Reviews

Review Details

• Review fromCrystal S

  Date: 05/26/2024

  5 stars
  The process was pretty easy. I tried to go to DMV and it took me too many times and not enough paperwork so Im hopeful this will work. Hard to give a review until I get it

  GovPlus

  Date: 05/28/2024

  Hi *******,

  Thank you so much for taking the time to leave a positive review of GOV+! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. Also, please check your email regularly in case we send you updates regarding your application.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromShari L

  Date: 05/26/2024

  5 stars
  This is my first time applying for a passport. This process has been easy and extremely convenient for me. I would highly recommend this process for all your govt documents

  GovPlus

  Date: 05/28/2024

  Hi *****,

  Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your feedback is greatly appreciated and we look forward to serving you again in the future. If there is anything we can do to assist you further please let us know. Also, please check your email regularly in case we send you updates regarding your application. 

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
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• Review fromRandy G

  Date: 05/26/2024

  4 stars
  Great easy to use and would suggest it if you need it

  GovPlus

  Date: 05/28/2024

  Hi *****,

  
  

  Here at GOV+ we value your positive feedback. We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Please check your email regularly in case we send you updates regarding your application. Thank you so much again, and we hope to serve you again soon.

  
  

  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  
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• Review fromCarolyne C

  Date: 05/25/2024

  5 stars
  I found this very easy. I hope the rest goes as well.

  GovPlus

  Date: 05/28/2024

  Hi ********,

  Its great to know you had a positive experience here at GOV+. Our team is happy that their hard work has paid off. If you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromGabriel R

  Date: 05/25/2024

  5 stars
  Best way to get what you need fast an easy to use highly recommended

  GovPlus

  Date: 05/28/2024

  Hi *******,

  Its great to know you had a positive experience here at GOV+ and would recommend it. Your review made our day. Our whole team is working very hard to keep customers happy, but we can only do it thanks to customers like you. If there is anything we can do to serve you further please let us know. Also, please check your email regularly in case we send you updates regarding your application. 

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromShanti K

  Date: 05/21/2024

  1 star
  Do not use this service!! This is a scam and they charge you for things you could do yourself. They also want you to send an original documents through the mail which is absurd. I asked for a refund because I never used the service and they refused. They sent me an envelope with some docs I could have done myself online. This is a ridiculous business that preys on peoples desire to get things done quickly, and they are not honest or forthcoming about what they actually do or what services they actually Provide.

  GovPlus

  Date: 05/27/2024

  Hello ***************************, 
  
  GOV+ as we highly value customer satisfaction and would like to address your concerns. Given the public nature of your complaint, we will address your concerns through the BBB platform. 
  
  We would like to address the assumption you stated: "This is a scam and they charge you for things you could do yourself." It's important to note the need for accuracy in public statements, especially when using defamatory language such as "scam." Statements like "I asked for a refund because I never used the service and they refused." should also be supported by factual information rather than oversights, assumptions, or emotions. We can assure you that we never denied our customers assistance or refunds. As long as the reasons are valid, all our customers needed to do was reach out.
  
  We encourage you to explore our website, including official articles, to gain a comprehensive understanding of our company and services. It's important not to rely on preconceived biases to make judgments about the legitimacy of our services. All relevant information regarding our services, broken down by product or application type, is prominently displayed on the website for free.
  
  About the benefits of using our services, for the one-time software fee, customers gain the ability to fulfill all the requirements for certain applications without the need for a printer or scanner. We appreciate your ability to independently navigate government applications and/or websites, gather all the necessary forms and fill them out one by one, and fulfill all the requirements. However, these tasks may be simple for some but overwhelming for others who lack patience, knowledge, time or assistance. Our platform addresses various circumstances by providing a centralized space for government applications and offering round-the-clock assistance within minutes. This eliminates the need for customers to wait ***** minutes for answers to inquiries, especially customers that have jobs and can not stay on hold during working hours. These are just a few of the value-added services we provide.

  We acknowledge the diverse circumstances of our customers and aim to offer convenience to those who find value in our services. We understand and respect varying opinions on the matter, and we are not imposing our perspective on you. We value and appreciate the opportunity to serve and the choice of thousands who appreciate the convenience we offer, and we recognize that perspectives may differ.
  
  Please be sure to thoroughly review our website in its entirety, you would have discovered extensive information that dispels any potential confusion or assumptions about our company, fees, and services. On May 7th, 2024, you submitted an application for a Passport Renewal and Social Security Card replacement. Since your passport application was not eligible for a renewal anymore, your application was canceled and refunded. For your card replacement, it has been reviewed and was already being prepared to be shipped out when you requested for cancellation due to the issue of mailing your documents out. You were uncomfortable and we understand that. We could have provided you other options but you opted for a refund and processed it for you. 
  
  As per your request, refunds totaling $114 ($57 for GOV+ passport software fee on May 7th and another $57 for GOV+ Social Security Card replacement software fee on May 21st) were processed. Confirmation emails for these refunds were sent to you, with our records indicating that one was delivered and opened and one was delivered and still remains unopened. . Please allow 1-3 business days for the refunds to be posted back to your account, as bank processing times vary. 
  
  GovPlus has taken all the necessary steps to address all your concerns. If you have any further questions, please don't hesitate to contact us again privately. You can reach out using the following contact details:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun
  
  Best regards, 
  
  April
  Customer Service Specialist
  **********************

• Review fromArchie Y

  Date: 05/17/2024

  4 stars
  Right now I dont know until I see my document sent to me

  GovPlus

  Date: 05/18/2024

  Hi ******,

  Its great to know you had a positive experience here at GOV+. Our team is happy that their hard work has paid off. If there is anything we can do to serve you further please let us know. Also, please check your email regularly in case we send you updates regarding your application. We sincerely thank you for your review.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  
  

• Review fromJudy S

  Date: 05/15/2024

  5 stars
  This was a very simple and easy to fill out and only a few minutes to complete.

  GovPlus

  Date: 05/21/2024

  Hi ****,

  Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated and we look forward to serving you again in the future. If you have any other comments or suggestions, please feel free to reach out. Also, please check your email regularly in case we send you updates regarding your application. Thank you again for your kind words!

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromPaul S

  Date: 05/15/2024

  5 stars
  Just fine, fine, fine, fine, fine, fine, fine,fine,fine & great! great again

  GovPlus

  Date: 05/17/2024

  Hi ****,

  Thank you so much for taking the time to leave a positive review of GOV+! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromAndy C

  Date: 05/15/2024

  3 stars
  I cannot speak on all services GOV+ provides. I would steer clear of Passport Renewal. I applied mid-March, and by mid-May, the application status was still "processing." The representatives I worked with were very nice, and as helpful as they could be. After a few chat sessions with representatives, I was sent a link to electronically sign my documents. Unfortunately, the site wasn't functioning properly. It would never accept my signature. I would add my signature, hit the submit button, then the page would reload asking for the signature again. I kept telling the representative the page isn't functioning properly, but I kept getting suggestions to use different devices, private mode, etc; as if the problem was on me. After the 4th attempt, the representative suggested that I be refunded all fees and I accepted. I'm giving GOV+ a 3-star rating because their representatives are WONDERFUL! Great customer service and they immediately processed a refund. If it wasn't for them, I'd give them 1-star.