Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greystar has 2133 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Greystar Property Management

  4205 E 10th Ave Denver, CO 80220-3777

• 

  The Standard

  6811 E Main St Scottsdale, AZ 85251-4359

• 

  Maxwell on 66th

  6611 E Mayo Blvd Phoenix, AZ 85054-4507

• 

  Destinations Alexander

  3949 W Alexander Rd North Las Vegas, NV 89032-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at Berkeley Central apartments owned by Greystar, Apt 204, 2055 Center St, Berkeley 94704 from 10/28/23 until 07/27/2024. A security deposit of $1000 was paid on 10/28/23.
  Berkeley Central was required to return the security deposit within 21 days after I had vacated the premises. A partial refund was provided of $596.22 on 8/22/24, past the appropriate time to refund the security deposit. The remaining security deposit was withheld, claiming it was for apartment cleaning, painting, and carpet cleaning. However, I cleaned the unit and left it in the same condition as move-in. I have made multiple attempts to contact Berkeley Central by email, phone, and have waited for a response, however, I have not received any response to my emails asking for the full refund of the security deposit.

  Business Response

  Date: 09/10/2025

  Hi *********,
  Thank you for reaching out and sharing your concerns regarding your deposit refund from your stay at Berkeley Central.
  We're sorry to hear that the refund process has been frustrating and that you've had trouble getting in contact with the onsite team. We’ve reached out to the team at Berkeley Central, along with their leadership, so they can look into this further and follow up directly. A Greystar representative will be in touch with you within 10 business days.
  We appreciate your patience as they investigate your concerns.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:09/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leasing agent was misleading unit was not finished upon move in
  My door lock needed to be rekeyed to open front door, there was no latch are lock to lock back patio door. Dyer went stop working 2x first time they had to resent which took days after I filed complaint second time after 5 days I seen maintenance and I asked do I need to call a vendor myself to have dryer fixed. Flies and black little bugs flying in circles in front and back patio, flies and these little black bugs are always getting into my unit when I go in and out my door. Water was turned off with resident knowledge I called office young lady told me construction workers turned off water I asked why was I not notified she said they were not notified either. I said unless it was emergency notice has to be given to residents least 24 hour notice, she then says a email was sent I checked my email no email was sent. Not to mention I had to work water heater went out I called office maintenance came could not fix it, maintenance told me they have to call 3rd party not to mention again I had to go to work time was passing still no hit water decided to reach out to plumber myself to see if they can come out one company said they haven’t paid there bill in months and they will not be able to come out even if they did call them. Had to call in work again. No screens in 3 windows trash and more trash on stairway and grass area dirt spilling out of wooden plant holder thing. I did have a mail key for a 2 weeks. I was not told tenants were responsible for water even if it was in lease that should of been disclosed upon signing lease, cars park in back of me it’s hard for me to get in and out my parking stall. Wooden floor is lifting I almost tripped on floor from lifting. I emailed office on 3rd for breakdown of water bill and other fines. I was not home for 24 days my water bill was same has last month which I was home.

  Business Response

  Date: 09/08/2025

  Hi *******,
  Thank you for sharing your concerns with us.
  We’re very sorry to hear about the issues you experienced at Harbor Park, including the maintenance delays, pest concerns, and communication lapses around service interruptions and billing. We’ve contacted the local property team and their leadership so they can fully review your experience and have a Greystar representative follow up with you directly.
  You can expect to be contacted within 10 business days to further discuss your concerns.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:09/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Haven on long grove in aurora il has infestations of rats and my unit has been affected. The front offices have been contacted via email and in personal. Despite of effort to lay down a trap which was placed wrong, the issue is not resolved. Today there were rat droppings in my son’s bed and this is not livable at this point, my son could have got bitten. A few days ago I had rat droppings in my broiler and toaster, which is a health concern at this point.

  Business Response

  Date: 09/05/2025

  Hi *******,
  Thank you for reaching out and sharing your concerns with us. We're very sorry to hear about the rodent issue you’ve encountered at Haven on Long Grove, particularly the impact it’s had on your living conditions and your family.
  We’ve contacted the onsite team and regional leadership at Haven on Long Grove so they can review this matter and follow up with you directly. A Greystar representative will be in touch with you within 10 business days to address your concerns.
  We appreciate you bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment with The Luxe with a friend of mine. They never got back to us and we ended up signing a lease elsewhere. We also tried calling them to dispute our application deposit, but never heard back. A month after applying, we were shocked to find an email charging us $25 for a unit we never moved into, and never even signed a lease for. We were appalled and demanded to speak to a representative but never got a call back, and they even hung up on us. We find this appalling, since many college students live in the area and this company seems to take advantage of that. I have also sent countless emails trying to dispute the charge, but got no response. I am thinking of taking legal action if I never get a reply.

  Business Response

  Date: 09/05/2025

  Hi *****,
  Thank you for reaching out and sharing your concerns. We're sorry to hear about your experience with The Luxe, especially regarding the application process and the unexpected charge you received after deciding to lease elsewhere.
  We’ve contacted the onsite team and regional leadership at The Luxe so they can investigate your concerns and follow up with you directly. A Greystar representative will be in touch within 10 business days to assist further.
  We appreciate you bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was informed for refunds that I must use a 3rd party they have contracted, the contracted 3rd party informed me the Folio Apartments - Greystar have to authorize this refund, after nearly 2 months, no phone calls have been returned nor an update on my $500 deposit. When going to the physical location of the apartment complex, I'm redirected to speak to their contracted 3rd party, in which they have not been given authorization to process a refund as they are waiting on the accounting team at the Folio apartments - greystar.

  Business Response

  Date: 09/05/2025

  Hi *******,
  Thank you for reaching out and sharing your concerns. We're sorry to hear about the delay you've experienced regarding your $500 refund from Folio Apartments and the back and forth between the property and the third-party refund processor.
  We’ve contacted the onsite team and regional leadership at Folio Apartments so they can investigate the issue and follow up with you directly. A Greystar representative will be in touch within 10 business days to provide a resolution or update.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have watched them enter homes in my building without permission -have entered my home being intimidating -violating my personal rights -will now need a ring camera
  Deducted from rent also the repair have not been complete -air /heat not working -will need to purchase -O8-27-2025-Maintenance tried entering my home after watching me leave - after realizing there was baby powder on the door - they staged it as if the were coming to in to repair the issue - sent me an email - when every other time they have called - also I indicated that I require a call and the email they sent states it -I feel unsafe and traumatized /they called a random guy and called him a tech - then told me his tools were in my apartment //the rental agent told me she had known the man for year who was the tech even though she is new - she then preceded to say I was arguing when I voiced my concerns - and stated the tech needs to leave now - who was actually a random guy they paid to support their reason for entering my home with out permission /who is the third party vendor ? -who was scheduled ? When ? How much notice was given ?/Access to cameras in the building /deduct rent for ring cameras -/PEOPLE IN THE COMMUNITY ARE PETRIFIED -employees are working with no pay and it’s being ran as a plantation for paying tenants my rent is 1820+ -some paying more for others -not real maintenance men being hired -portraying to be a mainstream business

  Business Response

  Date: 09/05/2025

  Hi **********,
  Thank you for sharing your concerns with us. We’re sorry to hear about the issues you’ve experienced at Prose Rhyne, including your concerns about unit access and unresolved maintenance needs. That’s certainly not the experience we aim to provide.
  We've contacted the team at Prose Rhyne along with their leadership so they can investigate the situation and have a Greystar representative reach out to you directly. Please allow up to 10 business days for them to follow up with you.
  Thanks again for bringing this to our attention.
  —
  The Greystar Team

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant in Apartment 2712 of Avana Lexington Apartments in Nashville, Tennessee. I was living there since February of this year, 2025. I had noticed water damage on my ceiling and black mold both on my ceiling and my wall by the patio door. I sent in a maintenance request on July 3, 2025. I had received an email saying the request was acknowledged. Days had gone by and I heard nothing from anyone, so I decided to go in person to the leasing office where I spoke with a leasing agent at approx. 10 am, July 7, 2025. She told me she would have someone come out and look. 1 exact week went by, and I had still not received any acknowledgment that anyone had STEPPED FOOT in my apartment. I was symptomatic from the mold. As per Tennessee state law, they had 2 weeks to fix the issue, or I could break my lease and leave. They fixed it at exactly 15 days, over the legal limit. So, I have since moved out, and now I am owed my security deposit back, which they have not given me. It has been more than 30 days which is the legal limit for them to have given me the money.

  Business Response

  Date: 09/05/2025

  Hi *******,
  
  Thank you for sharing your concerns with us. We're sorry to hear about your experience at Avana Lexington, especially regarding the delay in addressing the water damage and mold in your unit, as well as the concerns around the return of your security deposit.
  
  We’ve contacted the onsite team at Avana Lexington and their regional leadership so they can investigate your concerns and follow up with you directly. A Greystar representative will be in touch within 10 business days.
  
  Thank you again for bringing this to our attention.
  
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complex waived fees and I was ready to move in but wasn’t able to because of issues on their end. Pushed back the date because it was bug infested and said they needed to fix cigarette smoke smell. I made the woman aware that if that’s why it’s getting postponed I didn’t care to stay somewhere dealing with those issues and updated her on my decision. Just recently found out there was a collection account on my rental record.

  Business Response

  Date: 09/03/2025

  Hi *****,
  Thank you for reaching out and sharing your concerns with us. We're sorry to hear about the situation you experienced at Upton at Longhorn Quarry and the confusion surrounding the balance now in collections.
  We’ve contacted the property team and their leadership to review what occurred during your application and move-in process. A Greystar representative will follow up with you directly within 10 business days to discuss the matter further.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at Vert Los Angeles (a Greystar property). My lease ended on August 14, 2025. Beginning on June 27, 2025, I repeatedly emailed management asking whether I could extend month-to-month or needed to vacate. Despite multiple follow-ups, I received no meaningful response until August 21–22, after my lease had already expired.
  
  Because management failed to respond, I was prevented from giving proper 30-day notice before lease end. My notice should therefore be considered effective August 14 ? September 13, 2025. Instead, I was:
  • Charged $2,550 for August when my contracted rent was $2,340 (an improper $210 fee).
  • Billed through September 21 instead of September 13, an 8-day overcharge ($624).
  • Given incorrect bills that ignored credits, making my account show overdue when it was not.
  
  I acted in good faith with multiple emails prior to lease end, but was ignored until it was too late.
  Total overcharge = $834. I acted in good faith, but management’s failure to respond caused this issue.
  
  • Refund or credit the $210 improper August fee.
  • Correct September rent to $1,014 (Sept 1–13 only) instead of $1,638.
  • Confirm my 30-day notice effective Aug 14 – Sept 13, 2025.
  • Ensure my security deposit is not reduced by unlawful charges.

  Business Response

  Date: 09/03/2025

  Hi *******,
  Thank you for reaching out and sharing your concerns with us. We're sorry to hear about the difficulty you had communicating with the property team at Vert around the time of your lease expiration, and we understand your concerns about how this impacted your billing.
  We’ve contacted the property team and their leadership to review your lease timeline, communication history, and final charges. A Greystar representative will follow up with you directly within 10 business days to discuss next steps.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:09/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a Greystar corporate lease holder for a few years now & have never had issues w/ any of the mngt or community until Tens of West. I never put any of my corp leases under my name just business name. Prior to signing the lease i have asked multiple occasions if corporate leasing was accepted at their location( Tens on West) I was advised yes, and I would be there first corporate lease applicant/holder per John. I always call any community I'm interested in to confirm if corporate leasing is available. I don't break rules & I abide by the community guidelines as I try to keep a positive relationship with all my communities. Once I was informed corporate leasing was allowed I scheduled a tour with John on 6/21 at 3pm to see available units. I was provided approve Shield guidelines after the tour was completed and informed I will need to apply online and pay a admin and application fee. I have never used approveshield as this is something new Atlanta was starting.i submitted my payment and applied but did not meet approve Shiel income guidelines of have $107,000 in a bank account. from my past with Greystar I have never had to have this amount or use approval shield. I reached to Tens on West and spoke with another leasing agent Ania she is very kind and was informed I can apply under my name. I was against it but went ahead as I was informed I can apply for corporate under my personal name. after a few days I was informed I was approved conditionally with a larger deposit and a prorated rent. again under the assumption of being approved as a corporate I paid all fees and moved in. I submitted a maintenance request for the fridge and they snapped a photo of my rules & stated I violated the terms no STR or Airbnb allowed. I was finned but it was waived. my issue today is this was a bad and big communication on Tens. im now being charged 1 month and concession of 2 moth once I terminate my lease. I am beyond pissed as this was approved as a corporate lease.

  Business Response

  Date: 09/03/2025

  Hi *******,
  Thank you for reaching out and sharing your concerns with us. We're sorry to hear about the confusion surrounding your lease setup at Tens on West and how it was communicated during the application process.
  We’ve contacted the property team and their leadership so they can review what occurred and determine next steps. A Greystar representative will follow up with you directly within 10 business days to discuss the issue further.
  Sincerely,
  The Greystar Team