Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving emails from this company asking me to review my service. I do not have any business with this company and when I called to address it they say they can't help me because I don't have a card number. They have not even attempted to look me up in their system. I am very concerned that someone has opened an account in my name and I can't get anyone there to address this concern.

  

  Business Response

  Date: 10/31/2025

  Dear Ms. ********************** you for giving us the opportunity to assist you regarding the unwanted correspondences youve received from our business.
  
  After reviewing the matter, we discovered that your information was inadvertently associated with a test account used for a special project and initiative. This issue has been escalated to our IT department to identify the source of the email prompting you to submit a review and to ensure that no further correspondences are sent.
  
  We sincerely apologize for any frustration or inconvenience this situation may have caused and appreciate your patience as we work to resolve it.
  
  Kind regards,

  Executive Response Team 

  
  

  Customer Answer

  Date: 10/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:10/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY ACCOUNT IS HACKED WITH COMDATA AND I CAN NOT GET A DEBIT CARD THAT I CAN USE.THEY KEEP SAYING SEND ME A NEW CARD BUT CANT USE AFTER 6 NEW CARDS SENT TO ME I ONLY RECEIVED 2 OF THEM BUT CANT USE.HACKERS ARE GETTING MY PERSONAL INFO WHEN I CALL COMDATA TO ASK ABOUT THE PROBLEM

  

  Business Response

  Date: 10/23/2025

  October 23, 2025

  Re:  BBB Complaint 24039362

  Thank you for allowing us the opportunity to address the concerns you expressed in your BBB complaint.  Based upon our investigation and our telephone conversation with you, we have recommended and verified the following actions: 
  
  * We show 6 cards connected to your current contract ending in 55552.  5 of those cards are in lost status, and one was ordered on 10/18/25 and has been sent to your address of record.  You stated that you expected to receive that card this week, so please let us know if you do not.
  
  * To avoid any further fraudulent use of your cards, we recommended that you set up both automated and manual direct deposit on your contract for your funds to be sent to your bank account.  This ensures incoming deposits are immediately forwarded to your bank account, making them inaccessible using your Fintwist cards.  The manual direct deposit also allows you to transfer any remaining funds still on your card directly to your bank using the automated phone system and your PIN number, again protecting those moneys from fraudulent use of your Fintwist cards.  
         We have verified that both direct deposit arrangements are now set up on your contract and are in the 10-day prenote period, after which they will activate.
  
  * We are able to confirm that the disputes you filed for the two transactions posted on 9/24/25 using the card you never received ending in ***** have been forwarded our Fraud dispute team to be processed.  The additional 13 disputes that you filed on 10/22 have also been received and are in the process of being reviewed by our Fraud team.  They will reach out to you directly if they have any questions or need additional information. 
         When the Fraud Dispute team completes its investigation, any funds that are credited back to your card should forward directly to your bank account providing the automatic direct deposit has activated.  If the funds do not forward, or if the dispute resolution occurs before the direct deposits activate, you will be able to manual move any credits loaded to your card once the manual direct deposit arrangement activates using the automated phone system.   
  
  We sincerely apologize for the difficulties that youve endured with the fraudulent use of your Fintwist cards.  We understand your frustration and appreciate you allowing us to help circumvent the issues you have been experiencing.  For any additional issues or concerns, please contact our customer service department using the number located on the back of your card. 

  Thank you again for allowing us the opportunity to resolve these issues for you.

  
  Executive Response Team

  Customer Answer

  Date: 10/24/2025

   
  Complaint: 24039362
  
  I am rejecting this response because:FIRST OFF I HAVE NOT RECEIVED A PHONE CALL FROM COMDATE AT ALL SECOND I HAVE AS OF THIS DATE 10-24-2025 YET TO RECEIVE THE LAST CARD. THEY SAY I PUT IN 13 DESPUTES I HAVE 18 TOTAL ON THE CARDS I NEVER HAD NOT 13 LIKE THEY CLAIM IN THE RESPONSE.I DO UNDERSTAND IT TAKES 10 DAYS FOR ME TO BE ABLE TO MANUALLY GET THE MONEY OFF THE ACCOUNT WHICH AS OF TODAY SHOWS WAITING FOR BOTH THE **** DEPOSIT AND MANUAL.BUT IN THE END I WANT EVERY LAST ***** OF THE MONEY THAT IS LOST PLUS WHAT IS IN MY ACCOUNT NOW AND AT THE TIME THIS IS RESOLVED PAYED TO ME IN MY BANK ********** OF NOW THIS DAT 10-24-2025 I AM JUST HALF SATISFIED WITH THE DECISION
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 10/27/2025

  
  Thank you for allowing us to address your additional concerns.  As we discussed in our telephone conversation, please be advised of the following: 
  

  * We have confirmed that 18 disputes have been filed on your account for fraudulent activity totaling $458.35.  Our dispute team is actively working on these claims and will reach out to your directly with their findings or if they have any additional questions.  Once the disputes are approved, the credits will be applied directly to your contract. 
  

  * The prenote period for the direct deposit arrangements you added to your contract lasts for 10 days.  Since you added the arrangement on 10/21/25, you should see those activate by the end of this week.  If the disputes are approved after the direct deposits activate, the proceeds should forward directly to your bank account.
  

  * Although the new card sent to your address of record on 10/18/25 has not yet arrived, there is no indication that there has been any attempt to activate it.  You do not need to reach out to us to activate the card, but if you advise us when it is received, we will add that information to our case notes.
  
  We again apologize for the difficulties you have experienced with your Fintwist cards.  We appreciate you allowing us the opportunity to resolve these issues for you.

  Executive Response Team

   

  
  

  Customer Answer

  Date: 10/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** DID RECEIVE THE NEW CARD TODAY BUT I HAVE NOT ACTIVATED IT YET TODAY.
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 10/29/2025

  I ACTIVATED THE NEW CARD THEY SENT ME TODAY AND WAITED ROUND HALF AN HOUR TO AN HOUR AND TRIED TO GET MONEY TRANSFERRED MANUALLY NOW THAT MY CHECKING ACCOUNT IS ACTIVE FOR ME TO DO SO AFTER THE 10 DAY WAIT . THE FIRST 2 TRIES IT SAID AFTER I PUT THE AMOUNT I WANTED TO TAKE OUT ON THE AUTOMATED PART THAT THEY HAD TECHNICAL DIFFICULTY TO TRY LATER . I WAITED BOUT AN HOUR AND TRIED AGAIN AND SAME THING. THEN ON THE 3RD TRY IT SENT ME TO CUSTOMER SERVICE WHEN I WAS TRYING TO DO THE TRANSFER AND AFTER 2 TIMES OF DOING THAT I QUIT. I STILL CANT GET THE MONEY OUT EVEN AFTER THE CARD AS OF TONIGHT AT 7:36 PM ON 10-29-2025 IT SHOWED ON ACCOUNT IT WAS OK 

• Initial Complaint

  Date:10/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Comdata Is a Money Transmitter and i have a Balance in two accounts ***** for $9097.50 and ET833 for $374.82. They will not give me my money back and i have been trying everything to get my money but they keep hanging up and putting me on hold and emails are not responded to. Evertime i do talk to someone they tell me thier screen is blank and or i cannot be authorized to confirm anything . i have two recent statements to pprove they have my money

  

  Business Response

  Date: 10/22/2025

  Greetings, 

  Thank you for allowing us the opportunity to investigate your concerns regarding the refunds due you upon closing your accounts.  During our investigation, we determined the following:
  
  We located and reviewed 9 inbound calls that were received between 10/6/25 and 10/13/25. During those calls, we located 2 that had extended hold times while the *** worked to obtain the information to assist you.  However, the *** did not disconnect the call on any of the 9 that we monitored.
  
  We were able to locate an email sent to our backoffice Support team on 10/13/25 that had not yet been picked up to be worked.  However, this email/case was a duplicate as it was addressed to both ************************************************************ and *********************************************************************.   The email had been acknowledged and was being worked by the Executive Response Team, and the Support email was closed as a duplicate on 10/17/25. 
  Please be assured, we have notified the appropriate leadership to the delayed response time regarding your email to Support.  We were unable to locate any other emails that were sent without a response.
  
  We were able to locate and monitor a call from you to our ********************** on 10/10/25 during which our Collections agent confirmed and advised you that the check due to you from account *****, the larger of the two refunds, had been mailed on 10/8/25.  
  
  We were able to locate and monitor a call from you to our **************** agents on 10/13/25 where the *** indicated that the verification screen on one of your two accounts was blank.  The blank verification screen was for account ***** and was due to the account having already been closed.  We did not locate any other calls where the verification information was not available, nor were we able to locate any calls where you were not able to be verified as an authorized administrator.
  
  Please be advised, once a close request is received, it typically takes up to 30 days for the entire process to be completed.  The request must filter through all departments that may need to make a change to ensure the close is completed.   Our records indicate that you requested your accounts be closed on 10/7/25.  Since account ***** was for a different product than ET833, that refund was able to be sent more quickly than the one due you from ET833.
  
  We appreciate you verifying that you received the refund check from account ***** on 10/20/25.  We have confirmed that the refund for ET833 is in process and that refund is scheduled to be mailed by 10/29/25.
  
  If you will need further assistance with this matter, please email our Support team at ****************************************** and attention the email to ******* *. Please include your reference number ********. I will contact you as quickly as possible. 
  
  We understand your frustration and sincerely apologize for the delay you experienced in obtaining your reimbursement.  We appreciate your patience as we worked to resolve this matter on your behalf.
  
  Best regards,
  Executive Response Analyst

• Initial Complaint

  Date:10/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Comdata to certify a check. I gave amount to be put on check. I typed in check number, they repeated number . I gave the check to my wife . She took check to bank and was told check was not certified. Had no money in it . Comdata took the money off my settlement card . I called for them to give my money back . Person I spoke with could not speak English very well. Then wanted my social security over the phone. Now I am minus $ ****** cents and bills to pay . I am putting this down as theft/fraud by Comdata . I want my money put back in my card so I can at least buy fuel for truck to go back to work . I am now trying to organize a class action lawsuit against Comdata for theft/fraud .

  

  Business Response

  Date: 10/09/2025

  That is not our customer, we do not do credit cards.  He is referring to Comdata and not ComData Solutions.

  

  Business Response

  Date: 10/10/2025

  Comdata the credit card company is NOT ComData Solutions.  Completely different company. ***************************************

  

  Business Response

  Date: 10/20/2025

  Thank you for bringing your concerns to our attention.  Our investigation into this matter has determined the following:
  

  * The check number for the Comchek that you registered is not the same as the check that was presented to the bank by your spouse.

  * The funds that you moved to a Comchek are still available on the check that you registered. 
  

  * The Comchek that you registered can still be negotiated, or you can request to move the funds from that check to a new Comchek.  Unfortunately, funds cannot be returned to a card unless the request is made the same day as the check was registered.
  

  * We reviewed the telephone call between you and customer service, and the verification requested by the customer service *** was your employee number. When that was unsuccessful, the *** conferenced you into the automated voice response system so that you could be verified with your key entries.  We were unable to confirm that the *** requested you provide your social security number.  
  
  We have made multiple attempts to call to resolve this issue for you.  We have also sent several emails requesting a response, but our attempts to connect with you were not successful.   Unfortunately,without speaking with you we are unable to move forward at this time.
  

  We apologize that we are unable to resolve this issue for you.  If you still need assistance, please email ********************************** and include Reference Number ******** in the subject line. Once received, a ***resentative will promptly reach out to assist in resolving your issue.
  Thank you for your time and understanding.
  
  Executive Response Team

• Initial Complaint

  Date:10/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach comdata to Talk about pay and invoices. No one answered me and avoided everything i asked. All i kept getting was follow the instructions. Now i have collections on my case about money when in the very beginning i ask for help to resolve something before it became an issue.

  

  Business Response

  Date: 10/14/2025

  Dear Mr. *********** style="color: rgb(0, 0, 0); font-family: Arial; font-size: 12px;">

  Thank you for giving us the opportunity to address the concerns outlined in your BBB complaint. We understand your frustration regarding the collection activity on your account, and we appreciate your efforts to proactively manage the balance.
  

  We attempted to contact you by phone; however, it appears the number listed in the complaint may be incorrect. We also reached out via email but have not yet received a response.
  

  Upon reviewing your account and the complaint details, we did not find any documentation or record of a request to update the billing terms. If such a request was made and may have been overlooked, we kindly ask that you provide any supporting documentation so we can review it thoroughly.
  

  Please note that the account was transitioned to a collected funds only status following two instances of non-sufficient funds (NSF). This is a standard process based on account activity.
  

  Additionally, we would like to better understand your concerns regarding delays in service. Our internal records reflect that assistance was provided promptly during each exchange. If you recall a specific instance where you felt service was delayed or unsatisfactory, we would appreciate any additional details so we can investigate further.
  

  We are committed to resolving this matter and ensuring a positive customer experience. Please dont hesitate to reach out at your earliest convenience so we can continue working toward a resolution.
  

  Sincerely,

  
  

• Initial Complaint

  Date:10/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/03/2025 & 10/01/2025 fintwist part of comdata charges customers undisclosed fees & when contacting customer support, they don't help & are rude. I've tried multiple times to resolve issues & am unable to. Last call I was told that almost everywhere I would use my card I was going to be charged a fee. This company is ripping people off.

  

  Business Response

  Date: 10/09/2025

  Dear ***** ****,
  

  Thank you for giving us the opportunity to address and resolve your concerns.
  

  As part of our follow-up, weve obtained a copy of the Fee Schedule associated with your card, which outlines the applicable fees related to its usage. This document has been sent to you via email for your reference and records.
  

  We would also like to extend our sincere apologies for the customer service experience you described. Please know that we take this feedback seriously. The interactions you referenced will be reviewed thoroughly, and any necessary coaching or training opportunities will be addressed to ensure a higher standard of service moving forward.
  

  We were able to successfully connect with you by phone to provide this update verbally. Additionally, the feedback shared during that exchange will be communicated to upper management for further review and consideration.
  

  Thank you again for bringing this to our attention. If theres anything further we can assist you with, please dont hesitate to reach out.
  

  Warm regards,

• Initial Complaint

  Date:09/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud

  

  Business Response

  Date: 09/23/2025

  Greetings, 

  Thank you for your patience as we worked to resolve this matter.
  
  Im pleased to confirm that the credits of $364.00 and $14.49 were successfully applied to your contract on 9/22/25.
  
  If you need any additional assistance, please dont hesitate to reach out to our **************** team at ********************************************************************. To help us assist you more efficiently, kindly include the details of your request in the body of your email and reference #********.
  
  We truly appreciate your business and the opportunity to assist you.
  
  Warm regards,

  The Executive Response Team

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a card that was fraudulently used and sent all info to comda and had not heard anything on this and then got a collection notice even thought they have not contacted us with any questions

  

  Business Response

  Date: 09/11/2025

  Dear ******,

  Thank you for allowing us the opportunity to assist in resolving the recent charge of $853.91 on your account. We sincerely appreciate your patience while we looked into this matter.

  After a thorough review, we found that the transaction in question was manually entered by the merchant. As such, the responsibility for issuing the credit rests with the merchant. Weve already contacted them to initiate the credit process on your behalf. Please allow up to 14 business days for the refund to be applied to your account.

  If you need assistance locating the credit once it has been processed, feel free to email us at ************************************************* include your account number and ********************** name in the subject line, and outline your request in the body of the message. A dedicated support agent will reach out within 72 business hours. Your reference number for this matter is ********.

  For immediate assistance, you may also call the customer service number located on the back of your card. 

  We truly value your business and appreciate your patience during our investigation. 

  Warm regards,
  The Executive Response Team

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2025, I was notified by Comdata that one of my ******'s fuel cards had been blocked due to suspected fraudulent transactions. I confirmed that the charges were indeed unauthorized and also identified two additional fraudulent charges on that card:July 26, 2025 $686.40 July 28, 2025 $249.96 I issued the ****** a replacement fuel card on August 4, 2025.On August 7, 2025, I discovered fraudulent charges on another ******s card dated August 6, 2025, in the amounts of:$844.51 $639.38 I immediately contacted Comdata and was instructed to submit a dispute email to the ***************** I requested to speak directly with someone in that department but was informed that communication is only handled via email. I submitted the required dispute form but have not received any response.I issued a new fuel card to the second ****** on August 7, 2025.On August 9, 2025, the first ******, now using a newly issued card, incurred further unauthorized charges:August 9, 2025 $852.50 and $42.58 August 10, 2025 $759.00 and $153.41 I again contacted Comdata Customer Support and was told that the only way to escalate this matter is by submitting another dispute form to the ***************** Despite following the process as instructed, we have yet to receive any communication or resolution from your ******* a result of these unresolved fraudulent charges, our account has now accrued $987.61 in late fees and interest charges.This situation is not only financially damaging but also extremely disruptive to our operations. I am requesting immediate assistance in resolving the fraudulent charges and a review of the associated late fees and penalties.

  

  Business Response

  Date: 09/08/2025

  Dear ******,
  

  Thank you for giving us the opportunity to assist you. We understand how concerning fraudulent activity can be, and we appreciate your patience as we work to resolve this matter.
  

  After reviewing your case, we can confirm that your dispute is still under active investigation. Multiple disputes were submitted, and were pleased to inform you that some have already been approved. You will receive email updates regarding the status and outcomes of each dispute at the email address we have on file.
  

  Please note that the full resolution process for disputes can take up to 90 days. We apologize for any confusion this may have caused and hope this message brings some clarity.
  

  If you have any further questions or need additional support, please dont hesitate to reach out.
  

  Warm regards,

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23810894
  
  I am rejecting this response because Comdata still has not credited us for the late fees and interest charged on our account due to these charges. Below is the auto reply email from the fraud ***** Clearly shows 30 days to resolve, customer service at ******************** shut down our account, our drivers unable to use cards when we have a 10k limit. This was uncalled for Comdata knew we had a fraud dispute. Please provide me with the information I need to completely close our Comdata account. 

   

  Proprietary Accounts - Please include your account code and last four digits of the card number. 
  - Fuel related disputes may require driver logs and can take up to 30 days to resolve.  If your case is approved, a credit will be posted to the company account.  If denied, a resolution notification will be sent.
  - ATM related disputes will have a resolution within 10 business days.  Driver logs may be required to assist in processing. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/17/2025

  Dear ******,
  
  Thank you for giving us the opportunity to assist you. We understand how concerning fraudulent activity can be, and we appreciate your patience as we work to resolve this matter.
  
  After reviewing your case, we can confirm that your dispute is still under active investigation. Multiple disputes were submitted, and were pleased to inform you that some have already been approved. You will receive email updates regarding the status and outcomes of each dispute at the email address we have on file.
  
  Please note that the full resolution process for disputes can take up to 90 days. We apologize for any confusion this may have caused and hope this message brings some clarity.
  
  If you have any further questions or need additional support, please dont hesitate to reach out.
  
  Warm regards,

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23810894
  
  I am rejecting this response because we are still showing late fees and interest charged on our account.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/19/2025

  Dear ****** *****,
  

  Thank you for giving us the opportunity to address your concerns regarding the late fees on your account. We truly value your continued partnership and appreciate your patience throughout this process.
  

  Were pleased to let you know that credits have been submitted to remove the assessed late fees. Please allow 12 billing cycles for the adjustments to appear on your account.
  

  If you have any further questions or need additional support, please dont hesitate to reach out.
  

  Warm regards,

  Executive Response Team 

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a cardholder of Comdata. Another cardholder chose to use "Peer To Peer" transfer services to make a $492.00 payment to me. This service that is available to cardholders is noted as Instant. When a peer made the transfer to me it came out of his account instantly but has not been deposited into my account. Both the payor and payee, myself, have spent hours calling Comdata without getting any answer as to what happened to the money. It has been over 24 hours and I have not been given any answer.

  

  Business Response

  Date: 08/26/2025

  Dear Mr. ********** style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13.3333px;">
  Thank you for the opportunity for us to review the issue regarding the funds not transferring to your card and providing you with a resolution. 
  
  During our investigation, we discovered the funds for $492.00 were sent to the wrong person. To resolve this matter, we removed the funds from the wrong card and applied them to your card on 8/25/25, which you have confirmed receipt of said funds. 
  
  You may also send an email to our dedicated Support team at ******************************************* Please include your account number and ********************** name in the subject line and outline the details of your request in the body of the email. A Support agent will contact you as soon as possible. Your reference number is 18816653.  
  
  We appreciate your patience and value your business. 
  
  Best regards, 
  The Executive Response Team

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******