Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Legal Document Help

GovPlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Reviews

Customer Review Ratings

4.57

Average of 2,670 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Priscilla K

    Date: 11/04/2025

    Not what they advertise!!I recently got married and needed to change the name on my social security card, I've seen Gov+ advertised everywhere and it gives the impression that everything can be done online in a few steps. I paid the $67 and against my better judgment $14.99 for the subscription because they claim that's the best option. I started the application and after a week and a half received and envelope in the mail to send them my documents which could take several weeks to process and get back. During the application process it was not mentioned I'd need to mail in documents (driver's license, birth certificate, marriage registration) and they will not accept photo copies just original documents. Needless to say I was uncomfortable doing so and reached out to customer service via the live chat, I was hoping I could just send them pictures of the front and back of the necessary documents. I was told if I'm not comfortable mailing the documents I can make an in person appointment with my local social security administration, no other options. I scheduled an appointment then reached back out to Gov+ to inquire about a refund as I am not completing the service with them. I was told they can not issue a refund as the process has already started. I explained I was uncomfortable mailing away important documents especially my only photo ID and not get them back for several weeks. That did not matter as they said I'd already filled out an application and they sent me the mail in envelope. I said I paid for the name change to my social which has not been done but they claim that a refund is not possible. I canceled the subscription immediately and will take the loss of the $67 and the $14.99 subscription fee. I DO NOT RECOMMEND.

  • Jeff Y

    Date: 11/03/2025

    This works well as my documents are all here in my office. Very simple

  • James J

    Date: 11/03/2025

    I found this to be a easy & friendly website to use in applying for a passport. Not sure how long before I see the final results but I feel confident in the way the application flowed, I expect results in an exceptible time line. Would recommend this to others to beat the hassle of going to a post office.

  • Dana C

    Date: 11/02/2025

    Very user friendly.and very easy to use. Great for older people.

    GovPlus

    Date: 11/04/2025

    Hi ****,


    We truly appreciate your kind review! Hearing that GOV+ was helpful and user-friendly means a lot to us. Our goal is to provide efficient solutions to make government processes as seamless as possible. Be sure to check your email for any updates on your application, and dont hesitate to let us know how we can make your experience even better.


    24/7 Chat: *******************************************

    24/7 Email: ********************************************************



    Regards,

    *****

    Customer Service Specialist

    **********************

  • Christopher M

    Date: 10/31/2025

    These guys make getting your documents almost a pleasure it was so easy

  • James B

    Date: 10/31/2025

    While a bit intimidating for a 77-year-old man who is a bit computer-phobic because of the tsunami of questions and options, the combining of these features and the ease of renewing these documents makes the tsunami survivable.

  • Blake W

    Date: 10/30/2025

    My application was not submitted to IdentgoID for my TSA Precheck, forcing me to redo it in the lobby. The expedited fee that I paid was also unnecessary because I could have been a walk-in. Gov+ refunded ALL FEES! They honored their word and refunded my fees. I was so happy that a service provide finally has common sense and a sense of ethics. They went from a company I'm mad at to one that I will use for birth certificates and passport renewals because those are not as easily done. I value their integrity and will now find a reason to do business with them. Thank you, GovPlus for being an honest company with integrity and for being so honest. ***** *********

  • Anthony A

    Date: 10/28/2025

    Easy to use would recommend to others to use in acquiring government documents

    GovPlus

    Date: 10/30/2025

    Hi *******,

    Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon.

    24/7 Live Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    Jules
    Customer Service Specialist
    GOV+

  • Gail R

    Date: 10/27/2025

    GOV + was fast and easy, actions were comprehensive and straight forward thinking. Thank you GOV +.

    GovPlus

    Date: 10/28/2025

    Hi ****,

    Thank you for taking the time to leave a positive review! Its wonderful to hear that you had a seamless experience with GOV+. Our goal is to make government filing more accessible, and were always here to support you. If theres anything more we can do for you, just let us know. Remember to check your email for any important updates.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************

  • Jesse T

    Date: 10/25/2025

    Easy steps that was really helpful all the way through the process

    GovPlus

    Date: 10/28/2025

    Hi *****,

    Were so grateful for your positive feedback! Its rewarding to hear that our platform made your experience smooth and convenient. GOV+ was designed with simplicity in mind, and were glad we could deliver on that promise. Please explore our other features, and check your inbox regularly for important updates regarding your application.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************

GovPlus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.