Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Comdata Corporation has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently donated plasma and was compensated via a Fintwist Mastercard. They are the same company as Comdata.Their paperwork CLEARLY states that I can transfer funds from the card to my bank account.When asked, they tell me they are under maintenance and that this ability will not be available for MONTHS.I suspect they have not offered this capability, but I have no proof. This feels like false advertising.

  

  Business Response

  Date: 02/24/2025

  Greetings!

  We would like to thank you for the opportunity to assist with your issue. It was stated the customer was experiencing complications with setting up transfers from his Fintwist card to his financial institution. 
  
  We have researched and have not found sufficient data or reports to support there are any technical issues depriving users from setting up transfer access. Please be encouraged to try to register again. If you experience any issues, please contact **************** by the number on the back of the card. An agent can assist and troubleshoot if any issues are identified. 
  
  This update was provided verbally and a scheduled follow was made and placed for 2/24/2025, but customer was unavailable. A final email recap was sent providing update as well. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bicycle rim through *********** and it didn't get delivered ******* says they made a refund of $47.52 to my fintwist payroll card but fintwist says they sent the money back and neither company wants to accept the responsibility of my order and money being missing and both have been uncooperative in this effort to obtain my funds.the balance was $47.52 and that was without taxes included,I think they were just going to try to refund the amount it cost without taxes or me having to pay fees to get the item shipped to me,I sent 3 emails prior to the order being shipped with specific delivery instructions so the item would not be misplaced. I have disputed this between both ******* and fintwist/comdata and neither want to refund this to me.

  

  Business Response

  Date: 02/17/2025

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  In reviewing the documents and emails, your issue of not receiving your funds back from *******, was sent to our back office team on 2/10/25.
  Your funds of $47.52 will be credited to your card as a chargeback. 
  Please allow 1 to 3 business days for the chargeback to be applied to your card. 
  
  I have attached the report you requested in a separate email, for the activity on your card for the past six months. 
  
  If needed you may send an email to ****************************************** for further assistance. Your reference number is ********. Please include your contact information and the reason for your request. 
  
  Thank you for your time and patience. We value your business. 
  
  Best regard,   
  Corpay

  Customer Answer

  Date: 02/17/2025

  I don't know if I should close this out or not until the money is deposited to my account what do you think?

• Initial Complaint

  Date:01/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used a payment card through Comdata called Fintwist. On December 20, 2024 somebody got my information and used my debit card to make several transactions totalling $1400. **************** has been uncooperative with me. If ******** cannot help me recover the funds, who can? I called customer service that evening about the transactions. I was told to wait 7 business days to file a dispute. I called them back and was unable to gain access to my account online, so they filed a dispute over the phone for me. They said I must wait 10 business days to hear back about the dispute. I was given 5 case numbers. After the 10 days passed, I called back and was told my dispute was denied. This is a nightmare because I am out $1400 and never gave my card out to anybody. I called the police where I live (**) and where the crime took place (**). I went on *****************, and the 3 major credit bureaus. The police say they can't help me without affidavits of forgery. Fintwist will NOT give me any information for them. **************** tells me to talk to their fraud department who does not have a phone number. They will not return my emails. Time has run out. The money was spent by a thief, and they are sitting by doing nothing, telling me the dispute was denied and will not give me anything in writing with the case number. They are negligent in telling me my dispute was filed. I believe the filed it wrongly and am very disappointed in them. I hope Comdata can take the action to help me, but am prepared for the waiting game. If there is no phone number to call where do victims of identity thefts turn? Why will they not email me? Fintwist (Comdata) is soft on identity theft. Who gave out my debit card and pin? Not me. Why will they not communicate? Ask the supervisor, who needs time. Are Comdata and ******** not affiliated? They will not tell me over the phone - I have tried multiple numbers. They are waiting for this to pass. Watch out for Fintwist!

  

  Business Response

  Date: 02/05/2025

  Greetings!
  

  We would like to thank you for the opportunity to assist you regarding your complaint. You've expressed your frustrations of your account being compromised and requesting an update regarding a previously submitted fraud dispute.
  
  Please be advised that we have collaborated with the **************** on your behalf and your dispute was approved for reimbursement. The credit  has been submitted for processing and you can anticipate the reimbursement to be deposited to the active card on file. 
  
  We understand this experience may have been frustrating, but are glad we were able to reach the anticipated outcome and resolution. 
  
  
  If there are any additional questions, concerns, or issues please do not hesitate to reach out to a member of the team. 
  

  Thank you, '

  Executive Response Team 

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On two separate occasions I have had money removed ******* comdata bank card account the first time was on December 31 2024. I tried to make a withdrawal for 120. However, it was declined. However, $124 was still deducted from my account. I called that night and they said they would do an investigation. I called later on and was told that the investigation would not be finished until Friday January 17th. This morning, I was informed that someone did an atm withdrawal at a ********* in ********** ga, and 120 was deducted from my account. I was never in ********** and my card was with me the whole time. I tried to see what was going on. I was told that i would have to wait until January 22 to request another Investigation. Thus, I am out 244 dollars and will likely have to wait until the end of the month to get my money back.

  

  Business Response

  Date: 01/17/2025

  *******,
  
  We hate to hear you had a negative experience with our dispute process. As of 1/15/25, a credit for your dispute of $123.00 was posted toward your card balance. If you have further transaction disputes of this manner, please file those for review. Please note that the investigation time may take up to 10 business days. 
  
  We thank you for your patience while we researched your complaint.

• Initial Complaint

  Date:12/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Five an authorized transactions happened on my Comdata account without my knowledge Comdata Alert: A transaction of USD0.10 was authorized on 2024-12-29 19:08:19 to acct **4065. Avail.***:?1612.48 Comdata Alert: A transaction of USD106.00 was authorized on 2024-12-29 19:09:57 to acct **4065. Avail.***:?1506.48 Next was 80 Next was 156 Next was 89 usd

  

  Business Response

  Date: 12/30/2024

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  In reviewing the dates of the fraudulent transactions, please wait a full 7 days to file a dispute for each transaction that has been posted. 
  There is a box that says "dispute". Click the box and complete the questions.

  Please allow up to 21 business days. After that time and you haven't received a notification for the decision, please send an email to *****************************************************************************.
  Enter your contract number in the subject line. Your contract number was provided in a separate email. 
  Your request in the body of the email, to include your contact information. 

  Thank you for confirming a new card has been ordered. 
  
  If you will need further assistance, please email ****************************************** and enter your contract number in the subject line and your request, along with your contact information in the body of the email. Your reference  number is 17957284.
  
  Thank you for your time and patience. We value your business. 
  Corpay

  Customer Answer

  Date: 02/14/2025

  My name is *******. ******* I already filled a complaint about an authorized transactions amounting to ****** USD with Comdata and it was approved on the 7th January but they are refusing to credit my account Have called on so many times and all they do is to tell me they are escalating the issue On several attempts nothing happen ********** is my account information

  

  Business Response

  Date: 03/17/2025

  Greetings,
  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions: the actions were taken on 12/30/24. We spoke to you over the phone and provided you with an email resolution. 
  
  In reviewing the dates of the fraudulent transactions, please wait a full 7 days to file a dispute for each transaction that has been posted.
  There is a box that says "dispute". Click the box and complete the questions.
  
  Please allow up to 21 business days. After that time and you haven't received a notification for the decision, please send an email to *****************************************************************************.
  Enter your contract number in the subject line. Your contract number was provided in a separate email.
  Your request in the body of the email, including your contact information.
  
  Thank you for confirming a new card has been ordered.
  
  If you will need further assistance, please email ****************************************** and enter your contract number in the subject line and your request, along with your contact information in the body of the email. Your reference number is 17957284.
  
  Thank you for your time and patience. We value your business.
  Corpay

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During November I just started my job I got my second pay I went to the atm I tried to take ************************************* looking at my account seeing I got paid 633, well the first transaction told me insufficient funds I knew that was wrong so I tried again same atm same thing insufficient funds, I drive 20 minutes try a different atm same thing 200 insufficient funds when I look at my account 30 minutes later my money is gone says I took it out when I didnt I called I disputed it that was in November I was given a previsionary credit of 600 dollars fast forward to today I got payed on Thursday my check was taken 600 5 days before Christmas for what I dont know no ones contacted me by email Ive sent all my proof in multiple all my receipts that show I did t get any money dispensed yet my money is gone and no one even contacted me

  

  Business Response

  Date: 12/27/2024

  Greeting,

  Thank you for allowing us the opportunity to assist you by taken action to research and provide you with the resolution. 

  
  The provisional credit was to provide you with the funds until we received a decision from the ATMPOS. 
  We received an email from ATMPOS stating the funds were dispensed then returned to the bank on 12/18/24.
  They provided three documents with the chargebacks. 
  Fintwist doesn't have your funds. 
  This matter will need to be disputed with the ATMPOS. 
  Please obtain the phone number from the ATMPOS you used. 

  We understand this is not the outcome you had hoped for and apologize for the inconvenience it has caused you. 

  If you need further assistance with this matter, please email ****************************************** and enter your reference number ******** in the subject line and your request along with your contact information in the body of the email. A Support agent will contact you as soon as possible. 
  
  Thank you for your time and patience We value your business. 
  Corpay

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are charging ATM fees at their so called surcharge-free ATM's. I don't use the card that often but this has been a recurring problem dating back many years. I called customer support and got the run-around. He said he would document that I was being charged fees. All he wanted to do is send me text messages. That was their main priority; to get my phone number so they can spam me text messages instead of addressing the fees they are fraudulently charging. The representative took my phone number stating "I need your phone number just in case we lose connection". I gave him my phone number and he hung up. I never received a call back.

  

  Business Response

  Date: 12/27/2024

  *****,
  
  We hate to hear about your experience with our customer service. 
   
  After reviewing your cardholder account, it was determined a $3.00 courtesy credit will be issued. Please allow ***** business hours for this credit to reflect toward your balance.
  
  Upon further investigation, it appears the fees charged were only ATM usage fees, not surcharges from out of network locations. Please keep in mind, there are charges to use the card - see the attached ATM Fee explanation from the cardholder agreement. You may request a copy of your fee schedule by contacting your issuing office.
   
  Thank you for bringing your concerns to our attention.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was used fraudulently in the amount of $503.50 I called Comdata to file a dispute 09/12/23 and was advised they will review it, on 10-13-2024 I called since no progress was ever made. again I was advised they would escalate to have it resolved, today 12-05-2024 over a year from my original dispute still no resolution. I have tried to work with Comdata and this will be my last attempt before I seek legal action and attorney fees for the unresolved fraudulent charge, rather than seeking $503.50 I would seek damages to the full extent of the law plus attorney fees. They have failed to timely resolve a fraudulent charge and have made me loose time and money trying to resolve this issue. I am requesting my full refund immediately without delays.

  

  Business Response

  Date: 12/20/2024

  Greetings,

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  We provided the dispute information to our team. 
  Your dispute is approved and the funds in the amount of $509.06 was transferred to your card on 12/19/24.
  Thank you for confirming you have received the funds. 
  

  If you need further assistance, please send an email to ****************************************** and enter your reference number ******** in the subject line and your contact information, along with your request in the body of the email. An agent will contact you as soon as possible. 
  
  We appreciate your patience and value your business.   
  
  Best regards, 
  Executive Response Analyst

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/24/24, Fintwist/Comdata posted pay deposited on my card # ending in amount 8908 / account# ending in ***** in amount of $683.45 at 1:53 pm. At 6:12 pm, I went to grocery store, I checked my card and the balance was $16.86. 2 unautherized transactions were approved on my card in the amounts of $300 (@5:03 pm) and $340 (@5:04 pm).I called reporting the unauthorized transactions to Comdata/Fintwist. I was told that my card (ending in 8908) would be blocked and a new card would be sent and the balance would be placed on the new card ( now ending in #**** / account # ***** A claim was placed for reimbursement and I would be contacted within 10 business days. On 11/08/24, I called back for a follow up because I hadn't been contacted. I was told that no claim was found. A new claim was filed, and I would be contacted in another 10 business days On 11/27/24, I called again, and was given a claim #********/06854250, and that $3.__ was already credited to the new card and given a web address *************************************** and was told not to place a new claim because all would be denied due to repeat claims.On the sight, I couldn't find where to check the claims only to file a new claim. I work hard for my pay. This situation had caused me to fall behind in my obligations causing great devastation for me to provide for my family I need for this situation to be resolved as soon as possible.

  

  Business Response

  Date: 12/02/2024

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  In reviewing your card, I confirmed that you received two credits for both fraudulent transactions. 
  11/27/24, you received a credit of $303.00 and $343.00.
  As we discussed, you confirmed that you did receive the credits. 
  
  If you need further assistance, please send an email to ******************************************* Your reference number is ********. Please include your contact information. An agent will follow up with you as soon as possible. 
  
  Best regards, 
  Corpay

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my direct deposit on 10-31-24. On 11-02-24, while campaigning at a voting center, I received multiple alerts notifying me of transactions totaling $1,028 on my card. Shocked and distressed, I immediately contacted your customer service team. Due to the emotional distress of the situation, I initially had trouble recalling my card number. However, after regaining my composure, I was able to provide the necessary details and complete a police report to report the card as stolen.I was informed by customer service that I would need to wait seven days for the transactions to be fully processed before I could initiate a dispute, which I did on November 11th. Following that, I was told I would need to wait another 10 business days for the investigation to be completed before a refund would be processed.On 11-23-24, I called again for an update, and was advised to call back on 11-25-24. Upon calling 11-25-24, I was informed that my dispute had been denied and an email had been sent to me with details. However, I have not received any email communication regarding this decision. On 11-26-24, I called Comdata 6 times and was redirected each time to the wrong department.Furthermore, when I requested the contact information for the fraud department, on 11-25-24, I was told there was no direct phone number and that they could only be reached by email. I was informed that they would submit a request for the email to be "resent," but as of 11-26-24, I have not received it.Given the circumstances, I am extremely disappointed in how this matter has been handled. The delay in resolving my dispute and the lack of transparency throughout the process have only compounded the financial hardship I am already facing. As I am still waiting for my funds to be returned, I will continue pursuing this matter until a resolution is reached. I have urged Comdata to take immediate action to rectify this situation, which they have not done.

  

  Business Response

  Date: 12/05/2024

  Greetings,
  
  Thank you for the opportunity to address your concerns. Upon review of your complaint regarding your prepaid card dispute, we have taken the following actions and/or research points to resolve this matter:
  
  We researched to your disputes.
  We then presented the disputes to the ***************** in which the initial decision to deny your disputes, was overturned.
  On 11/27/24:
  o The first four disputes totaling $1,000.00 were credited to your new card.
  o The credits can take 2 to 5 business days to be applied.
  

  The fifth dispute in the amount of $28.49 is under review.
  o The dispute was received later than the first four disputes.
  o ******************** are within the ten days to provide a decision.
  

  We will monitor the dispute of $28.49 for the resolution and provide you with an update.

  If you need further assistance, you may send an email to ******************************************* Your reference number is 17851992.

  Best regards, 

  Comdata