Business Profile

Credit Card Processing Services

Comdata Corporation

Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

230 total complaints in the last 3 years.
47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11-14-2024 our company close down we ask to close our account with them. they replay back the process will **** * to 8 weeks and another 2 to 4 week to get the check in that time the company will be closed. they closed the account right after and now we lost our money because they are not processing the refund. every time we call they don't care or they say to email them back. this account is partner with ******. the organization has multiple ways of refund the money as Express check or ATM withdraw but all these options were locked on our account . when we asked if there is any contract or paper said what that the process will take this long or the money will be hold. we did not get any answer. this type bank/ company should never be in business
Business Response
Date: 11/27/2024
******,

We hate to hear about your experience with the closing and refund process.

We have spoken with our account management team and they advised the following:
- Request to close submitted on 11/20/24.
- This process was completed on 11/21/24.
- Our credit department is set to finalize the return at the end of the month (November 2024) and a check will be cut at that time.
- Unfortunately, this is an automated process, so we cannot expedite this further.

While we understand this may not be the outcome hoped for, we hope you find our response satisfactory.

Customer Care
Initial Complaint
Date:11/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or around September 17th, someone called in to Comdata and was able to access my account. They were able to do a change of address and order a new card and have it sent to that address. They then activated the card and took out over $6,800 dollars in a span of about 10 days through an ATM near ******, Tx. When I filed the dispute the fraud department denied my claim. I asked to have it relooked at and again it was denied. I've called several times asking to speak to someone and the fraud department will not speak to me. Not sure how they were able to act as me over the phone and make these changes but meanwhile I am out this money.
Business Response
Date: 11/20/2024
Greetings,

We hate to hear about your dispute experience. During our investigation of the $7,068.00 in disputed charges, we contacted our **************** to request an additional review of the data available.

- Only an authorized cardholder would have access to sensitive card information to allow transactions to process.

- At the time that the activity occurred, this was a Corporate Spend account. Per the cardholder agreement, cardholders are responsible for all activity.

- The phone number on file for alerts, (645-763-2010) plays an out of service message. It is the cardholders responsibility to keep this information up to date at all times.

- Activity on the new card does not conflict with the disputed cards transaction history.

Please contact your company for the cardholder agreement pamphlet.

I provided the phone number ************ to our team to request and all call recordings. Unfortunately, they didn't locate any.

We understand this isn't the outcome you hoped for and apologize.

For further assistance, please send an email to ***********************************************************************.
Your reference number is 17774404
Include your contact information along with your request
A support agent will contact you as soon as possible
Kind regards,
Corpay
Customer Answer
Date: 11/20/2024

Complaint: 22515498

I am rejecting this response because:

Sincerely,

***** ******
Customer Answer
Date: 11/20/2024
I provided proof of me not being to process the withdrawals from my company. COMDATA was trying to pull the recordings of the fraudulent interaction but were unsuccessful in doing so. I provided everything they asked me for and still denied my claim. Not sure how else to prove that I didnt do the transactions and it was their system that was hacked.
Business Response
Date: 12/06/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

I presented the details of the disputes along with your letter confirming your location during the time the fraud was taking place and the maps of distances from the locations to your job site.
Although the cardholder agreement states that you have two days to submit the dispute, our team has overturned the initial decision to deny the claim.
A one-time courtesy credit of $7,068.00 was provided and you have confirmed receipt of funds in full.

The cardholder agreement was provided to you in a separate email. Please review section 7.

If you need further assistance, please send an email to ******************************************* Your reference number is 17836318.

Thank you for your time and patience. We value your business.

Best regards,
Corpay
Customer Answer
Date: 12/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:10/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Sep, my card was compromised and $20 was fraudulently stolen from my account. I reported this to Comdata, filed a dispute, closed the card, and received a new one. Why did these idiots send the provisional $20 to the stolen card?! I found out 10/15/24 when I called to ask why is it taking so long to get my money!!! I want to know where is my money?! 2ND PROB! That same day I used my card and had at least 7.25 for my purchase. I forgot my pin twice b/c of personal issues. I looked at my app and it showed I had 7.25 enough for my purchase. I then removed one item and had the store run it as credit and it approved!. I was like where did my money go?! I once again called COMDATA888 265-8228 and spoke with a girl named HAN to get more info on where my money went. She said they charge $1 for invalid pin! I WAS OUTRAGED! IN THIS DAY IN AGE WHAT KIND OF ROBBERY IS THIS. I BARELY MAKE ENOUGH MONEY AS IT IS! ANOTHER REASON I DONATE PLASMA VIA OCTAPLASMA. HOW IS THIS LEGAL? I HAVE A MEDICAL CONDITION THAT SOMETIMES MAKE ME FORGET TEMPORARILY! I FEEL LIKE I WANT TO FILE A POLICE ***ORT FOR ROBBERY. I WANT ALL MY MONEY BACK FOR THE INVALID PIN THAT THEY TOOK A DOLLAR OUT MY ACCOUNT!! I WANT ALL OF IT. I AM CLOSE TO SEEING HOW MANY OTHERS THERE ARE TO GET A CLASS ACTION SUIT. WHY IN THE ***** ARE YOU TAKING $1 OF PPL MONEY FOR INVALID PIN! SO ANYWAY I TOLD HAN THE *** TO GIVE ME A CASE NBR SO I CAN KEEP UP WITH THIS ISSUE, SHE LIED AND SAID THERE IS NONE AND THE CALL IS RECORDED. I TOLD HER I HAD A CASE NUMBER FOR THE $20 FRAUD ISSUE WHICH IS ********. I TOLD HER I WANT TO SPEAK TO A SUPERVISOR OR A TEAM LEAD SHE SAID THEY ALL IN A MEETING!!!!! I DIDN'T BELIEVE THAT, SO SHE SAID SHE IS SUBMITTING A REQUEST TO RETURN THE FUNDS WHICH CAN TAKE UP TO 8-10 DAYS IF I RECALL. I WAS ****** I SAID I NEED TO GET MY HBP MEDICATION TODAY! SHE INTERRUPTED ME AND SAID HER SUPERVISOR WAS AVAILABLE AND PLACED ME ON HOLD AFTER I WAITED ON HOLD FOR 15 MIN I HUNG UP!
Customer Answer
Date: 10/16/2024
The above is some of the communication from Comdata. I want all my money back! $20 provisional credit sent to the stolen card ending in 1153 and all of the $1 charges taken from my account because i entered the wrong pin preventing me from getting my blood pressure meds
Business Response
Date: 10/24/2024
Greetings!
We would like to thank you for the opportunity to address your issues and concerns.
Successful contact was made via email where you provided confirmation the issue has been resolved.
If assistance is needed regarding another matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Customer Answer
Date: 10/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:10/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For roughly 2 months I have made numerous requests to close our Coborns Credit Card account with Comdata. In addition to closing the account I have requested refund the $738 credit on the account. Mid August I was informed the card(s) on the account were no longer active and that it could take up to 30 days to close the account and receive the refund. Today I was told the account was closed on 10/1 and that I would have to wait up to 30 days to receive my refund.
Business Response
Date: 10/14/2024
Greetings!
We would like thank you for the opportunity to assist you regarding your issue.
Upon research of your issue, a check was processed and shipped out as of: 10/9/2024. The check will be sent via mail courier to the address on file.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Customer Answer
Date: 10/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22377445, and find that this resolution is satisfactory to me.

Sincerely,

David Badger
Initial Complaint
Date:10/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/13/24 I had $940 taken out of my Fintwist account via an Allpoint ATM located in ********** whilst I am 600 miles away. I opened a fraud dispute and have contacted the business multiple times via phone and email, both for an update and to provide evidence that it was a fraudulent withdrawal. I have contacted both Fintwist and Comdata and have had zero effort to resolve my issue. Every time they say they will call back they have not followed through. I would like an update on my fraud dispute and my money returned. At this point I will never do business with either of these companies again, and recommend no one else does either.
Business Response
Date: 10/16/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

Your time sheet of your location during the time the fraud occurred was provided to our ***************** along with ****** maps to show you were ***** miles away.
Your claim was approved on 10/14 for the disputed transactions in the total amount of $940.00.
Please allow up to a week to receive the credits back to your active card.

If you need further assistance with this matter, please contact me directly. My email address has been provided in a separate email.
You may also send an email to *************************** Please include your request and contact information. Your reference number is 17647784.

Thank your for your time and patience. We value your business.

Best regards,
Executive Response Analyst
Initial Complaint
Date:09/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So on September 9th I reported my card is stolen and I disputed the transaction with the card company fintwist..... They told me that the dispute will take up to 10 days and that they will refund me my money back after my car was stolen I'll call them the next day to report transactions was missing you because prior to my car being stolen no transactions has been made but the following day I've noticed small transactions being made I told them and made a dispute and I called nearly every day to get an update on the status they keep telling me to check my email but to no avail I'm receiving nothing in my email now it has been over the 10th day and I called them three times on three different occasions and to no avail I'm getting no answer and it doesn't seem like nothing is happening all they told me is that it's still in review and there's no update I'm worried that I won't be getting reimbursed for my phones being stolen
Business Response
Date: 10/07/2024
Greetings!
We have received your complaint for assistance and would like to thank you for bringing this matter to our attention.
Please be advised that we are a business that functions card to card which means in order for us to do any inquiries on your behalf, we would need the card number being referenced. We have multiple card products that we support and the information provided was not sufficient for us to inquire further. We attempted to contact you both by phone and email, but you were unavailable.
If assistance is still needed regarding this matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:09/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a payroll card for my paycheck. It was 56 dollars. I kept track of the money in the account. I should've been able to take out 50 dollars. The atm said no. I tried 45 and then 40. It turns out the card charges my account even when money is not dispensed. I admit I did not understand the fee schedule. When I called the card company she wanted to shame me for not using the correct atm. Avoiding to her I should've used an atm that is unknown to me. I wasted almost 30 dollars in fees and have to struggle longer because of their greed. Noone should ever have this card unless you have money to burn
Business Response
Date: 10/07/2024
Greetings!
We would like to thank you for the opportunity to assist you regarding your issue.
Please be advised that a one-time courtesy credit of: $19.75 has been processed and applied to the account.
If assistance is needed regarding another issue, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:09/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reported fraud on May 19th 2023 in the amount of $380.00. When I reported this, I was told that a new card would be sent out and a dispute would be put in and I should receive an answer within ***** days. I called on May 31, 2023, to find out the resolution, but was told it was still under review. Come to find out that a fraud case wasn't even put in until I called on June 2, 2023. However, I did not know this until further down the line. I called again on July 3, Sept 2 and 4, 2023 only to get the same response. I was told numerous times that there wasn't an email or phone number to the fraud **** and they would be contacting me when they've reached a decision. On December 5, 2023 I finally got a phone number, name, and an email address to speak with the fraud department directly. I emailed them once on Dec 5, 2023. In 2024 I emailed them on Feb 22, 23, 24, 28. March 3, 18. April 2, 5, 12. June 8. July 10, 23. August 12. Sept 21. A total of 14 times. The last 3 emails came back as mailer-daemon. In 2023 I called on May *****. June 2. July 3. Sept 4, 21. Dec 5. In 2024 I called on Feb 22, 23, 24, 28. March 3, 18. April 2, 12. May 5. June 8. July 10, 23. Aug 12. Sept 21. A total of 21 times. The name, email address and phone number I received is, *******************************************************************************************************************************************. I did not know that I could go above them and report them. I recently found out about this and this is why I did not report it within a year. My case number is ********. The card number that was fraudulent was **************** in the amount of $380.00.
Business Response
Date: 09/30/2024
Greetings!
We have received your complaint for assistance and we would like to thank you for the opportunity to address your issue.
You've expressed dissatisfaction with the outcome of a previously submitted fraud dispute. We were unable to make successful contact to address the matter. Please be encouraged to provide us with any supporting documentation that you would like taken into consideration to overturn the current decision.
Thank you,
Executive Response Team
Customer Answer
Date: 10/17/2024
This is not resolved. I got a message from another company that was looking into this and Comdata replied to them and sent me an email. The email says that they will not refund because the agreement I signed states that they are not responsible if my account is hacked. Not exactly those words, but the problem is that I did not sign anything. I asked for the agreement and they said that I had to call the company that issued the card. Which is modivcare. I did this and they do not have anything on file. So if Comdata doesn't have the agreement and neither does *********, then there isn't an agreement. Can we please reopen this case? Thank you
Business Response
Date: 10/31/2024
********,
Please see the attached agreement file provided to us by our payment support team. We apologize about the inconvenience, however at this time our decision will remain.
Thank you
Initial Complaint
Date:09/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$296.10 was stolen from my prepaid Fintwist card. I asked * why my claim was denied they won't give me a answer. I was given fake EMAILS; and told to make a police report which I did. I called back and* was told to send it to a different EMAIL, which I did and they won't refund me the money stolen. I want to know why my dispute claim was denied on my Fintwist through Comdata prepaid card # ***************** REF#******L4ATD3 on August ****** for $296.10
Business Response
Date: 09/30/2024
Greetings!
We would like to thank you for bringing this matter to our attention. We've attempted to contact you both by phone and via email, but you were unavailable. At this time, the fraud dispute will remain in its current status. If you would like for the outcome of the fraud dispute to be overturned, we would need supporting documentation.
Thank you,
Executive Response Team
Customer Answer
Date: 09/30/2024
I have not received any calls about this dispute. I have received an email that my claim was received, and a Email that the claim was denied, and that is it. I have tried calling many times to speak to a supervisor and I was told every time the decision is final and there is nothing I can do. I have contacted and and talked to the manager where the money was taken, and was given the business phone number to the *** owner. I spoke to a customer service **** there and he could not find any information on the card being used there.
Customer Answer
Date: 10/02/2024
I have not received any calls about this dispute. I have received an email that my claim was received, and a Email that the claim was denied, and that is it. I have tried calling many times to speak to a supervisor and I was told every time the decision is final and there is nothing I can do. I have contacted and and talked to the manager where the money was taken, and was given the business phone number to the *** owner. I spoke to a customer service **** there and he could not find any information on the card being used there.
Business Response
Date: 10/10/2024
Greetings!
We would like to thank you for bringing this matter to our attention. If you would like to contest the outcome of a previously submitted fraud dispute, please respond and provide any supporting documentation you would like presented for review and reconsideration.
We were able to make successful contact via email one time, but received no additional correspondence.
If assistance is needed regarding this matter, please respond with the best contact number to reach you. A member of the team will be happy to assist.
Thank you,
Executive Response Team
Customer Answer
Date: 10/18/2024
I was working when the money was stolen , and that was verified by my employer that I was working . The *********** said they have no withdraws from that card at the location the money was taken.
Customer Answer
Date: 10/24/2024
I was working when the money was stolen , and that was verified by my employer that I was working . The *********** said they have no withdraws from that card at the location the money was taken.
Business Response
Date: 10/31/2024
Greetings,

We appreciate the opportunity to further review your dispute and our findings are outlined below:

Disputed transactions:
Dispute number ******** - $280.00 - ******, ** - transaction on 8/1/24
Dispute number ******** - $7.00 - ****** - transactions on 8/2/24.
Dispute number ******** - $7.00 - ****** - transactions on 8/2/24.
The two transactions in ****** are for Transatel UBIGI.
These transactions were more than likely performed over the phone or internet.
Transatel is a brand for worldwide cellular connectivity dedicated to the consumer internet.
Card Information:
Your card was activated on 8/1 by using the activation code provided with the card.
The transactions were performed on 8/1 and 8/2.
Your disputes were filed on 8/3.
Address of ATM in *****:
********************************* ******, **. 91767.
The address is 8 minutes from your company's address.
Please view the attachment for the image of map's.
ATM:
The card number provided has an additional "7".
We weren't able to locate your card until the additional 7 was removed.
If the same card number you provided us was provided to the ************ they wouldn't be able to locate it since it is an incorrect card number.
Timecard:
The timecard you provided is hard to read and we have requested an image that is legible.
We attempted to enlarge it, however, it wouldn't enlarge large enough to read and it was blurry.
We have left voicemails and attempted to obtain a clear and larger image of your timecard.
The decision to deny the disputed charges will remain. We understand that this isn't the outcome you had hoped for.
If you are able to provide concrete evidence that you or someone you know didn't have your card, please send an email to the Fraud department:
Fraud department: *****************************************************************************.
Include the dispute numbers listed above in the email.
Provide your contact information and an agent will follow up with you as soon as possible by email.
Your reference number is 17733870.

Thank you for your time and patience. We value your business.

Kind regards,
Corpay
Initial Complaint
Date:08/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 27, 2024 four unauthorized withdrawals were made into my account totaling $860.00. I called the bank and was told my card could have gotten hacked so they sent me a new card and to submit a fraud dispute on their website. I submitted fraud disputes for the 4 transactions on January 29th, 2024. On February 2nd I got emails saying that they had not found sufficient evidence to support my claim, and that I could request the documents they relied on to make their decision by emailing *************************************************** I emailed them and never heard anything back. I have emailed that email multiple times and still no response. Ive also called multiple times and every time they just say they will escalate the issue with management yet, I still never hear anything back. this is not the first time unauthorized transactions like this happen to me and am tired of the bank making it very difficult to get my refund.
Business Response
Date: 09/03/2024
Greetings,

We would like the opportunity to provide you with assistance regarding your fraud dispute. However, we have been unsuccessful in reaching you.
We attempted to call you on 8/27, 8/28/, 8/29, and 9/2.
Three emails were sent to you on 8/27, 8/28, and 8/30.
We are unable to locate your information without your card number.

For further assistance, please send an email to ******************************************* Include your reference number ******** as the subject line and your information and request in the body of the email. A support agent will contact you as soon as possible.

We look forward to speaking with you and value your business.

Respectfully,
Corpay^
Customer Answer
Date: 09/09/2024

Complaint: 22199079

I am rejecting this response because: I sent them the card number like they asked in September 3rd and have not heard back, I also tried calling them and no one answers.

Sincerely,

****** ******
Business Response
Date: 09/23/2024
Greetings!
We have received the complaint for assistance. Successful contact was made with the customer once where there was a language barrier. We've continued to attempt to contact the customer with an interpreter to assist. Customer has not been available for any of the attempted correspodences.
In order for us to provide additional assistance, we would need to be able to obtain the card number in question and speak with the customer to address the issues at hand to find resolution.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team

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