Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a cardholder of Comdata. Another cardholder chose to use "Peer To Peer" transfer services to make a $492.00 payment to me. This service that is available to cardholders is noted as Instant. When a peer made the transfer to me it came out of his account instantly but has not been deposited into my account. Both the payor and payee, myself, have spent hours calling Comdata without getting any answer as to what happened to the money. It has been over 24 hours and I have not been given any answer.

  

  Business Response

  Date: 08/26/2025

  Dear Mr. ********** style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13.3333px;">
  Thank you for the opportunity for us to review the issue regarding the funds not transferring to your card and providing you with a resolution. 
  
  During our investigation, we discovered the funds for $492.00 were sent to the wrong person. To resolve this matter, we removed the funds from the wrong card and applied them to your card on 8/25/25, which you have confirmed receipt of said funds. 
  
  You may also send an email to our dedicated Support team at ******************************************* Please include your account number and ********************** name in the subject line and outline the details of your request in the body of the email. A Support agent will contact you as soon as possible. Your reference number is 18816653.  
  
  We appreciate your patience and value your business. 
  
  Best regards, 
  The Executive Response Team

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Comdata fraudulently took it upon themselves to begin drafting my bank account for $73 per month without consent because my business stop using their gas cards. After catching them and disputing it with my bank I was called by a representative from their company and threatened that even though these payments were not authorized by me they were legal because I signed a contract with them over a year or more ago. Mine you this contract never stated I authorized I debit of $73. Out of nowhere Comdata took it upon themselves to begin charging my bank account out of nowhere after we stopped using their gas cards to months. After requesting for Comdata to discontinue all business/ contractual relations with my company I was then threatened again that the fraudulent charges would be filed with collections. These actions are unpardonable, and I hope someone with some authority will look into the operations of this company.

  

  Business Response

  Date: 08/14/2025

  Dear *****,
  

  Thank you for giving us the opportunity to address your concerns regarding the recent withdrawal of funds from your account.
  

  After a thorough review of your account and the details provided in your complaint, we would like to offer some clarification. The account type you enrolled in is structured to allow a linked debit card to be used for satisfying any accrued balances. This process is outlined in the Terms and Conditions agreed to during account setup. For your convenience, a copy has been sent to the email address we have on file.
  

  The $73 charge you referenced is the card fee associated with maintaining the account.
  

  While there has been no recent usage of the account, we did not receive a formal request to close it. Please note that account closure requires either a written request or a verbal confirmation made directly with one of our representatives. Although accounts are typically closed automatically after 30 days of inactivity as a precautionary measure, the last transaction on your account occurred on July 28, 2025, which reset that timeframe.
  

  Our records indicate that you contacted us on August 5, 2025, to express your concerns. During that call, there was no formal request to close the account, and you mentioned that you planned to dispute the transaction through your bank.
  

  We attempted to contact you both by phone to provide this update verbally, but you were unavailable. 
  
  We understand how frustrating unexpected charges can be and truly regret any inconvenience this situation may have caused. We hope this explanation brings some clarity, and we remain available should you have any additional questions or wish to discuss the matter further.
  

  Warm regards,

  Executive Response Team

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave plasma to Octapharma last week and blacked out during the procedure. I went to the ** without insurance. I have been too sick to work for 5 days since. My payout was $75 for the plasma. I received a card from Comdata. The website/application has been down 4 days so far. I called the 888 phone number and was advised to go to the recommended atm at the recommended location, subtract the $1.50 and withdraw the money. I drove into town and I did as directed and my card declined. I went to my bank and it also declined. I would like to point out that atms only pay out in $20 increments. So I would be out the remaining money if I could get the card to work. I again called the 888 number and was directed to do the same thing again as there was no issue with my card. I requested for the money to be direct deposited, send a check, anything but was told this was not a option. I repeatedly asked to speak to someone else, anyone, and was told there was no one else that could help. I have no other avenues to retrieve the $75 payment. My ** bill will be WAY more than the amount owed. I feel completely helpless to resolve this issue. While I have simply requested the $75 dollars, I honestly feel that they should be paying my ** and missed work expenses also.

  

  Business Response

  Date: 07/24/2025

  Dear *******,
  
  Thank you for giving us the opportunity to address your concerns regarding your pay card.
  
  Following our investigation, we confirmed that your card is currently active and has a balance of $74.50. However, please note that we are unable to transfer the funds via ACH to your bank account or issue a check.
  
  You mentioned that the card is not working. To assist you further, Ive provided the contact information for the Fintwist team, who can help determine if theres an issue and arrange for a replacement card if needed.
  
  Please contact Fintwist by calling ************. Youll be prompted to enter your card number. Alternatively, you may email ******************** including your contact information and reference number MH18701384 in the body of the email. A Fintwist agent will follow up with you as soon as possible.

  We appreciate your time and patience. 

  Best regards, 

  Corpay

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July ******* I donated plasma at octopharma Maplewood mn. I received 60$ payment walked across parking lot to ********* requested 40$ accepted the 3.50$ fee and yr guys's statement ses I withdrew 45$ of my money. But ************ don't give out 5$ bills sooooo....??? How does that happen this service sounds unprofessional perhaps needs to be closed down. I have heard from several people about this happening continually.

  

  Business Response

  Date: 07/21/2025

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  In reviewing the transaction (withdrawal) of $40.00, the accepted fee of $3.50 for the *** plus the $1.50 fee to use the card at the *** equals the $45.00.
  As we discussed and you have the information there are ALL Points ***s that do not charge $3.50 fee. 
  
  You may refer to the brochure that was included with your card, for the fee schedule agreement by the company who provided your card. 
  
  If further assistance is needed. Please email ****************************************** and enter your reference number ******** in the subject line and your contact information, along with your request in the body of the email. An agent will contact you as soon as possible. 

  Thank you for your time and patience. We value your business.   

  Best regards, 
  Comdata

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being told my claim, which I filed in 4/08/2025 and have been waiting on the results from the investigation of the theft that occurred on my card. Someone was able to put in false codes and steal money in a state I had left days prior as a driver. At fuel stations Ive never been to. For amounts that COMPLETELY EXCEED the capacity of the types of vehicles I drive. Ive been updated up until now 6/8/25 that everything was pending investigation. Then today Im informed I put in a request to dismiss the claim. On 05/04/25 That NEVER happened. And whats crazy is I also got an email on 05/24/25 stating the investigation was pending. As well as on 5/1, 6/2, 7/4 Its its $2722 . I never authorized anyone to dismiss any claim. And the date thats being said that I sent a request to dismiss. Was a month after I made the claim. Ive been checking in and getting told that investigation is pending this entire time until today. Suddenly. So in order to get reopened my case Im like do I need to contact my legal council or what?! Because Im sure this is absolutely ILLEGAL.

  

  Business Response

  Date: 07/17/2025

  ********,
  
  We hate to hear about your experience with our dispute process. After reviewing the cases related to your dispute and communication with the agents involved, it was determined that an agent error was made, which resulted in the cancellation of the dispute. After determining this error, we have escalated the dispute for review and completion. Your dispute case was closed on 7/15 with approval to credit the amount of $2722.05. Please allow 1-2 invoice cycle weeks for the credit to appear. If you do not receive the credit in this time period, please contact the agent via the email communication sent on 7/16/25. 
  
  Thank you for your time and patience while we worked to resolve your concerns.
  
  Executive Response
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fraudulently charged for $918.00 on a fuel card and still have not received a check in the mail as instructed I would! This charge occurred back in February and here we are in July and still havent received it after being told that it would be refunded and sent by check,. My account number is R 12F ***************

  

  Business Response

  Date: 07/08/2025

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. The issue has been resolved. 
  
  During our investigation, we discovered the approval for the token number ending in 9V9 in the amount of $919.00. 
  *I requested a refund by check, and it was approved. 
  *Checks go out on Wednesdays. It may go out tomorrow or the following week. 
  

  You have my direct email in the event you will need further assistance. Your reference number is ********. Please include the reference number in your email. 
  
  Thank you for your time and patience. We value your continued business. 
  
  Best regards, 
  Comdata

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past couple of years I have been back and forth with this company because I was given this card through a job I was working at and over $2,000 was taken from me starting with 99 cents and going up to a few dollars until my account was wiped out. I brought it up and nothing was EVER done. I suspect fraud from within the company. The charges were from ****** soft, whatever that is. I was refunded around $34 but after that nothing.

  

  Business Response

  Date: 05/21/2025

  Greetings, 

  Thank you for allowing us the opportunity to address and provide a resolution to your complaint. 
  
  Upon review of your card/contract, the following has been discovered/determined. 
  There were a total of 30 claims between 11/2021 - 12/2021. 

  Three disputes were approved and the funds credited to your card. 
  11/22/21: $35.43. 
  01/04/22: $85.41.
  01/04/22: $10.16.
  Total: $131.00.

  The remaining disputes were denied and a denial email was sent to you. It could have gone to your spam but normally it would go to your priority email. 
  Since the disputes were reviewed at that time and a decision to deny the claims were made, we are unable to re-review the claims. 

  They are also out of the timeframe. 
  

  If you need further assistance, please email ****************************************** and enter your reference number ******** in the subject line, detail your request, and include your contact information. A member of the Support team will contact you as soon as possible. 

  Thank you for your time and patience.
  
  Best regards, 
  Comdata

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a card that was issued to me thru my mom's transportation reimbursement which expired in April. A purchased was made with this card for makeup I never received, therefore the company reimbursement for the amount of $42.37. I had a balance of $3.00 in this card before the reimbursement. This company kept telling different lies each time about this reimbursement. Then they came out with this store of the card being used at a *******. I contact both stores twice and they had no records of the transaction for the dates they said happen. I finally got a response in writing after calling at least 20 times. I never got a response and I sent the letter twice and telling them I had not gotten a response. But, they would pretend to be transferring call to the ************ but would just hang up. So, I am hoping you can help me get my money back.

  

  Business Response

  Date: 05/14/2025

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  I ran the transaction history for your card and confirmed you received the credit back to your card from ***** ****** on 11/9/24 for $42.37. 
  The transaction at ******* was performed online at ***********. This is why the store doesn't have a record of the transaction. 
  As we discussed, please contact an agent for *********** and discuss the issue with them since we didn't ship the goods or receive the payment. *********** did. 
  
  I have attached your card history report in a separate email. 
  

  If you need further assistance with this matter, please send an email to ****************************************** and enter your reference number ******** in the subject line, your request in the body of the email, and include your contact information. An agent will contact you as soon as possible. 
  
  Thank you for your time and patience. We value your business. 
  
  Best regards, 
  Comdata

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HI This is ****** *****. we bought gas station from ******** on Feb-12-2025. its truck stopwe keep trying to set up system from comdata we have more then 6 Ticket Recent Ticket # ******. They Never Contact back Specially Tier 1 Custemer Reprentive Trying To Hang up Phone ASAP BBB Please Help US To solve This Problem ASAP

  

  Business Response

  Date: 04/29/2025

  Greetings, 

  Thank you for allowing us the opportunity to address your issue with the ability to receive our cards and apologize for the inconvenience this matter has caused you. 
  
  You were provided with the help center's email in a separate email sent to you from ********************************************************************. 
  
  We received the advisement the technical support team has been working with you/site for a few weeks, daily. 
  
  Most of the equipment such as ******* is not owned by our company, and the site needed to reach out to the client for the connection. 
  
  While the technical team reviewed the site, they discovered the system is obsolete and the Speedway is set up differently than a stand-alone independent site. 
  
  The sales team is working with you to install the new point of sale. 
  
  Unfortunately, there aren't any credits that we can provide from when you purchased the Speedway site. 
  

  If you need further assistance with this matter, please send an email to ****************************************** and enter your reference number ******** in the subject line. Include your request along with your account information in the body of the email. A support agent will contact you as soon as possible. 

  Thank you for your time and patience We value your business.   

  Best regards,
  Corpay

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23247020
  
  I am rejecting this response because:
  
  Its not economically acceptable resolution I received from comdata. They wasted 80 days of our diesel sales. They should tell us on beginning of jobsite. They cant fix this issue after i file complaint with bbb they giving us excuses. They cant fix username and password on system. Even they dont visit our job site they supposed to come on job site on this Thursday.but they dont want to do that.and trying to sale new system 

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/09/2025

  Greetings,

  We hate to hear the process of setting up service at the new location has not been an easy one. However, our records indicate you are working with a member of **************** in order to set up a new agreement and system at your site location.

  During our follow-up call on 5/9/25, you indicated no further issues or concerns at this time, now that the process has been initiated.

  We thank you for your time and patience while our teams work to set your business up with our systems.

  Best regards,
  Corpay

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** with *************** account R-12F ****************************** Ive had two different fraudulent transactions that occurred back in February and still havent received a refund I need an update status on my refund

  

  Business Response

  Date: 04/30/2025

  ********,
  
  We hate to hear about your experience with the dispute process. 
  
  We have contacted our research department for an update and they advised the refund check is in process. Unfortunately, the process that had to be followed for some or all of the transactions included requesting the merchant issue a refund, which has further delayed the process. 
  
  If you do not receive further communication with expectations within 5 business days, please contact the agent assigned your case. An email containing their contact information was provided on 4/30/25.
  
  We apologize for the inconvenience and hope by addressing your concerns and providing a temporary point of contact, we have regained your trust in our company.
  
  Thank you for your patience while we researched your complaint.