Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several times comdata has taken my money out of my account without any transactions.. they say it will take 5-7 date to replaced what they took without cause of whatever bs reason.. I donate my blood to get this money and there's no way they can take my money without cause or reason and then say it take 5-7 days to replace it.... they took $5 and change today even thought they said I had insufficient funds and charged me a insufficient funds fee for that transaction even though I had the balance to support the transaction.. this company is doing some illegitimate transactions and I'm not doing this anymore with this illegitimate company.. *********************.. like right now

  

  Business Response

  Date: 09/21/2023

  *******,
  
  We hate to hear about your experience with our prepaid card and the associated fees.
  
  After speaking with our prepaid department, they advised the following:
  
  - A one time courtesy credit for $4.50 has been issued for decline fees and balance inquiry fees. This should reflect towards your balance within ***** business hours.
  
  - You may request a copy of your card fee schedule from Octapharma.
  
  - Due to company processing policies, disputes may take 5-7 days for research and resolution.
  
  Prepaid further advised two pending Speedway transactions for $10.50 and $6.36 have closed and the funds returned to your card. 
  
  Thank you for your patience while our team researched your complaint.
  
  

• Initial Complaint

  Date:09/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fintwist paycard was stolen. Once I noticed my card was stolen I reported it and was issued another card. Fintwist did not turn off my stolen card and this allowed my money to continue to be stolen. I have called and reported that all transactions for the month of July were fraudulent. I also went to their website and marked/reported all of the fraudulent charges. I was told to wait 21 business days for them to conduct their investigation and they would contact me. I waited the required days and did not receive any communication, so I called for an update. They said the fraud department sent an email and a letter. I have not received either form of communication. I asked them to resend the email and they said they would request the fraud department resend it and to wait 2-3 business days. I waited and still havent received any communication. I called trying to speak with the fraud department directly and they said that wasnt possible and they dont have a phone number and that they only communicate through email. I emailed them requesting them to resend any communication and I still havent received any communication. I called again and they said they would submit another request, but it appears it that they claims have been denied. How can they deny the charges when I reported the card as stollen and they didnt turn it off? It is obvious when the fraud started because of you look at the spending history before July it was minimal and infrequent. During July it was lavish and frequent. Fintwist even turned off the card because of suspicion of fraud (AFTER all my money was gone). I was given 2 claim numbers:05572327 ******** I need help getting the my stolen money returned because Comdata is not communicating with me.

  

  Business Response

  Date: 09/22/2023

  BBB: We were unable to respond directly this afternoon (the due date for our requested extension). Please see our response below:

  ****,

  We hate to hear about your negative experience with our company. After speaking with our prepaid department, they advised the following:

  - The fraud department is currently reinvestigating your disputes. This process includes pulling phone calls and additional records related to your account and may take additional time to complete. 

  - An account manager has been assigned direct contact with you. She has confirmed with our team they will be your point of contact until investigations are complete.

  Thank you for your patience while we researched your complaint.

   

   

• Initial Complaint

  Date:09/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Fintwist prepaid card issued by my employer, Remedy Intelligent Staffing, with payroll being handled by Comdata. When my direct deposit was issued, I was left **** dollars.Apparently they decided to not provide any notice whatsoever that I would be working for free until they finish deducting money that I knew nothing about. I am very angry with them because I have sent them an email three times. Each time I was given a reply stating that they were going to call and get this cleared up. A couple of hours later they replied that they called me to clear this up, but they couldn't not reach me so they were closing out my case. This is not right since this was a debt from 10 years ago. I can't get to work because they once again took more money from the account. If I was notified of the debt I could have taken care of it but now with no pay I lost my job due to transportation issues.I have every corresponding emails I sent along with their replies. I expect to get this resolved and provide compensation for lost wages.

  

  Business Response

  Date: 09/11/2023

  Good afternoon,
  
  We hate to hear about your experience with our company. After speaking with our prepaid support team, they advised a credit of $502.68 will be applied to your card. This should be reflected in the card balance within ***** business hours.
  
  If you require additional assistance, please contact our customer care team by dialing the toll-free number on the back of your card.
  
  Thank you.

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8th, 2023 I went to a gas station who took money off my card and did not refund it, I called Comdata to explain they told me i need to wait 7 days, I then Waited the 7 days and called on aug 15,2023 where a lady told me she going to send me an email and the money will be refunded, she never emailed me, Today at 8/16/23 I called Comdata and once again I was spent in circles, ***** told me I called on the 8th and need to wait 7 day when it has already been 8 days, she kept repeating that, then she told me I need to wait another 7 days from the 15th which I called on, I asked to speak to a manager, WHy did I wait 45 min just to get hung up on, I'm a single mother of 3 and I do not have money to be giving to third world countries, I need my money and I need it now. it's a shame to have money taken from you and the "replicable" bank can't even do they job. I cannot call again because i'm belligerent and they making me curse them out

  

  Business Response

  Date: 08/24/2023

  Greetings!

  We received the complaint requesting assistance with reimbursement of some transactions run in error at a location. 

  We were able to identify the following:

  - On the day of the occurrence, the customer visited a location where the merchant ran multiple authorizations in the amount of: $21.30, $10.00, and $9.00. 

  - The transaction was authorized and approved for: $9.00, but only $11.30 of the $21.30 balance was approved.  

  - The additional authorization of: $10.00 was cancelled and refunded back to the customers card.

  However, the other $10.00 of the $21.30 balance was not credited. Due to this not technically being a duplicate transaction, the customer would have to contact the merchant to seek the credit for those $10.00. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A transaction was processed on my account for $28 that I did not approve from another country i disputed the charges they cancelled my card took 3 weeks to send me another card because one of there agents forgot to process the replacement card. I was also then told that it could take up to 21 business days for my dispute to be processed which would be the 11th of august. I still havent received anything from them about the matter I called and they had no explanation as to why. This companys staff is very unprofessional and how they handle peoples money with no regard is unacceptable.

  

  Business Response

  Date: 08/23/2023

  *******,

  We hate to hear about your experience with our dispute process. After speaking with our fraud team, we were advised that a credit of $30.26 will be submitted today (8/23) and should be reflected in your balance within 1-2 business days.

  If you require additional assistance, feel free to contact our customer care team by dialing the toll-free number located on the back of your card.

  Best Regards

   

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/14/2023, I submitted a dispute because my Comdata card was stolen while I was at work. I never received a confirmation email nor a "Your dispute was successfully submitted" response, so I proceeded to re-file the dispute. Again, no confirmation email or message. The company is very unprofessional and I need to know when can I expect a refund.

  

  Business Response

  Date: 08/04/2023

  ******,
  
  We hate to hear that you have experienced issues with the dispute process. Unfortunately, we were unable to make a connection to obtain additional information needed for our research.
  
  If you still require assistance, please send an email containing your card number, phone number, and the best time of day to be contacted to ****************************************** using the reference ID ********** as the subject line.
  
  Best regards

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had some unauthorized transactions on my fintwist comdata pay card on June 2nd and June 3rd 2023. On June 8th I contacted comdata to file a transaction dispute . I received emails on June 27th and June 28th stating that my transaction dispute was approved for all disputed transactions and I would be credited within one to two business days . After no credit was received I called comdata several times between July 3rd 2023 and July 14th 2023 asking about my approved credit that I did not receive . Each time comdata stated they would escalate the issue and file a follow up . Each time I called I was told the same thing every time . Today is July 16th 2023 and still no credit has been received. My name is ***************************** my former email address was ******************** my current email address is ****************** my phone number is ********** ... I'm asking for comdata to please issue the approved credit to my card ... please give me my money you said you would give me

  

  Business Response

  Date: 07/26/2023

  ******,
  
  We hate to hear about your experience with our cards and unauthorized transactions.
  
  Our prepaid department confirmed an approval letter was sent. However, due to system errors, the credit was not applied. This was corrected on 7/24/23 and a credit of $241.88 was applied to your card. If you do not see this credit within 72 hours of the issuing date, please contact our customer care by dialing the number located on your card. 

  We thank you for your continued patience while we researched this complaint.
  
  Best Regards

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a comadata Card through my employer when I went to withdraw my money at an *** I the day received no money. My whole paycheck as just vanished, and no one will help me. I have called both the card and the *** and can't get anyone to help resolve this issue. I have lost an entire paycheck. It's not showing online, and they even charged me four three-dollar fees.I get told something different every time I call.

  

  Business Response

  Date: 07/19/2023

  ******,

  We hate to hear about your experience with our company and receiving your money from the **** Our ******************* advised the following:

  - There have been no disputes filed as of this response.

  - Issue appears to stem from the *** transaction from 7/6/23. 

  - Transaction was still in active status and the money was returned to your card on 7/14/23 

  - On 7/14 an *** Transaction was processed to retrieve funds. 

  If you require further assistance, please reply to the email sent from our customer care team on 7/19/2023. 

  Thank you

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My whole paycheck was deposited onto the wrong paycard May 26. ****** It was stolen and I have been trying to get my money back, received emails claiming that my disputes were approved and my account was credited. It wasn't credited, and I call everyday and am told my case would be escalated. They still have not credited my account

  

  Business Response

  Date: 08/04/2023

  *****,

  Thank you for your continued patience. After speaking with our prepaid and fraud departments, they advised that the disputed credits were approved and applied to your card on 7/24/2023. 

  If you require further assistance or have additional questions, feel free to contact our customer care team by dialing the toll free number located on your card.

  Best Regards

• Initial Complaint

  Date:07/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my Name is ********************* and I just recently opened a account with ********************** for a month and a half I been waiting to use my account I lost over ten grand and when this investigation was so called completed mind you I dont no anything about a investigation so there was a account some years back some one put in my business name never truly telling me whats is gong on but almost 2 months later they are closing my account cause of a account that has nothing to do with me these customer service reps are the most rude disgusting dishonest disrespectful people I have ever come across they send you In circles there is only a few professional that work in that company its shocks me that the big business has so many rude lazy people on its staff its a nightmare I want my account opened how do you not tell me anything but when you do its bad news cause if a account I had no idea exist there was a s called investigation I can guarantee that if they are saying my account gets closed cause of some account tht has nothing to do with me then thats not good Ive never ever been treated like less of a man

  

  Business Response

  Date: 07/26/2023

  ****,
  
  We hate to hear about your experience with our company. After speaking with our accounting and management team, they advised the following:
  
  - The banking information provided for the 'Fund My Account' feature through our online portal was reviewed and declined due to the banking information not matching with the company or yourself.
  - The check presented for bank validation did not meet requirements for approval. 
  - A separate bank account number and routing number was presented to Comdata. This too was declined due to the information not matchng with that of yourself or your company.
  - Due to the above reasons, our company has decided not to persue any further business interactions at this time. 
  
  While we understand the response may not be outcome hoped for, we hope you find our response satisfactory.
  
  Best Regards

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and I would like the money that cleared Im gonna need that in a check asap.
  
  Sincerely,
  
  *********************