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Business Profile

Student Loan Services

Launch Servicing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

This profile includes complaints for Launch Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Launch Servicing, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 254 total complaints in the last 3 years.
    • 153 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a loan out with this for my school with them they gave me access to my account online and app and every month I can't log in even wit the right credentials, they keep saying is not their fault is me but I have tried everything they asked me too and didn't work and they still don't want to accept responsibility and hay they have a bug on their login so I can't make payments unless I call them every month. Every time I report this I receive attitude or people talking to you like a ********* as if it's your fault not theirs. I advice no one no body to use their services is a hack so they can charge you paying over the phone feees or late fees because you can't make payments because you have no access and they made me repeat myself 1 million time

      Business Response

      Date: 01/02/2023

      Business Response /* (1000, 5, 2022/12/09) */
      We thank you for the opportunity to review and address the customers concerns. A letter was mailed to the customer today addressing these.


      Consumer Response /* (3000, 7, 2022/12/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They just sending payment letter after I canceled the loan and they reported to my credit as delinquent as the loans is cancel so they just made everything worst and I just don't have the energy for this I really just want people to to know about this so they don't deal with the same costumer service these people provide


      Business Response /* (4000, 9, 2022/12/21) */
      A conversation with the customer addressing their concerns was completed on 12/19/2022.

    • Initial Complaint

      Date:11/28/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company had been sending me email regarding some sort of loan, which I did not obtain.
      This seems highly fraudulent.

      Business Response

      Date: 01/02/2023

      Business Response /* (1000, 5, 2022/12/09) */
      We thank you for the opportunity to review and address the customers concerns. A letter was mailed to the customer today addressing these.

    • Initial Complaint

      Date:11/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a class and launch is the loan provider. I couldn't take the course because it was not really great as an online course. I tried to contact the advisor and the email wasn't even working. I contacted the school they refused to do anything. When I contacted launch they told me this loan could not be disputed so they are charging me for a class I did not even take. They continue to add interest to my balance and because of this loan my credit score has been affected significantly. They are a ******** company to deal with and I would not recommend them to anyone or even the education program. I am going to pay the amount off but this has to be addressed especially when all student loans have been on pause. These people are taking full advantage of the situation.

      Business Response

      Date: 01/02/2023

      Business Response /* (1000, 5, 2022/12/09) */
      We thank you for the opportunity to review and address the customers concerns. A letter was mailed to the customer today addressing these.


      Consumer Response /* (3000, 7, 2022/12/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      No I do not accept their response. All student loans have been deferred and the fact that they are forcing people to pay this loan is not right. Especially when I tried to cancel the course because I did not take it. This caused my credit score to go down by over ** points. Then instead of them reporting this loan as paid since I did pay it off, they reported it as closed.


      Business Response /* (4000, 9, 2022/12/21) */
      We can confirm the account status reflects Paid in Full, please allow up to 60 days for major credit bureaus to update.

    • Initial Complaint

      Date:11/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our student loan - ********- loan was sold to launch servicing.com. They would not take credit card as a form of payment and insisted that we needed to comply with an autodraft. I wasn't comfortable with it since that took away a degree of control but was told this was the only way. On the LAST month of the loan, they over-charged us by ***%! which led to an over draft on my account. When we called to figure it out, they told us it was a system error and the over amount would be refunded within a few days. This turned into a week.
      To this writing, I STILL have not received the refund for the amount they over drafted.

      Business Response

      Date: 12/27/2022

      Business Response /* (1000, 5, 2022/11/22) */
      Thank you for the opportunity to review and address the customers concerns. We have sent a letter today November 22nd, 2022 addressing the concerns from their letter.

    • Initial Complaint

      Date:10/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The loan was paid off in full $**** and later received statements with Zero balance and no payments due for 2 or 3 months. Later received statement showing interest due $** balance. I also called and got this charge removed. But statements still receiving after the loan was paid in FULL. These ****** are after your money.

      Business Response

      Date: 12/05/2022

      Business Response /* (1000, 5, 2022/10/28) */
      Thank you for the opportunity to review and respond to the customer's concerns. We have responded today to the customer and addressed their concerns.

    • Initial Complaint

      Date:10/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My medical provider suggested financing through *********; in which it was approved for 12 months no interest. On October 11, 2022, I made my first payment ($******) over the phone of a one-time charged to ********* with my debit card servicing through Launch Servicing, LLC. My receipt of the transaction was emailed to me on the same day.
      On October 14,2022, I checked my account there was a preauthorization for $****** debited on October 13, 2022 with Launch Servicing , LLC. I immediately called ********* representative Alex(************). He informed me that they can not refund my $******. That I will have to contact my banking institution for the refund. I informed him that my bank did not take my money and the funds were not in a form of a check to stop payment. I repeatedly asked to speak to his supervisor, he put me on hold for 10 minutes. Alex did not transfer me to a supervisor he repeated the same information again to contact my bank for a refund,

      I immediately called Launch Servicing(************) talked with representative Dag, he informed me that they can not refund my $****** and talk to my banking institution for refund. I asked to speak to his supervisor and he stated he has to email one and they will call me. For right now, we can not refund you your money back.

      I did not setup automatic payments with *********. I called and made a one-time charge. I do not want this problem to happen again in the future.

      I have NEVER known any COMPANY( *******, ******, **********, **** etc.) that does not refund your money when they are at fault.

      Business Response

      Date: 12/05/2022

      Business Response /* (1000, 5, 2022/10/27) */
      Thank you for the opportunity to review and address the customer's concerns. We have mailed a letter directly to the customer addressing their concerns.

    Launch Servicing, LLC is NOT a BBB Accredited Business.

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