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Legal Document Help

GovPlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Reviews

Customer Review Ratings

4.58

Average of 2,640 Customer Reviews

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Review Details

  • Jerome D

    Date: 05/14/2024

    i tried to renew my passport and it was still processing when i signed in but it has been processing for 10months, the date today is May 13, 2024 I see the status that my application is being processed and is 70% Completed, but it's the same as last year when I submitted my photo *** a help/support through chat said: I can cancel the application, but I wanted to inform you that we are unable to issue a refund for the service as the application falls outside of our refund policy.but later said:Your application was created on August 10, 2023. We have sent you email notifications regarding the progress of your application. Unfortunately, we are unable to provide a refund for the service fee of $57, but we can refund the government fee of $130.wasted almost a year......

    GovPlus

    Date: 05/28/2024

    Hello ******,

    We are deeply sorry that GOV+ did not meet your expectations and left you feeling disappointed and frustrated. This is certainly not the experience we want for our valued customers, especially after promising a seamless and enjoyable experience. Upon checking our communication logs, we found out that we had sent multiple emails regarding the passport photos you have uploaded. Please know that several photos that we know would be rejected by the passport agency were submitted, including a photo of you smiling with your teeth showing, and a photo of you in a military uniform, which caused the delay. 

    We would also like to clarify that when you submitted your application for a passport renewal, it was also not for a regular passport but for an official one. We do not process emergency, official or diplomatic passports. We understand this is frustrating and we sincerely apologize for the inconvenience.

    We have processed a full refund of the $57 software fee as we cannot complete this application on our end. Refund email confirmation has been sent and was delivered Please allow 1-3 business days for the refund to reflect in your account, as processing times may vary among banks.

    Thank you for your understanding, and we sincerely apologize for the inconvenience caused. 

    If you wish to provide further feedback privately, we would love to hear from you.

    Sincerely,

    April
    Customer Service Specialist
    **********************

  • Jerome M

    Date: 05/13/2024

    If I can renew my passport without visiting the federal building at ****************************************************************************, it will be helpful. Now that I have paid and now tracking down the time period, in which my passport will be mailed to me, it is a great service to apply on line with the Passport Services.All other sources do not offer the type of renewal of my passport as, The Passport Application.As a veteran, I would like to travel to Europe for the ***** Olympics and I have only a few months to receive a passport.GovPlus, is a convient and secured resource to receive a new passport in a matter of days, instead of months,,,,Thank you, GovPlus;******************************** April 12, 2024

    GovPlus

    Date: 05/17/2024

    Hi *******,

    Its  not everyday we receive feedback as detailed and as thoughtful as yours. Our team at GOV+ deeply appreciates your positive review.  If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
    **********************

  • Cynthia C

    Date: 05/13/2024

    Thank you GovPlus. I am visually impaired so this service has proved highly helpful

  • Izundu James U

    Date: 05/13/2024

    Very convenient for individuals and family members who are busy working.

  • Peter T

    Date: 05/12/2024

    I truly appreciate the online Gov Plus application because it is a one-stop shop, so to speak. It allows me to apply for multiple documents as needed from the convenience of my home. I'm looking forward to not having to wait in line at the airport, and moving quickly through the check in process.

    GovPlus

    Date: 05/13/2024

    Hi *****,

    Its  not everyday we receive feedback as detailed and as thoughtful as yours. Our team at GOV+ deeply appreciates your positive review. If you have any questions regarding your application or in need of assistance, you can reach us through the following:

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
    **********************

  • Barry L

    Date: 05/11/2024

    This was a very straight-forward and convenient approach to what could have been a daunting task.

    GovPlus

    Date: 05/13/2024

    Hi *****,

    We're so glad to hear that you had a great experience with GOV+! Our goal is to make government services more accessible and user-friendly, so it's always great to hear that we're succeeding. Thank you for choosing GOV+ and for taking the time to share your feedback. We'll continue to work hard to provide you with the best service possible.

    Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
    **********************

  • Donna M

    Date: 05/11/2024

    Easiest site I have ever used, simple directions, easy menu.

    GovPlus

    Date: 05/13/2024

    Hi *****,

    We're so glad to hear that you had a positive experience with GOV+! Our team works hard to provide top-notch service and support, so we really appreciate your kind words. We're constantly updating our platform to provide you with the best service possible. If there is anything we can do to serve you further please let us know.

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
    **********************

  • Rebecca B

    Date: 05/11/2024

    The service was very easy to get done. I would friends and family apply too.

    GovPlus

    Date: 05/13/2024

    Hi *******,

    Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
    **********************

  • Jose L

    Date: 05/09/2024

    I used this service for my passport renewal paid over 300 to expedite . Submitted the request on February 14 and all there did was send me filled out forms on May 9th to send it out my self . 3 months later . This is a horrible scam . Do not use this service please use the gov website and do it your self , i have so much regret using this service . Not about the money its about the time they wasted. I still have to wait 2-3 weeks from today to get my passport . I hope they get shut down

  • Virgil L

    Date: 05/09/2024

    Asking for results prior to receiving final request. Once I receive information requested through application, will provide official observation of services.

    GovPlus

    Date: 10/28/2024

    Hello ******, 

    Thank you for taking the time to leave a review. Please know that you only have 1 active application filed through us, your TSA PreCheck renewal. You were sent an email on May 12, 2024, informing you of the status of your Known Traveler Number. 

    If you have any questions or in need of assistance, please contact us directly at your convenience.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,

    April
    Customer Service Specialist
    **********************

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