Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original 6 foot white oak arrived as a 4 foot twig of a tree with broken top and it died in a matter of weeks. Vendor replaced at no cost with a approximately 6 foot white oak but the top was cut off. This tree also died in 1st year, site sells poor quality trees that arrive with damage.

  Customer Answer

  Date: 08/25/2023

  Replace the tree

  Business Response

  Date: 08/30/2023

  We have followed up with the customer and issued a replacement for the ************ do not hesitate to reach out with any additional questions or concerns. 

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order on Jan 22, 2023 and in the amount of ******. My order number is **********. I had ordered 3 trees as well as 4 blueberry plants and a bottle of neem spray. I had paid extra to have larger trees that would have a short time to become fruit bearing. These trees and bushes were planted and watered appropriately. Unfortunately, they have all died. I contacted the company to get a refund or replace them at which time they informed me I had not purchased a warranty covering the trees and was offered to spend another few hundred dollars, so they could then replace them. These trees were twigs to begin with, for what I paid for. The warranty is a joke, you shouldnt have to pay extra to have your plants covered for the first year. At this point I have a bunch of dead plants/trees that I just want a refund for, so I can go purchase elsewhere.

  Business Response

  Date: 08/24/2023

  This order was placed on 1/22/23 and shipped 3/30/23. Our orders are covered under a 30 day guarantee and we offer an optional one year warranty that can be added at checkout. The warranty was not added to this order and unfortunatly we do not issue refunds since we sell perishable products. Please contact us for further assistance.Here is a link to our terms of service: ***************************************************************

  Customer Answer

  Date: 08/24/2023

   
  I am rejecting this response because: As a large company like this, they should want to take care of their customers, clearly they dont care. Requesting customers to pay extra for a warranty is bogus. They want me to pay a extra couple hundred dollars to replace garbage plants that clearly are unwell. So maybe I have the same issue with them again and they want me to pay the warranty again? Seems like a huge scam that I fell for. Save your money with the people, go to Lowes and get a true 1-2 year fruit bearing tree for under $60. I attempted to solve this, but I will let everyone I know how this is a terrible business practice, and to spend their money elsewhere. 
  
  

  Business Response

  Date: 08/25/2023

  Thank you for your reply. Since we ship live products, we only cover them under a standard 30 day guarantee and have an optional one year warranty. As a one time courteey we have issued a full refund for your order. Please allow 3 to 5 business days for thsi to reflect back to your payment method on file. 

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivered upsides and dead and nothing like advertised photo

  Business Response

  Date: 08/21/2023

  We have issued a replacement Order #: 9501855327 for the customer that is processing for shipping and will provide tracking once picked up by the carrier. 
  Let us know if we can be of further assistance. 
  
  
  
  

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 cape myrtle ******************** on March 30th 2023 from fastgrowingtrees.com, and planted right after I received it. Then I waited for 2 months and two of them are healthy and sprouting, the other one is just skinny bare trunk not growing leaves. I've contacted fastgrowingtrees.com and they just tell me to keep an eye on it, I waited another 2 months and still the same thing. I called them several times and they stopped replying.

  Business Response

  Date: 08/15/2023

  We have contacted the customer and agreed to issue store credit for the cost of the tree that did not make it. 

  Customer Answer

  Date: 08/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought 2 trees August 2022. A peach tree and an Apple tree. The peach tree thrived but the apple tree died within a few weeks. After contacting the business, they agreed to replace the tree if it did not survive the winter. In April 2023, I contacted the business to let them know the tree did not survive and they sent a replacement. After receiving the replacement tree, it did not have any leaves and did not appear to be healthy but I planted it anyway. It never bloomed and died within a few weeks. I contacted the business again and was told the warranty was expired and I had the option to purchase an additional 1 year warranty for $27.99 in order to get a replacement for the replacement tree. I agreed to purchase the additional warranty but I was never contacted again to let me know how to purchase that warranty. After 3 emails of trying to get a response, no one would respond to me. At this point, I would like a full refund of $153

  Business Response

  Date: 08/11/2023

  We have contacted the customer and agreed to issue a replacement for the Honeycrisp apple tree. Please let us know if you need any additional assistance. 

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an American beauty dragon fruit tree and it died since I have insurance on it I should get one but they are out of stock . I have been waiting for more than 6 month and they still out of stock. I called and asked to get refund they told me since its more than 6 month and you paid with PayPal we cant refund you you have to call PayPal and dispute/ ask them to refund the money

  Business Response

  Date: 07/31/2023

  We are so sorry, due to paypals refund policy we are unable to refund transactions past 6 months. We have reached out to the customer and offered a replacement however the customer requested we issue a paper check. The customer has been advised our paper checks can be delayed and may take 1 to 2 months to deliver but this has been requested by our accounting department. The value of this check will be $99.95 and will be mailed to:
  38207 ********
  ********,
  **
  93552

• Initial Complaint

  Date:07/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a tree from them, planted and watered as directed and it died. All the leaves fell off, they had me scrape off the bark and since it was still green below the bark they would not refund as there warranty indicated. The tree quickly dried up and completely died just after the warranty date.

  Business Response

  Date: 07/31/2023

  We have reached out to the customer and agreed to issue a refund in the amount of $175.15 for the cost of the cherry tree that has perished. 

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order from 7/12/2023 I ordered a few trees from them before and decided to order some boxwoods and a few Zeylanica Snake plants (See receipt) . There was a three pack combo of the Zeylanica snake plants so I got it for a fee of $160 for all three. My receipt say Zeylanica, the packing slip inside says Zeylanica, however I got three different snake plants in this combo. The header is discribed says *********, the picture is of a Zeylanica. All of my receipts say the same thing. I called offering to return the two snake plants that were not Zelanica and the most they offered me was a 15% discount back on what I ordered. They just loss a customer but the *** did not appear to care much about that. My order was $600 and I simply want the two Zeylanica plants I ordered. I would gladly return the two other plants.

  Business Response

  Date: 07/20/2023

  We have reached out to the customer and agreed to send out 2 Zeylanica Snake Plants free of charge. Let us know if yopu need additional assistance. 

  Customer Answer

  Date: 07/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 trees and a tree growing kit and a tree watering item.They never sent 3 items and the trees they sent were not as promised .I want a refund but they wont give me any money back .Why would I want a tree planting kit after I already planted my trees.They are a scam and I would like my $428.00 back

  Business Response

  Date: 07/18/2023

  We have reached out to the customer and agreed to issue a full refund for this order under our 30 day guarantee. Please allow 3 to 5 business days for this to reflect back to your account. 

  Customer Answer

  Date: 07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

  But its ashamed that their customer service wouldn't help me in the first place until I got the BBB involved.

  I appreciate all your assistance and time.

  I attached the low quality tree they sent me .
  
  Thank you. 

  ***********************

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 trees and 3 of them are dying. I got the warranty because I spoke with a gentleman named ****** that advised me to pay ***** to cover all my trees. Only one of the trees has not died the others have. I contacted on 07/10/23 requesting a refund and was told by a lady named ********************* I cant have a refund, I planted outside zone. No I planted in late spring when website said I should. I also had a tree that never showed up, instead of asking me if I wanted a refund they sent another tree that its clearly to hot to plant. I told her I should have had the option to get a refund, why would I plant another tree just to die from heat? She refused to refund my money. I have two dead tress that I spent a lot of money and time on. I feel I should be issued a refund. The fruit cocktail tree had **** leaves on it when it arrived, I thought it was normal

  Business Response

  Date: 07/17/2023

  We are so sorry, since we ship perishable products, we do not extend refunds under our warranty and are unable to guarantee products grown outside of their groing zone. We have issued replacements for the plants that have perished under the warranty.