Complaints

This profile includes complaints for Launch Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Launch Servicing, LLC

  5109 S Broadband Ln Ste 400 Sioux Falls, SD 57108-2241

• 

  Launch Servicing, LLC

  PO Box 91910 Sioux Falls, SD 57109-1910

• 

  Launch Servicing, LLC

  6009 S Sharon Ave # 105 Sioux Falls, SD 57108-5753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023, my 84-year-old father, ******* ******, entered into a 25-year solar lease with SunPower Capital, LLC. The lease was later assigned to SunStrong Capital Holdings, LLC. He was told he would qualify for SDG&E’s Net Energy Metering 2.0 (NEM2) program if he signed before April 14, 2023. Based on this assurance, he moved forward with the lease and system installation, which did not include a battery—because NEM2 was supposed to provide favorable export credits.
  
  While the contract was signed on March 28, 2023, well before the NEM2 cutoff, SunStrong (or its predecessor) failed to submit the required interconnection paperwork to SDG&E until June 30, 2023—more than two months too late. As a result, my father was placed under the new Net Billing Tariff program, which offers much lower compensation for exported solar energy.
  
  He is now paying $111.37 per month for the solar lease, but receives only minimal utility bill credits. Over the course of the lease, this could cost him tens of thousands of dollars more than originally represented. The system does not perform as expected because the terms promised were never delivered.
  
  We contacted SunStrong’s legal counsel, but they denied any responsibility for the late interconnection filing and have refused to rescind or modify the lease despite the clear misrepresentation and harm.
  
  This situation has caused significant financial harm to an elderly consumer who relied on the information provided by the company. We are seeking either full rescission of the lease or a substantial monthly reduction that reflects the true value under the Net Billing Tariff program.

  Business Response

  Date: 07/06/2025

  We appreciate your concerns and the opportunity to address them. On July 5th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased solar equipment with performance clause from Sunpower approxamately 12 years ago. The performance has diminished about 30%. Sunpower Bankruptcy sent letter stating that Launch Servicing is taking over contract with out affecting the terms and conditions of the original contract. Launch has been saying there is no performance clause. So far I owe Southern California Edison about $1400. So, I am paying for a lease and electricity form SCE. Launch has been giving me a run around for 2 months on servicing equipment. I understand there are thousands of homeowners with same problem. As of this moment I need to be reimbursed $1400 and solar equipment repaired or replaced.

  Business Response

  Date: 06/27/2025

  We appreciate your concerns and the opportunity to address them. On June 27th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about the co. offering Solar panels-by discounted gvt. loans.---I never applied -they just told me about the payment play -after the panels were up---they were not working--and still not working-I called -they came-did not fix-I wondered about the payments -never got anything-from them-I did give them my bank info-never got a bill-_I decided to check my credit-and I see they have me down for never paying-and did a charge off-------They never billed me -10 panels are bad and this is the first time I see this my credit report-I tried several times to call them-then finally they said the company was sold to another company.--never got a bill and never fixed the panels---they can come and get them !--I need for them to take me off the credit report!!!!!!!!-I never signed for a loan

  Business Response

  Date: 06/27/2025

  We appreciate your concerns and the opportunity to address them. On June 27th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar, however the salesmen didn’t tell me the loan was going to be for $86,000 on my 1,200 square foot home. He also didn’t tell me that my solar payments would increase and that I would still pay NV energy. The salesmen said I would pay the maximum of $13/month for NV Energy and my bill has been up to $700 plus $400+ towards the solar loan. I cannot get them to send me the original contract. I am a Spanish speaker, so please call me back with someone that can speak Spanish.

  Business Response

  Date: 06/17/2025

  We appreciate your concerns and the opportunity to address them. On June 17th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021, I paid $99 to get enrolled in for an SQL online course. I do not recall taking out a loan to cover the expenses. I was initially setup to pay the school on a payment plan. When it was time to take the course, I was unable to open a zip folder containing the coursework. I reached out to their IT department numerous times as well as the teacher to let them know I couldn’t open the coursework and I eventually called the admissions department to request a refund of the $99 and to unenroll due to this issue. I was told they couldn’t refund the $99 and that basically I had to deal with it because they couldn’t do anything. I tried numerous times to request to be unenrolled due to me not being able to access the folder, but to no avail. I never attended the class and I never accessed the coursework nor did I ever submit any assignments because I couldn’t access the coursework. Launch Services has held me responsible for something I never received services for!!!! I’ve tried disputing this with the credit bureaus and each time it was denied. I spoke with someone at Launch Services today and was told she was submitting an incident report to have someone look into the matter because per her, Launch Services was never notified by the school that I never attended. Launch Services was fully aware that I never attended because I called them directly back then informing them of this. This is pure fraud and it has negatively impacted my credit for the last 5 years!!!! How can I be held responsible for something I never attended or received?! And the amount they are requesting is not the amount I was told the course would cost.

  Business Response

  Date: 06/12/2025

   We appreciate your concerns and the opportunity to address them. On June 12th, 2025, a letter was mailed to the customer to address their concerns.

  Customer Answer

  Date: 07/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I called Ed2go a week ago and was told I had to be transferred to another dept. I left a message for someone to call me back and no one called me back. They are not trying to cooperate and are very adamant about not reconciling this matter. 
  
  
  
  Sincerely,
  
  
  
  ********* ********

  Business Response

  Date: 07/08/2025

  Launch Servicing is a third-party servicer contracted to service the billing and payments for this account. The consumer’s concerns must be addressed directly with the school. We recommend contacting the ed2go Student Advising Team by phone at ************ or by email at *************************. Thank you.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Breach of Contract, Unauthorized Fees, Refusal to Honor Terms
  
  Complaint Details:
  
  Launch Servicing has repeatedly violated our Income Share Agreement (ISA):
  
  Unlawful Income Verification Demands
  
  Contract permits income proof via pay stubs, employer letters, or other sources.
  
  Launch Servicing refuses federal aid statements I provided, demanding tax returns instead.
  
  Unauthorized Fees Added
  
  Charged $4,851.25 in penalties for disputing their unlawful tax return demands.
  
  Contract only allows fees for late payments which were never missed
  
  Ignored Formal Demand
  
  Sent dispute letter via certified mail on April 16, 2025 (attached).
  
  No response or corrective action in over 30 days.
  
  Requested Resolution:
  
  Cancel unenforceable ISA (loan-like 30% repayment cap violates CA law). Note: Original loan was $35,000, account balance currently shows $45,525.00
  
  Remove all fees.
  
  Please note, if the business in question tries to weasel out of this by mailing me a letter regarding this account without complying, I will not accept that as a resolution.

  Business Response

  Date: 05/30/2025

  We appreciate your concerns and the opportunity to address them. On May 30th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't entered upon nor have I signed any agreement with Launch Servicing LLC related to any loans. I've tried on numerous occasions to have Launch Servicing LLC send a complete and thorough accounting of the aforementioned account dating back to 2007. They keep attempting to change the date the account in question was opened, while simultaneously refusing to provide the necessary documentation of which I have asked for!

  Customer Answer

  Date: 05/09/2025

  Not sure how my personal complaint compares to any "mass marketplace" wording, but this is MY experience with Launch Servicing LLC !! No third party involvement in this dispute, just trying to get some clarification on an item. Are you guys PRO COMPANY  or PRO CONSUMER? I thought the BBB represented my best interest in this matter 

  Business Response

  Date: 05/19/2025

  We appreciate your concerns and the opportunity to address them. On May 19th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an ISA with Clasp for a school loan. The terms of the loan are that I owe 10% of my gross income every month unless I make less than the threshold required for repayment ($40,000) yearly. I submitted 2 W-2s to them for the calendar year of 2024 for them to calculate my repayment amount. When I received the results, Clasp claims I made 68,250 which is NOT what is reflected on the W2s I submitted. My total gross income for 2024 was $62,394.28. Additionally, I was laid off on 4/30/2025. This would mean my yearly salary for 2025 (January 1st-April 30th) would be roughly $21,000 which is $19,000 below the repayment threshold. I am currently unemployed but my loan was not placed in deferment as it should have been according to the loan terms. I submitted documentation that said I was employed until April 30th 2025, signed and dated. I also included a termination letter from my employer.
  
  Neither the calculation for last years income is correct, nor is the calculation for what I owe next month. They also are not calculating my salary multiplied by the number of days employed for 2025. My loan should be deferred until I find employment again, according to THEIR loan terms. This is extremely shady and I've had no issues with this company before but for some reason all the math is suddenly wrong and I don't see how it's legal to miscalculate the repayment and attempt to hold me responsible to pay mathematically incorrect statements.
  
  The call center said they would submit a ticket and they could see it was incorrect but this is seriously alarming for a company who is in charge of many loans. If it happened to me, it's happening to others who just don't notice the discrepancy and are being ripped off.

  Business Response

  Date: 05/16/2025

  We appreciate your concerns and the opportunity to address them. On May 16th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a copy of my Experian credit report, and I noticed some late payments posted on my credit report:
  
  1. Account Name: Launch Servicing LLC
  A****** ******* ****** ** ******* ***** ****** ********* *** ******* ******* ****** ** ******* ***** ****** ********* *** ******* ******* ****** ** ******* ***** ****** ********* *** ******* ******* ****** **** ******* ** ** ***** ********* ** *** **** ***** ** **** **** * ******* * *********** ******** ** ******** ******** *** *** ******* ******* ** ** ******* ******* ** ********** **** any consumer reporting agency may furnish a consumer report under the following circumstances and no other:
  
  (2) Following the written instructions of the consumer to whom it relates.
  
  Did I give you written instructions on my credit report to furnish this account information?
  
  Furthermore, the FAIR CREDIT REPORTING ACT 15 U.S Code § 1681(2)(a)(i) – Exclusions from a consumer credit report clearly states:
  
  (2) EXCLUSIONS – Except as provided in paragraph (3), the term “consumer report” does not include –
  
  (A) Subject to section 1681s-3 of this title, any –
  (i) Report containing information solely about transactions or experiences between the consumer and the person making the report.
  
  Delete the above late payments from my consumer report, as this agency violates 15 U.S Code § 1681. Failure to respond satisfactorily with the deletion of the above-referenced account, and sending out a free copy of my report after the changes have been made, will result in legal action being taken against your company, for which I will also be seeking $1,000 per violation for:
  1. Defamation of Character (per se)
  2. Negligent Enablement of Identity Fraud
  3. Fair Debt Collections Practices Act 15 U.S Code § 1681 - Violations for willful noncompliance - § 616. Civil Liability for Willful Noncompliance [15 U.S Code § 1681n]
  
  
  Best ******** ***** ******** 

  Business Response

  Date: 05/16/2025

  We appreciate your concerns and the opportunity to address them. On May16th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Material not working like I was expecting and told - no change in bill and bill is 287 more then normal

  Business Response

  Date: 05/08/2025

  We appreciate your concerns and the opportunity to address them. On May 8th, 2025, a letter was mailed to the customer to address their concerns.