Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed two unauthorised transactions on my comdata card and I immediately called customer service to disputed the said transactions. The first transaction of 104 dollars was deducted from my account on 11/20/2023 and the second on December 09, 2023 for the amount of 243 dollars. When I called comdata customer support they informed me that the funds will be applied to my account within 21 days. it is now January 1st and still no funds have been added back to my card. I have been calling every other day to receive an update, every time I call they tell me they will reach out to the dispute team for a resolution. Here it is going on 4 weeks since I filed the dispute and I still haven't received my money a email or even a phone call to inform me when I should expect funds. This is the worst company ever to deposit your check on and not to mention Christmas is just past away and my children didnt get any presents because I have no money. Please help me to resolve this issue. Thanks

  

  Business Response

  Date: 01/18/2024

  Greetings!

  We received your complaint for assistance with a previously submitted fraud dispute and would like to thank you for the opportunity to address your concerns. 

  Upon review of your complaint, the following was discovered:

  *A fraud dispute was identified and the outcome was denied due to there being long-time and consistent history at the *** machine the fraud occurred. 

  Due to this reason, there was no reimbursement granted. A denial letter will be sent via email to the email address associated with the account. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

• Initial Complaint

  Date:01/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving invoices from Comdata on a consistent basis but have contacting them on several occasions regarding my account with no response. I need someone to contact me about a balance and reduction of my credit line with Comdata. It has been reported on my Company's credit but Comdata has access to perform a direct debit on my checking account so I don't understand why there is an open balance. I have called several times to get this rectified with no response. Please contact immediately.

  

  Business Response

  Date: 01/26/2024

  Greetings!

  Thank you for the opportunity to address and assist with your concerns. 

  The following was completed to find resolution for your issue:

  - Reviewed the account and identified a discrepancy w/ a payment. 

  - Discrepancy resulted in a credit being processed to correct, which cancelled out the balance. 

  - Successful contact was made w/ the customer to provide update. It was then requested to reinstate the line of credit. The customer was provided a direct number to call for assistance. 

  If there is assistance needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:01/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a card from plasma donations and the card was stolen. Fraud occurred and I have called the company since February to dispute the charge and every time the company tells me that they "need my email address, will escalate the situation, and a response should be sent via email shortly." -- It has been 10 months of this back and forth. I have never had fraud occur and have such an issue with getting it corrected. I would NEVER recommend this card service to ANYONE!

  

  Business Response

  Date: 01/30/2024

  Greetings!

  We have received the complaint and would to thank you for the opportunity to assist. 

  The complaint received references some activity on the account that caused the account to  be compromised. A dispute was identified and was denied. It was determined that in order to establish the **** the activation code would have to be known as well. The activation code is not known information. 

  Due to this, the dispute has been denied and no reimbursement was awarded at this time. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

  Customer Answer

  Date: 02/15/2024

  I was contacted by the company and told things would be made right and have never heard back from them. Please re-open this case!

  Customer Answer

  Date: 02/15/2024

  The activation code is sent WITH the card, this card was stolen from my mail box and needs to be refunded. Thank you! 

  Customer Answer

  Date: 02/16/2024

  I was contacted by the company and told things would be made right and have never heard back from them. Please re-open this case! The activation code is sent WITH the card, this card was stolen from my mail box and needs to be refunded. Thank you!

  

  Business Response

  Date: 03/07/2024

  Greetings!

  We would like to thank you for the opportunity to assist. We made successful contact where you provided some additional information to consider in reconsideration of your fraud dispute. 

  This information was passed onto our ***************** however, it was not sufficient enough to overturn the current decision. Due to this, the outcome of the dispute will remain in the denial status. 

  If assistance is needed regarding any other matter, please don't hesitate to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

  Customer Answer

  Date: 03/09/2024

   
  Complaint: 21050218
  
  I am rejecting this response because: I have documentation that I was part of mail fraud and had my mailbox emptied on multiple locations allowing anyone to get cards and activation codes as well as other personal information. This was in fact fraud and needs to be properly handled. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/09/2024

  Greetings!

  We have received the complaint for assistance. The document was presented, but not found to be sufficient in overturning the outcome of the dispute. 

  It was identified with this type of product that a dispute must be filed within 10 days of the fraudulent activity. At this time, the denial will remain in its current status. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 unauthorized withdrawals were made today on my card. I contacted Comdata as soon as the message came to my phone. 110, 400 @ 280. The 110 was supposedly reversed but the 680 was taken out of a ************ ** ATM. I have my physical card and I was at work in ****** ** at the time. I couldnt get any kind of response from calling just a run around basically. Saying I had to wait 7 days to report fraud then it could take another 21 for them to investigate. This is insane its Christmas and my money is gone

  

  Business Response

  Date: 12/29/2023

  Greetings!

  We received the customers complaint expressing frustrations of the fraud process. 

  - Upon review of the customers claim, it was discovered that there were two claims filed. The first was filed as of: 12/22/2023 and was presented to Fraud for review on: 12/25/2023. 

  - It was discovered that the customer filed the second dispute on: 12/24. 

  - Please be advised that the disputes are filed within the allotted time-frame and are currently still being reviewed. 

  - After reaching an outcome for the fraud disputes, correspondence will be provided via email. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I noticed an unauthorized transaction on my comdata card I immediately called the back of my card and disputed the transaction on November 17, 2023 the dispute was approved on the 29th of November 2023. When I called comdata customer support they informed me that the funds will be applied to my account in 3 to 5 ********************** days, it is now December 17 and still no funds have been added back to my card. I have been calling every other day to receive an update, every time I call they tell me they will reach out to the dispute team for a resolution. Here it is going on 4 weeks since I filed the dispute and I still haven't received my money a email or even a phone call to inform me when I should expect funds. This is the worst company ever to deposit your check on and not to mention Christmas is just days away and my girls won't be getting any presents because I have no money

  

  Business Response

  Date: 12/21/2023

  Greetings!

  Thank you for the opportunity to assist you. We received your complaint referencing being approved for credit of a previously submitted fraud dispute, but not receiving the anticipated reimbursement. We would like to apologize for the confusion and inconvenience. 

  Please be advised that a credit of: $606.95 was applied to your account as *****/19/2023. These funds should be readily available for access. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

  Customer Answer

  Date: 12/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case # ******** While at work I was checking my octapharam comdata card and noticed that 321 dollars was missing. I contacted comdata immediately and was told that an atm withdrawl was made at 12:31pm for *********************************************************** my hand. I filed a dispute with comdata and filed a police report. the same day. It has been over 30 days and I have recieved no notice by email or regular mail. Nor did I receive a replacement card. Comdata is not providing me any information to the status or in returning my money. I want my 321 dollars back.

  

  Business Response

  Date: 12/08/2023

  Greetings!

  We received the customers complaint. Upon review of the complaint, we can confirm that we have received the dispute and it is currently under review. 

  We would like to encourage the customer to please allow up to 90 days for investigations and outcome to be completed. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 20925725
  
  I am rejecting this response because:
  

  Because I was originally told 30 days, in which I have received no response from the company or communication like I was informed I would in 30 days. I have only ever used this card for ATM withdrawal. There are cameras at the atms. I filed a police report as so as I got what little info from comdata. If comdata what's to review then review their staff. There is no way this should have happened unless someone within the company is stealing info. This is stupid that an allege big company like comdata does have better fraud protection.
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/02/2024

  Greetings!

  We received the complaint for assistance with a previously submitted fraud dispute. 

  The dispute has processed and the customer has been approved. The credits are currently being processed. If assistance is needed regarding those credits, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

   

  Customer Answer

  Date: 01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would however like the business to provide a contact number that can be used without having to put card number in since the card is no longer active and the number on the card to call will not let you proceed without a vaild card number.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/26/2024

  ******, 
  
  We hate to hear about your ongoing issues with our company and the dispute process. After speaking with our ***************** they advised the following:
  
  - A credit of $320.00 will be submitted on 01/26/24.

  - The credit should reflect toward your card balance within ***** business hours. 
  
  A voicemail was left this morning containing our escalation agent's contact information should you have follow-up concerns, in addition to an email containing the above information.
  
  Thank you for your patience while we researched this matter.
  
  Best regards

  Customer Answer

  Date: 01/31/2024

   
  Complaint: 20925725
  
  I am rejecting this response because:
  Because it is Wednesday January 31st and the credit still has not been applied it has been more than 24 the 48th business hours
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 02/13/2024

  Greetings!

  We have received the request for assistance. In order to assist, we will need the compromised card number. Unfortunately, we've been unable to make successful contact. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

  Customer Answer

  Date: 02/14/2024

  It's been over 2 weeks and still the funds have not been posted

  

  Business Response

  Date: 03/01/2024

  Greetings!

  We received the complaint for assistance with obtaining reimbursement for a fraud claim. In our last exchange, it was determined that the funds due were on a card that the customer no longer had access to. We confirmed the last four digits of the card number as: 6460, and a request was submitted and approved to transfer the funds to the card in the customers possession (6460). This request was completed. 

  We attempted to contact the customer to confirm receipt of the anticipated funds, but we were unable to make successful contact. 

  If assistance is needed regarding this matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team  

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have this comdata card provided from the company I work for. when working out of town my Peridiem money get put into this comdata account witch give access to my money. I made to transactions with my card and when swiping this card for these two transaction the first swipe should area's so I had to swipe it another time witch the second time worked. after swiping the card for the second time my comdata alert should the money was takin out twice each transaction was over ****** dollars. when contacting them they said they credited back to my account which never showed be added back to my balance. this happened twice and they owe me ****** total it never showed back on my balance. I believe they are keeping this money. other employee's are seeing the same thing. Please investigate this and get my money back to me. Thanks

  

  Business Response

  Date: 11/30/2023

  Greetings,

  We appreciate the opportunity to enhance your experience with us. I'm pleased to inform you that I have successfully addressed your concerns through the following actions:
  

  The merchant reversed the duplicate transaction of $223.80. When the merchant credits the funds back to your card, please note that funds are not exchanged between the merchant and Comdata during this reversal.

  Provided you with an activity history reflecting the merchant's credit to your card, and the corresponding balance adjustment.
  
  Processed the duplicate transaction of $235.26, and the credited amount will be reflected on your card by next week.

  For online account access, you can visit *********************************************.

  To activate, kindly obtain the activation code from your company or call the customer service number on the back of your card. Ensure you pass the cardholder security to obtain the activation code.

  Should you require further assistance, feel free to contact me directly using the provided phone number and email address. Your satisfaction is important to us, and we value your business.

  You may also email ****************************************** and enter your reference number ******** in the subject line and your request in the body of the email. 

  Thank you for your time and patience.

  Respectfully,

  Comdata

• Initial Complaint

  Date:11/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company always has issues with our paycheck deposits and their customer service agents will tell us we just have to wait put us on hold and leave us there when we ask to speak with a supervisor. They should be held Responsible for any late payment fees that we aquire due to the delay in our deposits. As I type this I have been on hold for 22 minutes. This is unacceptable.

  

  Business Response

  Date: 11/27/2023

  Greetings!

  We have made successful contact with the customer. We would like to apologize for her experience, but thank her for the opportunity to address her issues. 

  Her feedback was recorded and passed off. A journey map was requested to identify the specifics of the exchange referenced as well as any coaching opportunities. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:11/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fui victima de un fraude con mi tarjeta de dbito por el monto de 982$ el da 09/15/2023 ******* el reclamo ese da y fue recibida por ustedes el 09/23/23 desde ese da me dijeron q eran 21 das hbiles a la fech no he recibido respuesta, llamo y siempre me dicen lo mismo q me van a enviar un correo les escrib yo al correo *********************** y tampoco me han respondido ya han pasado muchos das y quisiera q alguien me de una respuesta de mi caso ya q la verdad no veo seriedad con mi caso

  

  Business Response

  Date: 11/16/2023

  Greetings!

  We received the customers complaint, however, due to lack of making successful contact; we were unable to provide any additional assistance. 

  If assistance is needed regarding this matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Fintwist paycard through my employer, ********** On September 28th I noticed two transactions on my account that I did not make, one for $300 and one for $400. I immediately reported my card as stolen and called to file a fraud claim for the two transactions. I was told that I had to call back in 5 business days to file the fraud claim, since the transactions had not yet posted to my account. I called back on 10/6 and filed the claim and was told that I would hear something from the fraud department within 10 days. I hadnt heard back, so I called customer service again on 10/20 to check on the status. When I called I was told that my claim had been denied on 10/15 and that I shouldve received a response from the fraud department. I did not receive an email nor a letter explaining why my claim was denied. I asked customer service for a phone number to contact fraud and was told they dont have a number and only communicate through email. I emailed the fraud department directly on 10/20 and received a response on 11/3 saying that, again, my claim was denied and if I wanted to know why that I had to send ANOTHER email to a different address to find out. It has been over a month since my money was taken and I feel like Im getting the run around. I do not know what evidence I need to provide and apparently we are not able to speak with an actual person in the fraud department. The transactions were made over an hour away from where I live. I am a high school student and dont have a car. I was also in school at the time of the transactions. Someone please help me!

  

  Business Response

  Date: 11/15/2023

  Greetings!

  We received the customers complaint, however, we are limited on the assistance we can provide due to not making successful contact. 

  The customer is encouraged to reach out to a member of the team when her schedule permits if additional assistance is needed. 
  

  Thank you, 

  Executive Response Team 

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20828703
  
  I am rejecting this response because: They have not responded to my emails, nor have they contacted me by phone. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 12/12/2023

  Hello,

  I have still not heard back regarding my complaint. i have not received any emails or phone calls. Please let me know the status of this request. 

  Thank you,

  Aislynn Newlin 

  

  Business Response

  Date: 12/15/2023

  Greetings!

  We reviewed the received complaint and researched to gain clarification. It appears that the reason why the dispute was denied was due to it being a brand new card, but with similar transaction history. It was confirmed that ATM withdrawals were a normal process with the card, therefore, there was not enough information to indicate fraud.

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 20828703
  
  I am rejecting this response because: I received the card in early September when I started my job at ********** The only two ATM withdrawals are the two that I did not make. There were not any other ATM withdrawals prior to those two. The withdrawals were made in a city an hour away from the city I live in. I have never been there. I do not even have a vehicle. I am a high school student and was not making withdrawals an hour away on a school day. What proof do I need to send in to prove that I did not make these withdrawals? If this does not get resolved, my next step is to file a formal complaint with the Consumer Financial Protection Bureau. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/29/2023

  Greetings!

  We've received the customers complaint for assistance with a previously submitted fraud dispute. The outcome of the dispute was denied due to the transactions in question are similar to the transaction history of the card. 

  We attempted to contact you to provide additional assistance, but you've been unavailable. At this time, due to no additional being provided the outcome of the dispute will remain in denial status. 

  If additional assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team