Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Greystar

  1551 N Virginia St Reno, NV 89503-1709

• 

  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

• 

  The Nines at Kierland

  15440 North 71st St Scottsdale, AZ 85254-5363

• 

  Greystar

  1408 N Central Ave Avondale, AZ 85323

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to a recent change in management, the apartment complex has not provided a method for me to submit rent payment. Additionally, I have not been informed of the current balance due.

  Business Response

  Date: 09/03/2025

  Hi ******,
  
  Thank you for reaching out and sharing your concerns. We're sorry to hear about the difficulty you've experienced trying to submit your rent payment and access your current balance at Domain at CityCentre.
  
  We’ve contacted the property team and their leadership so they can assist you directly with resolving this issue. A Greystar representative will be in touch within 10 business days to provide a reliable payment method and help clarify your account balance. We appreciate your patience and understanding as we work to resolve this quickly.
  
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of Evo Apartments in Philadelphia more than one month ago, and I have still not received my security deposit of over 3,000. According to the lease agreement and Pennsylvania law, the landlord is required to return the security deposit (minus any valid deductions) within 30 days after move-out. It has now been well past that deadline, and I have not received any communication or explanation regarding the delay.
  
  I am requesting the immediate return of my security deposit.

  Business Response

  Date: 09/03/2025

  Hi ******,
  Thank you for reaching out and sharing your concern. We're sorry to hear that you haven't yet received your security deposit following your move-out from Evo at Cira Centre South.
  We've contacted the property team and their leadership to review your account and the deposit status. A Greystar representative will follow up with you directly within 10 business days to resolve the matter.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:09/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greystar property "Sevens" will enforce new policies even when their policies are explicitly against terms in your signed Lease. They did not relent even when I reminded them that this is against the law.
  
  I signed a lease with Greystar Property "Sevens" In Mountain View in April. At the time I was told that I would receive 2 wireless keys to the property (1 garage fob and 1 smaller amenity access key). In addition to being verbally told, The terms in my lease also explicitly state that I would have 1 fob and 1 other access device. Recently, I was notified that it is now policy that each resident can only have one access device, and my second key was deactivated.
  
  This mattered because the fob is needed to access the garage (There is also app access but the app is VERY frequently down), and a proprietary key is also needed to access any amenity in the property. The only solution that would guarantee garage and amenity access without 2 keys is to keep the fob with me at all times, which I do not want to do, and did not think I had to do per initial lease terms I was told & signed.
  
  As stated above, I reminded the property of my lease terms, then reminded the property that it is against state law to refuse to uphold lease terms. I asked the property management if they still insist on enforcing this policy even though it's against lease terms and state law and they confirmed yes.
  
  I'm honestly very surprised at this set of interactions and experiences at this property in particular. I previously had great experiences a few years ago with Greystar properties in general and with other cases of lease terms being upheld by default.
  
  So, in summary, terms in a signed lease apparently mean nothing to Sevens property management. Beware of what policies might change over the course of your residency on this property.

  Business Response

  Date: 09/03/2025

  Hi *******,
  Thank you for taking the time to share your concerns with us. We're sorry to hear about the frustration you've experienced regarding the key fob and amenity access changes at Sevens in Mountain View, and we understand how important consistency with lease terms is.
  We've reached out to the onsite team at Sevens and their leadership team to investigate your concerns further. A Greystar representative will follow up with you within 10 business days to discuss the situation in more detail.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint against Morada Sky / Greystar Property Management at 6405 W McDowell Rd, Phoenix, AZ 85035, due to serious breaches of landlord obligations, habitability standards, and negligent business practices.
  
  Background:
  I signed a lease on 09/08/2024 but was forced to terminate early because the unit was uninhabitable and management failed to remedy issues despite repeated notice.
  
  Violations:
  
  Pest Infestation: Persistent roach infestation in violation of health and safety standards. Requests for proper extermination were ignored or inadequately addressed.
  
  Unresolved Maintenance: Plumbing leaks, HVAC issues, malfunctioning appliances, ceiling damage, and other concerns remained unaddressed, violating the duty to maintain habitable premises.
  
  Safety Hazards: Broken locks, faulty electrical concerns, and a nonfunctioning main gate created unsafe conditions.
  
  Improper Charges: I was billed for pest control, trash service, and other fees for services not provided or grossly inadequate.
  
  Failure of Communication: Numerous emails to both onsite management and corporate went unanswered, showing willful neglect and bad faith.
  
  Impact:
  Due to these uninhabitable conditions and management’s failure to uphold statutory and contractual duties, I had no choice but to vacate. I am now facing penalties and potential negative reporting for circumstances caused entirely by management’s negligence.
  
  Resolution Sought:
  
  Removal of all fees, penalties, and negative rental reporting tied to the early lease termination.
  
  Refund/credit for improper charges.
  
  Acknowledgment and documentation of management’s failures.
  
  Conclusion:
  This matter reflects clear breaches of contract, habitability obligations, and consumer protection principles. I respectfully request BBB assistance in holding Morada Sky / Greystar accountable and preventing unjust penalties against me.

  Business Response

  Date: 09/03/2025

  Hi *******,
  Thank you for taking the time to share your concerns with us. We’re sorry to hear about your experience at Morada Sky and the issues you’ve encountered following your early move-out.
  We’ve contacted the property leadership team overseeing Morada Sky so they can review the details you shared. A Greystar representative will reach out to you within 10 business days to discuss your concerns and the circumstances around the charges.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon finishing up our lease at Ivona Eldridge under the Grey Star Company, we received an email on 6/26/2025 stating that we had a balance due. Upon reviewing these charges, we realized we were being charged a relleting fee. They claim we had an early termination of the lease. We did not terminate our lease early. I followed all procedures as outlined in the lease agreement, as far as the notice of non-renewal, turning in the keys, and preserving energy and insurance for the unit. They are claiming they cannot make special accommodations to not charge us. I do not believe this is a special accommodation. We did not do anything to break the lease. We also did not say we were going to be terminating our lease early. We moved out at the time of the end of our lease so we did not break any rules within the lease agreement. I have been going back-and-forth with them and sending emails for months now. Sometimes there are no responses for weeks to months. They say that they’re going to look into it but then do not respond until I email again. I have given them multiple warnings that I will report this and still nothing has been resolved. I had many attempts of trying to call and talk to someone and and they would call back in the middle of the workday. When I’d provide other times or try to schedule a time to meet, they would not work with me. They keep resending the same reminder that we need to pay the bill, but are not addressing any of the questions or concerns I have about the charges. I have tried to attach some screenshots to this to show the back-and-forth, but it is hard to kind of put them all in. I have also attached our lease agreement.

  Business Response

  Date: 09/03/2025

  Hi ****,
  Thank you for taking the time to share your concerns with us. We're sorry to hear about the confusion surrounding your final charges at Avana Eldridge, especially the reletting fee and the difficulties you’ve had getting a clear resolution.
  We’ve contacted the onsite team at Avana Eldridge and their leadership team so they can look into this further. A Greystar representative will follow up with you directly within 10 business days to discuss your concerns and any necessary next steps.
  We appreciate your patience as we work through this.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent an apartment in Douglas County, Colorado, managed by Greystar. My lease prohibits smoking, but secondhand smoke consistently infiltrates my unit through vents and walls. Despite repeated reports, management refuses to take effective action, stating that tenant email notifications and flyers are sufficient enforcement.
  
  Security patrols will not enter my unit to verify the source, so the problem remains unresolved. My family continues to suffer health effects, and I have incurred costs for air purifiers and other mitigation.
  
  I am requesting that Greystar corporate intervene to enforce the non-smoking provisions of my lease and provide a habitable, smoke-free living environment.

  Business Response

  Date: 08/29/2025

  Hi *******,
  Thank you for sharing your concerns with us. We're sorry to hear about the ongoing secondhand smoke issues you’ve experienced at Broadstone Sterling Ranch and the impact it’s had on you and your family.
  We’ve contacted the team at Broadstone Sterling Ranch and their leadership so they can review your concerns regarding enforcement of the no-smoking policy and your request for a habitable, smoke-free environment. A Greystar representative will reach out to you within 10 business days to follow up.
  We appreciate your patience as we investigate further.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:08/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint regarding an ongoing and unresolved noise issue in my apartment at Savoy, Unit 567, managed by Greystar. I moved in on August 2, 2025, and immediately noticed persistent noise disturbances that make it extremely difficult to sleep and live peacefully.
  
  Since moving in, I have sent dozens of emails to the leasing office reporting the issue, but the problem remains unresolved. The noise continues nightly, often preventing me from sleeping until 2–3 AM, causing significant stress and impacting my health.
  
  I have attached video recordings documenting the noise as evidence. These recordings clearly demonstrate the ongoing disturbances that have been ignored despite repeated complaints.
  
  I have requested that Greystar either:
  1. Permanently resolve the noise issue, or
  2. Transfer me to another available unit at no additional cost.

  Business Response

  Date: 08/29/2025

  Hi ****,
  Thank you for taking the time to share your concerns with us. We're sorry to hear about the ongoing noise disturbances you've been experiencing at Savoy in Sunnyvale and how this has impacted your comfort and health.
  We’ve contacted the team at Savoy and their leadership so they can review your concerns in detail. A Greystar representative will follow up with you directly within 10 business days to discuss your situation further.
  We appreciate your patience while we investigate.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment is subtracting $110 from our security deposit with the following charges: cleaning one line of dust on a fan ($10), removing the lint trap in the dryer ($25), cleaning the oven ($25), and shampooing the carpets ($50). We hired professional cleaners for the carpet, kitchen, and laundry, and have proof that the oven was clean and the carpets. The apartment is saying this carpet cleaning is standard; however, it is not anywhere in our lease. Furthermore, the oven was spotless with proof provided below; they are falsifying proof.

  Business Response

  Date: 08/28/2025

  Hi *******,
  Thank you for reaching out and sharing your concerns. We're sorry to hear about the frustration related to the move-out charges from your time at Braeswood Place.
  We’ve contacted the property team and their leadership so they can review your account and the documentation you’ve provided. A Greystar representative will be in touch with you directly within 10 business days to follow up.
  We appreciate you bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you look at the correspondence I have been the one to try and resolve this issue I have not had any help from anyone from Greystar and this is now affecting my ability to buy a home for my family. This will be affecting my credit and I have a major problem with that. This has become more of a hassle for me that it is worth. I am not in anyway satisfied with the work of the company and 4 almost 5 months to get anything from Greystar in regard to my account is absolutely unacceptable. I am the one who is having to make sure they are doing their job correctly, no. I was doing everything to cooperate with them and now I am just flat out upset at their lack of intelligence to do their job. I have been as patient as possible with this company and I am done with being patient. Completely unacceptable and unprofessional for a business to do this to their tenants. It has become a hassle and a stressful situation for me that, it has become a daily hindrance on my mind now and financial stress that never should have been there to begin with.

  Business Response

  Date: 08/28/2025

  Hi *******,
  Thank you for reaching out and sharing your concerns. We’re very sorry to hear about the ongoing issues you’ve experienced related to your account at Riverpointe Apartments.
  We understand how important it is to resolve matters like this quickly—especially when they can affect your credit and home buying process. We've contacted the appropriate team at Greystar, including the leadership that handles billing and collections, so they can review your concerns and follow up with you directly. A Greystar representative will be in touch within 10 business days.
  Thank you again for your patience, and we appreciate you bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:08/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began paying rent with Avana Lexington on August 1, 2025. Upon move in there has been a complete lack of communication between the management and myself. When first arriving to the complex, it was extremely dirty. My apartment inside was dirty and filled with miscellaneous maintenance, trash and tools. I had over a week of no washer and no hot water. Windows do not open which is a safety concern. And there are many other maintenance issues that have not been resolved or even looked at since moving in. My apartment was not moving ready. Since living at this complex for the past three weeks, there has been issues with neighbors as well. Even though this is a non-smoking property, my downstairs neighbors, continuously, smoke marijuana, which causes for my whole apartment to smell like smoke and marijuana. I have sent in many complaints about this issue. My lease agent sent out a warning and a written warning as well to them. Since then, I have sent my lease agent a picture of their patio that had marijuana sitting out. This is against the lease agreement and has been an ongoing issue that has not been resolved. I am wanting to get solutions to these issues and to speak with a manager but there is a lack of response from the company. I also want a reduced rent since my apartment has had many issues and has been a struggle.

  Business Response

  Date: 08/28/2025

  Hi ******,
  Thank you for sharing your concerns with us, and we're truly sorry to hear about your experience since moving into Avana Lexington.
  We apologize for the condition of your apartment at move-in and the delay in addressing maintenance and safety issues, as well as the discomfort caused by neighbors violating the community’s non-smoking policy. We understand how frustrating this must be, especially given the lack of timely communication you've described.
  We've contacted the on-site team at Avana Lexington, along with their regional leadership, so they can investigate your concerns and follow up with you directly. A Greystar representative will reach out to you within 10 business days.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team