Business Profile

Property Management

Greystar

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Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,351 total complaints in the last 3 years.
803 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Highwater sent me a bill for $212.45. I noticed discrepancies in the bill (i.e., a charge as of 11/1/22 even though I've attached an email where their staff member, ****** M**, confirmed I had a zero balance on 11/1/22. They also mistakenly included a double charge for parking, etc.), so I emailed them to ask for an explanation of charges on 11/29/22, and I followed up 12/5/22 and 12/18/22 and they never responded. Additionally, they did not send me an itemized receipt pursuant to California Civil Code Section 1950.5(g)(2) for the charges for painting & cleaning the unit (CA Civil Code requires that if the deduction exceeds $126, copies of receipts for the charges incurred to repair or clean the unit be provided. They did not provide these in violation of CA law. Since the landlord did not provide the proof required under CA law and did not return/refund my security deposit within 21 days the landlord may be subject to a fine of up to $200 plus additional damages.)
Instead of ever responding to my questions about the charges, they sent me to debt collectors who reached out on 11/14/23. I have sent my proof to the debt collectors but they said Greystar might take months to respond and they will be charging me interest in the meantime. I want to resolve this with Highwater and Greystar as soon as possible, so I am asking that they contact me to resolve these incorrect charges as soon as possible. If they do not respond to my calls or emails or letters by December 1st, I will file in CA small claims court against them.
Business Response
Date: 11/29/2023
Dear Ms. ******,
Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:

- If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************

This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.

- If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.

We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future.

Regards,

The Greystar Team
Customer Answer
Date: 12/07/2023

Complaint: ********

I am rejecting this response because: Thanks, I understand that you are working on it, and look forward to your response. If I do not respond to your response within 5 business days then the BBB will automatically close this complaint out, and I do not want this to be closed out until you actually resolve this. Therefore I must keep rejecting your response until you actually resolve the matter.

Sincerely,

******** ******
Business Response
Date: 12/07/2023
Dear Ms. ******** ******,

We are pleased to inform you that we are waiving the following charges and closing out your complaint:

- Cleaning: $190.00
- Paint: $233.33
- Lease Termination: $6502.00
- ****** Confirmation: $77.42, acknowledging the confirmed $0.00 balance by ******
- Erroneous Parking Charge: $35.00

Our support team is making the necessary adjustments to reflect these changes. We hope this resolution addresses your concerns satisfactorily.

Best regards,
The Greystar Team
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The apartment complex charges a refundable Administrative fee which they bill at time of application process. My issue is I was told I would receive an email with a link to receive my refund. My application was submitted on 11/14/2023,and the administration fee was paid at that time per application. I haven't received an email as of yet and can't directly contact anyone with info. Only to keep up with my emails and look for the specific email with link, which appears in spam folder only. I would love for this issue to be resolved asap. I just want my $300 refundable administration fee is all.
Business Response
Date: 11/20/2023
Dear Mr. *****,
Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:

- If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************

This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.

- If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.

We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future.

Regards,

The Greystar Team
Business Response
Date: 12/01/2023
Dear Mr. *****,
Thank you for reaching out regarding the delay in receiving the refund of your $300 administrative fee. We understand the importance of resolving this matter promptly.
Please be assured that we are actively investigating the status of your refund and the communication issues you've experienced. Our goal is to ensure that the process is smooth and transparent, and we are committed to addressing this issue as quickly as possible.
We appreciate your patience as we work to resolve this and will provide you with an update as soon as we have more information
Customer Answer
Date: 12/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:11/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented apartment *** from The Island Residences for about six years at a cost of approximately $130,000 . I vacated the apartment in July of 2022. I left the apartment cleaned and in excellent condition requiring only minimal effort to bring it up to rentable condition. My deposit paid at the beginning of the rental period was $450.00, The only legitimate charge against my deposit was the cost of removal of three pieces of furniture for a total of $150.00. The State of Minnesota law states the a normal amount of “wear and Tear” is to be expected and no lease contract language can mitigate this. The Island Residences has not refunded my the $300.00 of the deposit after deducting the $150.00 for furniture removal. Also, they are billing by for an additional $2,435.56 primarily for the replacement of a small piece of linoleum. I want them to stop billing me for that amount.
Business Response
Date: 11/20/2023
Dear Ms. ********,
Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:

- If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************

This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.

- If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.

We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future.

Regards,

The Greystar Team
Customer Answer
Date: 12/04/2023

Complaint: ********

I am rejecting this response because: Greystar is still researching the complaint so the issue has not been resolved.

Sincerely,

**** ********
Business Response
Date: 12/05/2023
Dear Ms. ********,

After a thorough review of the documents and evidence related to your move-out from our property, we have reached conclusions regarding the charges incurred.

Our investigation, supported by the detailed photographs and documents in the provided zip folder, indicates that the luxury vinyl flooring in the apartment required replacement due to paint stains and damage attributed to a pet. These conditions extend beyond the scope of normal wear and tear. Additionally, the cost of repairing the flooring and walls, cleaning, removal of furniture, and final utility charges exceeded your deposit of $450.

We understand that charges at move-out can be a point of contention, and we strive to be fair and transparent in our assessments. In this instance, the extent of the repairs and cleaning needed was significant, necessitating the charges applied to your account.

We appreciate your tenancy and regret any inconvenience this situation may have caused. This email serves as the closure of your complaint, and we hope that the provided documentation offers clarity on the matter.

Sincerely,

The Greystar Team
Initial Complaint
Date:11/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My AC is completely not working. My thermostat is reading 79. I called maintenance emergency line around 5ish. They never returned my call. My son started getting bad heat rashes so I called again. Maintenance called saying they can’t do anything if it’s not above 80. That’s ridiculous when my apartment has no type of air circulation and it’s 63 outside and humid making it more hot inside. They could at least come install a window unit. But they don’t care about their residents.
Business Response
Date: 11/20/2023
Dear ***** *********,
We understand that this has been an ongoing issue for you and would like to help you reach a resolution. In order to investigate this further, can you please confirm which property you are referring to in your original message and provide the contact details of any team member you spoke to?
We aim to get this resolved as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.
Regards,
The Greystar Team
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greystar's practice of withholding deposits is notorious. After researching online, I found it had always been a chronic problem for them. Property managers drag their feet until residents get sick of begging for their money. I recently vacated my apartment at Hunters Glen. Prior to moving out, I took meticulous steps to ensure that the apartment was left in a clean and well-maintained condition, adhering to the move-out procedures outlined in the lease agreement (Including spackling the holes which were considered normal wear and tear).
Despite my efforts, I was shocked to receive notice from Greystar that a substantial amount was deducted from my security deposit. To date, the company has not provided any documentation or explanation for these deductions, leaving me in the dark about the specific reasons for the charges.
I have made multiple attempts to contact Greystar via phone request detailed information about the deductions from my deposit. Unfortunately, my inquiries have gone unanswered, and the company has failed to provide the necessary documentation to justify their actions.
I am seeking the following resolutions to this matter:
A detailed breakdown of all charges deducted from my security deposit, including invoices or receipts for any services or repairs conducted by Greystar.
Clear and specific documentation highlighting the lease agreement clauses or community guidelines that justify the deductions made from my deposit.
Refund of any unjustified deductions made from my security deposit.
Improved communication and transparency from Greystar regarding such matters to prevent similar issues for other tenants in the future.
I would serve a demand letter and take this matter court if no further action was taken.
Business Response
Date: 11/29/2023
Dear ***** ***,
Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:

- If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************

This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.

- If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.

We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future.

Regards,

The Greystar Team
Customer Answer
Date: 12/01/2023

Complaint: ********

I am rejecting this response because:
Hunters Glen Apartments, formerly under Greystar management, is inaccessible through their provided resident portal website. Despite the initial complaint, no clarification or communication has transpired with Greystar employees regarding the deducted sum from my original payment. Furthermore, I have furnished photographic evidence capturing the move-out condition, along with the leasing agreement specifying Greystar's deduction of $500 as a security deposit. It is incumbent upon Greystar to furnish comprehensive documentary evidence elucidating the deducted amount. In the absence of such evidence, I insist on a complete refund as a satisfactory resolution.
Sincerely,

***** ***
Business Response
Date: 12/05/2023
Dear ***** ***,
We are actively looking into the concerns you've raised regarding the deductions from your security deposit after your move-out from Hunters Glen. Your situation has our full attention, and we are currently reviewing the details of your account, the condition of the apartment upon your departure, and the corresponding lease terms.
We are also in the process of gathering all necessary documentation that can shed light on the deductions made.
Please allow us a reasonable amount of time to thoroughly investigate this matter. We aim to provide you with an update as soon as possible.
Sincerely,
The Greystar Team
Initial Complaint
Date:11/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied at The Laguna @ Arrowhead Ranch Apartments (A Greystar management property) on October 25, 2023. We were informed that we would have to pay the application fee and a $250 Hold for the unit we were applying for. No problem. After being told we were approved, I was able to set up electric service, gas, and renters' insurance for my address. We then were told to pay the prorated rate for the rest of October which was $468.16. So, I did just that. Then we I was told that some company didn't accept my paystubs and that we could not move forward with the lease. This was on November 4TH. They told me i would get an email on how to receive my $718 or so dollars. No such email exists. I've been in contact with the company that issues the refunds, and he has been super helpful. He has no idea why they haven't issued my money back. I had to rent a Uhaul, Transfer Services, Pay deposits on services, live in a hotel waiting for my new home only to be told no after paying rent for October and getting no keys. I want answers and my money now.
Business Response
Date: 11/20/2023
Dear Mr. ******,
Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced.
We are looking into this for you and will be reaching out to the relevant team listed in the original message. Once we receive an update from the team involved, we will reach back out to you.
We aim to resolve this as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.
Regards,
The Greystar Team
Initial Complaint
Date:11/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a resident at the Camber Villas in Bryan, TX for 6 months. I moved out and was charged for damages in a room that was not mine and was empty and locked for the duration of my stay. I lived in bedroom D. I was charged for damages in bedroom A. I refused to pay those charges because I was not liable and I tried to talk to management several times over email only to be ignored. I had heard nothing about the charges until today 11/16/23 from them since I moved out. And I was informed by a debt collector- not camber villas. There was little to no communication, I was not living in the bedroom that the damages were in (the bedroom was locked while I was living there) and this is a sudden notice from a debt collector.
Business Response
Date: 11/20/2023
Dear Ms. *******,
Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:

- If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************

This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.

- If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.

We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future.

Regards,

The Greystar Team
Initial Complaint
Date:11/16/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for Irwin park apartments around November-December of 2022 and during that time I thought I had the correct amount for the application fee and deposit on my card but it did not deposit yet. I thought that the amount was deposited in time because I was approved for the apartment via email so I emailed the complex to make sure that was correct and which the manager I believe it was let me know that that was correct but I needed to come in with a money order of $445 for the application fee and admin fee because of nsf. But when I checked the application agreement it says that an application is not considered completed for approval or non-approval until everything is paid in full. So, my application should have not been processed for approval because it was not paid for in full due to nsf and instead of being charged $445, I should have been charged the $75 nsf fee and then told that if I want the apartment still I will have to do the application again and make sure I have sufficient funds for the application fee and admin fee. Now Irwin park is trying to charge me because they decided to take the apartment off of their website before my application was guaranteed approved.
Business Response
Date: 11/20/2023
Dear Ms. *****,
Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:

- If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************

This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.

- If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.

We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future.

Regards,

The Greystar Team
Business Response
Date: 12/01/2023
Dear Ms. *****,
Thank you for reaching out to us regarding your application experience with Irwin Park Apartments. We understand your concerns about the processing of your application despite the non-sufficient funds (NSF) issue and the subsequent request for additional fees.
We are currently reviewing the details of your application process, including the communication you received about the approval and the fees charged. Our aim is to ensure that all procedures were followed correctly and to address any discrepancies that may have occurred.
We appreciate your patience while we conduct this investigation and will update you as soon as we have more information.
Sincerely,
The Greystar Team
Customer Answer
Date: 12/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be waiting for the results to this situation.

Sincerely,

******* *****
Initial Complaint
Date:11/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 8 Greystar requested I remove a grill from my patio by November 13. I was traveling at the time, and requested an extension to November 20 both verbally and by email on November 10. These were denied. I arranged for the grill to be removed on November 13, which it was. I’m the past Greystar has tried to evict me during the covid emergency, and only when the Sunnyvale Police informed them that they couldn’t did they stop. Greystar responded today, November 14 that the grill must be removed, despite the fact that it was removed by the requested time of November 13. The police were called yet again, and they told me that I was in compliance with all Sunnyvale ordnances. Greystar manages my apartment at 1156 Morse Ave,Apt ***, Sunnyvale California 94089. They sent me an email today that “if I had only requested an extension they would have accommodated the request”. Now they refuse to communicate with me except by email.
Business Response
Date: 11/20/2023
Dear Mr. ***,
Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:

- If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************

This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.

- If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.

We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future.

Regards,

The Greystar Team
Initial Complaint
Date:11/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a former tenant at a Greystar managed property located at 33 8th Street, San Francisco, CA 94103. I moved out on September 16, 2023. Under California law, within 21 calendar days after the move, the landlord must either: (1) Send a full refund of the security deposit, or (2) Mail or personally deliver to the tenant an itemized statement that lists the amounts of any deductions from the security deposit and the reasons for the deductions, together with a refund of any amounts not deducted. See Civil Code 1950.5; see also Granberry v Islay Investments (1995) 9 Cal 4th, 738.

Greystar unlawfully withheld my security deposit for nearly two (2) months after I vacated the rental unit at the property. I have demanded on multiple occasions a full return of my security deposit of $1000, plus applicable interest. After multiple attempts of email communication, stonewalling, lack of responsiveness, and blatant disregard of the law, I received an electronic disbursement in the amount of $208.87, on November 14, 2023. To date, I still have not received an accounting and/or itemization of deductions.

Greystar unlawfully and wrongfully withheld my security deposit for months after my move-out date, and now, has doubled down on their predatory and depraved behavior by unlawfully refunding only a partial amount of my security deposit. It's been brought to my attention that there is a pending class action against Greystar regarding the same issue of unlawfully withholding and deducting tenants' security deposits. Having failed to (1) Send a full refund of the security deposit, or (2) Mail or personally deliver to the tenant an itemized statement that lists the amounts of any deductions from the security deposit and the reasons for the deductions, together with a refund of any amounts not deducted, Greystar has forfeited the right to withhold ANY of my security deposit and MUST promptly refund the full amount of my deposit $1,000.00, plus applicable interest.
Business Response
Date: 11/27/2023
Dear Ms. *****,
Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:

- If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************

This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.

- If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.

We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future.

Regards,

The Greystar Team
Customer Answer
Date: 11/28/2023

Complaint: ********

I am rejecting this response because I AM NOT A CURRENT RESIDENT. I AM A FORMER TENANT THAT IS OWED MY SECURITY DEPOSIT BACK IN THE AMOUNT OF $1000.00 PLUS APPLICABLE INTEREST. In no way does Greystar’s response even address my complaint and/or issue much the less their unlawful withholding of my security deposit. THIS IS UNACCEPTABLE, COMPLETELY UNLAWFUL, AND REPREHENSIBLE PREDATORY BEHAVIOR ON THE PART OF GREYSTAR. ABSENT A PROMPT REFUND OF THE FULL AMOUNT I AM OWED, I WILL BE FILING SUIT AGAINST THE COMPANY.

Sincerely,

******* *****
Business Response
Date: 12/04/2023
******* ***** has been in contact with me about this situation for two months to correct mistakes that were made at the time of her move out. We concluded that she is due her entire deposit back and that has been returned to her.

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