ComplaintsforComdata Corporation

• Initial Complaint

  03/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Chase bank had an issue with their system that cause a crash in the middle of the transaction causing a debit from my comdata card when attempting to do a cash advance. *********************** advised that the authorization should drop by next day and the funds would be back into the card. Following day ***** stated that if the funds posted then a dispute must be made with Comdata to get the funds back as they have no access and the money was in limbo. The bank manager said I would have to submit a dispute to get the funds back. I have sent request on this an no response from comdata.

  

  Business response

  03/28/2024

  Greetings!

  We received the customers complaint for assistance. We understand the frustrations of dealing with fraudulent activity and are working as diligently as we can to resolve the matter. Please be advised that it can take up to 90 days to determine the outcome of a dispute. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We used Codata fleet cards for almost 10 years. Recently due to trucking being slow and brokers/costumers not paying ** on time, we have been late to pay Comdata for 1-3 days, not months , days. They charged us almost $5000 in late fees. We paid Comdata millions of dollars in last 10 years, never been late. We feel that this is a extortion since they know that we have no choice than to pay them since we have trucks on the road and do not want them get stranded if they cancel our cards.

  

  Business response

  03/28/2024

  Greetings!

  We have received the customers complaint. However, we are limited on the assistance we can provide due to not making successful contact.

  If assistance is still needed, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was issued a provisional credit on March 8th but as of today the 11th of March I have yet to receive it I've emailed them n haven't heard anything from them yet My information was stolen and used on PayPal. This is the email I received.March 8, 2024 ************************* ***************************************************** ********************* Re: Your Claim involving Card Account ending in 5995 Date of disputed transaction: 2/27/2024 Amount of disputed transaction: $ ****** Dear Valued Cardholder: Comdata has received the claim you submitted on the above referenced Card Account, and we have posted a provisional credit for the above item(s): We will complete our investigation of your claim within 45 days of the date you made the claim or 90 days of the date you made the claim if the error is related to a point-of-sale transaction. We will notify you of the results of our investigation. At any time during our investigation, we may request additional information from you related to this investigation. Please provide any such requested information as quickly as possible. If you have any questions, please contact Comdatas Customer Support Team at ************. If indicated below, please refer to the attachment(s) for additional information that we are requesting at this time. Attachment(s) X No attachment. Kind Regards, Comdata, Inc./a Fleetcor company

  

  Business response

  03/25/2024

  Greetings!

  We have received the complaint and would like to thank you for the opportunity to assist. We've attempted to contact you via phone w/ no success, but were successful via email. In our email exchange you requested to communicate via email. This is fine, however, we have found it difficult to provide efficient assistance. When your schedule permits for assistance, please provide the full card number, the amount of the transaction, and the date of the transaction in question. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  02/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was issued a Comdata money card to receive my employment wages on. On January 4, 2024, at 7:07 pm and 7:08 pm, I received two text messages stating that there were two transactions authorized each for the amount of $280.00. I had been in my home in ******** for the last couple of hours and my card was still in my wallet. I called customer service on the back of my card immediately letting them know that there had been unauthorized transactions on my card ending with 3342. The representative told me that I could not file a claim until the transactions finished being processed and it could take 5 to 7 business days before I could file the claim. I checked a few days later and called back once I noticed that the transactions had cleared. I made the claim over the phone. The representative told me that their investigation would take 21 days and that Comdata would e-mail me the results of their investigations. I called them at least two more times before the 21 days were over and started to worry that I would not get my money back. On 1/19/24 I decided to make sure to report this to the police in hopes that they would be able to help with the investigation. I did receive a call from a detective, they were able to pull pictures of the cameras in the *** in Westwood *********** showing a man making the transactions on the *** but that is all they had. On 1/29/24, I received an e-mail from Comdata stating they did not have enough information and they declined to pay me my wages. I have attempted to continue to dispute the matter by mail and their website however I have not heard back from them. This is my hard-earned money that is due to me.

  

  Business response

  02/21/2024

  *********************:

  We would like to thank you for the opportunity to address your concerns regarding your previously submitted fraud dispute. 

  The following was completed in an attempt to find resolution for your issue:

  - Successful contact was made with you where you provided clarification of your issue. We requested any supporting documentation or footage to present for reconsideration of review. 

  - A courtesy credit will be issued. Please be on the lookout for the approval letter which will have all of your resolution details. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  0n February 1 ****, I was awakened by alerts of my paycheck on my phone @ $832.93 followed by another alert showing a balance of $529.93 followed by another alert of $229.93 followed by a final alert of $29.93. All alerts were within a time frame of two minutes from 12:13 to 12:15pm. I investigated went on their ******** website into my account to discover all transactions were done at a CVS in **************, **. at an ATM. I'm in Eastern ********** in my hotel room with my fintwist card in hand trying to figure out how is that possible. I contacted Fintwist/Comdata multiple times due to being hung up on, no answer, and speaking to an agent and being cut off again and again. Finally an agent took my complaint and mentioned I could get "Provisional Credit" which would be backed by the Consumer Financial ***************** that their or I'm insured by. Providing I file a Police Report which I've done according to her instructions. After completing said Police Report I called back to give the report # only to be disputed a lesser amount, and when i voted *************** with the proper amount of $800 and mentioned the Provisional Credit from an earlier agent I was disconnected again. So I called back after getting an agent 2hrs. Later and asking for a manager or supervisor this agent to took the complaint in full work police report# but tells me i have to wait ******************************************** When i already for complaint file # I'm now told i have to wait to business days for a call or email to give me such a #. This company needs to be sued a shut down immediately. Im in talks with an attorney right now.

  

  Business response

  02/16/2024

  *******************,
  
  We hate to hear you experienced issues with our dispute process. After reviewing your claim and contract notes, we have confirmed the following:
  
  - Credits were approved on 2/6/24 in the following amounts: $300, $300, $200. 
  - The approved credits totaling $800 have been applied to your card as of 2/9/24.
  
  We appreciate your patience while we researched your complaint.
  
  Best regards
  Executive Response
  

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have a prepaid Mastercard debit card through Comdata. There were 3 unauthorized transactions on January 11, ****. There was a total of ****** taken from an ATM in a different state that i dont ever go. My card was skimmed because I still have my card. They denied my dispute of those charges. I then filed a police report and also a complaint with Consumer Finance Protection. I then emailed them numerous times to appeal their decision and ask what more they needed. I gave them the ***************** case number. I also told them that I can send them a copy of my ****** Maps phone location timeline. I also told them the name and contact of the gas station ATM in my city that I last used my card on 12/27/23 because they did find a skimmer on their ATM and there were multiple complaints. There is no phone number to contact Comdata fraud department and they won't answer my emails. I don't know what more proof they want. Horrible company to deal with, aren't they insured? I wouldn't want back what isn't mine, not my personality.

  

  Business response

  02/12/2024

  *************************,
  
  We hate to hear about your recent experience with our dispute process. Our Fraud team advised that the following credits were issued on 02/05/2024:
  
  $300.00
  $180.00
  $20.00
  
  In addition to the credits, resolution letters were sent to the email address we have on file for you.
  
  Thank you for your patience while we researched your complaint. We hope you find our response satisfactory.
  
  Best regards
  
  Executive Response

  Customer response

  02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My account was skimmed the morning of January 12th **** at 8am. Someone made a duplicate of my card and withdrew all of my funds out of a ***** Fargo ATM in ****** **. I was laying in bed when my phone started getting notifications back to back that's when I noticed someone was taking all my funds in a matter of seconds. I immediately called my paycard to file a claim the customer service rep told me since the transactions were post dated for 1/20/**** I couldn't file a dispute until that date. She took my number to have her manager call me back and they never did. So here it is 12 days into the new year and I'm sitting here in disbelief because I got paid on 1/11/**** didn't get to pay any of my bills before I was scammed. I called back I believe on 1/18/**** just to see if I could file a dispute and the representative said that the transactions had posted and was able to file my dispute. While waiting for the investigation to be finished I called last weekend to check on my claim and the representative stated to me that my refund had already been granted I just had to wait on the funds to be refunded back to my account. On 2/2/**** I received an email stating that my dispute had been denied. It's coming up on a month I've been without my money and I'm steady getting deeper in debut. I just want my hard earned money back and I will never due business with them again. This is ridiculous! You bank with an institution and this is how they handle there fraud claims. The amount of time it takes to investigate a claim is insane 7 to 21 days and most of the time it's 21 days. I hope I can get this resolved fast so I can catch up on my bills. Thanks in advance!

  

  Business response

  02/16/2024

  *********************,
  
  We hate to hear about your experience with our dispute process.
  
  Our Fraud team has advised that after further information was received regarding ATM locations, they have reversed the denial decision and have approved a full credit for your dispute. 
  
  Please allow 48 business hours starting from Monday 02/19/24 for the credit to be reflected toward your card balance.
  
  Thank you for your patience while we worked to resolve this matter for you. 
  
  Best regards
  Executive Response
  
  

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On January 2nd 2024 I called Comdata and spoke to a representative and informed her my debt mastercard last 4 of card ending in ************************************************************************************************************************ 5 to 7 business days, I told her I wanted the replacement card mailed to my home address because I didn't work for the company that I received it from for over a year so she took my new address, a couple of hours had transpired and I called back because I thought Id given the wrong street address so I verified the address as correct and was told I'd have it in 5 to 7 business days. So on 01/03/2024 I went to ****** to get fuel and my debt card was declined I didn't think much of it, I used a different method of payment and went on about my day. Then on January 14th I received a text alert saying that ****** had been authorized on my comdata card ending in 4653 a number that I wasn't familiar with which prompted me to call Comdata back. I was told that that card had been sent to my old employer instead of me and that someone must of gotten ahold of it activated it and used it. (creating a hardship on me as I am retired) Then Comdata reported the card ending in *************************************************************************************************** to wait 7 days and that the issue would be resolved and sent out a new card, this time they sent it to my home address as I had requested from the beginning but with a zero balance, I was told I would need to email the fraud division to dispute so I did and have not heard anything back from them, nothing but an automated response telling me they'd received my email and I would have a response shortly, no call no email nothing. I don't feel like I did anything wrong and I feel like if they'd sent my original requested card to the address I was told it was being sent to this would not of happened. Thank you in advance for looking into this very important matter *****

  Customer response

  02/18/2024

  The amount I am seeking for my refund is: ******

  

  Business response

  02/22/2024

  *****,
  
  We hate to hear about your recent experience with our dispute process.
  
  After speaking with our Prepaid and Fraud teams, they advised the following:
  
   - No dispute received as of 02/22/2024.
   - Card delivered to (former) Employer address and was activated.
   - Disputes will need to be filed with customer service. You may reach a member of our customer service team by dialing ************.
   - Once you have filed the dispute, please email our Executive agent who provided a follow up email on 02/22/2024. He will request an escalation to investigate your dispute. 
  
  Thank you for your patience while we work to resolve this issue for you. 
  
  Executive Response 

  Customer response

  03/01/2024

   
  Complaint: 21240217
  
  I am rejecting this response because: I feel like the matter is not solved. I'd requested Comdata to send my card to my home address and they were informed that that I no longer worked for *************** so by Comdata failing to respect my wishes somebody got ahold of my card and stole my money.  

  
  
  Sincerely,
  
  *************************

  

  Business response

  03/14/2024

  Greetings!

  We hate to hear about your recent experience with our dispute process.
  
  After speaking with our Prepaid and Fraud teams, they advised the following:
  
   - No dispute received as of 02/22/2024.
   - Card delivered to (former) Employer address and was activated.
   - Disputes will need to be filed with customer service. You may reach a member of our customer service team by dialing ************.
   - Once you have filed the dispute, please email our Executive agent who provided a follow up email on 02/22/2024. He will request an escalation to investigate your dispute. 
  
  Thank you for your patience while we work to resolve this issue for you. 
  
  Executive Response 

• Initial Complaint

  01/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On December 21 there was 3 unauthorized transactions at a 711 . I did not notice it was taken until the 22 when I needed to get my money for rent, close to **** was taken. I immediately filed a dispute on the 22 prior to that I was made to wait 7 days before being able to dispute as customer service said they need to let my transaction post. When talking to the customer service they tried to report less money that was taken and I immediately made them fix the issue. I have asked for proof of email to validate that something is actually being done they always tell me that I will be getting a email 1-2 hours and never receive anything . On Friday Jan 19 it was 21 days I gave them 2 extra days before I called for a final follow up . Upon calling customer service told me that my dispute was just filed on the Jan 12. I have screenshots of calling on the 22 and they are stating that I just reported this issue. They have been putting me on hold and ignoring me. I have waited for a month I need the money and now they want to extend longer please help me resolve this issue

  

  Business response

  01/29/2024

  ****,
  
  We hate to hear about your experience with the dispute process. After reviewing your cardholder account, we were able to verify the following:
  
  Disputes in the following amounts were submitted on 01/12/24
   - $383.50
   - $163.50
   - $403.50
  
  These disputes were processed and approved by our fraud team on 01/26/24 and should reflect toward your Comdata card balance within 48 business hours. 
  
  Thank you for allowing us the opportunity to address your concerns.
  
  Best regards.

  Customer response

  01/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** |***** |1

• Initial Complaint

  01/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They steal your money off your cards and lie about shipping cards. This company is a fraud

  

  Business response

  01/23/2024

  ******,
  
  Thank you for taking the time to speak with us over the last few days and expressing your concerns about your customer service experience. During the most recent phone call, you confirmed the card order was received at the correct location and you were able to retrieve the package. 
  
  If you have further concerns that customer service is unable to resolve in a timely manner, please contact the agent who was assigned this BBB complaint. His direct number and office hours were provided during the initial phone conversation and through a voicemail message.
  
  Best regards. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩