package was to be signed on delivery. Nobody was home to sign for delivery, but the package was still dropped off with a fake signature (CMICHAEL) from driver. There was nothing in the package (stolen) FedEx has not tried to help my claim Tracking ID ************

  

  Business Response

  Date: 01/23/2023

  Dear *********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret to learn of your report that the contents of your shipment were missing.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.  Your concerns regarding FedEx tracking number ************ have been brought to the attention of the appropriate managers in Lexington and an internal review has been performed with the drivers responsible for operations in your area.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:01/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  46/47 piece shipment was delivered on 8/5. I called the same day and they said the last shipment (************) was on another truck and would be delivered tomorrow. The package didn't come, so I called and was told it was still in transit and ******* was assigned to this case. She said she will work with the station on getting my delivery ASAP and would follow up if it still isn't delivered by 8/8. On the 8th, she called and said "There hasn't been an update or physical scan" and would follow up if it still isn't delivered by 8/11. On the 11th, I checked online and it said my package was delivered on the 5th. This made no sense because someone was assigned to this case after the fact that it was 'delivered' and there were no physical scans. In addition, the package still said it was in transit up until 8/10. I created a case (C-77970872) to report a missing package. They told me there was "proof of delivery on 8/5," but would send this info to the station and continue to work on this. I created a claim on the 17th but was denied with "Our records indicate the package was properly delivered." I told them I was home all day on the 5th and that there was no way the last package was delivered. If anything, I just wanted them to show me proof or for them to check the camera of the delivery truck to prove all packages were delivered. I reached out to the station MYSELF. I was appalled to hear they can manually enter the package in the system to say it was delivered which is why there were no physical scans. It seems like FedEx could do that with ANY package so they don't have to take accountability. They told me since I'm the recipient, I should contact my shipper so they can file a claim. I asked if FedEx will definitely issue a refund if my sender files a claim. I was afraid they would tell them they couldn't do anything since it was delivered based on their system. The representative assured me that they will issue a refund and that I have to contact my shipper. My shipper has submitted a claim only to receive an email saying "Our records indicate the package was properly delivered." I called FedEx recently and they said it was denied because "my shipper filed a claim with no account #." I was flabbergasted because in order to file a claim, you NEED an account number. Online I saw others also frustrated with this recurring problem of FedEx not taking accountability. FedEx has been pushing things back and forth and leading me in circles. They are unprofessional and unresponsive and I hope I can be issued a proper refund after dealing with this for MONTHS.

  

  Business Response

  Date: 01/17/2023

  Good morning,

  This claim has been escalated to the ******************** Office for review. That review has determined that the shipper has submitted a claim with some incorrect/incomplete information. They have been contacted and advised of what needs to be corrected in order to continue a review of this claim. You will need to remain in contact with the shipper for any further updates.

  Thank you,

  FedEx

   

• Initial Complaint

  Date:01/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a delayed International Flight, and my bag was shipped to me via FedEx; the bag was apparently delivered and marked as delivered. It was never delivered, and a signature was supposed to be associated with the delivery. They cannot tell who signed for the item and where it is. Unfortunately, all I have received is poor customer service and lies all the time when I try and reach a resolution. If there was a driver assigned my item and did not deliver it, then FedEx should be able to hold someone liable for this misdelivery. They have provided nothing, and I still don't have my package. Someone needs to do something about all these stolen packages.

  

  Business Response

  Date: 01/19/2023

  *********************************************, 

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipments ************ traveling to your address. Research was made and the shipment was verified located. Subsequent re delivery was verified on January 16 at 2:49 pm. Local FedEx Management has been advised of your concerns, and reoccurring dissatisfaction.  Better attentions will be made to support correct delivery access of your shipments in the future.   
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused by the original delayed shipment. Please know that FedEx strives to make all shipment deliveries on time and your feedback was appreciated.  
  
  Respectfully, 

  FedEx

  Customer Answer

  Date: 01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package not being delivered. It sets in the *****, ** branch for days without being delivered. This has happened repeatedly. Cannot get anyone to return phone calls or find out what is going on. No help from customer service.

  

  Business Response

  Date: 01/19/2023

  Dear ***************: 

  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us.  
  

  Our records indicate that your shipment was delayed while being processed at our sorting facility.  ************* reflects that the shipment travelling on tracking number 613427471019 was delivered at11:18 am local time on January 18. 2023.

  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. 
     
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.  
     
  Respectfully,  
     
  FedEx