Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently a transaction occurred on June 3, 2025 through Amazon marketplace. It took a month for Comdata to take funds out which resulted in a negative balance middle of July. So 6 weeks after fraudulent charge, it finally shows up. I spoke with customer service who took some time and said the ***** was from the first of July through Amazon marketplace. I checked my records which showed no charge. I have been unable to access Comdata website to check charges there due to website issues. I was issued a new card and told it would be reported as lost/ stolen. Few days later, I received an email from Comdata which stated I would be given a provisional credit while under investigation. Also, ****** marketplace sent me an email stating the funds were returned to Comdata, and I would need to pay another way or contact support. I have sent all this information to Comdata and have not had any response or credit. The last contact from them was July 13th. I need this settled now. ****** never sends product out unless paid for. Because of their horrible website, I cannot look to see if I could have been doubled charged by Comdata for the same fraudulent charge of *****. Something needs to be done about this theft!

  Customer Answer

  Date: 07/28/2025

  They are claiming the refund for a different order is what put me in the negative. I am being gaslighted and told two different amounts and that ****** refunded it. Still will not give me access to my account to see the actual charges. ****** said they withdrew the payment, and Comdata is claiming that the refund I received for something else is the charge. It's like trying to get a wall to listen. I'm not receiving any help. They are "recording" the conversation. I have PTSD and anxiety from previous relationship that treated me the same way this company is. It's only ***** but it was money I needed to get my meds. I am seriously considering a lawyer at this point

  

  Business Response

  Date: 07/28/2025

  ******,
  
  Thank you for bringing this matter to our attention. Were truly sorry to hear about the inconvenience you experienced, and we appreciate the opportunity to make things right.
  
  Regarding the $12.64 charge from ******, weve completed our review and found that the transaction was not settled on 6/3/25 as initially expected. Instead, ****** settled the transaction on 6/11/25, which resulted in your card balance going negative.
  
  Following your fraud dispute submitted on 7/12/25, were pleased to inform you that the dispute was approved. Comdata has applied the $12.64 back to your contract. Please allow 24 to 48 hours. 

  You were provided with a separate email that contains my direct email address for further assistance with this matter. Your reference number is 18724661.
  
  Thank you for your time and patience. We value your business. 

  Best regards, 
  The Executive Response Team

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave plasma to Octapharma last week and blacked out during the procedure. I went to the ** without insurance. I have been too sick to work for 5 days since. My payout was $75 for the plasma. I received a card from Comdata. The website/application has been down 4 days so far. I called the 888 phone number and was advised to go to the recommended atm at the recommended location, subtract the $1.50 and withdraw the money. I drove into town and I did as directed and my card declined. I went to my bank and it also declined. I would like to point out that atms only pay out in $20 increments. So I would be out the remaining money if I could get the card to work. I again called the 888 number and was directed to do the same thing again as there was no issue with my card. I requested for the money to be direct deposited, send a check, anything but was told this was not a option. I repeatedly asked to speak to someone else, anyone, and was told there was no one else that could help. I have no other avenues to retrieve the $75 payment. My ** bill will be WAY more than the amount owed. I feel completely helpless to resolve this issue. While I have simply requested the $75 dollars, I honestly feel that they should be paying my ** and missed work expenses also.

  

  Business Response

  Date: 07/24/2025

  Dear *******,
  
  Thank you for giving us the opportunity to address your concerns regarding your pay card.
  
  Following our investigation, we confirmed that your card is currently active and has a balance of $74.50. However, please note that we are unable to transfer the funds via ACH to your bank account or issue a check.
  
  You mentioned that the card is not working. To assist you further, Ive provided the contact information for the Fintwist team, who can help determine if theres an issue and arrange for a replacement card if needed.
  
  Please contact Fintwist by calling ************. Youll be prompted to enter your card number. Alternatively, you may email ******************** including your contact information and reference number MH18701384 in the body of the email. A Fintwist agent will follow up with you as soon as possible.

  We appreciate your time and patience. 

  Best regards, 

  Corpay

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Comdata for my trucking business (*******************) when it was in operation. In February 2025 two fuel charges were fraudulently made in ***** ******* totaling $832.61. I had logs showing my sole truck and sole driver (myself) to be in ******************** on a different trip. I was able to dispute the transactions and have them investigated. They were found to be fraud. I received a statement on June 1, 2025 (after dozens of phone calls and emails about this matter) showing they had credited the account. I informed ******************** that the business had since been sold and requested a refund check be sent to my home address. I have called in dozens of more times only to be given email addresses that return my mail as undeliverable and no supervisor has called even after my multiple requests to speak with someone that is authorized to send a refund check. I have since received a bill for $8 for "miscellaneous charges."

  Customer Answer

  Date: 07/16/2025

  This is the original email form I sent in to Comdata disputing the charges. The original email I received from them I do not have access to. I have also attached the invoice showing the "credit" which has the "-" at the end of it. 

  I can go back and get phone records showing the number of times I have called in if needed but that is a little more time consuming on my end and I cannot get it back in time before the complaint is closed. 

  

  Business Response

  Date: 07/25/2025

  ****,
   
  Were very sorry to hear about your recent experience concerning the dispute and account closure process. Your concerns have been carefully reviewed, and we appreciate the opportunity to address them directly.
   
  After a thorough review of your account history, we have initiated a refund in the approved credit amount of $832.61. Please allow 12 weeks for this refund to be processed and issued.
   
  In addition, a credit request for any unexpected fee charges associated with your account is currently being submitted on your behalf. This process may take additional time to complete, and we will notify you of any updates as they become available.
   
  If you do not receive the refund check within 14 business days, please reach out directly to the agent assigned to your complaint. Their contact details were provided to you in a separate email.
   
  We sincerely apologize for any inconvenience this matter may have caused. Your satisfaction is important to us, and we remain committed to resolving this issue as smoothly as possible.
   
  Executive Response
  

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your response. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July ******* I donated plasma at octopharma Maplewood mn. I received 60$ payment walked across parking lot to ********* requested 40$ accepted the 3.50$ fee and yr guys's statement ses I withdrew 45$ of my money. But ************ don't give out 5$ bills sooooo....??? How does that happen this service sounds unprofessional perhaps needs to be closed down. I have heard from several people about this happening continually.

  

  Business Response

  Date: 07/21/2025

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  In reviewing the transaction (withdrawal) of $40.00, the accepted fee of $3.50 for the *** plus the $1.50 fee to use the card at the *** equals the $45.00.
  As we discussed and you have the information there are ALL Points ***s that do not charge $3.50 fee. 
  
  You may refer to the brochure that was included with your card, for the fee schedule agreement by the company who provided your card. 
  
  If further assistance is needed. Please email ****************************************** and enter your reference number ******** in the subject line and your contact information, along with your request in the body of the email. An agent will contact you as soon as possible. 

  Thank you for your time and patience. We value your business.   

  Best regards, 
  Comdata

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being told my claim, which I filed in 4/08/2025 and have been waiting on the results from the investigation of the theft that occurred on my card. Someone was able to put in false codes and steal money in a state I had left days prior as a driver. At fuel stations Ive never been to. For amounts that COMPLETELY EXCEED the capacity of the types of vehicles I drive. Ive been updated up until now 6/8/25 that everything was pending investigation. Then today Im informed I put in a request to dismiss the claim. On 05/04/25 That NEVER happened. And whats crazy is I also got an email on 05/24/25 stating the investigation was pending. As well as on 5/1, 6/2, 7/4 Its its $2722 . I never authorized anyone to dismiss any claim. And the date thats being said that I sent a request to dismiss. Was a month after I made the claim. Ive been checking in and getting told that investigation is pending this entire time until today. Suddenly. So in order to get reopened my case Im like do I need to contact my legal council or what?! Because Im sure this is absolutely ILLEGAL.

  

  Business Response

  Date: 07/17/2025

  ********,
  
  We hate to hear about your experience with our dispute process. After reviewing the cases related to your dispute and communication with the agents involved, it was determined that an agent error was made, which resulted in the cancellation of the dispute. After determining this error, we have escalated the dispute for review and completion. Your dispute case was closed on 7/15 with approval to credit the amount of $2722.05. Please allow 1-2 invoice cycle weeks for the credit to appear. If you do not receive the credit in this time period, please contact the agent via the email communication sent on 7/16/25. 
  
  Thank you for your time and patience while we worked to resolve your concerns.
  
  Executive Response
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fraudulently charged for $918.00 on a fuel card and still have not received a check in the mail as instructed I would! This charge occurred back in February and here we are in July and still havent received it after being told that it would be refunded and sent by check,. My account number is R 12F ***************

  

  Business Response

  Date: 07/08/2025

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. The issue has been resolved. 
  
  During our investigation, we discovered the approval for the token number ending in 9V9 in the amount of $919.00. 
  *I requested a refund by check, and it was approved. 
  *Checks go out on Wednesdays. It may go out tomorrow or the following week. 
  

  You have my direct email in the event you will need further assistance. Your reference number is ********. Please include the reference number in your email. 
  
  Thank you for your time and patience. We value your continued business. 
  
  Best regards, 
  Comdata

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-25-2025 i,donated plasma at Octoplasma on ************** in ******I was to receive $65 dollars.The payment normally posts within minutes of me donating plasma.But, its been almost 12 hpurs now and my $65 dollars still has not posted to my card.They payment has NOT been put on my ******* Comdata card number is *******************.Exp.03/28. CVc 225.

  

  Business Response

  Date: 06/30/2025

  ******* *****: 
  
  We would like to thank you for the opportunity to address your concerns regarding the delay in your funds being deposited to your card. 

  Upon research of your complaint, we were able to confirm that the deposit did load to the card as of 6/26/2025 and you've confirmed access. 

  We apologize for the delay and complication, but glad we are able to assist you in reaching the anticipated resolution. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you,  

  Executive Response Team

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past couple of years I have been back and forth with this company because I was given this card through a job I was working at and over $2,000 was taken from me starting with 99 cents and going up to a few dollars until my account was wiped out. I brought it up and nothing was EVER done. I suspect fraud from within the company. The charges were from ****** soft, whatever that is. I was refunded around $34 but after that nothing.

  

  Business Response

  Date: 05/21/2025

  Greetings, 

  Thank you for allowing us the opportunity to address and provide a resolution to your complaint. 
  
  Upon review of your card/contract, the following has been discovered/determined. 
  There were a total of 30 claims between 11/2021 - 12/2021. 

  Three disputes were approved and the funds credited to your card. 
  11/22/21: $35.43. 
  01/04/22: $85.41.
  01/04/22: $10.16.
  Total: $131.00.

  The remaining disputes were denied and a denial email was sent to you. It could have gone to your spam but normally it would go to your priority email. 
  Since the disputes were reviewed at that time and a decision to deny the claims were made, we are unable to re-review the claims. 

  They are also out of the timeframe. 
  

  If you need further assistance, please email ****************************************** and enter your reference number ******** in the subject line, detail your request, and include your contact information. A member of the Support team will contact you as soon as possible. 

  Thank you for your time and patience.
  
  Best regards, 
  Comdata

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a card that was issued to me thru my mom's transportation reimbursement which expired in April. A purchased was made with this card for makeup I never received, therefore the company reimbursement for the amount of $42.37. I had a balance of $3.00 in this card before the reimbursement. This company kept telling different lies each time about this reimbursement. Then they came out with this store of the card being used at a *******. I contact both stores twice and they had no records of the transaction for the dates they said happen. I finally got a response in writing after calling at least 20 times. I never got a response and I sent the letter twice and telling them I had not gotten a response. But, they would pretend to be transferring call to the ************ but would just hang up. So, I am hoping you can help me get my money back.

  

  Business Response

  Date: 05/14/2025

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  I ran the transaction history for your card and confirmed you received the credit back to your card from ***** ****** on 11/9/24 for $42.37. 
  The transaction at ******* was performed online at ***********. This is why the store doesn't have a record of the transaction. 
  As we discussed, please contact an agent for *********** and discuss the issue with them since we didn't ship the goods or receive the payment. *********** did. 
  
  I have attached your card history report in a separate email. 
  

  If you need further assistance with this matter, please send an email to ****************************************** and enter your reference number ******** in the subject line, your request in the body of the email, and include your contact information. An agent will contact you as soon as possible. 
  
  Thank you for your time and patience. We value your business. 
  
  Best regards, 
  Comdata

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/23/25 I attempted to order new phone service online through Metro by T-Mobile. Upon getting to the payment information section and entering my Comdata debit card information, I received a notice from Metro by T-mobile that they were unable to authorize my payment at this time and to please check that I entered my info correctly. I entered my payment info again and received the same message, unable to authorize payment. I checked my balance on my card only to see that comdata placed my money in a pending status for an authorization that never took place. Now Im told to wait 7 days to receive my money back from a transaction that never occurred. I need my money back into my account today. How can a company remove funds from an account if the transaction was never completed on said day of and the merchant would not accept the payment?

  

  Business Response

  Date: 05/01/2025

  Greetings!

  We would like to thank you for the opportunity to assist regarding your issue of a failed transaction at a mobile carrier. 

  Unfortunately, we are unable to provide specifics of why the transaction was declined due to not making successful contact. We offer multiple products / services in multiple divisions and would need the card number experiencing the issue to research further. 

  When your schedule permits and if your still in need of assistance, please don't hesitate to reach out to a member of the team. 

  Thank you, 

  Executive Response Team