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Business Profile

Plant Nursery

FastGrowingTrees.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 152 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I made a purchase of a Honeycrisp apple tree earlier this summer. The tree arrived to me in a split trunk fashion. This was unacceptable and I called fast growingtrees.com back who agreed with my issue and sent me a replacement tree. I planted the replacement tree in May 2022. As time has gone on, the stick tree they sent me with one leaf on it did not show any progress in signs of life. I called them today, October 7 of 2022 and told them that their replacement was also not acceptable. They advised due to the timeframe they were not going to assist me. I am now stuck with a dead tree and I am out over $100.This is unacceptable business practice and they are sending out defective and low quality products to customers. I paid a premium price to get a product that was farther along in its growth cycle. What I received was a single stick with one leaf on it. This is not what I paid for.I am hoping something can be done so that other customers in the future are not cheated like I have been. Please let me know if there is anything else needed from me. I have photos. I would like a refund for the terrible product I received.

    Business Response

    Date: 10/11/2022

    We are so sorry to hear your tree did not make it. Our orders are covered under a standard 30 day guarantee and we offer an optional one year warranty that can be added at checkout. With our warranty we can issue a one time replacment for the plant or a store credit for the price paid for the plant. For 30 day guarantee claims we just request notification of concerns on delivery and photos of the plants for quality assurance purposes. As a customer courtesey we have issued a refund for the one honeycrisp that will reflect back to your payment method used within 3 to 5 business days. Please reach out to us if you have any additional questions or concerns.

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