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Business Profile

Plant Nursery

FastGrowingTrees.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 187 total complaints in the last 3 years.
  • 109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 honeysuckle vine plants from Fast Growing Trees on 5/16, ship date 5/23. Then they emailed me on 5/20 stating they weren't able to ship til mid-June. Now they state September 30th. They shouldn't be advertising for items they do not have in-stock.

    Business Response

    Date: 05/23/2023

    We are so sorry for the delay on your order. With us shipping live plants, we do check the quality prior to releasing our products for shipping and will not send out anything that isn't up to our standards. I see we issued a refund for your order. We sincerely apologize for any inconvenience this may have caused. 

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 8 plants totaling $336.63 last year. Two immediately looked diseased, stressed and blighted. I contacted them and received no response. 7 of the 8 have since died. I contacted their chat on 4/9/23. Their representative offered and invoiced 2 warranties immediately, 1 for each order continuously asking if I was going to pay for them then. After reviewing BBB complaints and checking FGT website, and noticing that the ** orders weren't included on the invoices, I emailed them to verify if I could actually purchase warranties now since that information is not on their website and if so, I would need cost for full replacement shipping that I was told I would have to pay. I've received no response and I do not expect to either. When I initially purchased the plants, I was under the impression they were warranted for one year per the information on their site at the time or I would have never bought from them to begin with. I am now requesting a full refund. I don't trust the company nor their plants at this point and want to replace the plants locally and will never purchase plants online again due to this experience. They should, honestly, be put out of business for the trouble they put their customers through for caring for the diseased plants they receive and time spent trying to correct these issues with absolutely no response or support from the company other than a chat representative pushing a shady after-purchase warranty that is not mentioned on their site.

    Business Response

    Date: 05/18/2023

    We have reached out to the customer and agreed to issue courtesey replacements for the ********* Azaleas and a gardenia shrub and have issued refund for the 2 Grasses and 1 smoke tree. Please let ** know if you need any additional assistance. 

  • Initial Complaint

    Date:05/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased trees from FastGrowingTrees.com in April 2022. They had to replace 2 because they were dead . All trees were smaller than I ordered. 3 did not make it through the winter and 2 are so small they won't have fruit again this year. I spoke with someone about a week ago. I was told they will not replace or refund.

    Business Response

    Date: 05/17/2023

    We have reached  out to the customer directly to offer assistance and are awaiting a reply back. Since this payment was processed through Paypal, we are unable ot issue a refund at this time but have offered resolutions as an alternative to issuing a refund. 

    Customer Answer

    Date: 05/18/2023

     
    I am rejecting this response because:
    They have not reached out to me at all they have name address phone and email no response at all from them .

    Business Response

    Date: 05/18/2023

    We have been in contact with the customer and have agreed to issue a refund in the form of a paper check that will be mailed so it should deliver in 4 to 6 weeks. 

  • Initial Complaint

    Date:05/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam. I ordered what was supposed to be an extremely matured fruit tree for $150+ and received one long stick with a cluster of bolted dying leaves. It wasn't technically dead so they can pay their hand off technically I'm sure but you should see this difference - I would have been better off with a $50 yearling from one of many competitors. Tried contacting company and and can no response. On my way to replace now from the local nursery with another $150 I do not have. I guess the kids won't eat much this week.

    Business Response

    Date: 05/19/2023

    We reached out to the customer by phone and were unable to get in contact on 5/16 so we have sent a follow up e-mail. On 5/17 we sent another follow up as well as again on 5/19. We would be happy to assist under our 30 day guarantee. Please contact ** so that we can assist. 

    Customer Answer

    Date: 05/21/2023

     
    I am rejecting this response because:

    I reached out to the business 3 initial times in total via their website and direct email with no response received until after this complaint was filed.  I was clear in what I was seeking - a refund or replacement for a falsely advertised tree without time wasted.  Seeing as I've already absorbed costs to replace the tree locally before it became too late to be able to do so seasonally, a refund for the tree against the original payment method would now be an acceptable response and I am glad to hear there is a 30 warranty you are prepared to honor for this.


    Business Response

    Date: 05/22/2023

    We have agreed to issue a refund for the Zestar apple tree under our 30 day guarantee. 

    Customer Answer

    Date: 05/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two avocado trees, and extended worry free warranty, both purchases died within the first week, and the seller refused to honor the extended warranty sighting a slu of impossible to prove non-sence to avoid replacement or refund.

    Business Response

    Date: 05/11/2023

    We have reached out to the customer and agreed to issue a full refund for this order under our 30 day guarantee. 

    Customer Answer

    Date: 05/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 trees from Fast Growing Trees, order # **********, received Saturday May 6th in good condition but potted and rooted together as one plant. Their web site never mentions this and as a matter of fact leads you to believe you are receiving two distinct separately potted plants, I spent almost an hour on their chat line with them this morning trying to understand and resolve this issue. According to them they never outright mention plants to be shipped and potted as two plants and that they take no responsibility in separating them. They further suggest I carefully divide them myself. I am not the plant expert here, they are, and I cannot understand why after spending $150 for two plants I become responsible dividing them. Honestly, if I had wanted one plant I would have ordered one plant and not two. One or both could easily die off resulting from this division and I cant see why the liability is on me.

    Business Response

    Date: 05/11/2023

    We have reached out to the customer and agreed to issue a full refund for their order under our 30 day guarantee. Let us know if you have any additional questions or concerns.

    Customer Answer

    Date: 05/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company billed me before having the item in stock or ready to ship. I purchased a tree on April 19th - my credit card was immediately billed. After a week when I noticed that the item had not shipped, I contacted then and was told they are working to ship it on May 5. That's 16 days from the order and billing!! Since I live in ************, **, their shipping takes at least 7 days; they will not speed this up; I asked. They spend a ton of money advertising but little on the customer end of things. I don't think it's ethical and perhaps not even legal to bill a credit card more than two weeks before an item is shipped - if that date is honored at all.Order Number: **********

    Business Response

    Date: 05/04/2023

    We are so sorry your order has not processed for shipping yet. While most of our products ship in 1 to 2 days, we do have some items that are presale and have delayed dates based on when that tree may be ready to ship. It looks like your order is set to ship the week of June 5th and once shipped you will get tracking. Please let ** know if you have any additional questions or concerns.

    Customer Answer

    Date: 05/08/2023

     
    I am rejecting this response because:  YOU BILLED MY CREDIT CARD ON APRIL 20.  THAT IS UNETHICAL.  FURTHER, AT THE **** OF ORDERING YOU NEVER INDICATED THAT THIS ORDER WOULD TAKE A MONTH AND A HALF TO SHIP.  WHO CARES IF YOU ARE SORRY!!!  DO WHAT IS RIGHT.  IF I DON'T GET A REASONABLE RESPONSE FROM YOU THE NEXT STEP IS ******* AND ALL OTHER FORMS OF SOCIAL MEDIA.

    Business Response

    Date: 05/11/2023

    We are so sorry for the delay on your order. Unfortunatly with plants being live products, we will not ship anything not up to our standards. 
    We sincierly appalogize for any inconvience this may have caused. 
    Let ** know if we can be of any further assistance. 

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (**********) in February for four plants and a fertilizer kit. The order summary stated that the plants would be shipped at the beginning of April due to the zone that I am located in. As of today (4/28/23) I have not received any shipping confirmations. I have followed up multiple times with the company's customer service team and was told that the order would ship within a few days each time I spoke to them, none of which has actually happened. I still have not received my order. Due to the complete lack of communication and unreasonable shipping delays, I am asking for my order to be fulfilled in it's entirety immediately along with a partial refund or credit of $50.00.

    Business Response

    Date: 04/28/2023

    We have reached out to the customer and provided a full refund for this order as well as extended a discount code for $25 off their next order. We sincerely apologize for any inconvenience this may have caused. 

  • Initial Complaint

    Date:04/21/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have purchased trees from this company the last 3 years. 3 rose trees. (2 have died since) and the one left is barely hanging in there. Also purchased 5 thundercloud plum trees. Since 3 years ago, two have had to be repurchased/replaced and another that was dead and placed another order for arrived last week with not one leaf on it. Just bare branches. Contacted them via email about this and no reply back.

    Business Response

    Date: 04/24/2023

    Thank you for your patience. I am so sorry to hear you have had growing concerns with your plants.  I have reached out directly to assist under our 30 day guarantee. 

  • Initial Complaint

    Date:04/21/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered plants from this seller, they were not as described or pictured in their web listing. In addition, half of the plants have a disease or are dying.

    Business Response

    Date: 04/24/2023

    We are so sorry to hear your order was unsatisfactory. I see we were able to issue a refudn under our ***************************************************************************************** concerns. 

    Customer Answer

    Date: 04/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

FastGrowingTrees.com is NOT a BBB Accredited Business.

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