Complaints
This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 230 total complaints in the last 3 years.
- 47 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
COMPANY IS A SCAM, NO SUPPORT, YOU CAN ENTER A SUPPORT BUT NO ONE EVER GETS BACK TO YOU.
Business Response
Date: 08/30/2024
******,
We hate to hear about your experience with our support process and the request turn around time.
After speaking with our account management department, they advised the following:
- After several cases were generated for support requests, an agent was able to contact you by phone on 8/27/24.
- During this call, it was discovered that our reply emails were being blocked and not being delivered. Once allowed, a test email was provided.
- During the call, you confirmed the test email was received and the team was able to continue with providing support.
An email was provided from our customer service email address ******************************************** this afternoon with more details regarding our findings. This email also contains our escalations agents contact information, should you require follow-up on this complaint.
We hope your find our response satisfactory, and we thank you for your patience while we researched your concerns.
Executive ResponseInitial Complaint
Date:08/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid 346 dollars and later requests a refund this happened on the 23rd or 26th and I have made multiple attempts to resolve the refund situation and they have not made any attempts to help or send me relevant information to resolve the problem even after the merchant sent me an email stating they had credited my card with the 346Business Response
Date: 08/23/2024
*******,
We hate to hear you have experienced issues with the refund process.
Upon reviewing your card contract, our chargeback team advised the following:
- A credit was summited, but it was declined by our system.
- It was suggested by the leadership, that you request the merchant try to credit this amount again.
- If the merchant issued credit is denied further by our system, or they are unable to chargeback directly to your card, we will proceed with an IT ticket.
- If the merchant is unable to complete the refund, please contact us and we will be happy to submit an IT ticket on your behalf and ensure this concern is resolved.
Unfortunately, we were unable to reach you by phone, and an email was provided with our contact information and instructions, should you need further assistance with this matter.
Thank you for your continued business with us!Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraud was done on my card and reported in the amount of 600 on the 24th of July. Four days ago I received a email stating that I was getting a credit for the 600 that was took. Never got it. Called and was told to wait ***** hours. I did and still never got it. I called again and was told they would escalate the situation. Next day still never got , so I have been waiting and waiting and that was rent money so I really need that back.Business Response
Date: 08/14/2024
Greetings!
We would like to thank you for bringing this matter to our attention. Unfortunately, we are limited on the assistance we can provide due to us being a card to card business. In order for us to obtain any additional updates or inquiries, we must have the card number to inquire with the ***************** We have attempted to contact you multiple times via phone and email, but received no correspondence.
If assistance is still needed regarding this matter, please feel free to respond with your direct contact information and the compromised card number.
Thank you,
Executive Response Team
Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A deposit was made on jul 25 in my account. I got the notification my check had been deposit. I go without draw the money it says I dont have that money in there. I check my account it shows the money was withdrawn from an atm I never used it a certain atm i use. Comdata refuse to refund my money after it was fraud someone was able to hack the account an get the money outBusiness Response
Date: 08/14/2024
Greetings!
We received your complaint for assistance regarding the denial for a previously submitted fraud dispute.
Successful contact was made with the customer and we attemprted to collect supporting documentation to present for reconsideration.
Unfortunately, the customer didn't have any additional information to provide. If you happen to identify sufficient information that you would like to present for review and reconsideration please provide at your earliest convenience.
At this time, due to us not receiving any infomation sufficient enough to overturn the decision, the outcome of the denial will remain in its denial status.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Customer Answer
Date: 08/14/2024
Complaint: 22110955
I am rejecting this response because: if my account was hacked what evidence if you check the history you will see i do not use that atm machine and I was at work the time this money was withdrawn
Sincerely,
***************************Business Response
Date: 08/20/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. As discussed, please provide your timesheet for 7/24/24 when the fraudulent activity occurred.
Attach your timesheet, provide your dispute case numbers, and email it directly to me. My email address has been provided in a separate email.
Your dispute case numbers:7/25/24: Case ******* for $100.00
7/25/24: Case ******* for $300.00
7/25/24: Case ******* for $300.00
7/25/24: Case ******* for $300.00
If you need further assistance with this matter, please email ******************************************* Enter our reference number ******** as the subject line, and your request along with your contact information in the body of the email.
Thank you for your time and patience. We value your business.Executive Response Team
Initial Complaint
Date:07/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Comdata charges you no matter what, Every other banking system has a branch (ie: keybank) where if the card is Tied to that bank you can do free withdrawals. Comdata doesn't allow or do this in their part of their scam to always charge people and also don't allow gas fueling cause you cannot use their card at the pump which forces me to buy more expensive gas cause you pay at the pump ******* where I typically refuel. This SCAM company should be reviewed by someone who protects Rights as a cardholder... never heard of a card company in *** that didn't allow using at the pump, cause this company not based in *******, every rep I talk to has middle eastern accent cause that's where your call gets routed to, just like Amazon. Customer ******************** aren't here in ***!!! NOBODY WILL FIX PROBLEMS because their overseas. We need to shut down this "Comdata Scam"Business Response
Date: 07/26/2024
Greetings!
We have received the complaint, but are limited on the assistance we can provide.
We attempted to reach out to you via phone and email and you responded appearing perplexed as to why we were attempting to assist.
Clarification of who we were and what we were attempting to accomplish was provided, but we received no additional communication.
If additional assistance is needed, pleae provide clarification of the need and we will be happy to assist.
Thank you,
Executive Response Team
Customer Answer
Date: 08/05/2024
You didn't do anything I didn't receive anything prior to this email about my complaint. Wtf? This world today is ridiculous nothing gets resolved cause the steps aren't taken. AGAIN I FILED COMPLAINT AGAINST COMDATA AND HAVE HEARD NOTHING UNTIL EMAIL SAYING CASE CLOSED. NOBODY DID ANYTHING!!Customer Answer
Date: 08/05/2024
People need not send unreliable messages in future if you email me I have the right to be able to reply to said email. Otherwise I start Spamming those type and file spam with Yahoo Mail. It was such a hassle to get tot this page, always feels like a waste of time also cause issues are never fixed...
Customer Answer
Date: 08/10/2024
Still haven't heard anything from COMDATA. So apparently this Process is useless.. Please.
Let me know if you hear from them because I have not...
Business Response
Date: 08/14/2024
Greetings!
We would like to thank you for bringing this matter to our attention.
Unfortunately, we were unable to make successful contact to provide assistance due to you being unavailable. We have attempted to contact you via phone and by email.
If assistance is still needed regarding this matter, please respond with direct contact information and your compromised card number in question. Otherwise, we are limited on the assistance we can provide.
Thank you,
Executive Response Team
Customer Answer
Date: 08/17/2024
Complaint: 22020877
I am rejecting this response because:
I have not been contacted by COMDATA, I received NO EMAIL, and only calls outside friends and family was Fleetcor on caller ID. Nothing from ******************** so these attempts to co tact me are false. Tired of these stupid games. This is a complete waste of time. Nothing works correctly in society anymore. I give up maybe take xomdata to court since filing BBB didn't do anything... I'm done waiting my time HERE....
Sincerely,
***********************Customer Answer
Date: 08/19/2024
I like how companies like com data can not contact. People not resolve the issues and blame it on everybody else.I'm getting tired of third party. Companies and especially ones that are not in ******* should not be providing a service in *******. There should be a rule that the company in the country should have everything associated with that company in that country. Not customer service somewhere else in the world. Cause I can never understand anybody in any customer service bracket lately. They are not in *******. They're over in ************** or ***** or ****** or somewhere else. It's horrible customer service and it's becoming worse and worse. I've given up on calm data. They're gonna keep stronger out of money and I will just take them to court later in time since they don't want to do their JOBS....Business Response
Date: 08/21/2024
Greetings!
We have received the complaint, but are limited on the assistance we can provide.
We attempted to reach out to you via phone and email and you responded appearing perplexed as to why we were attempting to assist.
Clarification of who we were and what we were attempting to accomplish was provided, but we received no additional communication.If additional assistance is needed, pleae provide clarification of the need and we will be happy to assist.
Thank you,
Executive Response TeamCustomer Answer
Date: 08/27/2024
Again I have received no attempt by Comdata, I check my emails daily LIES
ONLY missed calls that weren't spam said Fleetcor, not comdata so didn't answer. Again No attempts to reach out so if everyone not gonna do anything and then lie about the work THEY DIDNT DO, Forget the whole **** thing and comdata wins with its corrupt bearucracy. This has been a complete waste of time. Thanks for nothing in resolving issues. CS ***** everywhere these days. Any and all reviews on Comdata will be least stars possible cause of how they treat customers??????
Customer Answer
Date: 08/27/2024
Again I have received no attempt by Comdata, I check my emails daily LIES
ONLY missed calls that weren't spam said Fleetcor, not comdata so didn't answer. Again No attempts to reach out so if everyone not gonna do anything and then lie about the work THEY DIDNT DO, Forget the whole *Word Rejected* thing and comdata wins with its corrupt bearucracy. This has been a complete waste of time. Thanks for nothing in resolving issues. CS ***** everywhere these days. Any and all reviews on Comdata will be least stars possible cause of how they treat customers??????
Customer Answer
Date: 08/27/2024
Not satisfied with decision is different than not. Having anyone reach out to me? Which is what actually happened, so nobody did anything and now you closed the case good. It was useless and a waste of my time because nothing got reached out to me and nothing got resolved. I hate how society is where we all do nothing and act like we did everythanks for nothing, everybody that participated in this that had no results whatsoever.Initial Complaint
Date:07/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I think this company has a higher instance with fraud unlike any business I've banked with before. My card number got used at a ***** Fargo and CVS. Also like many peoples experience my card was used 3 times within 5 mins totaling 480. When I called it in today I was told I would have to wait at least 20 days for the fraud to be looked into and for me to receive my funds. That's unacceptable and I believe this company has shady practicesBusiness Response
Date: 07/23/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. The resolution is outlined for you.
Fraud Dispute Timeframe:
We weren't able to file the dispute on 7/19/24 because there is a settlement period for the transactions to post.
The disputed transactions totaling $480.00 can take up to 10 business days for a decision.
To obtain an update send an email to ************************************************ and include your claim numbers and your contact information.
06581633
06581636
06581638Supervisor Call Back:
A member of our leadership team called you on 7/22 to explain the process.
The supervisor disputed three transactions on your behalf.
$200.00
$200.00
$80.00New Card:
Your new card was mailed out on 7/22/24.
Please allow 7 to 10 days to receive it by USPS.We hope you find the resolution satisfactory and apologize for the inconvenience the timeframe is causing you.
For further assistance with the dispute, please email ****************************************** and enter your reference number ******** in the subject line. Include your information in the body of the email and request that the support agent call you directly.
We appreciate your patience and value your business.
Respectfully,
The Executive Response TeamCustomer Answer
Date: 08/07/2024
I have waited over 10 business days and still not have received my money back, called the business twice and keep getting the run around
Business Response
Date: 08/19/2024
Greetings!
The customer has received credit in the form of a deposit to his card/
Thank you,
Executive Respome Team
Initial Complaint
Date:07/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
money was taken from my account and the fraud department is not responding to my complaints. $652.Business Response
Date: 07/19/2024
****************************************
We hate to hear about your recent issues with our dispute process. After reviewing your card contract notations, our team spoke with the ************************* Fraud has advised the following points:
- Disputed amount of $633.90 has been reviewed and approved for credit.
- This credit was submitted on 7/19/24 for processing.
- Please allow 48 business hours for credit(s) to reflect toward your balance.
In addition to our response, an email has been provided detailing these expectations for your communication records. As stated in the email, if you have further questions or concerns, feel free to reply within 48 business hours.
Thank you for your patience while we reviewed your concerns.
Best regardsCustomer Answer
Date: 07/25/2024
Ms ********************* hola buenas tarde el da 19/7/24 recib un correo departe de comtada corporativo informndome que se me acreditado el dinero de un fraude el cual me deca que en 48 horas abiles se me acreditava el dinero y aun no se me acredita
Customer Answer
Date: 07/25/2024
Better
Business Bureau:
He revisado la respuesta que dio la empresa en relacin con la queja con nmero de identificacin ******** y considero que esta resolucin no satisfactoria para mi aun no se me acredita el dinero en mi cuenta la cual es esta ****************
Atentamente,
************************************Customer Answer
Date: 07/30/2024
I have reviewed the response given by the company in relation to the complaint with identification number ******** and I consider that this resolution is not satisfactory for me, the money has not yet been credited to my account which is this ****************Business Response
Date: 08/08/2024
Greetings!
We received your complaint for assistance with receiving the anticipated reimbursement. We would like to apologize for that inconvenience and thank you for the opportunity to assist.
At this time, a credit was processed and funds were deposited to your account for reimbursement.
If assistance is needed regarding any other matter, please feel free to reach out for assistance.
Thank you,
Executive Response Team
Initial Complaint
Date:07/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
money was taken from my account twice $340 y $400 and the fraud resolution is not responding my claimsBusiness Response
Date: 07/16/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. We apologize for the inconvenience the fraud dispute has caused you.
In reviewing the dispute, it was determined that your claims should have been approved.Our team has approved the two disputes of $400.00 and $340.00.
Please allow 3 to 5 days for the credit to be applied to your card.
If you will need further assistance with this matter, please send an email to ******************************************.
In the subject line, include your reference number 17356715.
Provide your information in the body of the email.
Phone number and email address
The last 10 digits of your card number.
Thank you for your time and patience. We value your business.
Respectfully,
Executive Response TeamInitial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
If Allpoint gives me freedom to get my cash how I want , without ATM surcharge fee, then why was deprived of my $1.00?On July 12, 2024, I had $1.44 on my Comdata debt payment solutions card prior to receiving $***** for my donation on July 12, 2024. After receiving my deposit of $*****, my balance was at $*****. I used the Allpoint locator and went to ********* to withdraw $***** from the **** My withdrawal was declined and I was deprived of $1.00 without any reasonable explanation for the cause of action. This has happen each time I go to make a withdrawal.Comdata Notif: A deposit was made to acct **2892 Trn. Amt:USD ***** Dt:2024-07-12 13:13:24 Av. bal:USD ***** Comdata Alert: A transaction was declined on card **8457 for USD***** on 2024-07-12 14:22:02 due to insufficient funds.Business Response
Date: 07/19/2024
Greetings!
We would like to thank you for bringing this concern to our attention. At this time, scheduling conflicts are not permitting us to assist you in finding resolution for your issue.
When your schedule allows, please feel free to reach back out for assistance and a member of the team will be happy to assist.
Thank you.
Executive Response Team
Customer Answer
Date: 07/19/2024
This business continues to deprive me of my funds even after their policy guarantee that there will not be an ATM surcharge fee. Every since I received this card and made a withdrawal I have been deprived of my money due to a surcharge fee that should not be taken.Customer Answer
Date: 07/23/2024
This business continues to deprive me of my funds even after their policy guarantee that there will not be an ATM surcharge fee. Every since I received this card and made a withdrawal I have been deprived of my money due to a surcharge fee that should not be taken.Business Response
Date: 07/29/2024
Greetings!
We would like to thank you for allowing us the opportunity to address your concerns. Please see our findings below.
We were able to obtain clarification of your issue. Please see our findings below.
Surcharge Fees - It is true that you can visit AllPoint locations to retrieve your funds. However, the verbiage could be a bit confusing. We inquired on your behalf and you can retrieve your funds from these ATM's the cheapest. There will always be a $1.50 charge, but what this means is these AllPoint ATM machines will not assess any additional fees.
For example: If you hypothetically used a ***** Fargo atm machine with your **** of America debit card, it's going to charge the standard fee of the $3 or $4, but also an additional fee (depending on the financial institution), due to it not being a withdrawal from the bank in the same network. With your card, you'll just be assessed the $1.50, but if you use other ATM's you could be charged additional fees.
Notations support that you reached out for assistance with these fee inquiries on 7/12/2024. You were provided a one-time courtesy credit of: $1.00. Please be encouraged to obtain what's called a "Fee Schedule" from the company that provided you the card. This will provide a breakdown of what fees are associated with the card.
We hope this provides the necessary clarification.
Thank you,
Executive Response Team
Customer Answer
Date: 08/09/2024
I am not satisfied with the outcome of my complaint. I have made every effort to respond and provide this office with the necessary information to assist me with this matter. I am at this point still being deprived of my money without any reasonable explanation for the cause of action.Initial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/28/24 $1236 was taken from my bank account. I called the bank and told them about the several charges that were made to my account without authorization. I was told to call back in a week if my money was not returned to my account. I called back today to come formal complaint(as instructed when I first told them about the fraud), now they are telling me I need to file a complaint online. I tried that but it was impossible to dispute any of those charges because they have now locked me out of my account and refuse to reset my info to access my account online and refuse to investigate the fraud further. Also, on 6/24-25/24 more fraudulent transactions occurred to the account of $166. These charges didn't show up on my account for over a week. I noticed while checking to see if any of my money had been returned. They refuse to investigate that. In one week there were several charges made , some to a card that was supposedly deactivated, in the account of around $1400. This bank refuses to help recover my money and they refuse to help me regain access to my account.Business Response
Date: 07/18/2024
Thomas,
We hate to hear you have experienced issues with our dispute process.
After reviewing your account records, our systems show a credit for the disputed amounts of $26.78, $23.55, *****, and $29.75 was issued on 07/13/2024.
We apologize for any inconvenience and appreciate your patience while we investigated your concerns.
Best regards
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