Business Profile

Credit Card Processing Services

Comdata Corporation

Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

240 total complaints in the last 3 years.
51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
money was taken from my account and the fraud department is not responding to my complaints. $652.
Business Response
Date: 07/19/2024
****************************************

We hate to hear about your recent issues with our dispute process. After reviewing your card contract notations, our team spoke with the ************************* Fraud has advised the following points:

- Disputed amount of $633.90 has been reviewed and approved for credit.
- This credit was submitted on 7/19/24 for processing.
- Please allow 48 business hours for credit(s) to reflect toward your balance.

In addition to our response, an email has been provided detailing these expectations for your communication records. As stated in the email, if you have further questions or concerns, feel free to reply within 48 business hours.

Thank you for your patience while we reviewed your concerns.

Best regards
Customer Answer
Date: 07/25/2024
Ms ********************* hola buenas tarde el da 19/7/24 recib un correo departe de comtada corporativo informndome que se me acreditado el dinero de un fraude el cual me deca que en 48 horas abiles se me acreditava el dinero y aun no se me acredita

Customer Answer
Date: 07/25/2024
Better
Business Bureau:

He revisado la respuesta que dio la empresa en relacin con la queja con nmero de identificacin ******** y considero que esta resolucin no satisfactoria para mi aun no se me acredita el dinero en mi cuenta la cual es esta ****************

Atentamente,

************************************
Customer Answer
Date: 07/30/2024
I have reviewed the response given by the company in relation to the complaint with identification number ******** and I consider that this resolution is not satisfactory for me, the money has not yet been credited to my account which is this ****************
Business Response
Date: 08/08/2024
Greetings!
We received your complaint for assistance with receiving the anticipated reimbursement. We would like to apologize for that inconvenience and thank you for the opportunity to assist.
At this time, a credit was processed and funds were deposited to your account for reimbursement.
If assistance is needed regarding any other matter, please feel free to reach out for assistance.
Thank you,
Executive Response Team
Initial Complaint
Date:07/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
money was taken from my account twice $340 y $400 and the fraud resolution is not responding my claims
Business Response
Date: 07/16/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. We apologize for the inconvenience the fraud dispute has caused you.

In reviewing the dispute, it was determined that your claims should have been approved.
Our team has approved the two disputes of $400.00 and $340.00.
Please allow 3 to 5 days for the credit to be applied to your card.
If you will need further assistance with this matter, please send an email to ******************************************.
In the subject line, include your reference number 17356715.
Provide your information in the body of the email.
Phone number and email address
The last 10 digits of your card number.

Thank you for your time and patience. We value your business.

Respectfully,
Executive Response Team
Initial Complaint
Date:07/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
If Allpoint gives me freedom to get my cash how I want , without ATM surcharge fee, then why was deprived of my $1.00?On July 12, 2024, I had $1.44 on my Comdata debt payment solutions card prior to receiving $***** for my donation on July 12, 2024. After receiving my deposit of $*****, my balance was at $*****. I used the Allpoint locator and went to ********* to withdraw $***** from the **** My withdrawal was declined and I was deprived of $1.00 without any reasonable explanation for the cause of action. This has happen each time I go to make a withdrawal.Comdata Notif: A deposit was made to acct **2892 Trn. Amt:USD ***** Dt:2024-07-12 13:13:24 Av. bal:USD ***** Comdata Alert: A transaction was declined on card **8457 for USD***** on 2024-07-12 14:22:02 due to insufficient funds.
Business Response
Date: 07/19/2024
Greetings!
We would like to thank you for bringing this concern to our attention. At this time, scheduling conflicts are not permitting us to assist you in finding resolution for your issue.
When your schedule allows, please feel free to reach back out for assistance and a member of the team will be happy to assist.
Thank you.
Executive Response Team

Customer Answer
Date: 07/19/2024
This business continues to deprive me of my funds even after their policy guarantee that there will not be an ATM surcharge fee. Every since I received this card and made a withdrawal I have been deprived of my money due to a surcharge fee that should not be taken.
Customer Answer
Date: 07/23/2024

This business continues to deprive me of my funds even after their policy guarantee that there will not be an ATM surcharge fee. Every since I received this card and made a withdrawal I have been deprived of my money due to a surcharge fee that should not be taken.
Business Response
Date: 07/29/2024
Greetings!
We would like to thank you for allowing us the opportunity to address your concerns. Please see our findings below.
We were able to obtain clarification of your issue. Please see our findings below.
Surcharge Fees - It is true that you can visit AllPoint locations to retrieve your funds. However, the verbiage could be a bit confusing. We inquired on your behalf and you can retrieve your funds from these ATM's the cheapest. There will always be a $1.50 charge, but what this means is these AllPoint ATM machines will not assess any additional fees.
For example: If you hypothetically used a ***** Fargo atm machine with your **** of America debit card, it's going to charge the standard fee of the $3 or $4, but also an additional fee (depending on the financial institution), due to it not being a withdrawal from the bank in the same network. With your card, you'll just be assessed the $1.50, but if you use other ATM's you could be charged additional fees.
Notations support that you reached out for assistance with these fee inquiries on 7/12/2024. You were provided a one-time courtesy credit of: $1.00. Please be encouraged to obtain what's called a "Fee Schedule" from the company that provided you the card. This will provide a breakdown of what fees are associated with the card.
We hope this provides the necessary clarification.
Thank you,
Executive Response Team
Customer Answer
Date: 08/09/2024
I am not satisfied with the outcome of my complaint. I have made every effort to respond and provide this office with the necessary information to assist me with this matter. I am at this point still being deprived of my money without any reasonable explanation for the cause of action.
Initial Complaint
Date:07/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/28/24 $1236 was taken from my bank account. I called the bank and told them about the several charges that were made to my account without authorization. I was told to call back in a week if my money was not returned to my account. I called back today to come formal complaint(as instructed when I first told them about the fraud), now they are telling me I need to file a complaint online. I tried that but it was impossible to dispute any of those charges because they have now locked me out of my account and refuse to reset my info to access my account online and refuse to investigate the fraud further. Also, on 6/24-25/24 more fraudulent transactions occurred to the account of $166. These charges didn't show up on my account for over a week. I noticed while checking to see if any of my money had been returned. They refuse to investigate that. In one week there were several charges made , some to a card that was supposedly deactivated, in the account of around $1400. This bank refuses to help recover my money and they refuse to help me regain access to my account.
Business Response
Date: 07/18/2024
Thomas,

We hate to hear you have experienced issues with our dispute process.

After reviewing your account records, our systems show a credit for the disputed amounts of $26.78, $23.55, *****, and $29.75 was issued on 07/13/2024.

We apologize for any inconvenience and appreciate your patience while we investigated your concerns.

Best regards
Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/15/2024 (Saturday) someone took $343 out of my account using a ***** Fargo ATM or Bank, my card information was either stolen or my card was cloned since I have the physical card with me and no one has my pin number or permission to use my card. I called Comdata customer service, and I explained the situation and they told me that I can start a dispute once the transaction was completed since it was still showing on pending status. On Monday 06/17/2024 once the transaction was completed, I called customer service and I started a dispute and the representative told me that I had to wait to hear back via email since there was no way to talk to a person from the fraud department. On Thursday 06/27/2024, I got a email from the fraud department stating:Dear Valued Cardholder: We have completed our investigation of your above described claim and have not found sufficient evidence to support your claim. You have the right to request the documents we relied on in making our decision. To do so, please email: ************************************************ After I got that email I replied back attaching a police report from ********************** where I notified law enforcement and made a report from the fraud and I also attach picture evidence of my location time stamped where I was located and the times when the transaction took place to show that it was not me who used ***** Fargo to take the money out. I have called **************** on multiple occasions and all I keep being told is that the fraud department doesnt have a phone number to call and all communications need to be done through them via email of to simply replied to the original email I was send.I have also email the fraud department multiple times on 07/02/2024@0834, 07/05/2024@0725 and 07/08//2024@1508 not including the phone calls and I have not received a response.I would like to get some assistance since I have failed on getting a response back from their fraud department.
Business Response
Date: 07/22/2024
Greetings!
We would like to thank you for the opportunity to address your concerns. You requested assistance with a previously submitted fraud dispute.
Please be advised that we have received the supporting documentation that you would like presented. Your dispute is currently being reviewed for reconsideration. This is not a guarantee of the overturning of the denial. You will be provided with any additional updates as they occur.
If you have any additional questions or concerns regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:07/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a truck driver and I just started with a new employer who uses Comdata Comcheck MasterCard for pay. I wrote a "Comcheck" to myself on June 15th 2024 so that I could deposit $1000 in my personal checking account. The original check was damaged during work. The check is payable through ****************. I visited a **************** branch and they were unwilling to cash it, even though they were payable through and I had the requested forms of ID. I called ******************** and asked if I could get a stop payment on the damaged check and the money transferred to a new one. The phone rep said that it would take about 2 hours. I received a call back 30 mins later from a different rep saying I had to wait 21 days to use a new check. I was told during the transfer, I had to have somebody from a verifiable business as a third party witness. I called back on Saturday July 6th 2024. I explained the situation to an unhelpful employee at a grocery store and then realized the unnecessary absurdity of having to inconvenience somebody for this process. I called back and asked why the 3rd party witness? The customer rep pretended that we had not just spoken about this issue and wanted me to explain things again and was of no help.This sudden "policy" change is effectively preventing me from using $1000 of earned money.They claimed on the phone that the extra security measures are for my benefit, but they are unnnecessary and strange. I have to call to get the check drafted, and then the place of business has to call to cash it. Damaged checks happen and I've never seen such an unnecessary policy for replacing a check. It tells me the customer/consumer that they don't have trust in **** have sent this information to my personal credit union via mobile check deposit to be the verifiable business. Since I am a trucker on the road, it is the best option I have during a work week.This is bizarre. My $1000 is being held hostage for almost 4 weeks and I want it back. Thank you.
Customer Answer
Date: 07/09/2024
Thank you for such a quick response. I talked with ******* at Comdata today. I asked about third party verification at a verifiable business. I told her that the customer service rep that I spoke to told me that a convenience store would work. I took a quick break at a service plaza that had a 7-11 store because that was a qualified place mentioned on a previous call. So, while I was on the phone with *******, I brought the new and damaged checks to the service desk. I showed them the checks and explained the situation. Even ******* couldn't figure out why this process was necessary.
So I have done everything requested of me. This would be the third verifiable business I have been to that hasn't been any help.
The most logical and least stressful resolution would be to void/stop payment on the check and put the funds back on the card. I have done that with counter checks in the past and I am confused as to why this can't be accomplished. I found out that US Xpress prefers that I use that card for fuel anyways and that's what the funds will be used for.
Comdata knows that I have the physical damaged check. They know whether they would have been cashed or not because the cashee has to call before cashing. None of this provides me any financial security whatsoever. It is keeping me from using this money for work.
Hopefully I have explained the frustration and absurdity of this matter and we can end this month long string-a-long easily.
Also please note that ******* has stated that she has contacted the USXpress Account Manger, however this issue does not concern USXpress specifically.
Thank you again for all that you do.

Business Response
Date: 07/15/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

Upon reviewing the documents, we alerted the Account Manager and requested assistance.
A member of the leadership team called you.
The damaged Comchek funds of $1,000.00 were voided and loaded back to your card.
If you need further assistance with this matter, please send an email to ****************************************** and include your reference number ******** in the subject line, your request, and direct contact information in the body of the email.
Thank you for your time and patience. We value your business.
Respectfully,
Executive Response Team
Customer Answer
Date: 07/16/2024
Hi *******, thank you for the response. The funds were deposited back into the card. I can't stress enough how odd and inconvenient this experience is.
Unfortunately, after the funds were deposited I discovered another roadblock to using this money today. I attempted to make a purchase for my truck. At truck stops, they ask for the current truck mileage. The card is being rejected because the correct mileage isn't being accepted.
I have talked to two contacts, ******* and ***** who have been the most helpful so far so I will talk with them tomorrow and see if they can fix the latest issue.
Thanks again for all that you do and I will update you on what I find out.
Customer Answer
Date: 07/16/2024
Hi, another follow up. I talked with someone through USX Dispatch with last name *****. They followed up with me via dispatch to make sure funds were deposited. I also got a call from ***** at Comdata.
Tried Comdata MasterCard today at a truck stop, mileage was accepted and card worked! I was on the road today so haven't had a chance to respond to everybody but I think it is resolved. I will make sure to **** as resolved after follow up.
Don't know why it took that much for something that simple but glad you were here to help. Thanks again! - ****
Initial Complaint
Date:06/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MY ACCT# D694 I OPENED MY ACCT IN JULY 2022. MY ACCOUNT REP NAME WAS ******************. I CONTINOUSLY REACHED OUT TO ****** BECAUSE I COULD NOT LOG INTO MY ACCOUNT. I LEARNED THAT ****** WAS NO LONGER WITH THE COMPANY. EVENTUALLY AFTER MONTHS OF TRYING I WAS ABLE TO GET INTO MY ACCOUNT AND LOAD $300 IN ICONNECT. THE PROBLEM THEN BECAME THAT I COULD NOT LOCATE THE MONEY ON THE ***** WHEN I CALLED IN I WAS TOLD THE MONEY WAS THERE, BUT I WAS NEVER ABLE TO SEE. I STARTED GETTING EMAILS STATING THAT MY ACCT WAS NOT SET UP PROPERLY. AFTER MONTHS AND MONTHS OF AGGRAVATION, FRUSTRATION, AND NO ONE HELPING I DECIDED TO CLOSE THE ACCOUNT. . I CALLED ON 3-28-23 CASE#******** TO CLOSE THE ***** NO MONIES WERE RETURNED AS STATED. I CALLED AGAIN BUT DID NOT NOTATE CASE #S. I CALLED 11-30-23 CASE# ********, I WAS ISSUED A CODE#****************** FOR $245.50. CODE DID NOT WORK. I CONTINUED TO CALL IN. I CONTINUED TO CALL WITHOUT RESOLVE. I CALLED 6-21-24 CASE#********,AGAIN CASE# ********, AGAIN CASE# ******** -***** CALLED ME AND EXPLAINED SHE DOES NOT KNOW WHY ACCT WAS NOT HANDLED APPROPRIATELY. SHE SEES DISCREPANCIES IN THE SYSTEM. SHE IS WORKING ON IT, BUT IVE HEARD THIS OVER AND OVER. PLEASE ISSUE ME $300 WHICH INCLUDES THE ***** FEE BECAUSE I WAS NEVER ABLE TO USE THE ACCOUNT. MY CARDS ARE STILL TAPED TO LETTER AS THEY WERE WHEN I RECEIVED THEM. I FEEL AS THOUGH I SHOULD NOT HAVE TO PAY A $50 SET UP FEE FOR AN ACCOUT THAT WAS NOT SET UP PROPERLY AND I WAS NEVER ABLE TO USE DUE TO YOUR COMPANY ERRORS. I AM REQUESTING A REFUND OF $300 WHICH IS THE ***** AMOUNT I ADDED TO MY ACCOUNT INITIALLY. THIS HAS GONE ON TOO LONG. EVEN THOUGH THEY SAY THE ACCOUNT IS CLOSED I AM STILL GETTING INVOICES FOR ICONNECT WHICH I CAN NOT OPEN TO SEE BECAUSE MY ACCOUNT IS BLOCKED. I GIVE UP BUT I WANT MY FULL $300 REFUND.
Customer Answer
Date: 07/05/2024
I received a phone call stating they are researching and will call me. That's been over a week ago
Still no response
Business Response
Date: 07/18/2024
Greetings!
We would like to thank you for the opportunity to assist. You reached out for assistance with reimbursement of loaded funds to your account. In case the update was missed, a check was sent for processing for reimbursement. Please allow up to 14 days for the check to complete processing, checks are only sent out on specified days. We set the realistic expectation of the beginning of next month to allow enough time for processing and the courier to deliver the check.
Thank you,
Executive Response Team
Initial Complaint
Date:06/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint to hold COMDATA On Road/ Master Card accountable for not properly communicating with me as a consumer, nor, Refunding my money from 2 Unauthorized Transactions. The dates of the transaction are as follow: (1) 03/30/2024 ******************* ******$; (2) 06/07/2024 COMDATA Adjusted ****** from my money.
Customer Answer
Date: 06/19/2024
Thank you for allowing me too submit information in regards to this Company; now, I didnt put the Credit Card/Corporate Card number on dispute is; *******************.
Business Response
Date: 06/21/2024
Greetings!
We have received your complaint for assistance with a previously submitted fraud dispute. You expressed your dissatisfaction with the outcome of the dispute.
The dispute was researched and the following was discovered:
- There were some suspicious transactions that occurred on the account that you disputed. A provisional credit was provided as a courtesy. The Merchant denied the dispute and this triggered whats called a "Progressive" letter to be sent to the email address associated on file. A response to this letter would've given consent to proceed with pursuing the dispute. There is no record of a response being received to the "Progressive" letter. Due to this, the provisional credit was reversed and the charge(s) were rebilled.
- An inquiry was made on your behalf about the next steps to be taken, but, the time-frame to file the dispute has expired. At this time, the dispute will remain in its current denial status.
We apologize this was not your anticipated outcome, but hope it provides the necessary clarification.
Thank you,
Executive Response Team
Customer Answer
Date: 06/21/2024

Complaint: 21854029

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 06/27/2024
Greetings!
We have received your complaint for assistance with a previously submitted fraud dispute. You expressed your dissatisfaction with the outcome of the dispute.
The dispute was researched and the following was discovered:
- There were some suspicious transactions that occurred on the account that you disputed. A provisional credit was provided as a courtesy. The Merchant denied the dispute and this triggered whats called a "Progressive" letter to be sent to the email address associated on file. A response to this letter would've given consent to proceed with pursuing the dispute. There is no record of a response being received to the "Progressive" letter. Due to this, the provisional credit was reversed and the charge(s) were rebilled.
- An inquiry was made on your behalf about the next steps to be taken, but, the time-frame to file the dispute has expired. At this time, the dispute will remain in its current denial status.
We apologize this was not your anticipated outcome, but hope it provides the necessary clarification.
Thank you,
Executive Response Team
Customer Answer
Date: 07/09/2024

Complaint: 21854029

I am rejecting this response because:
(1) The money was never refunded/returned from the original dispute back in 03/31/2024; (2) Theres no justification for the 6/7/2024 Unauthorized Transaction/Adjustment from there ATM Department, so, COMDATA is relying on false claims and predatory practices, the facts are in the photos/documents I submitted the 2 Transactions that I am complaining about.
Sincerely,

***********************
Business Response
Date: 07/18/2024
Greetings!
We would like to thank you for the opportunity to address your fraud dispute issue. Please be advised that the fraud dispute was not overturned, but a one time credit has been issued instead.
A check request has been sent for processing in the amount of: $168.37. Please allow up to 30 days for the check to be processed and for courier to deliver.
Thank you,
Executive Response Team
Initial Complaint
Date:06/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I guess my debit card was cloned and on May 3, 2024 three transactions were made, two for the amount of ****** and one for the amount of $200.00. I received the alert via text message and immediately made the claim. I received one email on May 28, 2024 telling me that We have completed our investigation of your above described claim and have not found sufficient evidence to support your claim. You have the right to request the documents we relied on in making our decision. To do so, please email: ************************************************* to which a request an appeal and copy of the documents on Jun 3, 2024 to which I haven't received any response. During the time the transactions were made I had and I still have the Debit Card, it never left my sight. I made another request on Jun 10, 2024.
Business Response
Date: 06/17/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The decision to deny the dispute was due to a lack of sufficient evidence, limited information, and charges on the account at the time of the decision.
The information from your three disputes and the police report you filed online were provided to the Fraud department.
Given the new information, your dispute has been overturned and you will receive a credit to your card within 72 business hours.
The total amount of your dispute to credit is $1,000.00.
If you need further assistance, please email ****************************************** and enter your reference number ******** in the subject line and your request in the body of the email. Please include your phone number.
Thank you for your time and patience. We value your business.
Corpay^
Initial Complaint
Date:06/08/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an unauthorized charge to my bank card. The charge was dated 9/1/2023 but didnt go through until 5/2/2024. The total disputed amount is $201.75 My claim was denied by Comdata on 5/28/24. The unauthorized charge was to a known scam, ketopur, silver spring. I have never purchased anything from this company
Business Response
Date: 06/17/2024
*******,

We hate to hear about your experience with our dispute process. After speaking with our Fraud investigations team, they advised the following:

- The dispute at this time will remain in denial due to previous transaction history.
- If you feel the card in question may have been compromised, please report with customer service and request a replacement card.
- You may file a further dispute on the transaction under merch never received, services never received, or counterfeit merch for further review.

If you have further questions or concerns, please reply to the denial letter sent to you regarding the dispute, or you may contact customer service at ************,

Best regards

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Customer Answer

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Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Customer Answer

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Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

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Business Response

Complaint statuses

Business Response

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