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Customer Review Ratings
Average of 2,640 Customer Reviews
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Review fromCJ P
Date: 05/07/2024
4 starsGov Plus application on line is a great convenience! This makes the process of checking in and moving onto your destination. Eliminating the waiting in line and continuing on to your gate is wonderful! Thank you for this application in advance!GovPlus
Date: 05/08/2024
Hi ******,
Its not everyday we receive feedback as detailed and as thoughtful as yours. Our team at GOV+ deeply appreciates your positive review. It is our pleasure to provide you the best possible service and we are glad this commitment was reflected on your review. If there is anything we can do to assist you further please let us know.
24/7 Chat: *******************************************
24/7 Email: ********************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromLinda G
Date: 05/06/2024
5 starsThis was simple and very efficient and easy to process.GovPlus
Date: 05/08/2024
Hi *****,
It's great to hear that you had a positive experience with GOV+! We're always striving to make our service as user-friendly and efficient as possible, so we're thrilled to hear that we hit the **** for you. We understand that dealing with government forms can be overwhelming, so we're glad we could offer a hassle-free experience. If there is anything we can do to serve/assist you further please let us know.
24/7 Chat: *******************************************
24/7 Email: ********************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromLary C
Date: 05/06/2024
5 starsHope my renew passport coming in simple. Waiting from my mailbox. Thanks LCGovPlus
Date: 05/08/2024
Hi ****,
Hi ****,
Thank you for the 5-star review! Our goal is to make government services more accessible and user-friendly, so it's always great to hear that we're succeeding. Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:
24/7 Chat: *******************************************
24/7 Email: ********************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromVance O
Date: 05/04/2024
1 starThis company is a pure scam I spent over $300 for expedited passport on April 1st as of May 2nd I still have no passport or nothing to speak of do not use this service it's a scam!!!!GovPlus
Date: 05/28/2024
Hello *****,
We would like to address the assumption you stated: ************* is a pure scam I spent over $300 for expedited passport " It's important to note the need for accuracy in public statements, especially when using defamatory language such as "scam." A statement like this should also be supported by factual information rather than oversights, assumptions, or emotions.
Upon checking our communication logs, we found out that we had sent multiple emails regarding the passport photos you have uploaded. Please know that several photos that we know would be rejected by the passport agency were submitted, including a photo of a 2x2 photo, photos with lighting issues, and a photo that was cropped on the sides , a photo of you smiling with your teeth showing, which caused the delay. We understand this is frustrating but if we knowingly accept a photo that we know will be rejected we would be doing you a disservice.
We would also like to clarify that the fees you paid for consisted of One $57 for the use of our software and the completed application materials we sent to you. Another $57 for expedited shipping from our facility to your mailing address and $130 passport fee, a government fee which we converted to a check that you have mailed out along with your old passport and the form, to the passport facility. A total of $244.
In addition, the current status of your passport application that we processed for you has been completed, and we advise you to contact **** as the application you have mailed out is still pending in transit.
Thank you for your understanding, and we sincerely apologize for any inconvenience caused.
If you wish to provide further feedback privately, we would love to hear from you.
Sincerely,
April
Customer Service Specialist
**********************Review fromRe B
Date: 05/02/2024
5 starsIts really simple very efficient and more importantly it is very easyGovPlus
Date: 05/03/2024
Hi ****,
Thank you so much for the 5-star review! We are thrilled to hear that you are satisfied with using our service. We really appreciate your feedback. Our customer service team is available 24/7 to assist you with any inquiries.
24/7 Chat: *******************************************
24/7 Email: ********************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromOctavia B
Date: 04/27/2024
4 starsThis is the first time Ive applied for this clearance. This application was quick and rather easy to do.GovPlus
Date: 04/29/2024
Hi *******,
Thank you for your 4-star review we are pleased we met your expectations. If you have any questions regarding your application or in need of assistance, you can reach us through the following:24/7 Chat: *******************************************
24/7 Email: ********************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromFoluso A
Date: 04/26/2024
4 starsI was doubtful of the website, but found it trusting at last. It was also very simple to use.GovPlus
Date: 04/29/2024
Hi ******,
Thank you so much for taking the time to leave a positive review! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience.
24/7 Chat: *******************************************
24/7 Email: ********************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromMichael Q
Date: 04/25/2024
1 starAfter you gather all the documents you need, upload, pay their fees, pay the government fees, the print everything you sent them and send that in a tidy packet that you still have to cut out pictures attach, they even send checks to send in to pay the government, the money you already paid online. I was expecting to receive my passport not more work for the work I already did gathering the **** in the first place, now I have to mail it too? Such a convenience, not. This company is **** Could have done it for free myself on the actual governments site. *** *** GovPlus.GovPlus
Date: 05/02/2024
Hello *******,
We would like to specifically address the assumption you mentioned that you will be receiving your passport. Please know that the processes for applications are all displayed on the website.
For the nominal one-time software fee, you gained the ability to fulfill all the requirements for your passport, without the need for a printer or scanner. All necessary materials, like online passport photo taken from the comfort of your home while using our patented technology, document copies, shipping labels with tracking available on our dashboard, and our company checks completed to the Governments specific detailed requirements issued by us for your convenience and accuracy, including accurate forms are delivered directly to your home or designated address, eliminating the need for potential mistakes and additional trips to obtain the needed items (envelopes, stamps, passport pictures etc.) We take responsibility for your application documents. Literally simply opening your mailbox reveals everything required. Just drop in the needed documents and mail it off.
EIN Plus provides the use of its software as the service, we are responsible for ensuring the application is completed and in some cases sent to the corresponding Government or ************ BUT NOT FOR THE ACTUAL ISSUING OF THE DOCUMENTS,. We clearly state this in our terms of service, but in case you did not read them we are happy to reiterate them.We take pride in surpassing the services currently offered by the government, which is why we carry the name GOVPLUS. Our platform provides a centralized hub for managing multiple government forms, a unique feature not directly provided by the government or our competitors. Our streamlined process eliminates the need for navigating various websites, creating multiple login credentials, and individually accessing each form or application. Please be sure to thoroughly review our website in its entirety, you would have discovered extensive information that dispels any potential confusion or assumptions about our company, fees, and services.
While it's true that anyone can independently file a passport application, it's crucial to acknowledge the diverse circumstances individuals may face. The process of navigating specific websites, completing various forms, and gathering necessary requirements can be overwhelming for some. Additionally, not everyone possesses the flexibility to attend in-person appointments promptly, especially those dealing with medical conditions or limited mobility.
If you wish to share more feedback or have any further questions, please don't hesitate to contact us again privately. You can reach out using the following contact details:
24/7 Chat: *******************************************
24/7 Email: ********************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun
Best regards,
April
Customer Service Specialist
**********************Review fromMary C
Date: 04/22/2024
4 starsApplication process is quick & fairly easy. Took me two tries.GovPlus
Date: 04/23/2024
Hi ****,
Its great to know you had a positive experience here at GovPlus. Our team is happy that their hard work has paid off. If there is anything we can do to assist you further please let us know.
24/7 Chat: *******************************************
24/7 Email: ********************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromRickey F
Date: 04/13/2024
4 stars
Pretty good - some difficulty but tech chat (Ryan) helpful. Answered questions timelyGovPlus
Date: 04/15/2024
Hi ******,
Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated and we look forward to serving you again in the future. If you have any other comments or suggestions, please feel free to reach out. Thank you again for your kind words!
24/7 Chat: *******************************************
24/7 Email: ********************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
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