Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud

  

  Business Response

  Date: 09/23/2025

  Greetings, 

  Thank you for your patience as we worked to resolve this matter.
  
  Im pleased to confirm that the credits of $364.00 and $14.49 were successfully applied to your contract on 9/22/25.
  
  If you need any additional assistance, please dont hesitate to reach out to our **************** team at ********************************************************************. To help us assist you more efficiently, kindly include the details of your request in the body of your email and reference #********.
  
  We truly appreciate your business and the opportunity to assist you.
  
  Warm regards,

  The Executive Response Team

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a card that was fraudulently used and sent all info to comda and had not heard anything on this and then got a collection notice even thought they have not contacted us with any questions

  

  Business Response

  Date: 09/11/2025

  Dear ******,

  Thank you for allowing us the opportunity to assist in resolving the recent charge of $853.91 on your account. We sincerely appreciate your patience while we looked into this matter.

  After a thorough review, we found that the transaction in question was manually entered by the merchant. As such, the responsibility for issuing the credit rests with the merchant. Weve already contacted them to initiate the credit process on your behalf. Please allow up to 14 business days for the refund to be applied to your account.

  If you need assistance locating the credit once it has been processed, feel free to email us at ************************************************* include your account number and ********************** name in the subject line, and outline your request in the body of the message. A dedicated support agent will reach out within 72 business hours. Your reference number for this matter is ********.

  For immediate assistance, you may also call the customer service number located on the back of your card. 

  We truly value your business and appreciate your patience during our investigation. 

  Warm regards,
  The Executive Response Team

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2025, I was notified by Comdata that one of my ******'s fuel cards had been blocked due to suspected fraudulent transactions. I confirmed that the charges were indeed unauthorized and also identified two additional fraudulent charges on that card:July 26, 2025 $686.40 July 28, 2025 $249.96 I issued the ****** a replacement fuel card on August 4, 2025.On August 7, 2025, I discovered fraudulent charges on another ******s card dated August 6, 2025, in the amounts of:$844.51 $639.38 I immediately contacted Comdata and was instructed to submit a dispute email to the ***************** I requested to speak directly with someone in that department but was informed that communication is only handled via email. I submitted the required dispute form but have not received any response.I issued a new fuel card to the second ****** on August 7, 2025.On August 9, 2025, the first ******, now using a newly issued card, incurred further unauthorized charges:August 9, 2025 $852.50 and $42.58 August 10, 2025 $759.00 and $153.41 I again contacted Comdata Customer Support and was told that the only way to escalate this matter is by submitting another dispute form to the ***************** Despite following the process as instructed, we have yet to receive any communication or resolution from your ******* a result of these unresolved fraudulent charges, our account has now accrued $987.61 in late fees and interest charges.This situation is not only financially damaging but also extremely disruptive to our operations. I am requesting immediate assistance in resolving the fraudulent charges and a review of the associated late fees and penalties.

  

  Business Response

  Date: 09/08/2025

  Dear ******,
  

  Thank you for giving us the opportunity to assist you. We understand how concerning fraudulent activity can be, and we appreciate your patience as we work to resolve this matter.
  

  After reviewing your case, we can confirm that your dispute is still under active investigation. Multiple disputes were submitted, and were pleased to inform you that some have already been approved. You will receive email updates regarding the status and outcomes of each dispute at the email address we have on file.
  

  Please note that the full resolution process for disputes can take up to 90 days. We apologize for any confusion this may have caused and hope this message brings some clarity.
  

  If you have any further questions or need additional support, please dont hesitate to reach out.
  

  Warm regards,

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23810894
  
  I am rejecting this response because Comdata still has not credited us for the late fees and interest charged on our account due to these charges. Below is the auto reply email from the fraud ***** Clearly shows 30 days to resolve, customer service at ******************** shut down our account, our drivers unable to use cards when we have a 10k limit. This was uncalled for Comdata knew we had a fraud dispute. Please provide me with the information I need to completely close our Comdata account. 

   

  Proprietary Accounts - Please include your account code and last four digits of the card number. 
  - Fuel related disputes may require driver logs and can take up to 30 days to resolve.  If your case is approved, a credit will be posted to the company account.  If denied, a resolution notification will be sent.
  - ATM related disputes will have a resolution within 10 business days.  Driver logs may be required to assist in processing. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/17/2025

  Dear ******,
  
  Thank you for giving us the opportunity to assist you. We understand how concerning fraudulent activity can be, and we appreciate your patience as we work to resolve this matter.
  
  After reviewing your case, we can confirm that your dispute is still under active investigation. Multiple disputes were submitted, and were pleased to inform you that some have already been approved. You will receive email updates regarding the status and outcomes of each dispute at the email address we have on file.
  
  Please note that the full resolution process for disputes can take up to 90 days. We apologize for any confusion this may have caused and hope this message brings some clarity.
  
  If you have any further questions or need additional support, please dont hesitate to reach out.
  
  Warm regards,

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23810894
  
  I am rejecting this response because we are still showing late fees and interest charged on our account.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/19/2025

  Dear ****** *****,
  

  Thank you for giving us the opportunity to address your concerns regarding the late fees on your account. We truly value your continued partnership and appreciate your patience throughout this process.
  

  Were pleased to let you know that credits have been submitted to remove the assessed late fees. Please allow 12 billing cycles for the adjustments to appear on your account.
  

  If you have any further questions or need additional support, please dont hesitate to reach out.
  

  Warm regards,

  Executive Response Team 

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a cardholder of Comdata. Another cardholder chose to use "Peer To Peer" transfer services to make a $492.00 payment to me. This service that is available to cardholders is noted as Instant. When a peer made the transfer to me it came out of his account instantly but has not been deposited into my account. Both the payor and payee, myself, have spent hours calling Comdata without getting any answer as to what happened to the money. It has been over 24 hours and I have not been given any answer.

  

  Business Response

  Date: 08/26/2025

  Dear Mr. ********** style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13.3333px;">
  Thank you for the opportunity for us to review the issue regarding the funds not transferring to your card and providing you with a resolution. 
  
  During our investigation, we discovered the funds for $492.00 were sent to the wrong person. To resolve this matter, we removed the funds from the wrong card and applied them to your card on 8/25/25, which you have confirmed receipt of said funds. 
  
  You may also send an email to our dedicated Support team at ******************************************* Please include your account number and ********************** name in the subject line and outline the details of your request in the body of the email. A Support agent will contact you as soon as possible. Your reference number is 18816653.  
  
  We appreciate your patience and value your business. 
  
  Best regards, 
  The Executive Response Team

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Comdata regarding Fraud Dispute Case #********, which involves multiple unauthorized withdrawals totaling $58,117.00 from my Comdata Savings Plus account.On May 28, 20**, I reported these fraudulent withdrawals to Comdata Support and their Fraud Dispute Team. I also filed Identity Theft Report filed through [*****************] (Case #********) and a Police Report filed with the ********************************* (Case #**-020314).From the start, my interactions with Comdata Support have been frustrating and unproductive:Whenever I called their customer service, I was told I had to wait for the Fraud Dispute Teams investigation before any action could be ******** first, they told me the investigation would take 30 days, then they extended it to 60 days.On the 60th day, instead of providing a resolution or refund, Comdata closed my case without explanation or reimbursement.They do not respond to my follow-up emails, either to myself or to my assigned police investigator, who has also been trying to reach them.This lack of communication and resolution has caused severe harm to my small business operations, as $58,117.00 is a substantial amount for us. The funds were fraudulently withdrawn, properly reported, and fully documented, yet Comdata refuses to address the matter.After reading other complaints and reviews on BBB, I believe there is still hope that Comdata will finally respond through this channel and issue the refund we are owed. I am requesting that Comdata immediately refund the $58,117.00 and confirm that our account security has been addressed to prevent further fraud.Desired Resolution:Immediate reimbursement of the full $58,117.00 in fraudulent withdrawals.Supporting Evidence:Fraud Dispute Case #******** (filed May 28, 20**)Identity Theft Report Case #******** (filed June 7, 20**)Police Report Case #**-020314 (filed June 10, 20**)

  

  Business Response

  Date: 08/29/2025

  Dear Mr. ************** pleased to inform you that the issue regarding the recent fraudulent activity has been resolved. The transactions have been confirmed as fraudulent and approved for a full refund.

  A refund check for the total amount of the disputes will be shipped overnight today, August 29, 2025, to your home address.

  As discussed, we will track the package and follow up to confirm that youve received it.

  Should you need any further assistance, please email ****************************************** with your account number and ********************** name in the subject line. Be sure to include your request and reference number ******** in the body of the message. A specialist will reach out to you as soon as possible.

  Thank you for your time and patience throughout this process. We value our partnership and are glad to have brought resolution to this matter. 

  Warm regards,
  The Executive Response Team

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

   

  
  Dear Comdata Executive Response team,

  Thank you for confirming that the issue regarding the fraudulent withdrawals has been resolved and for issuing a full refund. I sincerely appreciate your efforts in ensuring the refund check was processed and shipped promptly.
  While I am grateful for the resolution, I do want to note that the dispute process was extremely difficult on my end. Unfortunately, the Comdata Fraud Dispute Team closed my case without my knowledge, and I did not receive meaningful status updates despite repeated requests. I believe this lack of communication added unnecessary stress and uncertainty, especially given the size of the fraudulent withdrawals and the impact on my business operations.
  I truly hope that Comdata will take this experience into account and improve its customer service processes so that future customers are provided with timely updates, transparency, and assurance throughout the dispute process. I am also thankful that the Better Business Bureau was available as another avenue to file a complaint, which ultimately helped move this matter forward.
  Once again, I appreciate your assistance in bringing this case to a close and look forward to confirming receipt of the refund check.
  Warm regards,
  ******* **

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Comdata fraudulently took it upon themselves to begin drafting my bank account for $73 per month without consent because my business stop using their gas cards. After catching them and disputing it with my bank I was called by a representative from their company and threatened that even though these payments were not authorized by me they were legal because I signed a contract with them over a year or more ago. Mine you this contract never stated I authorized I debit of $73. Out of nowhere Comdata took it upon themselves to begin charging my bank account out of nowhere after we stopped using their gas cards to months. After requesting for Comdata to discontinue all business/ contractual relations with my company I was then threatened again that the fraudulent charges would be filed with collections. These actions are unpardonable, and I hope someone with some authority will look into the operations of this company.

  

  Business Response

  Date: 08/14/2025

  Dear *****,
  

  Thank you for giving us the opportunity to address your concerns regarding the recent withdrawal of funds from your account.
  

  After a thorough review of your account and the details provided in your complaint, we would like to offer some clarification. The account type you enrolled in is structured to allow a linked debit card to be used for satisfying any accrued balances. This process is outlined in the Terms and Conditions agreed to during account setup. For your convenience, a copy has been sent to the email address we have on file.
  

  The $73 charge you referenced is the card fee associated with maintaining the account.
  

  While there has been no recent usage of the account, we did not receive a formal request to close it. Please note that account closure requires either a written request or a verbal confirmation made directly with one of our representatives. Although accounts are typically closed automatically after 30 days of inactivity as a precautionary measure, the last transaction on your account occurred on July 28, 2025, which reset that timeframe.
  

  Our records indicate that you contacted us on August 5, 2025, to express your concerns. During that call, there was no formal request to close the account, and you mentioned that you planned to dispute the transaction through your bank.
  

  We attempted to contact you both by phone to provide this update verbally, but you were unavailable. 
  
  We understand how frustrating unexpected charges can be and truly regret any inconvenience this situation may have caused. We hope this explanation brings some clarity, and we remain available should you have any additional questions or wish to discuss the matter further.
  

  Warm regards,

  Executive Response Team

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently a transaction occurred on June 3, 2025 through Amazon marketplace. It took a month for Comdata to take funds out which resulted in a negative balance middle of July. So 6 weeks after fraudulent charge, it finally shows up. I spoke with customer service who took some time and said the ***** was from the first of July through Amazon marketplace. I checked my records which showed no charge. I have been unable to access Comdata website to check charges there due to website issues. I was issued a new card and told it would be reported as lost/ stolen. Few days later, I received an email from Comdata which stated I would be given a provisional credit while under investigation. Also, ****** marketplace sent me an email stating the funds were returned to Comdata, and I would need to pay another way or contact support. I have sent all this information to Comdata and have not had any response or credit. The last contact from them was July 13th. I need this settled now. ****** never sends product out unless paid for. Because of their horrible website, I cannot look to see if I could have been doubled charged by Comdata for the same fraudulent charge of *****. Something needs to be done about this theft!

  Customer Answer

  Date: 07/28/2025

  They are claiming the refund for a different order is what put me in the negative. I am being gaslighted and told two different amounts and that ****** refunded it. Still will not give me access to my account to see the actual charges. ****** said they withdrew the payment, and Comdata is claiming that the refund I received for something else is the charge. It's like trying to get a wall to listen. I'm not receiving any help. They are "recording" the conversation. I have PTSD and anxiety from previous relationship that treated me the same way this company is. It's only ***** but it was money I needed to get my meds. I am seriously considering a lawyer at this point

  

  Business Response

  Date: 07/28/2025

  ******,
  
  Thank you for bringing this matter to our attention. Were truly sorry to hear about the inconvenience you experienced, and we appreciate the opportunity to make things right.
  
  Regarding the $12.64 charge from ******, weve completed our review and found that the transaction was not settled on 6/3/25 as initially expected. Instead, ****** settled the transaction on 6/11/25, which resulted in your card balance going negative.
  
  Following your fraud dispute submitted on 7/12/25, were pleased to inform you that the dispute was approved. Comdata has applied the $12.64 back to your contract. Please allow 24 to 48 hours. 

  You were provided with a separate email that contains my direct email address for further assistance with this matter. Your reference number is 18724661.
  
  Thank you for your time and patience. We value your business. 

  Best regards, 
  The Executive Response Team

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave plasma to Octapharma last week and blacked out during the procedure. I went to the ** without insurance. I have been too sick to work for 5 days since. My payout was $75 for the plasma. I received a card from Comdata. The website/application has been down 4 days so far. I called the 888 phone number and was advised to go to the recommended atm at the recommended location, subtract the $1.50 and withdraw the money. I drove into town and I did as directed and my card declined. I went to my bank and it also declined. I would like to point out that atms only pay out in $20 increments. So I would be out the remaining money if I could get the card to work. I again called the 888 number and was directed to do the same thing again as there was no issue with my card. I requested for the money to be direct deposited, send a check, anything but was told this was not a option. I repeatedly asked to speak to someone else, anyone, and was told there was no one else that could help. I have no other avenues to retrieve the $75 payment. My ** bill will be WAY more than the amount owed. I feel completely helpless to resolve this issue. While I have simply requested the $75 dollars, I honestly feel that they should be paying my ** and missed work expenses also.

  

  Business Response

  Date: 07/24/2025

  Dear *******,
  
  Thank you for giving us the opportunity to address your concerns regarding your pay card.
  
  Following our investigation, we confirmed that your card is currently active and has a balance of $74.50. However, please note that we are unable to transfer the funds via ACH to your bank account or issue a check.
  
  You mentioned that the card is not working. To assist you further, Ive provided the contact information for the Fintwist team, who can help determine if theres an issue and arrange for a replacement card if needed.
  
  Please contact Fintwist by calling ************. Youll be prompted to enter your card number. Alternatively, you may email ******************** including your contact information and reference number MH18701384 in the body of the email. A Fintwist agent will follow up with you as soon as possible.

  We appreciate your time and patience. 

  Best regards, 

  Corpay

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Comdata for my trucking business (*******************) when it was in operation. In February 2025 two fuel charges were fraudulently made in ***** ******* totaling $832.61. I had logs showing my sole truck and sole driver (myself) to be in ******************** on a different trip. I was able to dispute the transactions and have them investigated. They were found to be fraud. I received a statement on June 1, 2025 (after dozens of phone calls and emails about this matter) showing they had credited the account. I informed ******************** that the business had since been sold and requested a refund check be sent to my home address. I have called in dozens of more times only to be given email addresses that return my mail as undeliverable and no supervisor has called even after my multiple requests to speak with someone that is authorized to send a refund check. I have since received a bill for $8 for "miscellaneous charges."

  Customer Answer

  Date: 07/16/2025

  This is the original email form I sent in to Comdata disputing the charges. The original email I received from them I do not have access to. I have also attached the invoice showing the "credit" which has the "-" at the end of it. 

  I can go back and get phone records showing the number of times I have called in if needed but that is a little more time consuming on my end and I cannot get it back in time before the complaint is closed. 

  

  Business Response

  Date: 07/25/2025

  ****,
   
  Were very sorry to hear about your recent experience concerning the dispute and account closure process. Your concerns have been carefully reviewed, and we appreciate the opportunity to address them directly.
   
  After a thorough review of your account history, we have initiated a refund in the approved credit amount of $832.61. Please allow 12 weeks for this refund to be processed and issued.
   
  In addition, a credit request for any unexpected fee charges associated with your account is currently being submitted on your behalf. This process may take additional time to complete, and we will notify you of any updates as they become available.
   
  If you do not receive the refund check within 14 business days, please reach out directly to the agent assigned to your complaint. Their contact details were provided to you in a separate email.
   
  We sincerely apologize for any inconvenience this matter may have caused. Your satisfaction is important to us, and we remain committed to resolving this issue as smoothly as possible.
   
  Executive Response
  

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your response. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July ******* I donated plasma at octopharma Maplewood mn. I received 60$ payment walked across parking lot to ********* requested 40$ accepted the 3.50$ fee and yr guys's statement ses I withdrew 45$ of my money. But ************ don't give out 5$ bills sooooo....??? How does that happen this service sounds unprofessional perhaps needs to be closed down. I have heard from several people about this happening continually.

  

  Business Response

  Date: 07/21/2025

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  In reviewing the transaction (withdrawal) of $40.00, the accepted fee of $3.50 for the *** plus the $1.50 fee to use the card at the *** equals the $45.00.
  As we discussed and you have the information there are ALL Points ***s that do not charge $3.50 fee. 
  
  You may refer to the brochure that was included with your card, for the fee schedule agreement by the company who provided your card. 
  
  If further assistance is needed. Please email ****************************************** and enter your reference number ******** in the subject line and your contact information, along with your request in the body of the email. An agent will contact you as soon as possible. 

  Thank you for your time and patience. We value your business.   

  Best regards, 
  Comdata