Business Profile
Property Management
GreystarThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,352 total complaints in the last 3 years.
- 809 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Inaccurate Charges and Maintenance Negligence – Avana Court Apartments
Complaint:
I was a tenant at Avana Court Apartments in Duluth, GA, and my experience was extremely disappointing.
Throughout my lease, I submitted multiple maintenance requests regarding electrical outlets, plumbing issues, a detached bathroom floor, AC leaks, mold, and pest problems. Most were ignored, delayed, or marked “completed” with no action. I have photo evidence and screenshots, and my experience aligns with dozens of similar public ****** reviews about the same issues.
In January 2024, I personally notified the leasing office that I would not be renewing my lease. I also sent an email, as they requested, and they replied with a penalty for early termination. I vacated the apartment in January and stopped using their services.
Now, a collection agency (Columbia Debt Recovery LLC dba Genesis) is attempting to charge me for rent from February to April 2024, even though I gave notice and left the unit. They are adding interest and fees, which feels like retaliation for leaving early. I feel this is unethical, and the amount they claim is incorrect.
I respectfully request:
That this debt collection be stopped and investigated.
That the reported amount be reviewed and removed.
That my credit not be harmed due to these inaccurate and unjustified charges.
Sincerely,
***** ***** ****** *****Business Response
Date: 07/25/2025
Hi *****,
Thank you for sharing your concerns with us. We’re sorry to hear about the unresolved maintenance issues and confusion around your account following your move-out from Avana Court Apartments. We understand how frustrating this situation must be.
We’ve contacted the team at Avana Court, along with their leadership, to look into your concerns further—including the billing from February through April and the involvement of the collection agency. A Greystar representative will be reaching out to you directly within 10 business days to discuss the matter and provide next steps.
Thank you again for bringing this to our attention.
Sincerely,
The Greystar TeamInitial Complaint
Date:07/24/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My air conditioning system has been faulty and unreliable, and management has either failed to respond or delayed action far beyond a reasonable timeframe. Given the extreme heat in Las Vegas, this presents a clear violation of Nevada’s implied warranty of habitability, putting tenants’ health at risk.
It is my understanding that landlords in Nevada are legally required to respond to essential repairs—such as air conditioning—within 48–72 hours. This has not occurred. 2. Retaliation and Harassment Following Complaints. After raising valid concerns regarding: The unsanitary and poorly maintained community pool, Unfulfilled service requests, Management’s refusal to sign important tenant documents,
Lack of package security and loss of mail
… I began receiving unwarranted warnings and threats of eviction for minor or non-existent infractions. I was ordered to remove curtains and a mesh railing cover from my balcony due to alleged “fire hazards.” These coverings:
-Had been in place for over a year without prior objection
-Are in use by numerous other tenants who have not received similar notices
-Are non-combustible, not obstructing exits, and pose no confirmed fire hazard
I reviewed my lease agreement, specifically Section VII – Fire Hazards, and found no mention of railing mesh or decorative window coverings being prohibited. Furthermore, management has not provided any fire code citation or policy documentation to support these demands, despite my written requests.
This selective enforcement appears to be directly tied to my prior complaints, suggesting retaliatory intent. I believe this may constitute a violation of Nevada Revised Statutes (NRS) 118A.510, which prohibits landlords from retaliating against tenants who exercise their legal rights.Business Response
Date: 07/25/2025
Hi **********,
Thank you for taking the time to share your concerns with us. We're very sorry to hear about the issues you’ve experienced at The Alcove in Las Vegas, particularly regarding delayed AC repairs and the concerns you've raised about potential retaliation following your maintenance and safety complaints.
We’ve contacted the onsite team at The Alcove as well as their regional leadership so they can investigate this matter further. A Greystar representative will reach out to you within 10 business days to follow up directly and address your concerns.
Sincerely,
The Greystar TeamInitial Complaint
Date:07/24/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently moved out of Bowers Residences, owned by Greystar. I followed all move-out procedures listed in the lease agreement adequately, including cleaning as listed in the lease. I took a video of the cleaned unit right before turning in my keys, but a few days later, I received an emailed document of my move-out statement showing that I was being charged a $115 cleaning fee, with no details as to why I was receiving the cleaning fee. I reached out to the community manager, Alyssa B****, many times following that email, with disregarding responses and no resolution provided. Alyssa claimed that each unit requires a professional cleaning service, but did not point out where that statement was in the lease agreement. The lease agreement says "Cleaning: You must thoroughly clean the apartment, including doors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, garages, carports, and storage rooms. You must follow move-out cleaning instructions if they have been provided. If you don't clean adequately, you'll be liable for reasonable cleaning charges." (page 6, item 47) At this point, Alyssa has not provided contact information for who I can reach out to in order to contest the fee, and Bowers Residences has sent me a payment for my refunded deposit that still charges me the cleaning fee. I don't know who to contact to contest this charge.Business Response
Date: 07/24/2025
Hi ******,
Thank you for reaching out and sharing your concerns with us. We're sorry to hear about the frustration you experienced regarding the cleaning charge after your move-out from Bowers Residences. We understand how important clarity and follow-up are, especially during the move-out process.
We’ve contacted the local team at Bowers Residences and their leadership so they can look into this matter further. A Greystar representative will follow up with you directly within 10 business days to discuss your concerns and provide more information.
Thank you again for bringing this to our attention.
Best regards,
The Greystar Team
Ask ChatGPTInitial Complaint
Date:07/23/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received my move out fee from The Halifax Apartments in Phoenix, AZ on 07/22/2025. They are trying to add an additional $800 charge for carpet replacement that did not need to be done. I have called the office on multiple occasions asking for the pictures of the carpet to prove they needed to be replaced. Every time I call they are all magically in a meeting and no one is giving me a call back our is willing to provide the pictures as proof of damage.Business Response
Date: 07/25/2025
Hi ******,
Thank you for sharing your concerns with us. We're sorry to hear about the frustration you've experienced related to the $800 carpet replacement charge after your move-out from The Halifax Apartments. We understand you've made multiple attempts to request photo documentation without receiving a response.
We’ve contacted the local team at The Halifax Apartments along with their leadership so they can investigate your concern and have a Greystar representative reach out to you directly within 10 business days.
Thank you again for bringing this to our attention.
Sincerely,
The Greystar TeamInitial Complaint
Date:07/23/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I are in the military so we moved from South Carolina to Mississippi recently. The townhome we moved out of (Villas of Carolina Forest) has been incredibly hard to get in touch with even before we moved. We were told that after 30 days we would get our security deposit back. It’s been almost 2 months and we can’t get in contact with anyone in the leasing office. I called last week and got thru surprisingly, the leasing officer told me her manager wasn’t in and that she would get her manager to call me back. That was last Monday and I haven’t heard from anyone since. I’ve called multiple times since then and have not gotten a call back. This company has been extremely difficult to deal with and on multiple occasions has “dodged” my wife and I’s phone calls. I’m at a loss and don’t know what to do. We need help asap.Business Response
Date: 07/24/2025
Hi *******,
Thank you for sharing your concerns with us. We're very
sorry to hear about the difficulty you've had getting in touch with the team at
Villas at Carolina Forest regarding your security deposit refund.
We've contacted the property and their leadership team so
they can investigate and follow up with you directly. A Greystar representative
from Villas at Carolina Forest will reach out to you within 10 business days.
Sincerely,
The Greystar TeamInitial Complaint
Date:07/23/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I leased an apartment at The Blvd @ Grant Park under Greystar management. I paid a deposit of $250 and I received a refund check in the mail address to myself and my son. Any property that provides a refund check is suppose to be sent to the lease holders only not any minor tenants. I reached out to the property to récit the check and remove my son and they are telling me they are unable to and that I neglected to respond to a few emails from a company called smart disbursement about how I would like my refund. I never received an email from this company, never received information that this is their process! I have been trying to reach Greystar and o my receive a voicemail with no call back. I am unable to go to the bank with my now grown son due to our schedules and will not be able to cash the check without him present. I am asking that they recut the check. Prior to this due to company employee neglect non of my tenants were listed on the lease although I provided all of their information and in May I asked for my son to be listed on the lease as a tenant is he can have proof of address and I’m assuming they listed him as a lease holder. The property made this error and the property should be held accountable to fix it.Business Response
Date: 07/24/2025
Hi ******,
Thank you for reaching out and sharing your concerns with us. We're sorry to hear about the frustration you've experienced with the refund check issued from The Boulevard at Grant Park.
We've contacted the team at the property along with their leadership so they can review what happened and follow up with you directly. A Greystar representative from The Boulevard at Grant Park will be in touch within 10 business days to assist.
Sincerely,
The Greystar TeamInitial Complaint
Date:07/22/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I move out of the property and was supposed to get my security deposit refunded and it has been over 21 days and I have not received my security deposit. They also charge for carpet replacement which is normal wear and tear.Business Response
Date: 07/23/2025
Hi ******,
Thank you for sharing your concerns with us. We're sorry to
hear about the delay in receiving your security deposit refund and your
concerns regarding the carpet replacement charge after moving out of The
Residences at Cota Vera.
We’ve contacted the onsite team at The Residences at Cota
Vera and their leadership so they can investigate your concerns. A Greystar
representative will follow up with you directly within 10 business days.
Thank you again for bringing this to our attention.
Sincerely,
The Greystar TeamInitial Complaint
Date:07/22/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid a $200.00 deposit to Greystar and Avana Kennesaw. I applied for a home and got denied- this was on June 17th 2025 and today is July 22 2025. I have not gotten a phone call, email or anything from anyone. I have called to the point I am about to give up. I have reached out to the CEO (Bob F****) and he is no help. The leasing keeps pushing me off and telling me to call another number and that other number says they have no record of me. I called corporate over 10 times and left voicemails and no one will answer. I called the leasing office back in one last attempt to get my money and they denied giving me the regional managers work email. I am tired and I just want my $200 like I was promised.Business Response
Date: 07/24/2025
Hi *******,
Thank you for sharing your concerns with us. We're very
sorry to hear about the lack of communication and the frustration you've
experienced while trying to obtain a refund for your $200 deposit following
your application denial at Avana Kennesaw.
We’ve reached out to the team at Avana Kennesaw, as well as
their leadership, so they can investigate your situation and follow up with you
directly. A Greystar representative will be in touch with you within 10
business days to address your concerns.
Sincerely,
The Greystar TeamInitial Complaint
Date:07/21/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today 07/21/25, at my apartment complex Woodshire Apartments roofers began replacing the roof on my building. Woodshire gave none of us any forewarning, and a complete lack of consideration. All tenants entering or leaving have to walk over piles of debris, shingles and roofing nails, we were not told to move our cars to avoid damages, one of my neighbors now has a hole through her roof into her apartment ceiling, and there are now several huge cracks in my ceiling and light fixtures are breaking. The roofing company they used isn’t even an actual company, I am extremely concerned of my safety and all other residents safety. I am currently sitting in my living room watching my ceiling light come out of the ceiling. Not to mention the workers are doing numerous osha violations, walking up unsecure ladders, carrying huge things with one arm walking up the ladders. They are also blowing all debris off the roof onto everything below. Again no one was given any forewarning about this or how to prepare or what to expectBusiness Response
Date: 07/23/2025
Hi *******,
Thank you for bringing this to our attention. We're very sorry to hear about the conditions you've described at Woodshire Apartments during the roofing project, and we understand how concerning this situation must be for you and your neighbors.
We’ve contacted the onsite team and leadership at Woodshire Apartments so they can investigate and follow up with you directly. A Greystar representative will be in touch with you within 10 business days.
We appreciate your patience while we look into this further.
Best regards,
The Greystar TeamInitial Complaint
Date:07/21/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $12.99 per month for a non renters insurance fee. However, I was insured with ***** **** the entire lease. I provided their complex’s I furnace company proof of insurance, and was approved on 6/10/24. And yet, Trellis continued to charge me. I emailed Kayla H******* & provided Sierra W******* with my ***** **** proof of insurance. The email nor paperwork was acknowledged . I’m requesting a refund of $155.88.Business Response
Date: 07/23/2025
Hi ***,
Thank you for sharing your concerns with us regarding the
non-renters insurance fees at Trellis Apartments. We’re sorry to hear about the
frustration this has caused, especially after you provided proof of your State
Farm coverage.
We’ve contacted the team at Trellis Apartments and their
leadership so they can investigate this further and have a Greystar
representative reach out to you directly within 10 business days.
Thank you again for bringing this to our attention.
Best regards,
The Greystar Team
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