Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Comdata for my trucking business (*******************) when it was in operation. In February 2025 two fuel charges were fraudulently made in ***** ******* totaling $832.61. I had logs showing my sole truck and sole driver (myself) to be in ******************** on a different trip. I was able to dispute the transactions and have them investigated. They were found to be fraud. I received a statement on June 1, 2025 (after dozens of phone calls and emails about this matter) showing they had credited the account. I informed ******************** that the business had since been sold and requested a refund check be sent to my home address. I have called in dozens of more times only to be given email addresses that return my mail as undeliverable and no supervisor has called even after my multiple requests to speak with someone that is authorized to send a refund check. I have since received a bill for $8 for "miscellaneous charges."

  Customer Answer

  Date: 07/16/2025

  This is the original email form I sent in to Comdata disputing the charges. The original email I received from them I do not have access to. I have also attached the invoice showing the "credit" which has the "-" at the end of it. 

  I can go back and get phone records showing the number of times I have called in if needed but that is a little more time consuming on my end and I cannot get it back in time before the complaint is closed. 

  

  Business Response

  Date: 07/25/2025

  ****,
   
  Were very sorry to hear about your recent experience concerning the dispute and account closure process. Your concerns have been carefully reviewed, and we appreciate the opportunity to address them directly.
   
  After a thorough review of your account history, we have initiated a refund in the approved credit amount of $832.61. Please allow 12 weeks for this refund to be processed and issued.
   
  In addition, a credit request for any unexpected fee charges associated with your account is currently being submitted on your behalf. This process may take additional time to complete, and we will notify you of any updates as they become available.
   
  If you do not receive the refund check within 14 business days, please reach out directly to the agent assigned to your complaint. Their contact details were provided to you in a separate email.
   
  We sincerely apologize for any inconvenience this matter may have caused. Your satisfaction is important to us, and we remain committed to resolving this issue as smoothly as possible.
   
  Executive Response
  

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your response. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July ******* I donated plasma at octopharma Maplewood mn. I received 60$ payment walked across parking lot to ********* requested 40$ accepted the 3.50$ fee and yr guys's statement ses I withdrew 45$ of my money. But ************ don't give out 5$ bills sooooo....??? How does that happen this service sounds unprofessional perhaps needs to be closed down. I have heard from several people about this happening continually.

  

  Business Response

  Date: 07/21/2025

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  In reviewing the transaction (withdrawal) of $40.00, the accepted fee of $3.50 for the *** plus the $1.50 fee to use the card at the *** equals the $45.00.
  As we discussed and you have the information there are ALL Points ***s that do not charge $3.50 fee. 
  
  You may refer to the brochure that was included with your card, for the fee schedule agreement by the company who provided your card. 
  
  If further assistance is needed. Please email ****************************************** and enter your reference number ******** in the subject line and your contact information, along with your request in the body of the email. An agent will contact you as soon as possible. 

  Thank you for your time and patience. We value your business.   

  Best regards, 
  Comdata

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being told my claim, which I filed in 4/08/2025 and have been waiting on the results from the investigation of the theft that occurred on my card. Someone was able to put in false codes and steal money in a state I had left days prior as a driver. At fuel stations Ive never been to. For amounts that COMPLETELY EXCEED the capacity of the types of vehicles I drive. Ive been updated up until now 6/8/25 that everything was pending investigation. Then today Im informed I put in a request to dismiss the claim. On 05/04/25 That NEVER happened. And whats crazy is I also got an email on 05/24/25 stating the investigation was pending. As well as on 5/1, 6/2, 7/4 Its its $2722 . I never authorized anyone to dismiss any claim. And the date thats being said that I sent a request to dismiss. Was a month after I made the claim. Ive been checking in and getting told that investigation is pending this entire time until today. Suddenly. So in order to get reopened my case Im like do I need to contact my legal council or what?! Because Im sure this is absolutely ILLEGAL.

  

  Business Response

  Date: 07/17/2025

  ********,
  
  We hate to hear about your experience with our dispute process. After reviewing the cases related to your dispute and communication with the agents involved, it was determined that an agent error was made, which resulted in the cancellation of the dispute. After determining this error, we have escalated the dispute for review and completion. Your dispute case was closed on 7/15 with approval to credit the amount of $2722.05. Please allow 1-2 invoice cycle weeks for the credit to appear. If you do not receive the credit in this time period, please contact the agent via the email communication sent on 7/16/25. 
  
  Thank you for your time and patience while we worked to resolve your concerns.
  
  Executive Response
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fraudulently charged for $918.00 on a fuel card and still have not received a check in the mail as instructed I would! This charge occurred back in February and here we are in July and still havent received it after being told that it would be refunded and sent by check,. My account number is R 12F ***************

  

  Business Response

  Date: 07/08/2025

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. The issue has been resolved. 
  
  During our investigation, we discovered the approval for the token number ending in 9V9 in the amount of $919.00. 
  *I requested a refund by check, and it was approved. 
  *Checks go out on Wednesdays. It may go out tomorrow or the following week. 
  

  You have my direct email in the event you will need further assistance. Your reference number is ********. Please include the reference number in your email. 
  
  Thank you for your time and patience. We value your continued business. 
  
  Best regards, 
  Comdata

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-25-2025 i,donated plasma at Octoplasma on ************** in ******I was to receive $65 dollars.The payment normally posts within minutes of me donating plasma.But, its been almost 12 hpurs now and my $65 dollars still has not posted to my card.They payment has NOT been put on my ******* Comdata card number is *******************.Exp.03/28. CVc 225.

  

  Business Response

  Date: 06/30/2025

  ******* *****: 
  
  We would like to thank you for the opportunity to address your concerns regarding the delay in your funds being deposited to your card. 

  Upon research of your complaint, we were able to confirm that the deposit did load to the card as of 6/26/2025 and you've confirmed access. 

  We apologize for the delay and complication, but glad we are able to assist you in reaching the anticipated resolution. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you,  

  Executive Response Team

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past couple of years I have been back and forth with this company because I was given this card through a job I was working at and over $2,000 was taken from me starting with 99 cents and going up to a few dollars until my account was wiped out. I brought it up and nothing was EVER done. I suspect fraud from within the company. The charges were from ****** soft, whatever that is. I was refunded around $34 but after that nothing.

  

  Business Response

  Date: 05/21/2025

  Greetings, 

  Thank you for allowing us the opportunity to address and provide a resolution to your complaint. 
  
  Upon review of your card/contract, the following has been discovered/determined. 
  There were a total of 30 claims between 11/2021 - 12/2021. 

  Three disputes were approved and the funds credited to your card. 
  11/22/21: $35.43. 
  01/04/22: $85.41.
  01/04/22: $10.16.
  Total: $131.00.

  The remaining disputes were denied and a denial email was sent to you. It could have gone to your spam but normally it would go to your priority email. 
  Since the disputes were reviewed at that time and a decision to deny the claims were made, we are unable to re-review the claims. 

  They are also out of the timeframe. 
  

  If you need further assistance, please email ****************************************** and enter your reference number ******** in the subject line, detail your request, and include your contact information. A member of the Support team will contact you as soon as possible. 

  Thank you for your time and patience.
  
  Best regards, 
  Comdata

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a card that was issued to me thru my mom's transportation reimbursement which expired in April. A purchased was made with this card for makeup I never received, therefore the company reimbursement for the amount of $42.37. I had a balance of $3.00 in this card before the reimbursement. This company kept telling different lies each time about this reimbursement. Then they came out with this store of the card being used at a *******. I contact both stores twice and they had no records of the transaction for the dates they said happen. I finally got a response in writing after calling at least 20 times. I never got a response and I sent the letter twice and telling them I had not gotten a response. But, they would pretend to be transferring call to the ************ but would just hang up. So, I am hoping you can help me get my money back.

  

  Business Response

  Date: 05/14/2025

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  I ran the transaction history for your card and confirmed you received the credit back to your card from ***** ****** on 11/9/24 for $42.37. 
  The transaction at ******* was performed online at ***********. This is why the store doesn't have a record of the transaction. 
  As we discussed, please contact an agent for *********** and discuss the issue with them since we didn't ship the goods or receive the payment. *********** did. 
  
  I have attached your card history report in a separate email. 
  

  If you need further assistance with this matter, please send an email to ****************************************** and enter your reference number ******** in the subject line, your request in the body of the email, and include your contact information. An agent will contact you as soon as possible. 
  
  Thank you for your time and patience. We value your business. 
  
  Best regards, 
  Comdata

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/23/25 I attempted to order new phone service online through Metro by T-Mobile. Upon getting to the payment information section and entering my Comdata debit card information, I received a notice from Metro by T-mobile that they were unable to authorize my payment at this time and to please check that I entered my info correctly. I entered my payment info again and received the same message, unable to authorize payment. I checked my balance on my card only to see that comdata placed my money in a pending status for an authorization that never took place. Now Im told to wait 7 days to receive my money back from a transaction that never occurred. I need my money back into my account today. How can a company remove funds from an account if the transaction was never completed on said day of and the merchant would not accept the payment?

  

  Business Response

  Date: 05/01/2025

  Greetings!

  We would like to thank you for the opportunity to assist regarding your issue of a failed transaction at a mobile carrier. 

  Unfortunately, we are unable to provide specifics of why the transaction was declined due to not making successful contact. We offer multiple products / services in multiple divisions and would need the card number experiencing the issue to research further. 

  When your schedule permits and if your still in need of assistance, please don't hesitate to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HI This is ****** *****. we bought gas station from ******** on Feb-12-2025. its truck stopwe keep trying to set up system from comdata we have more then 6 Ticket Recent Ticket # ******. They Never Contact back Specially Tier 1 Custemer Reprentive Trying To Hang up Phone ASAP BBB Please Help US To solve This Problem ASAP

  

  Business Response

  Date: 04/29/2025

  Greetings, 

  Thank you for allowing us the opportunity to address your issue with the ability to receive our cards and apologize for the inconvenience this matter has caused you. 
  
  You were provided with the help center's email in a separate email sent to you from ********************************************************************. 
  
  We received the advisement the technical support team has been working with you/site for a few weeks, daily. 
  
  Most of the equipment such as ******* is not owned by our company, and the site needed to reach out to the client for the connection. 
  
  While the technical team reviewed the site, they discovered the system is obsolete and the Speedway is set up differently than a stand-alone independent site. 
  
  The sales team is working with you to install the new point of sale. 
  
  Unfortunately, there aren't any credits that we can provide from when you purchased the Speedway site. 
  

  If you need further assistance with this matter, please send an email to ****************************************** and enter your reference number ******** in the subject line. Include your request along with your account information in the body of the email. A support agent will contact you as soon as possible. 

  Thank you for your time and patience We value your business.   

  Best regards,
  Corpay

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23247020
  
  I am rejecting this response because:
  
  Its not economically acceptable resolution I received from comdata. They wasted 80 days of our diesel sales. They should tell us on beginning of jobsite. They cant fix this issue after i file complaint with bbb they giving us excuses. They cant fix username and password on system. Even they dont visit our job site they supposed to come on job site on this Thursday.but they dont want to do that.and trying to sale new system 

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/09/2025

  Greetings,

  We hate to hear the process of setting up service at the new location has not been an easy one. However, our records indicate you are working with a member of **************** in order to set up a new agreement and system at your site location.

  During our follow-up call on 5/9/25, you indicated no further issues or concerns at this time, now that the process has been initiated.

  We thank you for your time and patience while our teams work to set your business up with our systems.

  Best regards,
  Corpay

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** with *************** account R-12F ****************************** Ive had two different fraudulent transactions that occurred back in February and still havent received a refund I need an update status on my refund

  

  Business Response

  Date: 04/30/2025

  ********,
  
  We hate to hear about your experience with the dispute process. 
  
  We have contacted our research department for an update and they advised the refund check is in process. Unfortunately, the process that had to be followed for some or all of the transactions included requesting the merchant issue a refund, which has further delayed the process. 
  
  If you do not receive further communication with expectations within 5 business days, please contact the agent assigned your case. An email containing their contact information was provided on 4/30/25.
  
  We apologize for the inconvenience and hope by addressing your concerns and providing a temporary point of contact, we have regained your trust in our company.
  
  Thank you for your patience while we researched your complaint.