Complaints
This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 230 total complaints in the last 3 years.
- 46 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep holding my money they declined a transaction that was below the amount on my card and took the money and never returned it
Business Response
Date: 05/15/2024
*******,
We hate to hear about your negative experience with our company.
After reviewing your cards transaction and balance history with our prepaid department, they advised that the declined transaction funds were returned to your card on 05/11/2024.
If you have any additional questions or concerns, please contact customer care by dialing the phone number on the back of your card.
Thank you for your patience while we researched your complaint.
Best regards
Initial Complaint
Date:05/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/30/24 I was on the highway driving to ******** for work. When I was crossing state lines into ********, I received 4 notifications back to back. I looked at it and WTH. I was on the phone with my friend that was on the phone with me my entire drive. The first exit I seen, I took it to park to call Comdata. My company uses Comdata to load their employees per diems. There were three transactions for $199 each. I call Comdata and was told I have to wait 7 days for transaction to post. I called on day 8 and file a dispute. I was told that the dispute takes up to 10 days and you will receive an email, I never received the email and was asked about the email every time I called. I called back on 4/17/24, I was told my dispute was approved on 4/15/24 and they was waiting for the fraud department to send my funds over to them ( takes 24 - 48 business hours after approval date) so they can issue the refund. As of now 5/6/24, I havent received my money nor a email and I was asked to spell my email address on every call. I was told three times about getting my case escalated and still nothing. I emailed the fraud department and received an automated message. I havent received a response back and I have emailed them several times. My job is about over and I have a feeling that when I head home, I still wont receive a deposit of my funds.Business Response
Date: 05/14/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
Your dispute information was provided to our fraud department to confirm they have received the police report for the fraudulent transactions totaling $597.00.
The dispute was previously approved but in error, it was denied due to being flagged as a merchant credit.
The decision error has been corrected and a credit of $597.00 is in process.The timeframe to receive the credits is 24 to 48 business hours.
As we discussed, they have a new system for providing credits and it may take a few days later.
If you need further assistance with this matter, my direct phone number and email address was provided to you in a separate email. Your reference number is 16990807.
Best regards,
Executive Response TeamCustomer Answer
Date: 05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Name is ******************* and I had filed a a dispute on a fraudulent transaction in which I did not authorize.I had contacted Comdata/ Fintwist about this matter and I was told that the dispute would be investigated and handled within ten businesses days in which this is the sixteen day and I never got an Email or valid case number to give to the police to get a police report to close my case I have to annually call them for a response about my complaintBusiness Response
Date: 05/14/2024
Greetings!
We have received the complaint for assistance with a status update on a previously submitted fraud dispute. We would like to thank you for the opportunity to assist.
We have received an update from the Fraud department in reference to your dispute. It has been approved for reimbursement. You can anticipate a letter clarifiying the reimbursement via email.
Thank you,
Executive Response Team
Initial Complaint
Date:04/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I donate plasma at 8:00 plasma donation center. I am compensated for my donations. Our compensation is loaded on the prepaid card. The company name at the top of the card is Comdata. They are a financial services company for employers. As donors we are not employers but we are still compensated nonetheless. When I was at their establishment in the last Tuesday of August of last year I had a text notification of literally mean that all the money had been taking off the card at an ATM that was 700 miles away. People saw me in that establishment. I know that this didn't happen to just me because a screener at the donation center told me that somebody had been in the previous day complaining about the same thing. For 8 months now I have called this company trying to get my money back not only will they not respond to me but they have never responded once to their customer service people. I have sent three emails never got no response. The amount is not a lot of money but as I'm legally blind it does make a difference to me because everything else especially this day and age. I have to take two buses in a light rail just to get one way there and then come home same way. I literally gave blood for this money and they're going to steal it from the disabled person that's terrible.Business Response
Date: 05/14/2024
********,
After a detailed review, our Fraud team discovered that the Terms and Conditions applied to your cardholder account during the relevant period were incorrectly assigned. Further examination confirmed that the transaction in question did indeed appear fraudulent.
As a result, we are pleased to inform you that a credit will be issued to your account for the amount that was wrongfully taken. Additionally, we will send a revised letter confirming this correction to your registered email address.
We sincerely apologize for any confusion and the conflicting information previously provided. Thank you for your patience and understanding as we worked to resolve this matter.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.Best Regards
Customer Answer
Date: 05/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I don't however see any dates or time frames as to when I should expect to see the funds in my current account.do I need ro cc all customer service to have them transferred?
Sincerely,
***************************************Initial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraud was done on my card by this company on 12/2023 in the amor y of $863.00 which was deposites by my employer. Many transactions were done in small amounts and so I reached out to them and they filmes a dispute with 2 diferentes case Numbers. I received PARTIAL credit of $506.30 on 02/2024 which was 60 days after original dispute. I have now called over 5 times and let them know I am still missing the remaining balance of $357 . Spoke to supervisor ****** today 04/09/24 and he stated how they will NOT be disputing anymore transactions since amount was credit, which only partial amount was credited. I proceeded to ask for his manager after an 1hr and 30 min call. He put me on hold and said there was no manager available but to expect a call back tomorrow at 8 AM.Business Response
Date: 04/18/2024
Greetings!
We received the complaint for assistance referencing an inquiry of a partial credit. We have been unable to make successful contact to obtain some necessary information to provide resolution.
If assistance is still needed, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a fraudulent charge to my card in September of 2023. I contacted Comdata and the fraudulent department (that they told me to email) multiple times in the past 6months. I am told that the fraud department does not have a phone number. Comdata customer ******************** always informs my that they will "escalate" the situation and that the case is still open. The fraudulent charge was made in ** but I live in ** so I think it would be a fairly straight forward case. They also tell me that they can only email the fraud department and cannot call them. I am wondering if they will ever contact me back.Business Response
Date: 04/18/2024
Greetings!
We have received the customers complaint for assistance. However, we are limited on the assistance we can provide due to not having enough information. We attempted to make contact with the customer, but he was unavailable for any of the attempted correspondences.
If assistance is still needed, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Chase bank had an issue with their system that cause a crash in the middle of the transaction causing a debit from my comdata card when attempting to do a cash advance. *********************** advised that the authorization should drop by next day and the funds would be back into the card. Following day ***** stated that if the funds posted then a dispute must be made with Comdata to get the funds back as they have no access and the money was in limbo. The bank manager said I would have to submit a dispute to get the funds back. I have sent request on this an no response from comdata.Business Response
Date: 03/28/2024
Greetings!
We received the customers complaint for assistance. We understand the frustrations of dealing with fraudulent activity and are working as diligently as we can to resolve the matter. Please be advised that it can take up to 90 days to determine the outcome of a dispute.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We used Codata fleet cards for almost 10 years. Recently due to trucking being slow and brokers/costumers not paying ** on time, we have been late to pay Comdata for 1-3 days, not months , days. They charged us almost $5000 in late fees. We paid Comdata millions of dollars in last 10 years, never been late. We feel that this is a extortion since they know that we have no choice than to pay them since we have trucks on the road and do not want them get stranded if they cancel our cards.Business Response
Date: 03/28/2024
Greetings!
We have received the customers complaint. However, we are limited on the assistance we can provide due to not making successful contact.
If assistance is still needed, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was issued a provisional credit on March 8th but as of today the 11th of March I have yet to receive it I've emailed them n haven't heard anything from them yet My information was stolen and used on PayPal. This is the email I received.March 8, 2024 ************************* ***************************************************** ********************* Re: Your Claim involving Card Account ending in 5995 Date of disputed transaction: 2/27/2024 Amount of disputed transaction: $ ****** Dear Valued Cardholder: Comdata has received the claim you submitted on the above referenced Card Account, and we have posted a provisional credit for the above item(s): We will complete our investigation of your claim within 45 days of the date you made the claim or 90 days of the date you made the claim if the error is related to a point-of-sale transaction. We will notify you of the results of our investigation. At any time during our investigation, we may request additional information from you related to this investigation. Please provide any such requested information as quickly as possible. If you have any questions, please contact Comdatas Customer Support Team at ************. If indicated below, please refer to the attachment(s) for additional information that we are requesting at this time. Attachment(s) X No attachment. Kind Regards, Comdata, Inc./a Fleetcor companyBusiness Response
Date: 03/25/2024
Greetings!
We have received the complaint and would like to thank you for the opportunity to assist. We've attempted to contact you via phone w/ no success, but were successful via email. In our email exchange you requested to communicate via email. This is fine, however, we have found it difficult to provide efficient assistance. When your schedule permits for assistance, please provide the full card number, the amount of the transaction, and the date of the transaction in question.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was issued a Comdata money card to receive my employment wages on. On January 4, 2024, at 7:07 pm and 7:08 pm, I received two text messages stating that there were two transactions authorized each for the amount of $280.00. I had been in my home in ******** for the last couple of hours and my card was still in my wallet. I called customer service on the back of my card immediately letting them know that there had been unauthorized transactions on my card ending with 3342. The representative told me that I could not file a claim until the transactions finished being processed and it could take 5 to 7 business days before I could file the claim. I checked a few days later and called back once I noticed that the transactions had cleared. I made the claim over the phone. The representative told me that their investigation would take 21 days and that Comdata would e-mail me the results of their investigations. I called them at least two more times before the 21 days were over and started to worry that I would not get my money back. On 1/19/24 I decided to make sure to report this to the police in hopes that they would be able to help with the investigation. I did receive a call from a detective, they were able to pull pictures of the cameras in the *** in Westwood *********** showing a man making the transactions on the *** but that is all they had. On 1/29/24, I received an e-mail from Comdata stating they did not have enough information and they declined to pay me my wages. I have attempted to continue to dispute the matter by mail and their website however I have not heard back from them. This is my hard-earned money that is due to me.Business Response
Date: 02/21/2024
*********************:
We would like to thank you for the opportunity to address your concerns regarding your previously submitted fraud dispute.
The following was completed in an attempt to find resolution for your issue:
- Successful contact was made with you where you provided clarification of your issue. We requested any supporting documentation or footage to present for reconsideration of review.
- A courtesy credit will be issued. Please be on the lookout for the approval letter which will have all of your resolution details.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
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