Business Profile

Credit Card Processing Services

Comdata Corporation

Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

242 total complaints in the last 3 years.
51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a payroll card for my paycheck. It was 56 dollars. I kept track of the money in the account. I should've been able to take out 50 dollars. The atm said no. I tried 45 and then 40. It turns out the card charges my account even when money is not dispensed. I admit I did not understand the fee schedule. When I called the card company she wanted to shame me for not using the correct atm. Avoiding to her I should've used an atm that is unknown to me. I wasted almost 30 dollars in fees and have to struggle longer because of their greed. Noone should ever have this card unless you have money to burn
Business Response
Date: 10/07/2024
Greetings!
We would like to thank you for the opportunity to assist you regarding your issue.
Please be advised that a one-time courtesy credit of: $19.75 has been processed and applied to the account.
If assistance is needed regarding another issue, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:09/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reported fraud on May 19th 2023 in the amount of $380.00. When I reported this, I was told that a new card would be sent out and a dispute would be put in and I should receive an answer within ***** days. I called on May 31, 2023, to find out the resolution, but was told it was still under review. Come to find out that a fraud case wasn't even put in until I called on June 2, 2023. However, I did not know this until further down the line. I called again on July 3, Sept 2 and 4, 2023 only to get the same response. I was told numerous times that there wasn't an email or phone number to the fraud **** and they would be contacting me when they've reached a decision. On December 5, 2023 I finally got a phone number, name, and an email address to speak with the fraud department directly. I emailed them once on Dec 5, 2023. In 2024 I emailed them on Feb 22, 23, 24, 28. March 3, 18. April 2, 5, 12. June 8. July 10, 23. August 12. Sept 21. A total of 14 times. The last 3 emails came back as mailer-daemon. In 2023 I called on May *****. June 2. July 3. Sept 4, 21. Dec 5. In 2024 I called on Feb 22, 23, 24, 28. March 3, 18. April 2, 12. May 5. June 8. July 10, 23. Aug 12. Sept 21. A total of 21 times. The name, email address and phone number I received is, *******************************************************************************************************************************************. I did not know that I could go above them and report them. I recently found out about this and this is why I did not report it within a year. My case number is ********. The card number that was fraudulent was **************** in the amount of $380.00.
Business Response
Date: 09/30/2024
Greetings!
We have received your complaint for assistance and we would like to thank you for the opportunity to address your issue.
You've expressed dissatisfaction with the outcome of a previously submitted fraud dispute. We were unable to make successful contact to address the matter. Please be encouraged to provide us with any supporting documentation that you would like taken into consideration to overturn the current decision.
Thank you,
Executive Response Team
Customer Answer
Date: 10/17/2024
This is not resolved. I got a message from another company that was looking into this and Comdata replied to them and sent me an email. The email says that they will not refund because the agreement I signed states that they are not responsible if my account is hacked. Not exactly those words, but the problem is that I did not sign anything. I asked for the agreement and they said that I had to call the company that issued the card. Which is modivcare. I did this and they do not have anything on file. So if Comdata doesn't have the agreement and neither does *********, then there isn't an agreement. Can we please reopen this case? Thank you
Business Response
Date: 10/31/2024
********,
Please see the attached agreement file provided to us by our payment support team. We apologize about the inconvenience, however at this time our decision will remain.
Thank you
Initial Complaint
Date:09/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$296.10 was stolen from my prepaid Fintwist card. I asked * why my claim was denied they won't give me a answer. I was given fake EMAILS; and told to make a police report which I did. I called back and* was told to send it to a different EMAIL, which I did and they won't refund me the money stolen. I want to know why my dispute claim was denied on my Fintwist through Comdata prepaid card # ***************** REF#******L4ATD3 on August ****** for $296.10
Business Response
Date: 09/30/2024
Greetings!
We would like to thank you for bringing this matter to our attention. We've attempted to contact you both by phone and via email, but you were unavailable. At this time, the fraud dispute will remain in its current status. If you would like for the outcome of the fraud dispute to be overturned, we would need supporting documentation.
Thank you,
Executive Response Team
Customer Answer
Date: 09/30/2024
I have not received any calls about this dispute. I have received an email that my claim was received, and a Email that the claim was denied, and that is it. I have tried calling many times to speak to a supervisor and I was told every time the decision is final and there is nothing I can do. I have contacted and and talked to the manager where the money was taken, and was given the business phone number to the *** owner. I spoke to a customer service **** there and he could not find any information on the card being used there.
Customer Answer
Date: 10/02/2024
I have not received any calls about this dispute. I have received an email that my claim was received, and a Email that the claim was denied, and that is it. I have tried calling many times to speak to a supervisor and I was told every time the decision is final and there is nothing I can do. I have contacted and and talked to the manager where the money was taken, and was given the business phone number to the *** owner. I spoke to a customer service **** there and he could not find any information on the card being used there.
Business Response
Date: 10/10/2024
Greetings!
We would like to thank you for bringing this matter to our attention. If you would like to contest the outcome of a previously submitted fraud dispute, please respond and provide any supporting documentation you would like presented for review and reconsideration.
We were able to make successful contact via email one time, but received no additional correspondence.
If assistance is needed regarding this matter, please respond with the best contact number to reach you. A member of the team will be happy to assist.
Thank you,
Executive Response Team
Customer Answer
Date: 10/18/2024
I was working when the money was stolen , and that was verified by my employer that I was working . The *********** said they have no withdraws from that card at the location the money was taken.
Customer Answer
Date: 10/24/2024
I was working when the money was stolen , and that was verified by my employer that I was working . The *********** said they have no withdraws from that card at the location the money was taken.
Business Response
Date: 10/31/2024
Greetings,

We appreciate the opportunity to further review your dispute and our findings are outlined below:

Disputed transactions:
Dispute number ******** - $280.00 - ******, ** - transaction on 8/1/24
Dispute number ******** - $7.00 - ****** - transactions on 8/2/24.
Dispute number ******** - $7.00 - ****** - transactions on 8/2/24.
The two transactions in ****** are for Transatel UBIGI.
These transactions were more than likely performed over the phone or internet.
Transatel is a brand for worldwide cellular connectivity dedicated to the consumer internet.
Card Information:
Your card was activated on 8/1 by using the activation code provided with the card.
The transactions were performed on 8/1 and 8/2.
Your disputes were filed on 8/3.
Address of ATM in *****:
********************************* ******, **. 91767.
The address is 8 minutes from your company's address.
Please view the attachment for the image of map's.
ATM:
The card number provided has an additional "7".
We weren't able to locate your card until the additional 7 was removed.
If the same card number you provided us was provided to the ************ they wouldn't be able to locate it since it is an incorrect card number.
Timecard:
The timecard you provided is hard to read and we have requested an image that is legible.
We attempted to enlarge it, however, it wouldn't enlarge large enough to read and it was blurry.
We have left voicemails and attempted to obtain a clear and larger image of your timecard.
The decision to deny the disputed charges will remain. We understand that this isn't the outcome you had hoped for.
If you are able to provide concrete evidence that you or someone you know didn't have your card, please send an email to the Fraud department:
Fraud department: *****************************************************************************.
Include the dispute numbers listed above in the email.
Provide your contact information and an agent will follow up with you as soon as possible by email.
Your reference number is 17733870.

Thank you for your time and patience. We value your business.

Kind regards,
Corpay
Initial Complaint
Date:08/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 27, 2024 four unauthorized withdrawals were made into my account totaling $860.00. I called the bank and was told my card could have gotten hacked so they sent me a new card and to submit a fraud dispute on their website. I submitted fraud disputes for the 4 transactions on January 29th, 2024. On February 2nd I got emails saying that they had not found sufficient evidence to support my claim, and that I could request the documents they relied on to make their decision by emailing *************************************************** I emailed them and never heard anything back. I have emailed that email multiple times and still no response. Ive also called multiple times and every time they just say they will escalate the issue with management yet, I still never hear anything back. this is not the first time unauthorized transactions like this happen to me and am tired of the bank making it very difficult to get my refund.
Business Response
Date: 09/03/2024
Greetings,

We would like the opportunity to provide you with assistance regarding your fraud dispute. However, we have been unsuccessful in reaching you.
We attempted to call you on 8/27, 8/28/, 8/29, and 9/2.
Three emails were sent to you on 8/27, 8/28, and 8/30.
We are unable to locate your information without your card number.

For further assistance, please send an email to ******************************************* Include your reference number ******** as the subject line and your information and request in the body of the email. A support agent will contact you as soon as possible.

We look forward to speaking with you and value your business.

Respectfully,
Corpay^
Customer Answer
Date: 09/09/2024

Complaint: 22199079

I am rejecting this response because: I sent them the card number like they asked in September 3rd and have not heard back, I also tried calling them and no one answers.

Sincerely,

****** ******
Business Response
Date: 09/23/2024
Greetings!
We have received the complaint for assistance. Successful contact was made with the customer once where there was a language barrier. We've continued to attempt to contact the customer with an interpreter to assist. Customer has not been available for any of the attempted correspodences.
In order for us to provide additional assistance, we would need to be able to obtain the card number in question and speak with the customer to address the issues at hand to find resolution.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:08/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
COMPANY IS A SCAM, NO SUPPORT, YOU CAN ENTER A SUPPORT BUT NO ONE EVER GETS BACK TO YOU.
Business Response
Date: 08/30/2024
******,

We hate to hear about your experience with our support process and the request turn around time.

After speaking with our account management department, they advised the following:

- After several cases were generated for support requests, an agent was able to contact you by phone on 8/27/24.

- During this call, it was discovered that our reply emails were being blocked and not being delivered. Once allowed, a test email was provided.

- During the call, you confirmed the test email was received and the team was able to continue with providing support.

An email was provided from our customer service email address ******************************************** this afternoon with more details regarding our findings. This email also contains our escalations agents contact information, should you require follow-up on this complaint.

We hope your find our response satisfactory, and we thank you for your patience while we researched your concerns.

Executive Response
Initial Complaint
Date:08/15/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid 346 dollars and later requests a refund this happened on the 23rd or 26th and I have made multiple attempts to resolve the refund situation and they have not made any attempts to help or send me relevant information to resolve the problem even after the merchant sent me an email stating they had credited my card with the 346
Business Response
Date: 08/23/2024
*******,
We hate to hear you have experienced issues with the refund process.

Upon reviewing your card contract, our chargeback team advised the following:

- A credit was summited, but it was declined by our system.
- It was suggested by the leadership, that you request the merchant try to credit this amount again.
- If the merchant issued credit is denied further by our system, or they are unable to chargeback directly to your card, we will proceed with an IT ticket.
- If the merchant is unable to complete the refund, please contact us and we will be happy to submit an IT ticket on your behalf and ensure this concern is resolved.

Unfortunately, we were unable to reach you by phone, and an email was provided with our contact information and instructions, should you need further assistance with this matter.

Thank you for your continued business with us!
Initial Complaint
Date:08/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fraud was done on my card and reported in the amount of 600 on the 24th of July. Four days ago I received a email stating that I was getting a credit for the 600 that was took. Never got it. Called and was told to wait ***** hours. I did and still never got it. I called again and was told they would escalate the situation. Next day still never got , so I have been waiting and waiting and that was rent money so I really need that back.
Business Response
Date: 08/14/2024
Greetings!
We would like to thank you for bringing this matter to our attention. Unfortunately, we are limited on the assistance we can provide due to us being a card to card business. In order for us to obtain any additional updates or inquiries, we must have the card number to inquire with the ***************** We have attempted to contact you multiple times via phone and email, but received no correspondence.
If assistance is still needed regarding this matter, please feel free to respond with your direct contact information and the compromised card number.
Thank you,
Executive Response Team
Initial Complaint
Date:08/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A deposit was made on jul 25 in my account. I got the notification my check had been deposit. I go without draw the money it says I dont have that money in there. I check my account it shows the money was withdrawn from an atm I never used it a certain atm i use. Comdata refuse to refund my money after it was fraud someone was able to hack the account an get the money out
Business Response
Date: 08/14/2024
Greetings!
We received your complaint for assistance regarding the denial for a previously submitted fraud dispute.
Successful contact was made with the customer and we attemprted to collect supporting documentation to present for reconsideration.
Unfortunately, the customer didn't have any additional information to provide. If you happen to identify sufficient information that you would like to present for review and reconsideration please provide at your earliest convenience.
At this time, due to us not receiving any infomation sufficient enough to overturn the decision, the outcome of the denial will remain in its denial status.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Customer Answer
Date: 08/14/2024

Complaint: 22110955

I am rejecting this response because: if my account was hacked what evidence if you check the history you will see i do not use that atm machine and I was at work the time this money was withdrawn

Sincerely,

***************************
Business Response
Date: 08/20/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. As discussed, please provide your timesheet for 7/24/24 when the fraudulent activity occurred.

Attach your timesheet, provide your dispute case numbers, and email it directly to me. My email address has been provided in a separate email.

Your dispute case numbers:
7/25/24: Case ******* for $100.00
7/25/24: Case ******* for $300.00
7/25/24: Case ******* for $300.00
7/25/24: Case ******* for $300.00

If you need further assistance with this matter, please email ******************************************* Enter our reference number ******** as the subject line, and your request along with your contact information in the body of the email.

Thank you for your time and patience. We value your business.
Executive Response Team
Initial Complaint
Date:07/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Comdata charges you no matter what, Every other banking system has a branch (ie: keybank) where if the card is Tied to that bank you can do free withdrawals. Comdata doesn't allow or do this in their part of their scam to always charge people and also don't allow gas fueling cause you cannot use their card at the pump which forces me to buy more expensive gas cause you pay at the pump ******* where I typically refuel. This SCAM company should be reviewed by someone who protects Rights as a cardholder... never heard of a card company in *** that didn't allow using at the pump, cause this company not based in *******, every rep I talk to has middle eastern accent cause that's where your call gets routed to, just like Amazon. Customer ******************** aren't here in ***!!! NOBODY WILL FIX PROBLEMS because their overseas. We need to shut down this "Comdata Scam"
Business Response
Date: 07/26/2024
Greetings!
We have received the complaint, but are limited on the assistance we can provide.
We attempted to reach out to you via phone and email and you responded appearing perplexed as to why we were attempting to assist.
Clarification of who we were and what we were attempting to accomplish was provided, but we received no additional communication.
If additional assistance is needed, pleae provide clarification of the need and we will be happy to assist.
Thank you,
Executive Response Team
Customer Answer
Date: 08/05/2024
You didn't do anything I didn't receive anything prior to this email about my complaint. Wtf? This world today is ridiculous nothing gets resolved cause the steps aren't taken. AGAIN I FILED COMPLAINT AGAINST COMDATA AND HAVE HEARD NOTHING UNTIL EMAIL SAYING CASE CLOSED. NOBODY DID ANYTHING!!
Customer Answer
Date: 08/05/2024
People need not send unreliable messages in future if you email me I have the right to be able to reply to said email. Otherwise I start Spamming those type and file spam with Yahoo Mail. It was such a hassle to get tot this page, always feels like a waste of time also cause issues are never fixed...

Customer Answer
Date: 08/10/2024
Still haven't heard anything from COMDATA. So apparently this Process is useless.. Please.
Let me know if you hear from them because I have not...
Business Response
Date: 08/14/2024
Greetings!
We would like to thank you for bringing this matter to our attention.
Unfortunately, we were unable to make successful contact to provide assistance due to you being unavailable. We have attempted to contact you via phone and by email.
If assistance is still needed regarding this matter, please respond with direct contact information and your compromised card number in question. Otherwise, we are limited on the assistance we can provide.
Thank you,
Executive Response Team
Customer Answer
Date: 08/17/2024

Complaint: 22020877

I am rejecting this response because:
I have not been contacted by COMDATA, I received NO EMAIL, and only calls outside friends and family was Fleetcor on caller ID. Nothing from ******************** so these attempts to co tact me are false. Tired of these stupid games. This is a complete waste of time. Nothing works correctly in society anymore. I give up maybe take xomdata to court since filing BBB didn't do anything... I'm done waiting my time HERE....
Sincerely,

***********************
Customer Answer
Date: 08/19/2024
I like how companies like com data can not contact. People not resolve the issues and blame it on everybody else.
I'm getting tired of third party. Companies and especially ones that are not in ******* should not be providing a service in *******. There should be a rule that the company in the country should have everything associated with that company in that country. Not customer service somewhere else in the world. Cause I can never understand anybody in any customer service bracket lately. They are not in *******. They're over in ************** or ***** or ****** or somewhere else. It's horrible customer service and it's becoming worse and worse. I've given up on calm data. They're gonna keep stronger out of money and I will just take them to court later in time since they don't want to do their JOBS....
Business Response
Date: 08/21/2024
Greetings!
We have received the complaint, but are limited on the assistance we can provide.
We attempted to reach out to you via phone and email and you responded appearing perplexed as to why we were attempting to assist.
Clarification of who we were and what we were attempting to accomplish was provided, but we received no additional communication.
If additional assistance is needed, pleae provide clarification of the need and we will be happy to assist.
Thank you,
Executive Response Team
Customer Answer
Date: 08/27/2024
Again I have received no attempt by Comdata, I check my emails daily LIES
ONLY missed calls that weren't spam said Fleetcor, not comdata so didn't answer. Again No attempts to reach out so if everyone not gonna do anything and then lie about the work THEY DIDNT DO, Forget the whole **** thing and comdata wins with its corrupt bearucracy. This has been a complete waste of time. Thanks for nothing in resolving issues. CS ***** everywhere these days. Any and all reviews on Comdata will be least stars possible cause of how they treat customers??????
Customer Answer
Date: 08/27/2024
Again I have received no attempt by Comdata, I check my emails daily LIES
ONLY missed calls that weren't spam said Fleetcor, not comdata so didn't answer. Again No attempts to reach out so if everyone not gonna do anything and then lie about the work THEY DIDNT DO, Forget the whole *Word Rejected* thing and comdata wins with its corrupt bearucracy. This has been a complete waste of time. Thanks for nothing in resolving issues. CS ***** everywhere these days. Any and all reviews on Comdata will be least stars possible cause of how they treat customers??????
Customer Answer
Date: 08/27/2024
Not satisfied with decision is different than not. Having anyone reach out to me? Which is what actually happened, so nobody did anything and now you closed the case good. It was useless and a waste of my time because nothing got reached out to me and nothing got resolved. I hate how society is where we all do nothing and act like we did everythanks for nothing, everybody that participated in this that had no results whatsoever.
Initial Complaint
Date:07/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I think this company has a higher instance with fraud unlike any business I've banked with before. My card number got used at a ***** Fargo and CVS. Also like many peoples experience my card was used 3 times within 5 mins totaling 480. When I called it in today I was told I would have to wait at least 20 days for the fraud to be looked into and for me to receive my funds. That's unacceptable and I believe this company has shady practices
Business Response
Date: 07/23/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. The resolution is outlined for you.

Fraud Dispute Timeframe:
We weren't able to file the dispute on 7/19/24 because there is a settlement period for the transactions to post.
The disputed transactions totaling $480.00 can take up to 10 business days for a decision.
To obtain an update send an email to ************************************************ and include your claim numbers and your contact information.
06581633
06581636
06581638
Supervisor Call Back:
A member of our leadership team called you on 7/22 to explain the process.
The supervisor disputed three transactions on your behalf.
$200.00
$200.00
$80.00
New Card:
Your new card was mailed out on 7/22/24.
Please allow 7 to 10 days to receive it by USPS.
We hope you find the resolution satisfactory and apologize for the inconvenience the timeframe is causing you.

For further assistance with the dispute, please email ****************************************** and enter your reference number ******** in the subject line. Include your information in the body of the email and request that the support agent call you directly.

We appreciate your patience and value your business.

Respectfully,

The Executive Response Team
Customer Answer
Date: 08/07/2024
I have waited over 10 business days and still not have received my money back, called the business twice and keep getting the run around

Business Response
Date: 08/19/2024
Greetings!
The customer has received credit in the form of a deposit to his card/
Thank you,
Executive Respome Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Comdata Corporation is BBB Accredited.