Complaints

This profile includes complaints for Launch Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Launch Servicing, LLC

  5109 S Broadband Ln Ste 400 Sioux Falls, SD 57108-2241

• 

  Launch Servicing, LLC

  PO Box 91910 Sioux Falls, SD 57109-1910

• 

  Launch Servicing, LLC

  6009 S Sharon Ave # 105 Sioux Falls, SD 57108-5753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed the lease contract with 'SunPower Financing - SunPower Capital, LLC' online on 12/13/2022 with Lease Payment Term as 'SunPower Monthly Lease After ACH Discount: $89.08'. for Solar Panels Installation.
  
  On 04/27/2025, I received email bill from SunStrong Management with additional amount $7.35 as Sales Tax. i.e. a monthly addition.(The bill amount will be deducted on 05/17/2025 from my checking account))
  
  After calling at ***** ********, I got unexpected response from the SunStrong Customer Service that there will be a Sales Tax on monthly lease amount, no warranty, etc.
  
  Please resolve the issue with SunStrong Management LLC, **** ******* *** * *** ****, Richmond CA 94804.
  
  Thanks, **** ****** * * ********** *** ****** ** *****

  Business Response

  Date: 05/08/2025

  We appreciate your concerns and the opportunity to address them. On May 8th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunpower was going through bankruptcy on or about October 2024. We were informed in November 2024, Sunstrong/Laughing LLC would be overseeing our lease on our solar panels. We could not obtain access to Sunstrong's system for payment. We attempted to pay via Sunpower's website. Payments were lost and late payments were reported to the credit bureaus. When we called to complain, Sunstrong resolved the issue by report more delinquencies. Sunstrong reported delinquencies in August 2024, prior to their acquisition of our lease.

  Business Response

  Date: 05/08/2025

  We appreciate your concerns and the opportunity to address them. On May 8th, 2025, a letter was mailed to the customer to address their concerns.

  Customer Answer

  Date: 05/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Launch LLC are engaging in unfair business practices. Their response is inaccurate.  We received notification in November 2024. Sunpower, the initial owner of our lease allegedly filled bankruptcy.  But, actual the partner Armstrong took over. Launch LLC states we transferred in August 2024. Launch recorded a late for August 2024. By, their own records, thet reversed late fees because payments were lost. Sunpower has breached their contract by not providing maintenacing for the solor panel. I would like for Sunstrong/Launch LLC to come and remove the panels. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 05/28/2025

  We understand you still have concerns regarding the missing payments. To assist us in researching your claim, please submit proof of the transactions that have not been applied to your account.

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted a number of complaints regarding my roof from Feb 2024 under the company Sun Power that filed bankruptcy in June of 2024. To date my roof was not replaced as I asked. Currently I submitted my complaint to Sunstrong as of March 12 2025 and no response. Alos submitted complaint that my electric bill was very high and to date still high no response. tracking * ******* for both complaints. I need my roof replaced due to leaks that started at the benign of installation and a number of complaints. My panels are not producing well.

  Business Response

  Date: 05/08/2025

  We appreciate your concerns and the opportunity to address them. On May 8th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking removal of late payment notations (March 2024, September, November, and December 2023) from my Launch Servicing personal loan, which is now fully paid off. The late marks occurred during a period of personal hardship, but I have since completed the repayment in full and made consistent efforts to restore my credit. Despite multiple requests for a goodwill adjustment, Launch Servicing has refused. I believe this is unnecessarily punitive, especially since the account is closed and no longer poses a credit risk. I’m asking for these marks to be removed out of fairness and consistency with industry standards on goodwill removals.

  Business Response

  Date: 05/01/2025

  We appreciate your concerns and the opportunity to address them. On May 1st, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing because there is poor communication with Launch Servicing and lack of regard for borrowers. I have submitted numerous requests to Launch Servicing and spoke to a number of employees for over a month now and my request has yet to be fulfilled or even looked into per the last representative I spoke with today 04/17 @ 230pm. My loan in its entirety should be forgiven due to the fact that The U.S. Department of Education (ED) announced that borrowers who enrolled at The Art Institutes between Jan. 1, 2004, and Oct. 16, 2017, were affected by The Art Insitute. ED’s findings that The Art Institutes made widespread and pervasive substantial misrepresentations that borrowers relied on to their detriment. As discussed in more detail in the executive summary, The Art Institutes’ misrepresentations related to graduate employment rates, graduate salaries, the school’s ability to connect students to employers, and the provision of ongoing career services after graduation.
  
  ED’s findings are based on its independent review of evidence from the attorneys general offices of Pennsylvania, Massachusetts, and Iowa, and of other evidence in ED’s possession.
  
  All of this information can be found on The US Department of Education wesbite.
  
  Thank You

  Business Response

  Date: 04/29/2025

  We appreciate your concerns and the opportunity to address them. On April 29th, 2025, a letter was mailed to the customer to address their concerns.

  Customer Answer

  Date: 05/04/2025

  
  
  Complaint: 2*******
  
  
  
  I am rejecting this response because:
  
  No action was taken in regards to the miscommunication and lack of information required by the loan servicer. Because of this my credit was negatively effected because the loan servicer did not make me aware of changes and delay on their end of processing application. 
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 05/15/2025

  The federal student loan forgiveness announced on May 1, 2024, for borrowers who attended The Art Institutes does not apply to private student loans, including this account serviced by Launch Servicing. Additionally, we have reviewed your request for forbearance. At this time, we are unable to approve the request, as you have reached the maximum allowable hardship forbearance time.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve made payments for almost 2 years and none of the payments ive made have gone to the principal balance. Was promised that I would receive tax credits that would help me pay off the loan, I haven’t received. I was also promised that there would be credit to light bill depending on usage. I have not received anything that I was told I was going to get. Every time I’ve called to ask why hasn’t the balance changed because I made my payments the customer service representative would hang up.

  Business Response

  Date: 04/23/2025

  We appreciate your concerns and the opportunity to address them. On April 23rd, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a serious case of identity theft involving an account fraudulently opened in my name and my SSN. Despite my attempts to dispute this matter with the credit bureaus, SUNPOWER and SUNSTRONG have wrongfully denied my request. The account is not under my name and I don’t live in California, but they allowed fraud to use my social security number to open account. The fraud address is ***** ******** ****** ***. Diamond bar. Ca 91765. 
  
  I contacted SUNPOWER / SUNSTRONG company and the police department in 2018 about identity theft. their agent, who opened this account with ****** ** *** ****** ***, sent me a form asking me to sign and promised to remove my name and information from their account. I legally changed my name and SSN because of this. SUNPOWER / SUNSTRONG company denied my request to remove my information from their contract with the credit report bureau. I don't live in California since 2018.
  
  This issue has placed both my minor son and me in serious life danger. I have both criminal and family restraining orders against my ex-husband, ****** ***, who used my identity to fraudulently open an account with their company. Additionally, he stole my Bank of America credit card, which has since been returned to me by the bank. Given the gravity of this situation, I expect immediate cooperation in resolving this matter.
  
  My request is:
  1. Immediately close the fraudulent account.
  
  2. Remove any negative marks from my credit report.
  
  SUNSTRONG
  PO *** ***** SIOUX FALLS, SD 57109 USA
  
  LSL/SUNPOWER CORPORATION
  **** * **** ** ***** SIOUX FALLS, SD 57104
  ********** 
  SunPower Corporation
  **** ******* *** * *** **** Richmond, CA 94804-3606
  
  ***** ********

  Business Response

  Date: 04/17/2025

  We appreciate your concerns and the opportunity to address them. On April 17th, 2025, a letter was mailed to the customer to address their concerns.

  Customer Answer

  Date: 04/17/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I have not received any response from that company at all. Please help! 
  
  
  
  Sincerely,
  
  
  
  **** ********

  Business Response

  Date: 04/28/2025

  A response was mailed on April 17, 2025. Please allow time for standard mailing.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  bought solar panels in production of energy 5 August 2024 to buy 

  Business Response

  Date: 04/11/2025

  We appreciate your concerns and the opportunity to address them. On April 11th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally got a loan from ******* *** **** for my solar panels, which were then sold to *****. Afterward, ***** sold the loan to Launch Service LLC.
  
  One day, I was looking at my bank account and noticed two payments had been taken out of it. So, I called Launch Service about this issue, but the agent only argued with me, claiming he did not see this issue. So, I contacted my bank, and they got my funds back.
  
  The following month, I caught two payments again, but not the exact amounts, so I reached out to Launch Service again. This time, this agent caught the issue and noticed someone else's account was attached to my banking account, so I was basically paying that person's loan as well.
  The company wanted me to prove that my bank account belonged to me and wanted my bank information, so I hung up and called my bank, and again, I was able to get my money back.
  Now I’m in March. I paid my bill early but received an email stating that my payment was delinquent and that I was being charged a late fee. I wish I had never dealt with getting the panels in the first place. They lied about the coverage, so I’m paying both solar and lights monthly.

  Business Response

  Date: 04/09/2025

   We appreciate your concerns and the opportunity to address them. On April 9th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024 Launch Servicing/SunStrong took over SunPower when they went into bankruptcy. This company has been extremely difficult to work with and not very helpful. My husband died in February 2022 and we’ve had automatic payments through my checking account ever since.. when I called them for help or information with my solar energy, they refused to give me any information because I was not on the contract. However, they had no problem taking the money out of my checking account. I faxed multiple pieces of paperwork to get a change of event on my account, each time asking for confirmation of receipt, which I never got. When I called back several times they said they hadn’t received the information so I had to refax it. The owner of the fax place even faxed it for free as he knew he faxed it already. The final form to get the change of event completed was impossible to fill out. The online form would not fill out, so I thought I had to print it and fill it in. However, when I printed the form, it printed out the size of a Post-it note. Finally I did reach someone who walked me through it, which could’ve been done months earlier if anybody would’ve been helpful. In February I was on the account, but they charged me $200.49 instead of the $192.99. When I reach out to them, they said I had to sign up for automatic withdrawals, and I said I already had. Now they won’t refund my $7.50. They gave me a ticket #******* requesting a refund, which she said I probably wouldn’t get. You never get a person that can actually help you. They always tell you to go to *******************************. Which is useless. I even got an AI thing that couldn’t help me. My question wasn’t in a category he had. Now my app that tells me if my solar system is working, isn’t connected and they won’t help me.
  This company is terrible. Definitely not into customer service! When you have a problem they don’t help but they’re very good at collecting money. I hope it works this summer.

  Business Response

  Date: 04/11/2025

  We appreciate your concerns and the opportunity to address them. On April 11th, 2025, a letter was mailed to the customer to address their concerns.

  Customer Answer

  Date: 04/18/2025

  I just received my letter from Launch Servicing they acknowledged my system isn’t working as expected and they refunded my $7.50..

   I’m happy