Business Profile

Student Loan Services

Launch Servicing, LLC

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Complaints

This profile includes complaints for Launch Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

247 total complaints in the last 3 years.
157 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an ISA with Clasp for a school loan. The terms of the loan are that I owe 10% of my gross income every month unless I make less than the threshold required for repayment ($40,000) yearly. I submitted 2 W-2s to them for the calendar year of 2024 for them to calculate my repayment amount. When I received the results, Clasp claims I made 68,250 which is NOT what is reflected on the W2s I submitted. My total gross income for 2024 was $62,394.28. Additionally, I was laid off on 4/30/2025. This would mean my yearly salary for 2025 (January 1st-April 30th) would be roughly $21,000 which is $19,000 below the repayment threshold. I am currently unemployed but my loan was not placed in deferment as it should have been according to the loan terms. I submitted documentation that said I was employed until April 30th 2025, signed and dated. I also included a termination letter from my employer.

Neither the calculation for last years income is correct, nor is the calculation for what I owe next month. They also are not calculating my salary multiplied by the number of days employed for 2025. My loan should be deferred until I find employment again, according to THEIR loan terms. This is extremely shady and I've had no issues with this company before but for some reason all the math is suddenly wrong and I don't see how it's legal to miscalculate the repayment and attempt to hold me responsible to pay mathematically incorrect statements.

The call center said they would submit a ticket and they could see it was incorrect but this is seriously alarming for a company who is in charge of many loans. If it happened to me, it's happening to others who just don't notice the discrepancy and are being ripped off.
Business Response
Date: 05/16/2025
We appreciate your concerns and the opportunity to address them. On May 16th, 2025, a letter was mailed to the customer to address their concerns.
Initial Complaint
Date:05/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently received a copy of my Experian credit report, and I noticed some late payments posted on my credit report:

1. Account Name: Launch Servicing LLC
A****** ******* ****** ** ******* ***** ****** ********* *** ******* ******* ****** ** ******* ***** ****** ********* *** ******* ******* ****** ** ******* ***** ****** ********* *** ******* ******* ****** **** ******* ** ** ***** ********* ** *** **** ***** ** **** **** * ******* * *********** ******** ** ******** ******** *** *** ******* ******* ** ** ******* ******* ** ********** **** any consumer reporting agency may furnish a consumer report under the following circumstances and no other:

(2) Following the written instructions of the consumer to whom it relates.

Did I give you written instructions on my credit report to furnish this account information?

Furthermore, the FAIR CREDIT REPORTING ACT 15 U.S Code § 1681(2)(a)(i) – Exclusions from a consumer credit report clearly states:

(2) EXCLUSIONS – Except as provided in paragraph (3), the term “consumer report” does not include –

(A) Subject to section 1681s-3 of this title, any –
(i) Report containing information solely about transactions or experiences between the consumer and the person making the report.

Delete the above late payments from my consumer report, as this agency violates 15 U.S Code § 1681. Failure to respond satisfactorily with the deletion of the above-referenced account, and sending out a free copy of my report after the changes have been made, will result in legal action being taken against your company, for which I will also be seeking $1,000 per violation for:
1. Defamation of Character (per se)
2. Negligent Enablement of Identity Fraud
3. Fair Debt Collections Practices Act 15 U.S Code § 1681 - Violations for willful noncompliance - § 616. Civil Liability for Willful Noncompliance [15 U.S Code § 1681n]

Best ******** ***** ********
Business Response
Date: 05/16/2025
We appreciate your concerns and the opportunity to address them. On May16th, 2025, a letter was mailed to the customer to address their concerns.
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Material not working like I was expecting and told - no change in bill and bill is 287 more then normal
Business Response
Date: 05/08/2025
We appreciate your concerns and the opportunity to address them. On May 8th, 2025, a letter was mailed to the customer to address their concerns.
Initial Complaint
Date:05/01/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed the lease contract with 'SunPower Financing - SunPower Capital, LLC' online on 12/13/2022 with Lease Payment Term as 'SunPower Monthly Lease After ACH Discount: $89.08'. for Solar Panels Installation.

On 04/27/2025, I received email bill from SunStrong Management with additional amount $7.35 as Sales Tax. i.e. a monthly addition.(The bill amount will be deducted on 05/17/2025 from my checking account))

After calling at ***** ********, I got unexpected response from the SunStrong Customer Service that there will be a Sales Tax on monthly lease amount, no warranty, etc.

Please resolve the issue with SunStrong Management LLC, **** ******* *** * *** ****, Richmond CA 94804.

Thanks, **** ****** * * ********** *** ****** ** *****
Business Response
Date: 05/08/2025
We appreciate your concerns and the opportunity to address them. On May 8th, 2025, a letter was mailed to the customer to address their concerns.
Initial Complaint
Date:04/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sunpower was going through bankruptcy on or about October 2024. We were informed in November 2024, Sunstrong/Laughing LLC would be overseeing our lease on our solar panels. We could not obtain access to Sunstrong's system for payment. We attempted to pay via Sunpower's website. Payments were lost and late payments were reported to the credit bureaus. When we called to complain, Sunstrong resolved the issue by report more delinquencies. Sunstrong reported delinquencies in August 2024, prior to their acquisition of our lease.
Business Response
Date: 05/08/2025
We appreciate your concerns and the opportunity to address them. On May 8th, 2025, a letter was mailed to the customer to address their concerns.
Customer Answer
Date: 05/15/2025

Complaint: ********

I am rejecting this response because: Launch LLC are engaging in unfair business practices. Their response is inaccurate. We received notification in November 2024. Sunpower, the initial owner of our lease allegedly filled bankruptcy. But, actual the partner Armstrong took over. Launch LLC states we transferred in August 2024. Launch recorded a late for August 2024. By, their own records, thet reversed late fees because payments were lost. Sunpower has breached their contract by not providing maintenacing for the solor panel. I would like for Sunstrong/Launch LLC to come and remove the panels.

Sincerely,

****** *****
Business Response
Date: 05/28/2025
We understand you still have concerns regarding the missing payments. To assist us in researching your claim, please submit proof of the transactions that have not been applied to your account.
Initial Complaint
Date:04/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted a number of complaints regarding my roof from Feb 2024 under the company Sun Power that filed bankruptcy in June of 2024. To date my roof was not replaced as I asked. Currently I submitted my complaint to Sunstrong as of March 12 2025 and no response. Alos submitted complaint that my electric bill was very high and to date still high no response. tracking * ******* for both complaints. I need my roof replaced due to leaks that started at the benign of installation and a number of complaints. My panels are not producing well.
Business Response
Date: 05/08/2025
We appreciate your concerns and the opportunity to address them. On May 8th, 2025, a letter was mailed to the customer to address their concerns.
Initial Complaint
Date:04/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am seeking removal of late payment notations (March 2024, September, November, and December 2023) from my Launch Servicing personal loan, which is now fully paid off. The late marks occurred during a period of personal hardship, but I have since completed the repayment in full and made consistent efforts to restore my credit. Despite multiple requests for a goodwill adjustment, Launch Servicing has refused. I believe this is unnecessarily punitive, especially since the account is closed and no longer poses a credit risk. I’m asking for these marks to be removed out of fairness and consistency with industry standards on goodwill removals.
Business Response
Date: 05/01/2025
We appreciate your concerns and the opportunity to address them. On May 1st, 2025, a letter was mailed to the customer to address their concerns.
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing because there is poor communication with Launch Servicing and lack of regard for borrowers. I have submitted numerous requests to Launch Servicing and spoke to a number of employees for over a month now and my request has yet to be fulfilled or even looked into per the last representative I spoke with today 04/17 @ 230pm. My loan in its entirety should be forgiven due to the fact that The U.S. Department of Education (ED) announced that borrowers who enrolled at The Art Institutes between Jan. 1, 2004, and Oct. 16, 2017, were affected by The Art Insitute. ED’s findings that The Art Institutes made widespread and pervasive substantial misrepresentations that borrowers relied on to their detriment. As discussed in more detail in the executive summary, The Art Institutes’ misrepresentations related to graduate employment rates, graduate salaries, the school’s ability to connect students to employers, and the provision of ongoing career services after graduation.

ED’s findings are based on its independent review of evidence from the attorneys general offices of Pennsylvania, Massachusetts, and Iowa, and of other evidence in ED’s possession.

All of this information can be found on The US Department of Education wesbite.

Thank You
Business Response
Date: 04/29/2025
We appreciate your concerns and the opportunity to address them. On April 29th, 2025, a letter was mailed to the customer to address their concerns.
Customer Answer
Date: 05/04/2025

Complaint: 2*******

I am rejecting this response because:

No action was taken in regards to the miscommunication and lack of information required by the loan servicer. Because of this my credit was negatively effected because the loan servicer did not make me aware of changes and delay on their end of processing application.

Sincerely,

******* ********
Business Response
Date: 05/15/2025
The federal student loan forgiveness announced on May 1, 2024, for borrowers who attended The Art Institutes does not apply to private student loans, including this account serviced by Launch Servicing. Additionally, we have reviewed your request for forbearance. At this time, we are unable to approve the request, as you have reached the maximum allowable hardship forbearance time.
Initial Complaint
Date:04/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve made payments for almost 2 years and none of the payments ive made have gone to the principal balance. Was promised that I would receive tax credits that would help me pay off the loan, I haven’t received. I was also promised that there would be credit to light bill depending on usage. I have not received anything that I was told I was going to get. Every time I’ve called to ask why hasn’t the balance changed because I made my payments the customer service representative would hang up.
Business Response
Date: 04/23/2025
We appreciate your concerns and the opportunity to address them. On April 23rd, 2025, a letter was mailed to the customer to address their concerns.
Initial Complaint
Date:04/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a serious case of identity theft involving an account fraudulently opened in my name and my SSN. Despite my attempts to dispute this matter with the credit bureaus, SUNPOWER and SUNSTRONG have wrongfully denied my request. The account is not under my name and I don’t live in California, but they allowed fraud to use my social security number to open account. The fraud address is ***** ******** ****** ***. Diamond bar. Ca 91765.

I contacted SUNPOWER / SUNSTRONG company and the police department in 2018 about identity theft. their agent, who opened this account with ****** ** *** ****** ***, sent me a form asking me to sign and promised to remove my name and information from their account. I legally changed my name and SSN because of this. SUNPOWER / SUNSTRONG company denied my request to remove my information from their contract with the credit report bureau. I don't live in California since 2018.

This issue has placed both my minor son and me in serious life danger. I have both criminal and family restraining orders against my ex-husband, ****** ***, who used my identity to fraudulently open an account with their company. Additionally, he stole my Bank of America credit card, which has since been returned to me by the bank. Given the gravity of this situation, I expect immediate cooperation in resolving this matter.

My request is:
1. Immediately close the fraudulent account.

2. Remove any negative marks from my credit report.

SUNSTRONG
PO *** ***** SIOUX FALLS, SD 57109 USA

LSL/SUNPOWER CORPORATION
**** * **** ** ***** SIOUX FALLS, SD 57104
**********
SunPower Corporation
**** ******* *** * *** **** Richmond, CA 94804-3606

***** ********
Business Response
Date: 04/17/2025
We appreciate your concerns and the opportunity to address them. On April 17th, 2025, a letter was mailed to the customer to address their concerns.
Customer Answer
Date: 04/17/2025

Complaint: ********

I am rejecting this response because I have not received any response from that company at all. Please help!

Sincerely,

**** ********
Business Response
Date: 04/28/2025
A response was mailed on April 17, 2025. Please allow time for standard mailing.

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Launch Servicing, LLC

Launch Servicing, LLC

Launch Servicing, LLC

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