Complaints
This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 233 total complaints in the last 3 years.
- 47 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a ComData prepaid fleet Card (last 4 digits ****) via ***** on 10/10/2022 for my small trucking company. I set up the card that day, and directed thru their website that a $300 ACH payment be made. That payment cleared my bank on 10/13/2022. As of 1/17/2022, that payment still has not been applied to my new card, despite several conversations and emails between myself and ComData. Their first demand was that I provide a voided check from me bank, which I provided, along with my most recent bank statement showing that my company owns the account that both the cancelled/ voided check and the statement are for. It is now several hours later and I am stranded at a truck stop over 400 miles from my delivery, unable to purchase the fuel I need to complete my delivery because ComData STILL has not posted my payment which has been in their account for almost 5 calendar days now.I will be cancelling this card just as soon as I can get my $300 back, then I'm going to *** them for Tortuous Interference With Business Conduct.
Business Response
Date: 10/26/2022
****,
We hate to hear about your experience with our company.
We have been advised the funds have since posted to your account. Please note the funds were submitted on 10/10/2022 ( Columbus Day). These payments *********** business days to post, and can be longer if submitted on a Federal Holiday. In addition, there was an issue verifying bank information being tied to your company. That issue was sorted out with ******************** once a check and bank statement were submitted.
We hope you find our research into the issue and response satisfactory.
Thank you for your continued business.
Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Disputed $55 charge to my COMDATA Card. Started dispute same day card was compromised, 09/06/2022. Declined to file disputed because ($55 Charge was still pending) transaction was still pending. Requested they simply deny pending charge. They refused and stated call back when it clears. I called back 09/08/2022 to file a disputed charge of $55. To date no resolution, just want my money back for this unauthorized transaction. Call every week for an update. Called today, 10/14/2022. No response no updates?Business Response
Date: 10/31/2022
*****,
We are sorry to hear about your experience with our company.
Our Fraud team advised this was credited and applied to your card on 10/21/22.
Thank you for your continued patience while we waited to hear back from our Fraud Team.
Comdata
Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called the customer service to release the block on my card, she's very rude and barely speaks English. Put me on hold for 2.5 hrs snd didn't resolve the issue. If you outsource customer service you better select quality personnelBusiness Response
Date: 10/06/2022
Yazeed,
We apologize for any inconvenience you experience with hold times and customer service. A voicemail has been left with an agents direct *************** hours if you wish to discuss this matter further.
We thank you for your continued business with us.Customer Answer
Date: 10/09/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I need to know what action was taken with this rude agent. anything else is worthless call date 10/1/2022 at 10:24 ******* time,you can track it and see and may be hear your personnel rudnessInitial Complaint
Date:09/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone keeps hacking into my comdata employbridge card. I have received a new card numerous times, I have been in contact with customer service and they assure me it won't happen again. But someone in ***** ******* keeps getting authorization to my account, and adds a new card number to my account and withdraws my money I make through a atm machine in ***** *******. I live in KY and comdata keeps letting this happen. On Sept 16th I received a email saying my dispute has been denied, for the claim on Sept. 2 of the amount of $298. Today on Sept 30 another transaction of $486 was withdrew and they said they couldn't disput it til the transaction went fully through. I keep calling and trying to resolve these issues and they keep happening!! Employbridge and Comdata are a joke.Business Response
Date: 10/10/2022
****,
We hate to hear your experience with our company has been a negative one. After speaking with our ******************* we have been advised of the following:
- A new contract and card have been issued on your behalf.
- A credit has been issued on the new contract/card in the amount of $$778.00 for two fraud disputes (******* 9/6/22 ****** ATM (*****) & ******* 10/2/22 ****** ************* )
- A follow up is set from the company to ensure this is verbally communicated as well. If you do not receive this communication, please contact our customer care team.
We appreciate your time and patience while we researched for resolve.
Thank youInitial Complaint
Date:09/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Comdata $15,000.00 through their ******** payment portal. Then they tell me they cannot find the funds and that my EIN doesn't match and I need copy of voided check or bank statement. Then I keep getting the run around. Then they have to open an investigation to find the money. They won't post anything to my account. I have the transaction number from their own system and still will not allow the funds to get posted.Business Response
Date: 10/05/2022
Business Response /* (1000, 5, 2022/09/28) */
Greetings!
We have resolved the customer's complaint by completing the following:
- Reviewed the customer's complaint and researched concern. We were able to locate the payment and apply to the account.
If you are in need of any additional assistance, please don't hesitate to reach out to a member of the team.
Thank you!
- Executive Response Team
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