Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Greystar Management

  701 T. C. Jester Houston, TX 77008

• 

  Greystar Management

  7373 Ardmore Street Houston, TX 77054

• 

  Callia

  4100 N Central Ave Phoenix, AZ 85012

• 

  Lantera at Boston Landing

  125 Guest St Brighton, MA 02135-2073

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just had recent vehicle issues with my truck in the past 2 days. Yes I do remember the policy we signed with the apartment when we moved in about the policy for immobile vehicles. We scheduled a tow for our truck to be picked up in a timingly matter and letting the business of the property know of our actions. The business quickly put a boot on our truck the day we had the tow schedule. I am furious because we timed in perfectly to where we had a window to get this procedure done with out any other consequences. The business took the opportunity to make money on the side quickly by troubling us with a boot on our vehicle. Now we can not tow it, with out having to pinch our last to pay for our truck repair. Still make it in time to pay for our other bills. I need your help, I need some clarity on how I can go about this. It’s not fair. The apartment complex we are dealing with is not an up to date facility.

  Business Response

  Date: 11/20/2023

  Dear Ms. *****,

  We understand that this has been an ongoing issue for you and would like to help you reach a resolution. In order to investigate this further, can you please confirm which property you are referring to in your original message and provide the contact details of any team member you spoke to?  
  
  We aim to get this resolved as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this. 
  
  Regards, 
  
  The Greystar Team 

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease ending in DEC 12, 2021
  225 N Calvert overcharged me. I tired multiple times through email and phone. There was no resolution. The management team assured me that they would look into the details and get back to me, but I never received any follow-up communication but send my information to money collection company.

  Customer Answer

  Date: 11/15/2023

  1. Attached Email conversion between the management and me when I request renewal rent information. They didn't mention any "Insufficient Notice Fee".
  
  2. Summary of move out charges also displayed "Carpet $50", I'm not agree with this charge. I requested couple times for service to repair when I live there. Requested on 1/27/2021 And 12/13/2021. Both services took hours to complete with No root cause found and It's ongoing issue not caused by Tenant.  
  
  3. I don't see 2 month insufficient notice fee will be applied in My lease contract. It only shows "you will be responsible for an additional month’s rent. " On Section 44.
  
  I tried multiple times to connect with them through email and calls, seeking clarification. Despite their assurance on the phone that they would review my email and respond, there was no follow-up.

  Business Response

  Date: 11/20/2023

  Dear **** ***,

  We are looking into your message and will be reaching out to the relevant Greystar teams in order to investigate your complaint further.
  
  Once we receive an update from the team involved, we will reach back out to you.  

  We aim to resolve this as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.  

  Regards, 

  The Greystar Team 

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some friends and I rented an apartment from them back in 2020, moved out in 2021. We made sure to pay all balances that were due upon moving out. We have all gone our separate ways and have rented a few different apartments from the greystar property management company. They have been randomly reaching out over the last year trying to chase down a balance that we don’t owe them. Any and every time they have they reached out, always be email) I have asked them for a detailed report of all payments received from us. They have failed to no only give us those records, but to even respond at all. They recently sent out “balance” to collections. They have been totally unresponsive. I have even reached out to the Greystar district office on a couple of occasions and they have failed to respond to us at all

  Business Response

  Date: 11/20/2023

  Dear Mr. ******,

  We understand that this has been an ongoing issue for you and would like to help you reach a resolution. In order to investigate this further, can you please confirm which property you are referring to in your original message and provide the contact details of any team member you spoke to?  

  We aim to get this resolved as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this. 

  Regards, 

  The Greystar Team 

  Customer Answer

  Date: 11/29/2023

  Hi there, I’m from Phoenix Arizona. Not sure how my complaint was assigned to your office out on the east side of the country. That being said, In the message I received from Greystar, through you, it asked me to respond to them. But I didn’t have a way to respond to them

  Business Response

  Date: 11/29/2023

  Dear Mr. ******,

  Thank you for your recent response. We appreciate your ongoing communication as we work to address your concerns and provide a resolution. Rest assured that your complaint is currently under review, and the Greystar team is actively investigating to offer a suitable resolution or explanation.
  
  To expedite the process, could you kindly confirm the specific property to which your complaint pertains, where the refund was not received? After we have this information, we will reach out to the appropriate Greystar contacts for investigation.

  We aim to get this resolved as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this. 

  Regards, 

  The Greystar Team 

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before we moved out of Avana Overlook, we went in person to the leasing office to request a move out inspection. They verbally confirmed it would not be needed and that they understood it was an old apartment. However, I have come to find out they are now claiming we owe $1280 in final utilities (which should come on around $175) AND carpet/vinyl damage. We were not present during this inspection and not given any images or specific explanation to the charges. I received the phone call asking for payment this afternoon 11/10/23. We moved out 10/11/23.

  Business Response

  Date: 11/22/2023

  Dear Ms. *******,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Customer Answer

  Date: 11/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Obviously we have no evidence as we did not predict to be screwed over. Thank you.

  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 12/01/2023

  Dear ***** *******,

  We have received your complaint regarding the charges applied after your move-out from Avana Overlook, specifically the $1280 for final utilities and carpet/vinyl damage.

  We understand the importance of clear communication and accuracy in such matters, particularly when it comes to move-out inspections and associated charges. Please rest assured that we are thoroughly investigating your case to understand the details and basis of these charges.

  We appreciate your patience as we conduct this review and will provide you with an update as soon as we have more information.

  Sincerely,

  The Greystar Team

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to rent an apartment through this property management company. I had to pay $300 up front. $50 application fee in $250 administrative fee that was refundable. I paid this August 6th 2023 I have requested the refund many times and many times they said it was being mailed. I still have not received it despite many promises that it was being mailed. How can a company hold money and promise to pay back and never do it? I need them to refund it times are hard and I don't have $250 just to throw away. It's very aggravating because every time I call they're very nice and they say oh I'm sorry it's going to be mailed and it never does.

  Business Response

  Date: 11/17/2023

  Dear Ms. ******,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Customer Answer

  Date: 11/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Their response is not even a correct response.  I never lived at one of their properties.  I simply applied and paid the refundable admin fee.  I have requested the refund many times and was told many times that it was in the mail.  It's ridiculous that they didn't even research my complaint enough to know what my refund request is in regards to and why I'm requesting it.  It just goes to prove no refund is being planned because if they researched my complaint, they wouldn't be asking what property I lived at.  The answer is none of their properties. 
  
  
  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 11/29/2023

  Dear Ms. ******,

  We understand that this has been an ongoing issue for you and would like to help you reach a resolution. In order to investigate this further, can you please confirm which property applied to and provide the contact details of any team members you spoke to?  

  We aim to get this resolved as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this. 

  Regards, 

  The Greystar Team 

• Initial Complaint

  Date:11/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While living at Avana at the pointe I had many problems in the apartment that required maintenance. Only about half of my requests were ever addressed. I had a peeling bathtub a giant water stain on the ceiling from the upstairs apartment leaking into mine and ruining my furniture. Broken dishwasher. And lights out in one bathroom for months. And many times where they tried to charge me way more than I owed. Upon move out I cleaned up all day. It looked better than when I moved in and I got billed for things I put in maintenance requests for. Avana doesn’t want to fix things while you live there but are quick to charge you for them once you move out. Why should I have to pay when your company didn’t make it easy to live there. It was a hassle and a surprise of charges around every corner.

  Business Response

  Date: 11/17/2023

  Dear Ms. ********,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:11/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4, 2023, ****** ******** (daughter) and I completed the application process with UrbA Apartments (Greystar facility) for a lease on apartment #*** at the 624 N. Glebe Road facility. This included payment of an administration and online fee of $550.00. On August 30, 2023, we were advised that the opening had been delayed to October 5th. The move-in date on our lease agreement was October 2nd. On September 5th, ****** advised Danielle L*******, Sr Property Manager, that the new date would not work as this was after the end of her current lease and requested the refund of the fees paid in accordance with the August 30th email. ****** follow-up the first of October to inquire about the refund and was advise that they had issue with other refunds as well. On October 15th, I responded to "NOW OPEN" general email from UrbA asking about the status of the refund which was over 45 days since request. I received a response on that day from Ms. L******* with an explanation of a lost check and re-issue since ******'s visit earlier in October. On October 31st, my wife and ****** visited UrbA to once again to check on the status of the refund. This time they were advised the refund had been approved and the check would be in that weeks run. Also, we would get notification to verify our identity through an email link from [email protected] within 72 hours and the disbursement would be via a debit card. As of this date, neither ****** nor I have received an email or any contact from UrbA. I have sent a follow-up email concerning this failure to meet previous promise of action. We are now 10 weeks out from the initial refund request with no visible action from Greystar. I would also like to point out the change in the method of refund payment from check to debit card with ID verification. As part of the application process, ****** and I had to perform ID verification, so they had that. My belief is these are just diversions to taking the proper action.

  Business Response

  Date: 11/17/2023

  Dear Mr. ********,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Customer Answer

  Date: 11/30/2023

  Please be advised that Greystar has performed the requested action from this complaint.  Therefore, I would like to advise that this complaint is resolved to my satisfaction.

  
  

  Please advise if you need any additional information from me.  I greatly appreciate BBB assistance in resolving this matter.

  
  

  Thanks
  **** ********

• Initial Complaint

  Date:11/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is Gregg, and I am writing to address a pressing matter regarding my recent tenancy at 2605 Hunters Glen Drive, Plainsboro, NJ.In May 2022, I initiated communication with the leasing office representatives to convey my impending departure. Despite providing ample notice and following the process outlined by a new staff member who advised me to email my intentions to move out, I have encountered significant issues that require immediate resolution.To recap the events:- I submitted a departure notification via the website's email system, as suggested by the leasing team. Regrettably, the system did not provide a copy for my records. - Subsequently, I contacted the office to schedule a walkthrough for Friday, June 10th, but my appointment was cancelled by the leasing office. Instead, I was instructed to return my keys and fob upon departure, which I did.- Shockingly, I was later assessed a penalty for early move-out, despite adhering to the process advised by the Hunter's Glen team. Additionally, fees for damages were levied against me.- On July 11, 2022, I sought clarification on these matters by reaching out to Greystar but regrettably received no response.I want to reiterate my willingness to address any legitimate fees associated with damages. However, I categorically refuse to be held responsible for a fee linked to providing insufficient notice when I diligently followed the instructions given by the leasing team.I am open to resolving this matter amicably and am willing to discuss mediation to achieve a fair outcome.I kindly request your attention to this issue.

  Business Response

  Date: 11/17/2023

  Dear Mr. ******,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:11/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to easily pay my rent for the past two months because they are charging me for a parking spot in the garage. I was going to resign my lease digitally on 9/6/2023. I called multiple times weekly to ask them to take the parking spot off my lease since I would no longer use it. For the first time since I have lived here - I got a call back telling me to just bring my parking pass and garage key into the office and it would be taken off my lease. By the time the least renewal date was up - they still hadn’t taken it the extra $140 off my lease so I did not sign it. I had to go in office and ask them respectfully to do their job and take the spot off my lease. I talked to the property manager for 20 minutes. I told him I understood switching companies, are we able to just take care of this so I can pay my rent. It then STILL took 3 days for them to take it off my lease. Now It’s November and I’m dealing with this yet again. They do not answer calls - they keep their offices locked and lights off even when they are in there.

  Business Response

  Date: 11/17/2023

  Dear Ms. ******,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about an alleged move out balance from a property which was managed by GreyStar called Vista Towers Apartments, now called Acasa Vista Towers. GreyStar gave the debt to Fair Collections and Out, which has been on my credit report since 2022. Now in 2023, the debt is on my credit report again under "Columbia debt recovery aka Genesis Debt management". So the debt is currently on my credit report twice and the joint party's credit report twice as well. The new debt collector "Columbia debt recovery aka Genesis Debt management" rep [email protected] states that GreyStar sold the debt to fair collection and out then took it away from them to give to "Columbia debt recovery aka Genesis Debt management". How is this possible? I have no I idea. Columbia debt recovery aka Genesis Debt management has it on my credit as Acasa Vista Towers and Fair collection and out has it as Vista Towers Apartments. I never lived at ACASA VISTA TOWERS (email from property management attached to back this statement). I spoke with the rep at Fair Collection and Out to inform them about this and the rep Jen Grant said this is not true and they reached out to greystar to see how this happened but got no reply. This is damaging to my and the joint party credit and living. This is on our credit report two different times but the same company and same debt. They both state greystar gave it to them. I disputed this with credit bureaus and it still have not been removed or resolved, they both are still there. This can't be legal.

  Business Response

  Date: 11/17/2023

  Dear Ms. ******,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Customer Answer

  Date: 12/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the matter has been settled with the agencies. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 12/04/2023

  Dear Ms. ******,

  Thank you for your response. We will consider this complaint closed.

  Sincerely,

  The Greystar Team