Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Plant Nursery

FastGrowingTrees.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 195 total complaints in the last 3 years.
  • 122 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my husband a mango tree back in December for Christmas. Unfortunately the tree thats as sent to us died almost immediately so I reached out and provided pictures for a replacement. All of that was taken care of fairly quickly and I was told they would be sending a replacement. After not receiving it for a while I reached out and was told they suspend shipping to certain areas during the colder months to ensure the trees survival, but it would ship the week of 3/20. In all of that time we had moved and I emailed again to update our shipping address, which I received response to and was told was done. I have sent THREE emails now over a couple weeks period as we have gotten NO tree and now the company is completely ignoring me. It is three weeks past when it should have shipped. This is a couple hundred dollar tree and now I have NO money AND NO tree!!!!! THIS IS UNACCEPTABLE and someone better make it right asap or I will never be using this company again and I will make sure everyone knows how they do business. I have ALL of the emails I will pull out as well. SHAME on this company!

    Business Response

    Date: 04/10/2023

    We are so sorry there was a shipping concern with your order. We have reached out and are in the process of getting your order shipped. Once picked up for shipping you will get tracking so that you can follow your ahipment but please do not hesitate to reach out with any additional questions or concerns.

    Business Response

    Date: 04/10/2023

    We are so sorry there was a shipping concern with your order. We have reached out and are in the process of getting your order shipped. Once picked up for shipping you will get tracking so that you can follow your ahipment but please do not hesitate to reach out with any additional questions or concerns.

    Business Response

    Date: 04/10/2023

    We are so sorry there was a shipping concern with your order. We have reached out and are in the process of getting your order shipped. Once picked up for shipping you will get tracking so that you can follow your ahipment but please do not hesitate to reach out with any additional questions or concerns.

  • Initial Complaint

    Date:03/31/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number **********. On 7/5/22, I bought a Korean Lilac Tree from FastGrowingTrees. When order was received at my home, I found that the tree was stressed and had lost several of its leaves. Since it was late in the year, I went ahead and planted tree in hopes that it would revive and continue to grow in the springtime. The tree has not budded this spring and after talking to FastGrowingTrees they suggested that I do a scratch test on trunk to see if it was green or not and I found that the truck was brown indicating that tree was dead. So, I called FastGrowingTrees and shared my dilemma to see if the company would either give me a refund or send out another tree replacement. I was informed that I would have to give them another $50.00 before they could help me, I originally paid $139.97 for this tree, and it has not been a year from being purchased. I know that ********** and Lowes will give you replacements if your landscape items die prematurely so I don't believe I am asking for anything un-reasonably. Sincerely,*********************

    Business Response

    Date: 04/01/2023

    We are so sorry to hear your Korean Lilac Tree arrived in poor condition. We do cover our plants under a 30 day Alive and Thrive Guarantee. We just request notification of health concerns with the tree on arroval so that we can assist as needed. We do understand your frustration with the one year warranty being an optional add on at checkout. As a one time courtesye we have issued a refund for the Korean Lilac tree and you will see this reflect back to your payment method on file within 3 to 5 business days but please do not hesitate to reach out with any additional questions or concerns. 

    Customer Answer

    Date: 04/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:03/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    website advertised 1-2 day shipping, item estimated to arrive 4 days later. chatted with site representative and she disconnected with me when i complained about false advertising.

    Business Response

    Date: 04/01/2023

    We have reached out to the customer. While we ship within 1 to 2 days of an order being placed, the average transit time is based on location. Our shipping time frame can be found: ***************************************************************************************. Due to the inconvience in the delay of shipping we have agreed to waive the shipping cost issuing a refund. Please let us know if you have any additionla questions or concerns. 

  • Initial Complaint

    Date:12/02/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an online order on 11-24-22 and it arrived today 12-1-2022. I ordered a snake plant, fertilizer and pot. Paid $74.92. I was beyond disappointed when I opened the box. Everything had been thrown in there carelessly. The fertilizer a miniature size and looked like it was returned/ dirty , the pot also with dirt and the plant did not look healthy. It had holes torn leaves bent edges. It looked like its rotting. Called customer service only to be told to wait three weeks, I dont see how a plant that is dying and broken could change . I definitely will never buy from them again. The reviews on their website are great, I am wondering if they are truly reviews from actual customers. I just feel like I was robbed. The photos dont show how bad the plants condition is.

    Business Response

    Date: 12/02/2022

    We are so sorry your order arrived damagd. We have issued a refund under our ***************************************************************************************** concerns.. 

    Customer Answer

    Date: 12/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had made a purchase of a tree on the 16th of November and it can in on the 18th, the tree was missing its whole other half of branches, so I called customer service and let them know and they sent me another one but this one was worse, the one they sent me was missing a whole bunch of branches, not even a half, it was all around missing branches. Horrible business.

    Business Response

    Date: 11/21/2022

    We are so sorry to hear you had concerns with the delivery of your order as well as the replacement. You are still covered under our 30 day guarantee. As a courtesey I have issued a refund for your order. Please allow 3 to 5 business days for this to reflect back toy our payment method on file. 

  • Initial Complaint

    Date:11/15/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 7 to 8 ft weeping willow **** back in June 2022, we had a bad drought I was ready to get my **** I ordered sent to me the beginning of November, they told me they must have sold my **** , they gave me a refund , but said they had 4 to 5 foot ones , I took a chance and got one , the **** had its limbs cut to fit in the box , needless to say its very tiny , and I would like a refund , were in he middle of winter now so shame on them for selling my **** in the first place

    Business Response

    Date: 11/17/2022

    We have reached out to the customer and agreed to issue a full refund for this order under our 30 day guarantee. Plase allow 3 to 5 business dyas for this to reflect back to the payment method used. 

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Selling plants online is a questionable practice. But they offer 30 days refund policy. We were told by ******** at customer service that smaller plants need more time to invigorate. For that reason we have purchased 12 months insurance with the 9 evergreen trees we bought. Eight out of nine plants slowly died within the first several weeks and now they offer a one time exchange. It is not hard to figure it out what will happen next if we follow through with the exchange. The ratio of healthy plants : dead plants is overwhelmingly conclusive not to realize that this exchange wont be much different. We were skeptical buying plants online, but the one-year warranty was reassuring. It turns out it is wasted money. Maybe there are other companies that sale thriving plants and customers that have excellent experiences purchasing plants online. Unfortunately, this kind of ruins it for both. We will definitely not be purchasing plants online again.

    Business Response

    Date: 11/10/2022

    We have reeached out to the customer and agreed toissue a refund for this order. 

FastGrowingTrees.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.