Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Comdata/Fintwist account number *********. This complaint is against Fintwist which Comdata is the parent company of. I began a new job in May 2023 and was given a debit card issued by Fintwist. This is the card my salary is deposited to. I have a personal bank account with USAA and have been trying to transfer funds to that account since May. I have followed online videos and walkthroughs to transfer funds, as well as spoke to as many as 10 representatives at Fintwist and my money will not transfer. I have been asking for a supervisor or member of management and consistently denied. I gave the Fintwist account and routing number to USAA to transfer from their end and the transfer was reversed causing me a $5.00 return fee. I have also set up direct deposit multiple times to my USAA account and only received 1 direct deposit, then my pay started going back to the card from Fintwist. In addition, I am always told I can only transfer $2000 a week however, Comdata's website say you may transfer $5000 a week. It has almost been 2 months and I have bills that need to by paid immediately. I refuse to use this card for any further transaction largely due to the issues that have been going on. Unfortunately, I am unable to cancel this account because this is what ******************** uses to pay their employees. I can not rely on this company to responsibly handle my income.

  

  Business Response

  Date: 07/12/2023

  Greetings!

  We received the customer's complaint referencing complications with successfully transferring funds from the Comdata card to a financial institution. 

  We attempted to contact the customer multiple times via phone and email, but had no success. If assistance is still needed regarding this issue, we are encouraging the customer to reach out to us for further assistance. 

  Thank you, 

  Executive Response Team 

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20276576
  
  I am rejecting this response because: I have returned the phone calls multiple times and I either get no answer or the phone picks up and no one says anything, I could hear people in the background for ************************************************************************************************** ignored because I have not received a call during those time. My availability is from1pm to 3pm every day, or after midnight any day. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/21/2023

  *****,
  
  We hate to hear our initial response was not satisfactory. After speaking further with the ******************** they advised the following: 
  
   - The limit is set up to $3000 that can be automatically transferred at once. This cannot be modified.
   - You may transfer up to $2000 manually. This process can take ***** hours to reflect in the bank account which funds were transferred to.
   - Currently there is a limit to keep $1,285 on the card, for each deposit. 
   - After reviewing recent deposits, there has not been an amount that exceeds the $1,285 limit, causing the entire amount of the deposit to remain on the card. 
   - If you would like the full amount of the deposit to automatically be transferred to your bank, you will need to remove the amount set to remain on the card.
  
  If you require further assistance or would like to make changes to your deposits, please contact our customer support team by dialing the toll-free number located on your card.
  
  Thank you
  
  

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20276576
  
  I am rejecting this response because: I have repeatedly followed the steps provided to transfer funds, which includes changing the amount to remain on the card to reflect no specific amount. My money still wont transfer. I have verified all my information and it is all correct. Now I have bills Im not able to pay because for over 2 months this business wont transfer my funds. This company is also horrible with communication. I was told weeks ago the matter was being investigated, I never received a response or a solution to fix the problem. The solution provided here is not correcting anything. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/08/2023

  Greetings!

  We received the complaint requesting assistance, but the customer has not been available to provide additional assistance.

  If  assistance is needed regarding any other matter, please feel free to reach out to a member of the team.

   

  Thank you,

   

  Executive Response Team

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11/2023 a transaction in the amount of $126.94 was taken from my account and I quickly contacted Comdata of the transaction and while reporting this issue another transaction was declined in the amount of $121.23 and I asked for the card to be cancelled and requested a new card. I was advised it would take 21 days for the **************** to investigate the matter and my funds would be refunded. Also there have been several attempts made on that card after I reported it and I kept calling Comdata whenever someone tried to charge something letting them know that card was still trying to be used. Yes I still have that card, 10 attempts have been made with the latest on on 5/22/2023. I'm grateful I setup texts alerts whenever I used my card but Comdata still will not refund my money. Every time I call them they keep saying they will escalate the process and someone from the **************** will contact me via email, I've been waiting since March for that Email. My case #********.

  

  Business Response

  Date: 07/25/2023

  ******,
  
  We hate to hear about your experience with filing a dispute with our company. After speaking with our fraud team they advised the following:
  
  - Dispute amount of $126.94 was Sent to Fraud on 3/21/23.
  - Dispute evaluated and approved on 7/20/23.
  - Credit of $126.94 applied on 7/24/23.
  
  If you do not see the credit within 72 hours, please reply to the customer service email sent on 7/25/23. 
  
  Best Regards

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/25/23 just an hour or so after being paid an unauthorized transaction of $400 was made to my card ending in **** Transaction Reference number : N14505EVQMS6. Immediately after receiving the text notification I woke up and I got my phone and called to dispute it. Was told to call again because the transaction was pending even tho I was told it was withdrawn. Which then was called and told my dispute wasnt filed until 5/29/23 4 days later after it had successfully gone through I checked the FintWist app to see what the location was which was ************************************************************. I was then told through the phone Id have to wait until 6/29/23 to receive any information. On June 6th 2023 I received an email from the fraud department stating the following: Dear Valued Cardholder:We have completed our investigation of your above described claim and have not found sufficient evidence to support your claim. We are therefore denying your claim.You have the right to request the documents we relied on in making our decision. Which is ridiculous!!! It wasnt me I was literally asleep this has taken a huge toll on me financially and mentally. Ive emailed the fraud department for the documents and have received absolutely nothing! This aint the first time after months of using the card at trustworthy places to withdraw either; Ive been hacked once from someone in ********! They bought pizza and a **** subscription.. I live in ** I filed a dispute for that and never received any email. The lack of communication this company has is stressful. Whats even more stressful is that my partner that same day 5/25/23 had also an unauthorized transaction of $200 at the same location! We both filed the dispute the same day but for some odd reason only his was accepted and refunded but not mine ? Its so outrageous how this company scams hard working people and act like its our responsibility these things happen ???? I need my $400 to recover financially again.

  

  Business Response

  Date: 07/11/2023

  *******************************:

  We received your complaint for assistance, contesting the outcome of a previously submitted fraud dispute. However, we've been unable to contact you successfully to obtain some required information. We attempted to contact you multiple times with no response. 

  If assistance is still needed regarding this issue, please feel free to contact us and a member of the team will be happy to assist. 

  Thank you, 

  Executive Response Team 

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20208754
  
  I am rejecting this response because:
  I have not be contacted in any way or form for more additional information. If anything is needed please email me or call me **********. I need my refund 
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/25/2023

  ********,
  
  We are sorry to hear that our initial response was not satisfactory. After speaking with our fraud department, they advised the following:
  
  - Initial denial due to transactions conforming with card usage history and ATM amounts.
  - Card has limited usage due to age at the time of the dispute.
  - Card shows frequent use and PIN usage in the ****************.
  - No additional information was provided to the fraud department for re-evaluation.
  - The card was reactivated on 5/11/23, the same day that a deposit was received before the charge was in dispute. This means security measures were met to be able to reactivate the card.
  
  Due to the above findings, our fraud department advised they will not be overturning their decision to deny at this time. 
  
  While we understand this may not be the outcome hoped for, we hope you find our response satisfactory.
  
  Best Regards

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20208754
  
  I am rejecting this response because:
  I was never contacted for more evidence matter of fact when I contacted the frauds department on 3 different days I have never heard from them. This is unfair and tragic this has put a huge financial step back for me. I did not take out that money. If I need to go to where they took my stuff I will retrieve video evidence. I need my $403 back. Once again it is unfair that this happened to my partner as well and he was able to get his money back. When it happened to both of us on the same day at the same time is ridiculous you deny my refund but accept his. IT WAS FRAUD. It wasnt me. I dont live around that area. I always go to the same spot to retrieve my money. Please even a partial refund . Its not fair I worked those hours just to get my money stolen and for the fraud department to determine I did the transaction when I in fact did not. Is there any way we can hop on a call and talk ? **********. I dont want to get a legal team involved please understand I need this money Im homeless and this is taking a big toll on me. 
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/10/2023

  Greetings!

  We received the customers complaint requesting assistance with identifying who to send any supporting documentation to possibly overturn an outcome/decision. 

  We attempted to call to relay this information, but the customer was unavailable. This information was provided via voicemail as well as through email correspondence. 

  If additional assistance is needed regarding any other issue, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20208754
  
  I am rejecting this response because I was provided with this information too late! I appreciate the time it took to find who to send any information too but I cant take any further steps to get that documentation because of how long this process is taking. I asked from the very beginning for this information and Im just now getting it is unfair. Sadly all Im asking for is a refund this going back forth has been mentally tiring. I just want a partial refund or a full refund to resolve this please. Thank you.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/16/2023

  Greetings!

  We received your complaint with the BBB referencing complications with receiving assistance with a previously submitted fraud dispute. In the complaint you were contesting the outcome of the dispute and also stated that due to there being a delay in receiving the appropriate information to contest you couldn't receive additional assistance. 

  Upon review of the previously submitted fraud dispute, it was discovered that a letter was sent to the customer. The expectation is for customers to respond to the received email/letter. It was also confirmed that this information is also on the denial letter. We attempted to identify any potential gaps in business to address in case this information was not listed, but the customer has not been available to provide any additional assistance. 
  

  The denial letter states that the usage coincided with previous usage to the card. There was allegedly not enough evidence to identify as fraud.

   We wanted to apologize for the complications of your experience, but also wanted to provide the necessary clarification. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

   

• Initial Complaint

  Date:06/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've spoken to multiple different agent and supervisors and I've gotten the same results. I asked for certain information , for the purposes that I can keep my proof, but I was denied. each agent and supervisor I spoken with either keep me on a extremely long wait ,or would have ** in my face. The dispute was made may27th , but I got not confirmation email. Also the email I sent to ***************************************** I was told this was the wrong email. supervisor vim gave me the email. Now going on a long 3 week wait the money should have been refunded with the proof I sent them .

  

  Business Response

  Date: 07/11/2023

  ***************************:
  
  We received your complaint in reference to assistance needed with a previously submitted fraud dispute. The following was completed to find resolution for your issue:
  
  - We've identified that there is a restriction on the card that was not permitting the deposit to successfully load. This led to the complication of you retrieving your funds. 
  
  - Credits were processed for the amounts of: $49.95 & $4.95 and should be accessible to withdraw. The funds are available to retrieve at this time.

  
  NOTE:  Due to the abusive nature of the exchanges consisting of threats, vulgarities and obscenities; the access to the card will be available to retrieve the funds for two weeks. After that, the card will be permanently blocked. 

  Thank you, 

  Executive Response Team 

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20206510
  
  I am rejecting this response because: I sent proof multiple times of iclab trying to return the funds ,and they said that they would check with,  ******************************************** for a follow up. Also the proof that I sent was enough for them to return the charge immediately , but I was targeted as a result it cause me to be frustrated. so no they do not have the right to close my account. thirdly I want to be compensated for the time that I lost it took 40 days for a refund. They also was doing the job unprofessionally hanging ** in my face,  putting me on hold and never coming back to the phone.
  
  Sincerely,
  
  ***************************

   

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dat was May 18th 2023. A total of a ******* was taken off my card due to there mishandling information. Someone was about to get into my account changing my user name and password and they changed my address 18 times under this site. I was supposed to receive a new card and just so happened they sent the card to some address in ***** ** whoever received this card activated this card and was able to take my ******* dollars off this card and also tried to do other transactions as well.

  

  Business Response

  Date: 07/11/2023

  ***************************:

  We received your complaint for assistance, but we've not heard back from any of the attempted correspondences. Also, the phone number associated is dialing as disconnected or changed. 

  If assistance is still needed regarding this issue, please feel free to reach out to a member of the team. 

   

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am wondering what is going on with my disputes. I originally filed the complaint on 04/27/23. It has been more than 21 business days. There have multiple fraudulent transactions over multiple weeks off from my work card. So far I have received provisional credit for the biggest transaction at one time which was, $300. I am still missing over $300 from transactions I did not authorize. **** app was even able to get ahold of my new card ending in **** before I could even activate it! I have called cash app customer service multiple times to no avail. I would not use this card if my employer didnt make it mandatory.Card ending in **** was the original compromised card. My identity has been stolen multiple times since a data breach in 2019. My information was leaked and I received a $5 payment from a class action lawsuit. Ever since then I have been struggling to fight fraud. I have made numerous FTC complaints as well. CASES ******** ******** ********

  

  Business Response

  Date: 06/30/2023

  *******,

  We are sorry to hear your experience with our company has been a negative one. After reviewing the account, our fraud department advised the following:

  - $300 was submitted for credit on 05/23/23.

  - $100, $50 & $50 were submitted for credit on 06/05/23.

  - Four further disputes are currently being reviewed and our fraud team will follow up once investigation is complete.

  We hope you find our response satisfactory.

  Thank you

  Executive Response

   

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a $2,000.00 payment to Comdata. They say they cannot find the payment. I gave them the external reference number from the bank and all transaction details. They claim they never got the payment. This happened before and didnt get resolved until I made the complaint to the BBB. This company should get shut down. I am working to switch to a different provider but I still need the funds to get posted to my account. They continue to disrupt my business operations with the inability to complete task and ignore you when they don't know what to do.

  

  Business Response

  Date: 07/03/2023

  *******,
  
  We hate to hear about your negative experience with our company.
  
  A voicemail containing direct contact with an agent, ********, was left with the number on file to gather additional information for our investigation. At this time, we have not received a reply by the due date for our response. If you wish to speak with us in further detail to resolve this matter, please contact ******** during office hours (Monday through Friday, 8:30 AM - 5:00 PM Central Time).
  
  A copy of the above response containing ********'s direct number has also been provided to the email address on file.
  
  Thank you
  
  Executive Response 

• Initial Complaint

  Date:05/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Comdata multiple times to initiate a direct deposit because Comdata failed to automatically direct deposit funds. (automatic direct deposit was setup)Comdata staff are very rude and not one individual will resolve the issue, instead, each individual will transfer the call to NO WHERE.The only access I have to the funds: pay an enormous fee(s).It is apparent the Comdata has one goal in mind and that is to 'nickle and dime' individuals for financial gain.The last person I spoke with, her name is ********, and she went to rude to obnoxious.

  

  Business Response

  Date: 06/01/2023

  Dear ************:

  We apologize for the frustrations you expressed in your complaint. When the card was issued, there should have been supporting documentation with a breakdown of the fees associated with the card. Please be encouraged to view this documentation to determine the best way to obtain your funds. 

  Please note that you can utilize Comcheks to retrieve the funds and deposit into your alternate financial institution. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute over a month ago about 2 charges I did not make after I reported that I needed a new card to the issuer I can't get a return call I had 2 charges totaling around $84.00 ,I normally wouldn't b**** about it buy I'm selling plasma to eat

  Customer Answer

  Date: 06/07/2023

  This place is a joke on the back of the card says issued by regions bank but regions bank claims they only have **** not mastercard goin on about 70 days still no resolution thanks again for nothing

   

  

  Business Response

  Date: 06/19/2023

  Dear ***************************:

  We received your complaint referencing assistance needed regarding a previously submitted fraud dispute. We attempted to contact you to obtain additional information, but you have been unavailable. 

  NOTE: Please be sure to check your SPAM/Junk folder for correspondences. Sometimes our ***************** emails drop into those boxes. 
  

  At your earliest convenience, please feel free to reach out to a member of the team for further assistance at: *******************************************. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10 2023 I received a message that A transaction of USD683.00 was authorized I right away called to report fraudelant use as I was told by my employer this transaction was from ********** and I was in ******, ** I since then have called multiple times I called 3/13 and 3/17 was told the claim had been filed I called back on 3/24/2023 was then told the claim had not been filed correctly and he assured me the claim was sent and he provided me claim #******** I since then have called multiple times was told to send and email to *************************************** I sent an email and have yet received status of claim nor have I received my money back it has been a month and a half and no one has been able to tell me when Im going to receive my refund and no one can give me an answer.

  

  Business Response

  Date: 05/03/2023

  Greetings, 

  Thank you for allowing us the opportunity to assist you. The dispute has been denied for the following:
  
  The transaction is denied in accordance with the terms and conditions of the cardholder responsibility. 
  The terms and conditions have been provided to you in an email.  
  
  If you will require further assistance with this matter, please email our team at ****************************************** and enter your reference number MH13913928 in the subject line. An agent will contact you as soon as possible. 
  
  Thank you again. We value your business. 
  
  Respectfully, 
  Comdata