Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fraud for two different transactions on two different days, and I still havent been able to receive my funds. Although one has been processed, but still have not received no credit nor check. Ive never been able to receive credits to my account for some reason in the past when *** had fraudulent activity on my account, Ive always received a check in the mail. Need an update.

  

  Business Response

  Date: 04/30/2025

  ********,
  
  We hate to hear about your experience with the dispute process. 
  
  We have contacted our research department for an update and they advised the refund check is in process. Unfortunately, the process that had to be followed for some or all of the transactions included requesting the merchant issue a refund, which has further delayed the process. 
  
  If you do not receive further communication with expectations within 5 business days, please contact the agent assigned your case. An email containing their contact information was provided on 4/30/25.
  
  We apologize for the inconvenience and hope by addressing your concerns and providing a temporary point of contact, we have regained your trust in our company.
  
  Thank you for your patience while we researched your complaint. 

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Card was hacked on 5/20/23 at an *** on the **********, I was currently in ************** area getting Fuel when transactions happed, I received an alert from Comdata fraud and had my company dispute the *** transactions. Comdata Fraud blocked my card 5/26/23. My company issued me a temp card and asked comdata *** to move the remaining funds to my temp card so I could continue on with my day. Months later and no notification fraud has been returned to my old card, when looking into the refund my acct manager discovered they refunded the original card back on 6/12/23 and then 6/15/23 there were more *** transactions withdrawing the funds completely again. Acct manger went back with comdata trying to get an answer as to what happened and eventually submitted another dispute for the second round of *** withdrawal fraud. Card should have been blocked by fraud and not accessible when the second set of *** withdrawals happened. We have been fighting for 2 years to get resolved or answers, we have been given different excuses but not why someone was able to pull the funds once the initial dispute was returned. Comdata is used as an advance program with the company I work with so I am charged for what is loaded onto my comdata card. I need these funds back.

  

  Business Response

  Date: 04/22/2025

  Greetings!

  We would like to thank you for the opportunity to address your concerns regarding reimbursement of a previously submitted fraud dispute. 

  Upon review of your complaint it was discovered that this dispute was approved for full reimbursement. The funds were applied to the card on 6/9/2023 and totaled $2,485.50. The funds were deposited to the blocked card because the process is once a new card is received, the funds can be transferred to the new card. 

  We attempted to contact you by both phone and email, but you were unavailable. We hope this provides the necessary clarification. 

  Thank you for the opportunity to assist, 

  Executive Response Team 

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Comdata Fuel Card occurred fraudulent charges on December 9th and 10th. 12/9/24 the charge of ****** was made at a TA truck stop in **********, **. 12/10/24 the charge of ****** was made at a ** ******** truck stop in **********, **. I have a logbook to prove I was in ** during those charges. I made the first contact with Comdata 12/11/24, I was advised to send an email to ********************************** which was the wrong email address, it should have been fraud**********************************. Second phone call was 1/1/25 and was told to send another email to the correct email address and that it was being delayed because of the holidays. Still no response, third call on 2/19/25 and again was told that it was taking longer because of the holiday. She looked closer then realized that the dispute was closed on 1/1/25 instead of being opened. At that time I decided to close my account so no more monthly charges of ***** would be taken out. She told me that it wouldnt interfere with my dispute. A charge of ***** was taken out of my bank account on 3/4/25. I sent emails daily starting 3/19/25 through 3/31/25. Last call was on 4/3/25. And was told it was still being processed. I asked for a supervisor and was put on hold for 40 minutes. She said that the supervisor would call back because she was busy but as of today no call or email. Since I closed my account I have no access to my account on their website. This is my 3 dispute in 2024. The customer service is terrible and their employees are not helpful at all. Attached is the email that customer service sent to their fraud department to ask for an update with no response.

  

  Business Response

  Date: 04/14/2025

  Greetings!

  We would like to thank you for the opportunity to address your issue. We have collaborated with our **************** regarding the outcome of a previously submitted fraud dispute. 

  The dispute has been approved for reimbursement. The check will be processed and mailed out on 4/18/2025. 

  If assistance is needed regarding any other issue, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

  Customer Answer

  Date: 04/18/2025

  Im not going to accept comdatas response until I have the check in my hand. I have been told it was settled before and it wasnt. 

  Customer Answer

  Date: 04/27/2025

  I still have not received anything from ComData, no communication or payment. 

  

  Business Response

  Date: 05/02/2025

  Greetings!

  We would like to thank you for the opportunity to assist regarding you receiving your anticipated reimbursement. 

  Due to the account being closed, a check had to be processed and sent via mail courier. It's understood that you haven't received your check as of yet, however, there isn't anything we can do to expedite the process with the mail courier. 
  
  We attempted to contact you via phone, but you were unavailable. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

  Customer Answer

  Date: 05/15/2025

  Still no check but we did get a statement saying we have credit on an account that we dont even have access to. Tried calling but all I got was a run around. All they said was that they couldnt find me and I didnt have an account. If I had an issue to talk to the fraud department, I asked to be transferred but was told that she couldnt do that and I had to send an email. How am I to contact anyone from this company if they dont give me a phone number or a direct email to someone that could really help me with this issue. If they sent out a check like they said they did on the 18th of April why do I have a credit on a statement that was sent out on May first and still no check. This company is quick to take money out of my checking account which they have on file a week after it was charged but cant give me back what is owed to me from over 5 months ago. Still no resolution! Hopefully you can get a response because I surely cant.

  Customer Answer

  Date: 05/19/2025

  Still no check but we did get a statement saying we have credit on an account that we dont even have access to. Tried calling but all I got was a run around. All they said was that they couldnt find me and I didnt have an account. If I had an issue to talk to the fraud department, I asked to be transferred but was told that she couldnt do that and I had to send an email. How am I to contact anyone from this company if they dont give me a phone number or a direct email to someone that could really help me with this issue. If they sent out a check like they said they did on the 18th of April why do I have a credit on a statement that was sent out on May first and still no check. This company is quick to take money out of my checking account which they have on file a week after it was charged but cant give me back what is owed to me from over 5 months ago. Still no resolution! Hopefully you can get a response because I surely cant.

  

  Business Response

  Date: 05/30/2025

  Greetings!

  We would like to thank you for the opportunity to address you concerns regarding obtaining the anticipated reimbursement. 

  The fraudulent activity was approved and placed on the account as a credit instead of applying to a check. We are currently in collaboration with our ********************* to obtain more specifics of when the check will be processed. 

  We wanted to provide the most recent update as we continued to work to resolution for your issue. 

  If assistance is needed regarding any other issue, please don't hesitate to reach out to a member of the team. 

  Thank you once again for the opportunity to assist.

  Executive Response Team 

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fint West literally charged me on a car that I specifically no longer had. I had activated another card over 3 weeks ago or so. And they were still trying to use an old cards information to charge my card. A card that was stolen. For that matter. They emptied out my card account I have no reason me and am stranded for work because of them I will be looking into whatever other legal remedies I can go through. Trying to get my money back in 7 days isn't going to cut it

  

  Business Response

  Date: 03/26/2025

  Greetings!

  We would like to thank you for the opportunity to address your concerns. 

  Unfortunately, we've been limited on the assistance we can provide due to lack of making successful contact. The phone number provided in the complaint was not valid. We also attempted to encourage correspondence via email, but you were also unavailable. 

  If assistance is still needed regarding this matter, please reach out to a member of the team by sending an email to: ******************************************** A member of the team will be happy to assist. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fintwist is the worst. Someone acquired my card info and withdrew the funds. I locked the card on their app but when I called in they refused to answer until I unlocked the card. While I'm waiting for assistance the rest of my money was withdrawn. They use the excuse that the charges were pending to not file a dispute. Now I'm told to wait another 10 business days so it will be a month with no paycheck. Someone working at fintwist may be responsive because I am very careful with its use. I am sick from this.

  

  Business Response

  Date: 03/19/2025

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  I located fraud case ******** for $300.00 and case ******* for $280.00.
  The fraud department received the disputes on 3/12, which they were still within their timeframe of providing a decision. 
  Both of your disputes to total $580.00 were approved on 3/18/25. You confirmed that you have received the approval emails. 
  
  *** Please allow up to 48 hours to receive the credits. 
  

  If you need further assistance or have any questions, please send an email to ****************************************** and enter your reference number ******** in the subject line, your request in the body of the email, along with your contact information. A Support agent will contact you as soon as possible. 
  
  Thank you for your time and patience. We value your continued business. 
  
  Best regards, 
  Corpay

  Customer Answer

  Date: 03/29/2025

  I have timely responded and left a message but yes it is now resolved.  Thank you for your help!

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/07/2025 my fintwist card was fraudulently used. Someone stole $990 from my card while I was at work. The fraudulent withdraws were made at target in *********** off sunset Blvd. 2 $300 transactions, a $280 transaction and 3 $3 transactions.I didn't make them cause I was at work 323 miles north in *******,**. This is the 2nd time my fintwist card had money stolen from me while at work.I don't feel I should have to wait almost 2 months again to be refunded the money I earned. This is unacceptable and they need to fix their card security issues. No one should be robbed blind and have to wait over a month for their hard earned money

  

  Business Response

  Date: 03/13/2025

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us by providing you with the dispute information and email address to follow up on your dispute and to provide your location at the time the fraudulent transactions took place. 
  
  Your dispute numbers and amounts: 
  --Case ******* $280.00
  --Case ******* $300.00
  --Case ******* $300.00
  
  The disputes were filed on 3/10/25 and sent to fraud for review on 3/12/25.
  As we discussed, please allow the fraud department to conduct their investigation. They are still within their timeframe to provide you with a decision. 
  
  To follow up on your dispute and to provide your location during the time the transactions occurred: 
  --Please email: *****************************************************************************
  --Enter your contract number that was provided in a separate email,  in the subject line.
  --Include your dispute reference numbers in the body of the email.
  --Attach your location and disclose in your email that you have done so.
  
  If you need further assistance, you may email ******************************************* Your reference number is ********. Include your contact information in the body of the email. A Support agent will contact you within 24 to 72 business hours. 

  Thank you for your time and patience. We value your continued business. 
  Corpay

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a request a on February 16, 2025 for my invoices from 2023 for a tax audit that my company is going through. I have called and emailed this Comdata everyday and the customer service provided has been unprofessional. They keep stating everyday someone will reach out to me to send me my invoices. Noone has yet to resolve this issue and my deadline is near for the ***. I will have to pay back money to the *** when there is proof in there system that I made these payments. I have requested to for a manager and the manager ****** **** claim another department will reach out to send me my invoices. This is a federal level issue when dealing with taxes. I paid this company but they are not willing to send me my 2023 invoices or write a professional head letter for the *** starting how much I paid monthly. They have been ignoring my emails and not willing to help me with this issue. *** is not willing to accept a excel spreadsheet report summary, which is what they sent previously. The document doesn't look professional. I told them this several times as well.

  

  Business Response

  Date: 03/11/2025

  *****,

  We hate to hear about your experience with our customer support team while requesting documents. We have taken the following actions to resolve this matter:

   * A request processed on your behalf to retrieve the 2023 invoices from our archives.
   * Due to the age and account type, these documents may not be deliverable.
   * In the instance of the documents not being deliverable, we prepared a company letterhead explanation as an alternative.
   * A follow-up from our agent is set for 3/12/25.
   * Our agent, in addition, provided his direct contact information, should there be any further support concerns.

  We thank you for your patience and understanding and hope you find our response satisfactory.

  Thank you

  
  

  Customer Answer

  Date: 03/21/2025

  Complaint resolved 

• Initial Complaint

  Date:02/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do not allow transfering within the app or the website. If so, that functionality is broken and I cannot get ahold of ANYONE to help.I've called numerous times and sent 2 emails to the address provided on their site.With all they charge in fees, you'd think there'd be a customer support team or a somewhat competent web developer, but, it appears not.

  

  Business Response

  Date: 03/07/2025

  Greetings!

  We received your complaint requesting assistance with complications with performing transfers via app / online platforms. We would like to thank you for the opportunity to address your concerns.

  Successful contact was made with you on 3/4, where you disclosed in the exchange that you were traveling.

  However, you've been unavailable to speak for the multiple attempts made since the first call. Whenever your schedule permits, please be encouraged to contact **************** by the number on the back of the card and speak with an agent. This allows them to troubleshoot in realtime to identify any issues that could be depriving you from successfully transferring the funds. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** ********* with PS trucking at *************************************** I Submitted a fraudulent dispute form on feb ******* for a charge of ****** account number *****. Email reply said someone would be contacting me about this matter within 24 hrs and I have not received any response back from them..

  

  Business Response

  Date: 03/05/2025

  Greetings!

  We would like to thank you for the opportunity to assist. We received your complaint regarding lack of communication for a previously submitted fraud dispute. 
  
  Successful contact was made with you where we were able to provide clarification. Please allow up to 60 days for a dispute outcome. We apologize for any miscommunication or confusion. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been going on since Jan. 3 ***** I bought my grandchildren all 14 of them Christmas gifts off Amazon I got all but 3 gifts so I call ****** they gave me the run around so I called this Finttwist card and the lady told me there's nothing they could do about it so I call back and now Finttwist giving me the run around this card is nothing but a gimmick I would never put 2 pennies on this card but my employer gave it to me I work hard for my money and this card will not give me my ****** back talking about prove it what can I prove if the package came it wasn't on my porch I'll never ever ever ever ever deal with these people even the people you talk to are smart mouths what can I do should I leave it alone or file charges!!

  

  Business Response

  Date: 02/19/2025

  Greetings, 

  ****,
  
  Thank you for allowing us the opportunity to improve your experience with us. As we discussed on 2/17/25:
  
  Please obtain the information in the email that was sent to you on the morning of 2/17/25.
  Once you have the information, please email it to *************************************************************************.
  This will aid in the investigation with Amazon.
  
  You may also send an email to ****************************************** and enter your reference number ******** in the subject line and your contact information along with your request in the body of the email.   
  
  Thank you for your time and patience. We value your business. 
  Corpay