Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Callia

  4100 N Central Ave Phoenix, AZ 85012

• 

  Lantera at Boston Landing

  125 Guest St Brighton, MA 02135-2073

• 

  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

• 

  Greystar

  449 Canal St Winter Hill, MA 02145-4347

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Integra Lakes Apartments in Casselberry Florida was bought by Greystar properties. They owe me $1000.00 for a return of my security deposit. They offered my $164 with no explanation. If you cal you get an answering service. They also put an expiration date on the refund offer. This is a total scam. I paid over 25k in rent and followed my lease.

  Business Response

  Date: 11/27/2023

  Dear Mr. ******,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:11/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to moving out of my Greystar apartment 11/6/2023, I asked the leasing professionals if there was anything else I needed to do. I was told that I would receive a final statement with my prorated rent at my new address. I waited and finally received a response on 11/22. It included my prorated rent and garage (totaling $386) which I expected. However it also included;
  -Utilities for 3 months ($137.54) I'm not sure why this wasn't included
  -Late Fee ($100) I'm not sure why I'm receiving a late fee
  -Painting Fee ($500)
  -Carpet ($80)
  -Cleaning ($150)
  I cleaned the apartment spotless, everything was in working order, with no spots or stains.
  There are no photos outlining why I'm being charged an additional ~$1000 after moving out.

  Business Response

  Date: 11/27/2023

  Dear Mr. ****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Customer Answer

  Date: 12/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  The response was not a resolution. It was a notice that the organization is looking into the problem. I will wait for Greystar to respond with a resolution or proof of damage to the property.
  
  
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 12/07/2023

  Dear Mr. ****** ****,
  
  After reviewing your case, we acknowledge an error in automatically applying a late fee due to the non-payment of the full balance by the 5th, which was not applicable in your case. This has been rectified in the updated Final Account Statement, with the late fee removed.
  
  Regarding the utility charges, these were accrued during your initial 6-8 weeks at the residence and are billed retroactively upon move-out, as outlined in your lease agreement. This practice is standard as it takes time for utility costs to be adjusted to new residents’ usage patterns.
  
  The additional charges for painting, carpet, and cleaning are based on the condition of the apartment at the time of your move-out. Our service supervisor's photographs, taken during the final walk-through, serve as evidence for these charges. The attached invoice details the clean charge.
  
  We understand the importance of clear communication and transparency in these matters. To assist you further, we have also included recent correspondence outlining the dispute process with Greystar receivables.
  
  We hope this clarifies the situation and addresses your concerns.
  
  Sincerely,
  

  The Greystar Team

  
  

• Initial Complaint

  Date:11/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to move into Skyhouse Uptown Apartments ("Skyhouse" herein) on May 9th, 2023. Before my move-in date I paid $550 in fees. When I arrived on May 9th, Skyhouse informed me that the apartment would not be move-in ready for another week.
  
  I needed living arrangements sooner than this so I informed them I would not be signing a new lease (with the delayed move-in date). Because Skyhouse had violated the terms of the lease agreement - not me - they agreed that I would be entitled to a full refund of my $550 admin fees.
  
  Since May, I have repeatedly contacted them in an effort to obtain the $550 refund. They initially ignored all attempts, until I visited the leasing office in person on August 30th. While there, I spoke with the assistant manager who agreed to refund $450 (I agreed as this was better than nothing). For some reason, she stated this amount must be sent in two separate cheques, one for $200, and one for $250. The email detailing this is attached below.
  
  After the August 30th meeting, I received the $200 cheque, but did not receive anything further. I next heard nothing (despite repeated attempts to contact Skyhouse) until October 26th, when a new employee answered the phone, stating she would forward the matter to the assistant manager. I have called multiple times since then (it is now November 22nd), and have heard nothing; and have yet to be contacted by this assistant manager regarding my missing funds.
  
  I hope to receive the $350 still owed to me by Skyhouse. At the very least I hope to receive the $250 promised to me in the email attached below.
  
  Thank you,
  **** **********

  Business Response

  Date: 11/27/2023

  Dear Mr. **********,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:11/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several months of watching prices, and rigorous effort I committed to The Chloe Leander. My job allowed me to move to any of our home offices. I chose Leander, between the options of Kyle, Waco, and Round Rock, Texas. There were two apartments that I had as my final choice. Both of these apartments, offered $1000 gift card, 6 weeks free, and a waived application fee.
  I scheduled a tour with Adella the leasing agent. I expressed to her that I was deciding between Broadstone Bryson and The Chloe. As you will see in the pictures attached the same promotional offer is for both. I made it clear that I would choose The Chloe contingent that the offer was as stated. She reassured me this was the case. I’m seeking only what I was guaranteed.
  After emailing the manager, mentioning that I just signed the lease but did not see the gift card on the contract. The manager said that it would be given after I moved in. Shortly after she emails me again and said my apartment wasn’t eligible, as seen in the email exchange via attachments. This is a clear modification/discontinuance of an advertised claim.
  
  I would be committed for 13 months on this contract, this is a terrible start. I’m a great tenant with an excellent renters history, and A1 credit. I budgeted for this, and it would set me back financially
  
  As a remedy,I want the $1000 dollar value as advertised. I would move to another apartment within the complex, since The prices have fallen. The monthly difference is the equivalent to 1000 dollars over the course of the contract. Or, I would like to cancel a the contract all together. I will take my business elsewhere.

  Customer Answer

  Date: 11/22/2023

  I sent this complaint to the wrong state. I would like to transfer it to Texas. 

  Business Response

  Date: 11/27/2023

  Dear Mr. *********,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment: Prairie Crossing, 4000 Sigma Rd, Farmers Branch, TX 75244Leases:Apartment ****: 10/11/2019 - 7/30/2020 (transferred to #****)Apartment ****: 7/31/2020 - 5/30/2022 (lease ended)Management companies during my stay:1. Alpha-Barnes Real Estate Services (at time of move in October 2019)2. Alliance Residential3. Greystar Property Management (at time of move out May 2022)4. Portico Property Management (currently listed on website)When I transferred to apartment #****, I paid $481.25 deposit and was told that this was refundable. I fulfilled my entire lease agreement. I turned in my proper 60day notice as well as turned in all of my keys and key fobs at move out. I initially received notice via email June 2022 from the manager at that time indicating that I would receive a refund in the amount of $71 and that charges for carpet replacement and blinds replacement was deducted! There is no way that I should have been charged $411 for carpet and blind replacement when I know for a fact that I completely cleaned that apartment and I have pictures to prove that. There was no damage to any of the carpeting, flooring, walls or blinds and my pictures were taken on the day of move out and saved to ****** photos in the event of something like this having to be proven.I was initially told to allow 6-8 weeks after move out to receive my refund...8 weeks would've been by July 31, 2022. Nothing ever heard. I began contacting the community April 2023 and was informed of the latest property management and that I would need to get in touch with Greystar for that information. I was instructed to email my information to the property manager at that time in April, so April 28, 2023 I forwarded my email communication between me and the prior manager, the ****** link showing all photos taken of the apartment and both apartment leases. Never heard anything back. I ******* Greystar and left a voicemail on 8/31/23 @ 7:36am at phone#************. No return call at all.

  Business Response

  Date: 11/27/2023

  Dear Ms. *********,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Customer Answer

  Date: 12/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  My prior response was not read by Greystar. The details of that response were COMPLETELY ignored. My complaint on my lease with apartment #**** with Prairie Crossing is the issue and is the lease that I paid the deposit on and requesting the deposit back on. 

  Once again, my lease with apartment #**** was 10/11/2019 - 7/20/2020 and I transferred to apartment #**** 7/30/2020 - 5/53/2022.

  I want my deposit back that I am due on this apartment and all records that I have supplied clearly show that it is due. I need to either get a resolution with Greystar or seek legal help from a lawyer because I feel at this point that I am being done very wrong regarding this.

  
  
  
  Sincerely,
  
  
  
  ****** *********

  Business Response

  Date: 12/29/2023

  Dear Ms. *********,
  
  We at The Greystar Team sincerely apologize for any inconvenience you have experienced. We are working with the relevant parties within Greystar to thoroughly review your case regarding the deposit for apartment #**** at Prairie Crossing. Our aim is to resolve this matter as swiftly and fairly as possible, and we are exploring all avenues to determine if a refund can be issued to you. We appreciate your patience in this matter and will keep you updated on our progress.
  
  Warm regards,
  The Greystar Team

• Initial Complaint

  Date:11/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 3/16/2023I completed an application for an appartment unit at delay towers, Alexandria vA and instead they switched it to a different unit without my knowledge, I called them and asked them to switch it to the original unit I applied for and then they had told me that the rate had changed and that they couldn’t give me at the original rate I applied for. After they approved me for the unit I told them that the new rate wouldn’t work for me because it was way higher than the original rate I had seen. They refused and tried to bully me into moving in. I had paid an application/admin fee of $635 while applying for the appartment, so I asked for a refund, They refused and said they couldn’t make any refunds if the application wasn’t denied. I decided to dispute the claim with my bank and get my money back which I did. A couple weeks later they sent me a bill of $625! I called them to dispute the payment because they had been tricky with the rates but Instead they sent this bill to a debt collector! This is totally wrong and unfair! I will like this payment to be resolved immediately with the debt collector.

  Business Response

  Date: 11/27/2023

  Dear ****** *******,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in an application to The Becket Apartments in Renton, WA on 10/01/2023 and received a denial letter on 10/04/2023. I was told that my deposit would be sent to me in mail via paper check within the following 7 business days. It is now 11/21/2023 and I have yet to receive that check. The deposit was $300. I have called and left messages as well as spoken to someone in the office. The last person I spoke with told me that it was a technical issue that they couldn't do anything about and had to wait for that to be fixed before I could get any resolution. I am not in a position to have $300 just floating out there. It is not my fault that there is a technical issue. I need this resolved right away. I have emailed and called and been very patient. I need an immediate resolution as the holidays are approaching and I have other bills to pay. I am very disappointed in how this has been handled, especially since it has been over a month. There is no urgency whatsoever to fix this issue.

  Business Response

  Date: 11/27/2023

  Dear Ms. *******,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in an apartment owned by Greystar Management called THE SUR located in Arlington, Virginial. I moved into this apartment in August 2022, and the apartment I moved into was unit ***. Then I moved out of *** and transferred to the new unit (1220) in April 2023. We paid a transfer fee of 1000 USD. At the beginning, the apartment informed us that the remaining money in the original account could be transferred directly to the new unit. But when we moved in at 1220, we found it was not possible, and the apartment said it would send us the rest of the money together with the deposit. But until now I still received the deposit, they repeatedly told us that it had been mailed, and then after a few weeks they said that it might be lost and need to be mailed again. Moreover, because their company had problems with the management company of depsoit, they finally said to send our deposit to the apartment. After 7 months, we have not received the money that belongs to us. The total amount they need to return to us is 6057.87. However, today, 2023/11/21, we went to the office to ask, and they said that our deposit had been cleared. And I never got it. I just want my money back.

  Business Response

  Date: 11/27/2023

  Dear ****** **,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my original apartment in February this year. I kept the house clean and free of damage while moving out (with video evidence). But a month later I received a maintenance bill of over 1850. I only paid a deposit of 500. They replaced the original carpet that was not damaged, which cost nearly 1150 dollars. California law does not require landlords to replace carpeting unless the condition of the carpet creates a health hazard or risk of injury. As long as the carpet does not have any holes in it. I complained to the apartment but got no response and they are now sending the bill to a debt collection agency to collect payment from me. Is there any solution to this? Thanks
  
  addition document in video form that when I moved out I shot a video in the apartment. And this video is not able to submit here.

  Business Response

  Date: 11/27/2023

  Dear ******* *****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:11/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in Belara apartments for more than a year , and then when I moved out to different state - the owed me money , since I paid for a full month , but moved out in the middle of the month . They said they will give me money back , since they didn’t have an option to pay for half of the month . I moved out on June 16, 2023 . I have been calling them every week, more than 2 times a week , leaving messages.. no one got back to me . Once I got a chance to talk to real person, she said , she will come back to me - never did . People who works up there are with the worst customer service skills , so does management

  Business Response

  Date: 11/27/2023

  Dear **** ********,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team