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Business Profile

Legal Document Help

GovPlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Reviews

Customer Review Ratings

4.58

Average of 2,638 Customer Reviews

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Review Details

  • Diana B

    Date: 09/21/2024

    Fast and easy. Such a convenience for people to take advantage of.

  • Rolando Enrique E

    Date: 09/21/2024

    It was very easy desde la comodidad de mi casa.

  • Noel L

    Date: 09/20/2024

    Very simple and easy to use. It made my choices clear.

  • khalil a

    Date: 09/19/2024

    Gov+ was very easy to navigate, I would recommend this to everyone. No long lines, done all in the comfort of your home!

  • Dennis E

    Date: 09/19/2024

    Very helpful situation thanks It was very easy to fill out he application

  • Gary J

    Date: 09/19/2024

    I would be more inclined to write something after I receive the service

  • Eugenia S

    Date: 09/18/2024

    Thanks for making life easier. I will recommend this process to my family.

  • Irma E

    Date: 09/18/2024

    It was very helpful using this site. Thank you for everything.

  • Faith M

    Date: 09/18/2024

    I sent $57.00 & $67,00 they took the money but NEVER sent me anything. I have read all these complaints, now I feel like a fool. I would like my money back. I'm a senior citizen. With no money to give to anyone. On 9/10/24 . Please help me get my Refund. Again I never received any correspondence. They just took my **********

    GovPlus

    Date: 10/25/2024

    Hello Faith, 

    After thoroughly reviewing our communication logs, we found that you called us once on September 20th and abandoned the queue before an agent was able to assist you. You filed for a new passport application and TSA PreCheck application on September 9th and was sent multiple notifications from that day until September 20th to continue and finalize your applications, as several required details and and a qualified passport photo were missing.

    We want to emphasize the importance of applicants providing the necessary details and meeting designated requirements. We proactively send emails for processes that require customer completion, and without access to these essential details or responses, progressing your application to completion becomes infeasible. It's crucial to understand that processing an application with incomplete information is not a viable option, especially considering a new passport application, where there are documents required and for TSA, where identity and eligibility questions must be answered.

    You were issued refunds for both incomplete applications on September 26th 2024 and refund email confirmations were sent. Our decision reflects our commitment to maintaining a customer base that sees value in our offerings rather than assumptions. We prioritize transparent and mutually beneficial relationships with our clients.

    We kindly thank you for your feedback. If you would like to provide additional feedback, you can reach out to us privately through the following:

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************
    Phone: ************** 8AM to 11PM EST, Monday through Friday; 11AM to 8PM Saturday and ***************************************************** Specialist
    **********************

  • Reginald Carlos B

    Date: 09/18/2024

    I think its nice to have it like that I will let my friends know about it

GovPlus is NOT a BBB Accredited Business.

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