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Business Profile

Legal Document Help

GovPlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Reviews

Customer Review Ratings

4.58

Average of 2,626 Customer Reviews

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Review Details

  • Michelle O

    Date: 09/12/2025

    Passport renewal stuck in their processing for weeks. No human customer service response whatsoever. AI response refers me to email for human response. Its just a circular runaround. If I go elsewhere to get my passport, AI says it will cause confusion and more delays. Great. No refund option either after 7 days of application.

  • Mark S

    Date: 09/11/2025

    Pending my results, I will withhold any recommendations. So far the process was easy and fast. The cost might have been a bit high but knowing how California paperwork is, I'll gladly pay extra.

  • Jose G

    Date: 09/09/2025

    Had a difficult time making my payment. Was it my credit card or the people in your organization? Could not get timely answers. The continuation sequence is confusing. Is my passport actually required? Seems they have access to all the information on the passport anyway. Hopefully all turns out good.

  • Mark G

    Date: 09/06/2025

    Great service. Extremely easy to use. Would definitely recommend this.

  • Michael C

    Date: 09/05/2025

    I found the ad for government plus on ******** said it was quick and easy everything will be taken care of. I proceeded to fill out the information place of birth credit card and hit accept when I got on and created an account that brought me through the steps where I had to answer more questions and brought me food down to like step 11 where it says, you can waive the government fees For $100 a month subscription and the fees will be waived. This is not what the original ad portrayed once I paid I thought I was all done paying I still had to pay $76 when I got to the ********** on top of paying government plus $97 When I thought that wouldve taken care of everything the ads are very misleading. Seems like a legal scam to me.

  • Rosemarie R

    Date: 09/02/2025

    I did not read anywhere on your policies that you will ask for a social security number before you will continue with the passport application. I will not give it and I would like to be reimbursed for both my husband and myself

  • Karen A

    Date: 08/30/2025

    It was quick and easy to renew my TSA pre-check. Im glad I did it.

  • Charles H

    Date: 08/25/2025

    This was an easy process. Just a few steps you must follow, and you are done.

    GovPlus

    Date: 08/27/2025

    Hi *******,

    Thank you so much for taking the time to leave a positive review of GOV+! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. Also, please check your email regularly in case we send you updates regarding your application.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************

  • Joseph D

    Date: 08/19/2025

    It's is a scam. Like I see many others have commented. I paid for their service and protection services. Wasted hundreds of dallors. Takes weeks to complete a single step and eventually you reach a step that malfunctions and you can continue. Of course by then it's well past the refund time frame. Don't waste your money or your time on this scam. If their was a way to file a complaint I would but they aren't BBB accredited!!! So doesn't even deserve one star.

  • Martin R

    Date: 08/18/2025

    I have been very impressed with the communication; it has been accurate and extremely fast. I would recommend using them.

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