Reviews

Review Details

• Review fromsarah b

  Date: 03/25/2023

  5 stars
  Super quick and easy to use. Recommend this site to others.

  GovPlus

  Date: 03/28/2023

  Thank you for taking the time to leave us a positive review! We're thrilled to hear that you found our services super quick and easy to use. So glad to know that you had a positive experience while using our services. Our team is dedicated to creating a seamless and stress-free process when applying for government services. We appreciate your business and would love to hear any feedback or suggestions you may have on how we can improve. We promise to take your thoughts into careful consideration as we continue to provide the best possible service. We hope to have the pleasure of serving you again in the future!

• Review fromalan k

  Date: 03/25/2023

  5 stars
  Thank you! This was very quick and easy! I look foreword to not waiting in a long line!

  GovPlus

  Date: 04/07/2023

  Hi ****,

   

  We are so happy to hear that you loved Gov+!

  Thank you for your positive feedback.

• Review fromMichele S

  Date: 03/24/2023

  4 stars
  I had a computer glitch but in the end, this was easy online.

  GovPlus

  Date: 03/28/2023

  Thank you for taking the time to leave a review! We're sorry to hear that you experienced a computer glitch, but we're thrilled to know that you found our services easy to use online. At GOV+, we strive to make applying for government services as seamless and stress-free as possible, and we're glad that we were able to provide you with a positive experience overall. If you have any further feedback or suggestions for how we can improve, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to serve you again in the future!

• Review frommark b

  Date: 03/23/2023

  1 star
  I too was directed to GovPlus to renew my TSA PRECHECK status, and even after I received a receipt for my payment, I was not able to complete the application process, as information that I input was rejected. I tried the chat feature to resolve the issue, but they cut me off because I took too long (10 minutes) to respond to one of their questions; and I've had 3 phone calls to their customer service number, which by the way is in the Philippines, the last call lasting over 1 and 1/2 hours, and they still could not resolve the issue, and was promised a call-back in the next two hours, which of course I did not receive. My receipt also was dated Jan. 1, 1970, as stated in previous complaints (******** *, below), and GOVPLUS responded that they have since resolved that particular issue, but obviously that's not true either. I don't know what to do now!

• Review fromDorance H

  Date: 03/18/2023

  1 star
  I started the application for a TSA Pre Check and Passport renewal with this company thinking ti was a valid company. I made the mistake of giving them my credit card information to charge my account $179 for their services. I was uneasy about the process but went ahead and submiitted my information. I never completed providing all of the information for either my TSA Pre Check or Passport renewal. I have since learned that this is not a valid company. I have requested that my account be cancelled with them and requested my money back.

  GovPlus

  Date: 03/21/2023

  Dear *******,

  
  

  We appreciate your feedback and want to take this opportunity to assure you that GOV+ is a legitimate and valid company. GOV+ is fully registered according to state and local laws. We understand that you may have had concerns regarding our legitimacy and services, and we would like to address them each one by one. However, please feel free to contact us anytime at ******************************** or call us at ************** during office hours so that we can fully understand and address your concerns beyond the scope of this BBB complaint to allow us to discuss your specific case better privately rather than publicly.

  
  

  Our mission is to simplify the process of filling out government applications for people who require assistance. Our services are designed for customers who value time and efficiency and prefer to experience our concierge-like services rather than struggling on their own.

  
  

  We are proud to offer exclusive ******** that simplifies the tedious process of filling out government applications and ensures accuracy in the information submitted. Our GOV+ ******** not only saves you time but also reduces the stress associated with completing government paperwork. As of now the Government directly is not able to offer one-click form filing as Gov+ currently provided you with and will continue to provide you with as a member.

  
  

  We understand that the cost of our subscription service may seem high, but we believe that the convenience and accuracy GOV+ provides are well worth it. In addition to the *** PreCheck and Passport applications that you initially filled out, we also offer more than 15 other government form filing services. With our subscription service, we guarantee that everything you need will be delivered to your door. For example, with GOV+, your passport renewal application will be taken care of, and you won't have to worry about printing, checks, money orders, or stamps. GOV+ handles all the details for you, so you don't have to think about a thing.

  
  

  We take pride in our commitment to customer satisfaction and made several attempts to complete your *** Precheck and passport renewal applications. We sent you emails requesting missing information and asking you to upload your passport photo so that we could provide you with the full GOV+ experience. As mentioned previously, your next form can be completed with just a single click.

  
  

  We understand that you requested a refund beyond our 30-day money-back guarantee window, and we appreciate your patience as we reviewed your account. Although this is beyond our guarantee, we want to emphasize that customer satisfaction is our top priority; and even though services were rendered we have processed a full refund of the $179 charge today, This refund was processed on March 20th, 2023 as requested, and it should appear on your credit card statement within 1-3 business days. Please note that you will not be able to complete any further forms using the Gov+ ********. If you wish to rejoin, please contact us anytime.

  
  

  Should you need further assistance or have further questions or concerns about our services, please do not hesitate to reach us at ******************************** or give us a call at **************. Our phone experts are available from Monday to Friday, 9 AM - 6 PM EST.

  
  

  Sincerely,

• Review fromSharanya G

  Date: 03/18/2023

  1 star
  I was trying to sign up for TSA pre and I clicked on this link as it seemed legit. They asked me to pay 97 dollars to sign up for TSA pre. Once I paid the fee, I get an email receipt from Govplus with the date on the receipt as Jan 1, 1970! This is ridiculous. Obviously this is bogus and such a horrible way to cheat people by using the US government's name. I need my money back. I also did not get any information on booking appointments for TSA pre check after I paid the fees. So obviously this company is a fraudulent company that fools people into thinking that its a government website trying to get you to TSA pre check.

  GovPlus

  Date: 03/21/2023

  Dear ********,

  
  

  We sincerely apologize for any inconvenience you may have experienced with our service. Please rest assured that GOV+ is not a ********** company. The charge of $97 is for the use of our exclusive software. We do not charge for any forms; however, we do charge for use of our software in assisting you with accurately completing the forms. Our proprietary software offers features such as intelligent form completion, 100% digital services, smart shipping, and tracking, customers can experience convenience and accessibility when filing forms or sending important documents through GOV+. We apologize and understand your frustration with the email receipt showing the incorrect date, we experienced a date glitch and caught it immediately, this glitch has already been corrected, we thank you for bringing it to our attention; However, please know a technical glitch does not mean a company is a ****.

  
  

  During your previous chat with Jan, one of our customer support representatives, she attempted to assist you in completing your application and booking a TSA appointment for you, but the communication stopped abruptly. We are uncertain whether this was due to a poor connection on your end or if your matter was resolved. To ensure that we can resolve your concern, we left a voicemail at 1:39 PM EST on March 20th. Please reach back out to us at your convenience to confirm the booking of your TSA appointment.

  
  

  We would like to arrange a call with you to clear the matter and further explain the steps we can take to ensure your satisfaction. If you could kindly provide us with the best time to call you, we would be happy to check the status of your order and guide you through the process of completing the application form.

  
  

  We understand that you may have concerns about continuing with the service. However, we would like to assure you that we can move forward with your TSA application and others if needed at this time. If after the call, you decide that you do not want to continue with the service, we will provide you with a refund if you desire. However, please know that we are proud to showcase numerous testimonials from satisfied customers on our website, reflecting our commitment to providing excellent service and we wish to provide you with the same.

  
  

  We strongly encourage our customers to communicate with us directly about any questions or concerns they may have. By working together, we can find a suitable solution that meets everyone's needs even if that means a refund. Our team of experts is available to assist you by phone at ************** from Monday to Friday, 9 AM - 6 PM EST. Alternatively, you can reach us via email at ******************************** or chat with us 24/7 at *******************************************..

  
  

  Best regards,

• Review fromRichard H

  Date: 03/14/2023

  1 star
  Unfortunately I subscribed unknowingly on my TSA Precheck. I called them within 15 minutes to cancel as I immediately got a fraud alert from my credit union. They did not cancel my transaction and charged my credit card. I see several people had this happen to them. I would like a refund as I didnt want this service.

  GovPlus

  Date: 03/16/2023

  Dear *******,

  Thank you for bringing this to our attention as the bank fraud alerts are not fraud it is an error that only certain cardholders get, we are aware of it and working on this technical error as we speak, the merchants are aware and say this sometimes happens on subscription charges. However, thanks for bringing it to our attention as it is being resolved.

  We apologize if it seemed like we didn't want to honor your refund request immediately. However, we want to clarify that we did process the refund for you as promised during the call. The refund was processed on March 14, 2023, and an email notification with your refund receipt was sent to the email on file. If you have not received this notification, please contact us directly. Please be advised that it may take several business days for the refund to show up on your account, as this is dependent on your card-issuing bank's processing times.

  We hope this explanation helps to alleviate any concerns you may have had. If you have any additional questions or concerns about our services, please do not hesitate to contact us at ******************************** or call us at **************. Our phone experts are available Monday to Friday, 9 AM - 6 PM EST.

  Best regards,

• Review fromTeri F

  Date: 03/03/2023

  1 star
  Do I have to even put 1 star down? Wish I would've done more research on this ****. Over twice the renewal for TSA Precheck. Unfortunately they took my money $179.00. Now they won't give it back! Never got ANY service out of them.. Contacting our attorney General on this one.

  GovPlus

  Date: 03/13/2023

  Dear ****,

  
  Thank you for bringing this concern to our attention. We apologize for any negative impression you may have of GOV+. Please be assured that we are a reputable business that helps people fill out forms without the hassle of navigating the process themselves. While the government plays an important role in our society, GOV+ makes the interaction even better. We take pride in being privately owned and operated, giving us more freedom and flexibility to forward our mission of streamlining government processes and applications through our proprietary software. We can guarantee that forms are completed with a single click thanks to our exclusive software.

  
  Our annual subscription fee of $179 is for the use of our software, which is built with our patented auto-fill technology. Once you subscribe and we have the needed data any product on our website can be completed in one single click. Currently, our annual subscription fee gives you access to more than just TSA PreCheck applications! We offer a variety of services that includes new passport applications, replacement and updates for Social Security cards, Employer Identification Numbers, change of address forms with the **** and other government entities, and birth certificates for most US states. We are always adding more services to help make your life easier. We can assure you that your second form will be completed in one click as well as all the other forms with our proprietary software. In addition, with GOV+ you dont have to bother with your own printer, checks, money orders, stamps, notary, or pretty much anything else. **** takes care of all the details for you, so you dont have to think about a thing.

  
  We understand that you requested a refund on March 3, 2023. We fully stand by our customer satisfaction and we issued your refund to the original card on March 7, 2023. Shortly before we received this complaint. Rest assured that working directly with us is always the best solution. However, we have processed the refund and considered your concerns addressed. Depending on your credit card company, it may take several days for the $179 refund to post. Please allow **** days for this process. If you need further assistance with this refund, please feel free to contact us immediately. We would also like to notify you that due to this refund, you will no longer be able to access our software to submit forms, should you change your mind in the future we will be happy to assist you.

  
  We hope that we have addressed your concern and helped to clear up any confusion regarding our services. Should you need further assistance or have further questions or concerns about our services, please do not hesitate to reach us at ******************************** or give us a call at **************. Our phone experts are available from Monday to Friday, 9 AM - 6 PM EST.

  
  Sincerely,

  
  Jade
  Operations Manager

• Review frombarbara f

  Date: 02/16/2023

  1 star
  I caught it before they took my money. DOUBLE the cost of TSA pre-check. TOTAL SCAM. Taking advantage of people who don't have time to do their research, before going directly to the correct government site to enroll. To the owners in ************, ***********, you're scammers.

  GovPlus

  Date: 02/20/2023

  Dear *******,
  
  We understand that even though you did not subscribe to our membership, you feel betrayed and upset because you think Gov+ is a scam. At GOV+, we take any allegations of dishonesty seriously and want to assure you that we are not a scam. GOV+ was founded with the mission of providing convenient access to the most cutting-edge technology for government forms and services; not taking advantage of individuals who don't have time to research or understand policies and terms of use.
  We offer many services on top of our proprietary software, our top-notch technology makes it effortless and fast to complete any form or document with accuracy and precision. We can guarantee that applications completed with us will be submitted with a single click, thanks to our exclusive one-click filing software. Furthermore, we make it our number one priority at GOV+ to have your needs covered, you dont have to bother with your own printer, checks, money orders, stamps, notary, or pretty much anything else. GOV+ takes care of all the details for you, so you dont have to think about a thing.
  
  We also offer many applications all found in one convenient platform including but not limited to: passport renewal, new passport applications if yours is lost, stolen, or damaged, Social Security card replacements and updates, Employer Identification Numbers, change of address forms with the **** and other government entities, birth certificates for most US states as well as TSA PreCheck new and renewal applications and many more to come all included in our annual subscription fee of $179.
  We are transparent about the cost of our services and subscription fee and never double or inflate prices. We charge for the use of our proprietary software, this is in addition to the mandated government fees corresponding to a given application. In fact, we save customers time and money by creating a streamlined processof one-click form filing and eliminating the need to mail documents, wait on hold with customer support lines, or visit physical locations in most of our government form filing services. Furthermore, all payments are securely processed through a third-party provider using industry-standard encryption for maximum safety.
  
  With GOV+, you don't have to worry about wasting time trying to figure out and complete complex government applications and understand confusing processes on your own. Our team of experts is available to help you with whatever you need. We make sure that all our clients are taken care of quickly and efficiently.
  
  Should you have any further questions or concerns, or wish to subscribe please do not hesitate to reach us at ******************************** or give us a call at ************** during office hours. Our live support team is also available 24/7 when you visit *******************************************.
  
  Sincerely,
  
  Jade
  Operations Manager