Business Profile

Property Management

Greystar

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,367 total complaints in the last 3 years.
820 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/30/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Moved into an apartment at level at 401 in Raleigh Nc to no ac for 2 in half weeks. Which lead to black mold in the bathroom. I just want the money I spend back and this off my credit. Currently looking for a new place
Business Response
Date: 07/31/2025
Dear *********,
Thank you for taking the time to share your concerns with us. We're sorry to hear about your experience with the air conditioning and resulting conditions during your time at Level at 401.
We’ve contacted the onsite team and property leadership at Level at 401 so they can investigate the matter. A Greystar representative will follow up with you directly within the next 10 business days to address your concerns.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/30/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently moved out of the Whitewater Park Apartments (255 N Whitewater Park Blvd Unit **** Boise ID 83702) owned under Greystar Property Management. Upon receiving final billing I am being charged with cleaning costs. The unit was left empty of any belongings and cleaned beyond a reasonable expectation. They have not provided any proof that the unit was excessively unclean, or damaged, that would require more than standard turnover procedures. Cleaning is not allowed to be taken from a tenant deposit unless it is excessive. The office is unresponsive when I call and emails can take close to a week at times for communication. I will not be charged for a turnover cost. The unit was left in a condition that would have been considered clean to a reasonable expectation.
Business Response
Date: 07/31/2025
Hi ********,
Thank you for sharing your concerns with us. We’re sorry to hear about your experience regarding the cleaning charges assessed after your move-out from Whitewater Park Apartments in Boise, ID. We understand how important it is for these charges to be clearly explained and fairly applied.
We've contacted the property team and their leadership so they can review your account and follow up with you directly. A Greystar representative will reach out within 10 business days to address your concerns.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied to potentially rent an apartment here back in June. After not hearing back for over a week with no update, I finally received information that I was denied due to income even though I made well over 3x the rent.I had to call several times to get this information that it was denied. The manager said she would look into it, but another several days went by with no update. Finally, I gave up waiting for answers and just decided to apply somewhere else. They let me know the administrative fee of $250 would be refunded promptly. After about a week I called the office when I still hadn't received the refund. The leasing agent said he would talk to the manager about it. I never received a call back. I called everyday and got the same response "manager isn't in the office, but i'll check on it". Finally, I got the managers email and sent her an email myself. She said it can take 30 days to refund the fee, but to check in with her after 15 business days for an update. I waited 15 business days-- no refund, no update. Now at 30 calendar days, I've emailed 4 times over the past week and have been completely ignored. I finally got ahold of the assistant manager yesterday (because the current manager is on maternity leave) and he is Now telling me to wait a FULL 40 days!
Customer Answer
Date: 07/31/2025
The apartment complex is Broadstone at Optimist Park in Charlotte, NC.
Business Response
Date: 07/31/2025
Hi *****,
Thank you for sharing your concerns with us. We're sorry to hear about the experience you had regarding your application at Broadstone Optimist Park and the challenges you've encountered in receiving your $250 administrative fee refund.
We’ve contacted the team at Broadstone Optimist Park along with their leadership so they can investigate your concerns and follow up with you directly. A Greystar representative will be in touch with you within 5 business days.
We appreciate your patience and the opportunity to address this matter.
Best regards,
The Greystar Team
Initial Complaint
Date:07/30/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reported a ceiling leak at Elan Research Park Apartments (managed by Greystar) on July 11. Repairs were delayed without clear communication that they were delayed, and when drywall was patched on July 25, it was done incorrectly. Management had to send someone out again the following day because the repair was not done correctly. No mold inspection was done despite visible moisture damage that was present for 2 weeks.

Although I was able to remain in the unit, I was extremely uncomfortable living and working from home with my 5-year-old child during this ongoing issue. Management failed to communicate properly through the entire process, never offered compensation for the inconvenience, and only informed me of the $3,990 lease termination fee due date one day after it was already due. Which I sent my notice on 7/18 and had to send another follow up 7/24, then finally received confirmation 7/25.

I ultimately decided to end my lease early because of how poorly this all was handled. Management is now demanding the termination fee, yet they also refuse to compensate me for August rent, despite the fact that I was planning to move out prior to the month being over. I do not feel comfortable living under this management and the living conditions of this community.

This charge is unfair given their failure to properly repair the unit, lack of communication, and refusal to acknowledge the significant inconvenience and discomfort I experienced.

Resolution Requested:
I want the $3,990 charge removed, compensation for the unused portion of August rent, and written confirmation they will not report me to collections or credit bureaus.
Business Response
Date: 07/31/2025
Hi ******,
Thank you for reaching out and sharing your concerns. We're sorry to hear about the delays in repair and communication during your time at Elan Research Park in Charlotte, NC, and we understand how frustrating the situation must have been—especially while managing your home and family under those conditions.
We’ve contacted the on-site team and leadership at Elan Research Park so they can fully review your account and the circumstances surrounding your lease termination. A Greystar representative will follow up with you directly within 10 business days to address your concerns.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/30/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Estoy siendo cobrada por varios meses de renta (febrero, marzo y abril de 2024), a pesar de haber informado personalmente en la oficina de arrendamiento que no renovaría el contrato. Presenté múltiples solicitudes de mantenimiento que nunca fueron atendidas, lo cual tengo documentado. Además, la experiencia general con Avana Court fue negativa, como puede comprobarse con muchas otras opiniones públicas en ****** ****. Me siento injustamente tratada y ahora mi caso ha sido enviado a una agencia de cobranza.
Business Response
Date: 07/30/2025
Hi *****,
Thank you for sharing your concerns with us. We’re sorry to hear about the experience you had at Avana Court, especially related to rent charges after your move-out and unresolved maintenance requests.
We’ve contacted the team at Avana Court and their leadership so they can review your situation in detail. A Greystar representative will reach out to you directly within 10 business days to follow up.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/29/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally address an ongoing and unresolved issue concerning an erroneous application fee charge related to our application at Ilumnia on Raiders Way last year. At the time, Aaron Z****** assisted us with the leasing process, and either Teresa or Beatriz was the acting property manager.

Due to a system transition, we were required to submit a paper application. We were explicitly assured that all associated fees would be waived as long as the application was submitted that same day—which we complied with in full.

In March of this year, we were unexpectedly contacted by Jeff A*****, who stated that we owed $420 for an application fee. We were surprised and concerned by this, as the fee was clearly waived at the time of application. Additionally, Jeff's approach was unprofessional and lacking in due diligence, as he made these claims without fully investigating the history of our case.

Since then, we have spoken with the property manager on two separate occasions, and on both, we were assured that the issue was being taken care of. However, we continue to be contacted regarding this matter, which constitutes harassment and is both unjust and unacceptable.

We respectfully request the following:

Immediate removal of the $420 charge from our record.

Written confirmation that this issue is fully resolved and will not affect our credit or rental history in any way.

A formal written apology from both Jeff A***** and Ilumnia Management for the repeated mishandling of this situation and the unprofessional behavior we have encountered.
Business Response
Date: 07/30/2025
Hi *******,
Thank you for reaching out and letting us know about the ongoing billing issue related to your application at Ilumnia on Raiders Way. We’re sorry to hear that you're still being contacted about an application fee that was supposed to be waived, and we understand your frustration.
We’ve escalated your concern to the local team and leadership to review your situation in detail. A Greystar representative will reach out to you directly within 10 business days to follow up and help resolve the matter.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid a $500 deposit for an apartment. The application was later canceled by the company, and I did not receive the apartment or any service. Their policy says the deposit is refundable if the application is denied. I have requested a refund, and they refused. I am disputing this as a service not provided.
Business Response
Date: 07/30/2025
Hello,

Could
you please provide the name and address of the community related to this
matter?

Thank
you in advance for your assistance.
Business Response
Date: 07/30/2025
Community name is not listed.
Customer Answer
Date: 08/05/2025
Altura
Business Response
Date: 08/05/2025
Hi *******,
Thank you for sharing your concerns with us.
We're sorry to hear about your experience regarding the $500 deposit for the apartment at Altura. We understand that the application was canceled and you did not move forward with residency. We’ve contacted the team at Altura and their leadership so they can investigate your concerns and have a Greystar representative reach out to you directly within 10 business days.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greystar is attempting to charge me $2,458.73 in fraudulent and double charges on rent and utilities, as well as charging rent for time periods in which I did not live in their building. Additionally, they are attempting to charge me $350 in damages that existed prior to my original move in of September of 2021. I have photographic proof of the pre-existing damage and the apartment complex was provided with a signed copy of their own "Inventory and Condition Form" on 09/24/2021 detailing the preexisting damage. I have left multiple voice messages and emails and have yet to hear back from Greystar regarding their predatory and fraudulent practices.
Business Response
Date: 07/30/2025
Hello,

Could
you please provide the name and address of the community related to this
matter?

Thank
you in advance for your assistance.
Customer Answer
Date: 07/30/2025

Complaint: ********

I am rejecting this response because:

Community is Millennium Music Row.
Account number from greystar fraudulent charges: 36782142.
Attempting to double charge me rent, utilities, and package lockers that have already been paid. Attempting to charge me rent from 6/18/25-6/29/25 when my lease ended 6/17/25 as stated on charge statement by Greystar (photos included to demonstrate fraudulent and predatory practices).
I have left multiple messages and emails with the given email address and phone number with no communication from Greystar.

Sincerely,

****** ******
Business Response
Date: 08/01/2025
Hi ******,
Thank you for reaching out and sharing your concerns. We're sorry to hear about the frustration you've experienced regarding the final billing and communication following your move-out from Millennium Music Row.
We've contacted the onsite and regional leadership teams for Millennium Music Row so they can review the charges and your submitted documentation. A Greystar representative will follow up with you directly within 10 business days.
Sincerely,
The Greystar Team
Customer Answer
Date: 08/04/2025

Complaint: ********

I am rejecting this response because:

I have reached out numerous times regarding these fraudulent charges and predatory practices. I have received minimal communication and incredible inefficiency related to this matter. Again, I request a call directly to me at 781-752-7097 to attempt to utilize efficient communication in resolving this matter.

Sincerely,

****** ******
Business Response
Date: 08/05/2025
Hi ******,
Thank you for sharing your concerns with us. We’re sorry to hear about the frustration you’ve experienced related to post-move-out charges and communication delays.
We’ve contacted the property team and their leadership so they can review your concerns and follow up. A Greystar representative will be in touch with you within 5 business days to help move this forward.
Thank you again for your patience.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 27 around 5 PM, my vehicle (blue Honda Pilot, license plate *******) was towed from the exterior lot at Star Harbor Apartments in Alameda, CA. I am a paying resident with an assigned parking space (#***), and my valid parking tag was clearly displayed on the vehicle at the time of towing.

When I attempted to access the garage, my keycard was not reading, and I was unable to enter to park in my assigned spot. Due to an urgent matter I needed to attend to, I temporarily parked in an unmarked space in the exterior lot.

Despite being a verified resident with visible proof of parking authorization, my vehicle was towed by ******** **** ******** (San Leandro, CA). I was charged:
• $225 tow fee
• $100 storage fee (despite retrieving the vehicle later that same evening)
• $112 gate fee

I am seeking a reimbursement of the $437 total, either directly or through a rent credit from the property, considering that:
• I am a valid resident with a paid, assigned parking space
• The garage access issue was out of my control
• The parking was non-obstructive and temporary
• My parking permit was visible at the time of towing

I respectfully ask for a fair resolution to this matter.
Business Response
Date: 07/30/2025
Hi *****,

Thank you for reaching out and sharing the details of your experience at Star Harbor. We’re sorry to hear that your vehicle was towed despite your valid residency and visible parking permit, especially given the garage access issue you described.

We’ve contacted the team at Star Harbor Apartments and their leadership so they can review what happened. A Greystar representative will reach out to you within 10 business days to discuss this further and address your concerns.

Sincerely,
The Greystar Team
Initial Complaint
Date:07/28/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried, numerous times, to contact the leasing office via phone calls to inquire about the lease ending. No one ever called back. I started in May and now its the end of July and they are telling me that I never filled out a notice to vacate form. They said they emailed me but I never received an email. If they had just responded to my several phone calls, this would be a non issue. Now they are telling me that I owe double the amount of rent for one month which is $4,000!! I reached out to their corporate office but you just get a bot telling you their "sorry" for the inconvenience! Terrible management!! Not to mention we were promised that the pool would be available once we moved in and it never was the entire time we were there! That was one of the reasons to rent at SALT in Tempe.
Business Response
Date: 07/29/2025
Hi *********,
Thank you for sharing your concerns with us. We're sorry to hear about the difficulties you experienced reaching the leasing team at SALT in Tempe, as well as the confusion around your notice to vacate and the condition of the pool amenities.
We’ve contacted the team at SALT and their leadership so they can investigate the situation and follow up with you directly. A Greystar representative will reach out within 10 business days to discuss your concerns in more detail.
Sincerely,
The Greystar Team

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Greystar is NOT a BBB Accredited Business.