Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 23 4 transactions of ****** were made on card without my permission and I called and notified them of the 4 transactions that totaled ****** were made without my consent and they told me to call back after 7 days so on September 30 I called and made a dispute and was told it takes up to 21 business days to be investigated I have not heard from the investigation team and when I call customer service they are giving me the run around saying that is no update I have made several attempts to contact them Oct 13,16 26,and November 2, and 3 and I'm still unable to get in contact with the investigation team as you can see below the 4 transactions the number I have been calling is *********** please help me get this resolved

  

  Business Response

  Date: 11/10/2023

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  Your disputes were provided to our Fraud team for further investigation.
  The disputes have been approved in the amount of $815.50. As we discussed, please allow two to three business days for the credits to reflect on our card. 
  You will receive a new letter from the Fraud team that will provide you with the confirmation of the approval. 
  
  In the event you need further assistance with this matter, please email me directly. My email has been provided to you in a separate email. You may also send an email to ****************************************** and enter your reference number ******** in the subject line and a description of your request in the body of the email. Please provide your phone number and the best time to contact you. 
  
  We appreciate your patience and value your business. 
  
  Warm regards, 
  Comdata

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I began working for the agency Prologistix on September 27,2023. I was getting paid via a Comdata payroll card weekly with no issues. However, on October 23, 2023 I received an alert notifying me of an unauthorized transaction of $163. I then notified my supervisor and the ******************** The ******************* then helped me make a dispute on October 25,2023 and activated a new Comdata payroll card. The following week, while attempting to withdraw money from the bank, there were no funds despite it being the day after payday. I quickly went back to the agency and notified them of this fraudulent activity. They were able to see track the activity and noticed $663 were withdrawn from my account on October ******* despite having a newly activated card. A dispute was placed for this second fraudulent activity on October 30,2023. The next day, October 31,2023, I received a text notification alerting me that my card was declined even though I did not attempt to use my card. Considering I had no more funds left in my account (all fraudulently withdrawn), a negative charge was placed in my account resulting in a balance of -$1.54. I have been in contact with both the agency and Comdata regarding this matter. I spoke with Comdata on November 1, 2023 and they were able to inactivate my cards on file. Ive only ever been issued two cards, yet six appeared in their system. There is clearly a breech or some sort of wrong doings within Comdata as this seems to be a recurring issue with that company. Although I have disputes in place at the moment, it will take about 21 days to settle and in the meantime my source of payment is compromised. To conclude, I am awaiting a total of $826 that is currently in dispute and my account is at -$1.54.

  

  Business Response

  Date: 11/10/2023

  *******,
  
  We hate to hear about your experience with our dispute process.
  
  After further review and investigation of both your initial dispute and the most recent dispute filed on 10/30/23, our fraud team advised they submitted chargeback credits on 11/10/23. These credits should appear within 1-2 business days. 
  
  We apologize for any inconvenience this may have caused. If you require further assistance, please contact our customer care team by dialing the toll-free number located on the back of your card.
  
  Thank you

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice my card comdata card was charged more then I used. First was in FLa on August 12. amount was 358 immediately after i pumped that card was canceled. Filed a complaint and haven't heard an resolution on this. Got a new card and on Sept 09 did a pre authorization on a pump for 150 but was charged twice. Was told by customer service that fall off it didn't. Contacted the fraud department an still has been resolved.

  

  Business Response

  Date: 11/07/2023

  Greetings!

  We have received the complaint referencing frustrations of not receiving updates on previously submitted fraud disputes. 

  We researched the issue and the following was discovered:

  - There were two cards referenced. However, there was no dispute for the first card. 

  - Second card, the form was completed, but indicated it was a non-fraud issue. There was email correspondence sent as of: 9/11 to address and correct the issue, but we received no response. 

  These are the reasons there was no approval for any monies to be reimbursed, 

  We hope this provides the necessary clarification. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I'm *************************** i went to jail due to work furlough obligations not completing so i had to do 37 days with a 3 day kick so July 2nd 2023 i was arrested and i was released on August 2nd 2023 37 days completed! Now on the 23rd of July my property was released to a random person that lives in a completely opposite town f****** 400 miles away but they gave my phone my ID my social security card and my all my other cards including my ********** gift cards but also my week's paycheck that I just worked I never got it because they released my property too somebody random and they were able to pull the money off the card which was $676 and some change I believe so with that being said I'm still going through a claim form with the County of Sacramento which is very difficult and painstaking but not as bad as it's been with FINTWIST & comdata fleetcor whoever has been totally not helpful at all just begging me on and keeping me going just beating around the **** exactly like pretty much everybody else that said in the complaints I mean it's ridiculous I've been waiting since August 9th it's now October 24th 2023 and tell me to wait till the 25th and first it was you know they have me wait 21 business days which I wasn't aware as business days so I called like probably like a hundred times I'm trying to get my money and I lost my apartment because of it lost a lot of things so my baby mama not together and my son I couldn't get diapers etc so my Life is in shambles not their fault but partially i feel like they could have helped me when i explained to them exactly what has happened and what's going on and what the outcome will be abd they could've cared less as im niw homeless no apartment thinking about suicide and LEAVING ********** since i am no coward and I feel suicide is cowardly and selfish.. anyways I informed comdata FINTWIST fleetcor? And guess I'll find out tomorrow but i have a STRONG FEELING ABOUT I'M NOT GONNA HAVE MY MONEY LIKE IM OWED I WORKED All weeK4IT

  Customer Answer

  Date: 10/31/2023

  Hi I don't have any documentation but I do have a verbal like a conversation I tried to record it but I wasn't able to so they said for me to wait 10 more business days first she started to say wait 21 business days I'm like no no I've already waited 3 months 90 days later still I have no no resolution you know what I mean like I'm still with no money and it's crazy cuz I forgot to tell you guys that they did refund like a $20 payment and $20 payment and a $10 payment at the beginning like back in like late August or early September or something and then they only let me spend like $9 I only got like $9 I didn't get 50 they took ********************************** whatever I mean because of somebody somebody had to acquired a $44 negative debt or something on it and so yeah so they're funny you know I mean this is just a horrible customer service is just ridiculous like man it's very frustrating too cuz I mean I don't know how many hours I spent on there calling them and back and forth and waiting and then talking to supervisor I mean I guarantee is probably been like a hundred hours or something you know what I mean it's that bad so they'll tell you too but yeah I just wanted to tell you that and thank you guys I appreciate it and hopefully it'll be some type of outcome positive in  my favo soon not to explain too much but man it's like now I'm like couchsurfing you I mean I don't have that check you know like when I got out of jail I went from July 2nd and I got a job August 2nd on the 7th I got paid on the 23rd they released who the heck got my wallet and social security card and f****** my gift cards and last week's paycheck was able to use it and all this other s*** you know my cell phone my f****** belt my f****** had my f****** shoes and like way worse than is really counting on my check you know me so that's probably why it's like a and then just the amount of time dude you know what I mean and then just their lies dude they should have lied to me you know from the beginning you know anyways yep that's just a little bit of my frustration and thank you guys very much have a blessed day bye... 

  Customer Answer

  Date: 10/31/2023

  Hi I don't have any documentation but I do have a verbal like a conversation I tried to record it but I wasn't able to so they said for me to wait 10 more business days first she started to say wait 21 business days I'm like no no I've already waited 3 months 90 days later still I have no no resolution you know what I mean like I'm still with no money and it's crazy cuz I forgot to tell you guys that they did refund like a $20 payment and $20 payment and a $10 payment at the beginning like back in like late August or early September or something and then they only let me spend like $9 I only got like $9 I didn't get 50 they took ********************************** whatever I mean because of somebody somebody had to acquired a $44 negative debt or something on it and so yeah so they're funny you know I mean this is just a horrible customer service is just ridiculous like man it's very frustrating too cuz I mean I don't know how many hours I spent on there calling them and back and forth and waiting and then talking to supervisor I mean I guarantee is probably been like a hundred hours or something you know what I mean it's that bad so they'll tell you too but yeah I just wanted to tell you that and thank you guys I appreciate it and hopefully it'll be some type of outcome positive in  my favo soon not to explain too much but man it's like now I'm like couchsurfing you I mean I don't have that check you know like when I got out of jail I went from July 2nd and I got a job August 2nd on the 7th I got paid on the 23rd they released who the heck got my wallet and social security card and f****** my gift cards and last week's paycheck was able to use it and all this other s*** you know my cell phone my f****** belt my f****** had my f****** shoes and like way worse than is really counting on my check you know me so that's probably why it's like a and then just the amount of time dude you know what I mean and then just their lies dude they should have lied to me you know from the beginning you know anyways yep that's just a little bit of my frustration and thank you guys very much have a blessed day bye... 

  

  Business Response

  Date: 11/09/2023

  ******,
  
  We are sorry to hear about your experience with the dispute process. 
  
  After our initial phone call, we forwarded your documents to our fraud department for further research. Our agent ******** will contact you via email/phone during their investigation and provide updates as they are received.
  
  Thank you for your continued patience.
  
  Executive Response

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is definitely a bunch of scam artists and I see exactly why the have a 1 star rating and there are nothing but negative reviews about them. This company abuses authority so that they can avoid being accountable for their actions to avoid the financial loss. There is no way on Gods green earth that I will ever be able to sweep this under the rug and they are going to have to be held accountable for it after what they did because this is a FINTWIST card which is an employer payroll card and I do not work my a** off for somebody else to benefit from. I am a single mother of 4 kids and if I wanted to just give my money away I guarantee you it would not be to anybody other than them. The morning of March 1, 2023. I made a transaction at the store called **** few hours after I made this transaction my person my phone was stolen so I immediately got on the app but I received the notification that the transaction took place and I disputed it. It took several tries for you to get it to go through. I didnt receive any type of confirmation email about two days later, I got the app again to check it and the transactions were back as if I hadnt done it so I got to see if it figure out on my own would happen, and when I did a whole bunch of reviews popped up showing hundreds of customers complaining about the same thing which means they are very well aware of because they respond yet they havent fixed it so I got on the phone and I called. They never cancelled that card nor start a proper investigation (reg E) which is a legal obligation for any financial institution but BANK has done absolutely nothing. I have called this company, at least 15 to 20 times and every time they give the same excuse that they escalated this matter to the proper department. Because they did not cancel the card they allowed them to be able to take every dime my money. I am now demanding immediate payment for every transaction after the **** store transaction on March 1, 2023 ASAP

  

  Business Response

  Date: 10/25/2023

  ******,
  
  We hate to hear about your experience with our dispute process. After speaking with the Prepaid team, they advised the following:
  
  - Disputes were submitted on 10/25/2023. This will be escalated to Fraud for review.
  
  - **************** notes that during a recent call, connection was lost before processing a card replacement. They attempted to reconnect and were routed to your voicemail.
  
  - To complete this step, please contact ************* at your earliest convenience.
  
  Once Fraud has completed their investigation, they will follow-up with their findings.
  
  Thank you 

  Customer Answer

  Date: 10/29/2023

   
  Complaint: 20736381
  
  I am rejecting this response because as I stated in the initial complaint that I made with the better Business bureau against you is that the ball is no longer in your court. Comdata has known about the transactions since March of 2023 and that's what you're trying to avoid having to admit. There is no way on God's green earth that I would have kept in contact with you guys for all these months over $3 transaction so let's get that part understood because what we're not going to do is keep insulting means if I would still be reaching out to you months later about $3 because I could probably find $3 down off at my couch cushions. The truth is the only reason you claim you don't see anything until the month of August is because that's when they realize that I knew about regulations because as soon as I mentioned reporting y'all to your regulators that was the first time you documented that phone call. Every time I call y'all now that's what you're trying to say and trying to make it seem like I'm just now contacting you or I didn't start contacting you until August and some of you even said October which is a bold-faced lie because I contacted you from the get-go and either way it goes you're going to have to be held accountable for your negligence. I talk to you now whether your agents put it in the system that's not my concern or is it my problem but that doesn't mean that you have the right to violate my rights as a customer and knowingly refuse to comply with federal regulations in which you are legally obligated to comply with. It's not my fault that your agents did not do what they're supposed to do because I've called you many times and all y'all do is give that same excuse saying that you escalated the call to the proper department and nobody ever calls back. I don't care whether you have that in your system or not because we know why it's not in your system and why it didn't start being in your system until a months later is because they realize that I was no fool and that I knew that they are legally obligated to do that so the reason that they started putting stuff in the system then is because they had to now create a paper trail to cover details in case I did call the regulators. You may not see it in the system but the first thing that y'all make sure that you tell everybody is that the calls are being recorded for training purposes so I guarantee you my voice will be on more phone calls than you actually show in your system and you will hear that my story never changed and your agents lied every single time about escalating the matter. This is not something that I'm willing to sweep under the rug. And every time I speak to you now your agents are trying to get me to begin a dispute and I refuse to do that because as I stated earlier I'm no fool so I know that the only reason you want me to file another dispute is so that you can avoid being held accountable for what you fail to do all these months. You want me to start another dispute so that you can make it seem like you took care of the situation no it doesn't work like that I'm not going to help you cover up your non-compliance. You're no more above the law than I am and if I break the law I have to face the consequences and you guys do too you're not exempt from that. I have made it very clear for months at a time that the very last transaction that I made on this account was on March 1st at the store called ***'s. Anything after that is unauthorized and had you cancel the card when I initially talk to you they wouldn't have been able to do it so this is your fault and at this point I am old every dime of my money for those transactions and you have now passed the legal time frame to even close the case so I need my money and I need this case closed and then I'm done with this company. There is no other acceptable option other than what I just told you because that's the only way that I will not take further action against this company. It doesn't matter whether it's a dollar or it's $10,000 it's mine and I got up and worked hard for it every day for my children and you robbed me out of that opportunity and you have to pay for that. It's the principle of the matter and I will defend that by any means necessary because I have a problem with a company abusing their authority and being deceptive when it's dealing with my money and taking away my ability to provide for my children. I take that very seriously and when it comes to them I will protect them I'm not going to have any sympathy on you because you purposely hurt my children so why would I help you by filing another dispute and helping you cover up your non-compliance. Negative right game wrong mother. This needs to be considered a demand letter and I'm demanding all of my money immediately. You can overnight express it to the address that's on file at your company because that's my correct address in the form of a paper check or you can contact me at the phone number that's on file ending in **** and get my current banking information so that you can send it to my main bank account and then after that is resolved and I have my money back in my position where it should be then you are free to close this account because I would not recommend my dog put money in your company's hands and I don't even have a dog. This is the only resolution. I'm pretty sure your founder or your CEO would also appreciate if your customer service agents would stop being deceptive the way that they are because it's damaging the reputation of your company. He needs to take heed to all these negative reviews because there's not a positive review insight and he should read them and actually believe them because everybody all over this world are not telling the same lie about this company. This is a corrupt company and your regulators need to do a thorough investigation and compensate all of these customers that you have scammed out of their money. And speaking of that I still am requesting the $75 per month for the eight months that you have violated my rights and fail to comply with regulations so that you can avoid paying me money that I worked for because that is money that I worked hard for and I want it. Had you done what you were required to do by law I would have it but since you didn't I need you to compensate me for the financial harm that I was forced to face and the things that my children had to lack because you intentionally fail to comply with regulations and violated udaap laws. I think $75 is more than fair because if it was to become a civil matter you'd be out much more than that so I need all of the transactions from Mar 1st beginning the transaction after the ***'s transaction as well as $75 per month for 8 months. This needs to be resolved within the next 24 to 48 hours because you've had 8 months to do all the investigating that you need to do and we're not going to keep procrastinating this because I'm standing up for myself today. I need my check printed out and overnight it to me within 24 to 48 hours not five to seven days or whatever other time frame that y'all try to give people so y'all can avoid having to pay them as long as you can. That's not acceptable because you can definitely overnight it. It's not like you don't have the money with all the money that you steal from your customers. I need it overnight express to the address on file in the full amount of every transaction that I told you starting on March 1st as well as 75 per month for the financial harm that me and my children have had to suffer. November 1st starts a new month and that $75 needs to be added on to. You cannot do what you want to do to people and get away with it. It doesn't work like that and I guarantee you it will be in your best interest to resolve this case between me and you and not make me have to take action because I'm not going to cut any slack if I have to go out of my way and do that. That's not a threat that's a promise. I'll be expecting my money like yesterday
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/02/2023

  ******,
  
  We are sorry to hear our previous response was not sufficient. After further investigation with our executive, prepaid, and fraud teams, they have advised the following details:
  
  - All calls are recorded and archived in our database, regardless if an agent logs a case or makes notes.
  - Searching the phone number provided in your complaint, the previous call logged was in February 2023. No further calls are in our system until August 2023. 
  - As a result, we will be issuing a credit in the amount of $400.28, this covers your disputed transactions made between 3/3/23 and 9/19/23. In addition, a decline fee of $11.73 will be credited back toward your card balance. This brings the total amount to be credited to $412.03.
  - A new card has been ordered for funds access and will be shipped via ***** to the address on file. The expected delivery is Monday, November 06, 2023.
  
  Thank you for your patience while we investigated. 
  
  Best regards
  
  Executive Response

• Initial Complaint

  Date:10/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute due to fraudulent activity on August 25th 2023 in the amount of $400 and $240. I was told my dispute would take 21 business to investigate, after reaching out to them on the 28th of September, I was informed that my disputes were approved on the 18th of September. I was also told that after the disputes have been approved it would take 1-6 business days for my account to be credited and I should receive a refund. After multiple calls and multiple emails I have been getting the same results. When I speak to a representative they tell me they will reach out to fraud dispute and have them contact me. I have also sent multiple emails to *************************************** and still have not received a response. I was then directed to email *********************************** And their response to me was it could take fraud dispute to take up to 90 days or longer. So not only have I not received any confirmation or response from fraud dispute in regards to my claim, I am also getting a different set of information. This is becoming very inconvenient and very frustrating, and the inconvenience is really tampering with my lively hood and I really need help getting this matter resolved.

  

  Business Response

  Date: 10/11/2023

  Greetings!

  We received the customers complaint referencing no communication from a previously submitted fraud dispute. 

  Successful contact was made w/ the customer where he stated his issue has been previously resolved. He states he identified the credit in the transaction history. 

  No additional assistance is needed. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I open my account with Comdata in 2021, since then I been charged every month $5.00 fee. On October 2,2023 I found that my line of credit has been close on November, 2022, did not receive any notification about, and Comdata still charged me monthly fee. I finally close my account with ******************** on October, 2, 2023. On October 4, 2023 I got charge on amount of $5.00 again. I am speechless, this company charged my account monthly after they close my line of credit since November of 2022, but also after I completely close account with them on October, 2,2023 they charged me again on October 4, 2023. I want to get reimbursed and stop this unauthorized charges.

  

  Business Response

  Date: 10/09/2023

  Greetings!

  We received the complaint for assistance stating your information was used fraudulently to obtain our services. 

  The account referenced has been deactivated. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:10/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this is a plasma donating card , I donated one day and was given ***** for my donation I went home and later that day went get my money off and I had a 0 balance I called them at that point and told me there was a charge for ***** I explained it wasn't me they ordered me a new card but told me call back business days to fill fraudulent case . So I did that then they said once I filled that wait 21 business day for them to get it resolved.after the 21 business days no refunds and no email like they said they would.i keep calling and the customer service team says they don't have a response so call back and they will send follow up email this has been going for 2 weeks now and I emailed the fraud team get no response or anything . The customer service team says there no number and they can call them direct to see what's going on.then they charged me fees for being negative in account so they took half my next donation. No one has tried to reach out to me via phone or email

  

  Business Response

  Date: 10/09/2023

  Greetings!

  We received the complaint for assistance w/ no additional correspondence about your previously submitted fraud dispute. 

  We will be happy to assist, but successful contact is needed to provide the necessary assistance. 

  Please be encouraged to contact us for assistance when your schedule permits. 

   

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:09/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for Octapharma where we give out to donors Comdata cards and donors are rescued funds after donating plasma. There has been a bit of a surge of donors accounts of fraud on their cards and some have been waiting for over 3 months to receive refunds or a response from the fraud department and have not gotten their money. No I share that pain for me myself have been a victim of fraud on my own account of two separate transactions of $180 and $200 taken out of an atm. Now I didnt lose my card, I still have it. But somehow they were able to withdraw from atms. These are the case numbers Case number $200 ******** Case number $180 ******** I personally have been waiting for 2 months of calling them an not getting a response or eta on when Im getting my funds back. Complete criminal that they promise refunds and stall and jerk you around in hopes you give up from asking for your money back.

  

  Business Response

  Date: 09/29/2023

  ********,
  
  We hate to hear about your experience with our company's dispute process.
  
  After forwarding your complaint to our fraud team for review, they advised the following:
  
  - Disputed transactions appear abnormal to prior activity.
  - Courtesy credits will be issued as a result of the re-evaluation.
  
  Please allow 2-3 business days for the credits to reflect.
  
  Thank you for your patience while we investigated this matter.
  
  Best regards

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had someone withdraw money from my comdata card for ****** in may of 2023,I called customer service to file a dispute shortly after and still havent received a response and its now September of 2023.

  

  Business Response

  Date: 09/29/2023

  *****,
  
  We hate to hear about your experience with our dispute process. We have forwarded your concerns to our fraud department for review.
  
  After completing the review, they advised due to their findings, a full credit will be issued. Please allow 2-3 business days for the credit to reflect towards your balance.
  
  Thank you for your patience during our investigation.
  
  Best regards