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Customer Review Ratings
Average of 2,637 Customer Reviews
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Review fromAaron P
Date: 01/06/2025
1 starI used GOV+ to get a new SS Card. I filled out all the information and paid the fee. They sent me an application pre-filled out with my information and told me to check it over! I verified that the information was correct and the app was already E signed, which you do when you fill out all the information on the site. I sent the app to the SS Admin with my driver license. Weeks later I get my Drivers License back and no SS Card. The SS Admin said that I had to sign the app BY HAND. This was not told to me by the site. Why am I paying for them to not know all the proper procedures!! I asked for my money back and they refused. You don't need this site....just do a little research and you can do it yourself!! Complete RIP OFF!!GovPlus
Date: 01/09/2025
Dear *****,
We are so sorry that you did not have an optimal experience with your Social Security card replacement. Please know that we have processed thousands of the same application with no issue pertaining to electronic signatures. Unfortunately, acceptance criteria can vary and are subjective between *** individual officials, we regret an officer refused your application as others may have accepted it. We sincerely apologize for the inconvenience you experienced.
Our priority is and has always been customer satisfaction. As of January ********, we have processed a full refund of $67 software fee despite the service being provided in full . You now have received all monies returned to you. Please allow 1-3 business days for the refund to post as bank processing times vary and check your email for confirmation details. We can confirm it was sent and delivered.
Thank you for allowing us the opportunity to clarify these points. GOV+ considers this matter to be resolved.
Best regards,
April
Customer Service Specialist
**********************Review fromVeronica K
Date: 01/01/2025
5 starsI believe that my service personnel was named Dylan and he was wonderful. He took his time with me and explained everything that I needed to do. When I was getting upset because my computer was acting stupid he calmed me down and helped me work everything out. He’s what customer service should look like and I can’t thank him enough for all of his help.GovPlus
Date: 01/21/2025
Hi ********,
We're so glad to hear that you had a positive experience with GOV+! Our team works hard to provide top-notch service and support, so we really appreciate your kind words. We're constantly updating our platform to provide you with the best service possible. Thanks for choosing GOV+!
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromThomas S
Date: 12/27/2024
4 starsGood if it works, I cant tell you something if I dont know it works. I gave you my credit card information and my information so how I know its gonna work or give a review if I dont get it.GovPlus
Date: 01/21/2025
Hi ******,
Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. Also, please check your email regularly in case we send you updates regarding your application.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromJustine M
Date: 12/27/2024
4 starsIt was fairly easy. Waiting for everything to process but if this works this is a total game changer. 100% support this idea.GovPlus
Date: 12/28/2024
Hi *******,
Here at GOV+ we value your positive feedback. Thank you for your comments as it gives us valuable insight on the services we provide. Also, please check your email as we sent you an update regarding your application. We sincerely thank you for your review.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromRitchie B
Date: 12/17/2024
1 starGovplus charged my credit card for things I didn't sign up for. I have asked for a refund numerous times and called them numerous times and have heard nothing. There's no one to talk to it's all done by text messages. Stay away from them.GovPlus
Date: 12/18/2024
Hello *******,
Thank you for sharing your concerns. We understand you did not have an optimal experience and would like to clarify a few details.
Our records show that you attempted to contact us multiple times via live chat and phone support but exited the queues before our team could assist you. When you submitted your passport renewal application on December 14th, you agreed to the terms and conditions and processed the required payments.
On December 14th at 5:30 PM EST, when you reached out regarding the charges, we provided an overview of the applicable fees, including the one-time fee, subscription fee, and government fees. As a gentle reminder, payments are only processed after customers manually agree to the terms and conditions by ticking the box and clicking the submit button. This process ensures informed consent.
The following day, December 15th at 1:35 PM EST, our representative, *****, attempted to contact you via phone and left a voicemail when the call was unanswered.
We appreciate your feedback and the time you've taken to communicate with us. While we respect your perspective, we focus on serving customers who see value in our services and mission. Therefore, your application and annual subscription have been canceled, and full refunds have been issued. Confirmation emails were sent to the email address on file.
If you wish to share additional feedback, please do not hesitate to contact us privately. You can reach us through the following:
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24/7 Email: ********************************************************
Phone: ************** 8AM - 11PM EST, Monday through Friday / 11 AM to 8PM Saturday and ************************************************************* Specialist
**********************Review fromS RENEE P
Date: 12/16/2024
4 starsAs a retired Employee of *****************, I frequently travel. I'm also a senior citizen who occasionally requires wheelchair assistance. It would be a Blessing to access without delays!GovPlus
Date: 12/18/2024
Hi *****,
We're so glad to hear that you had a great experience with GOV+! Our goal is to make government services more accessible and user-friendly, so it's always great to hear that we're succeeding. Thank you for choosing GOV+ and for taking the time to share your feedback. We'll continue to work hard to provide you with the best service possible. Also, please check your email as we sent you an update regarding your application.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromDiane G
Date: 12/15/2024
4 starsQuick and easy. Photo a little work, if you are not tech savvy. However, successful.GovPlus
Date: 12/18/2024
Hi *****,
It's great to hear that you had a positive experience with GOV+! We're always striving to make our service as user-friendly and efficient as possible, so we're thrilled to hear that we hit the **** for you. We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience. Also, please check your email as we sent you an update regarding your application. Thanks for your support!
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromEdward G
Date: 12/14/2024
5 starsQuick and easy. Highly recommend this over any other agencyGovPlus
Date: 01/21/2025
Hi ******,
Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon. Also, please check your email regularly in case we send you updates regarding your application.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromDiane B
Date: 12/12/2024
5 starsEasy to follow the directions, which made the application so much easier!Thank you so much,***** *****GovPlus
Date: 12/14/2024
Hi *****,
Thank you so much for taking the time to leave a positive review of GOV+! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. Our customer service team is available 24/7 to assist you with any inquiries. Also, please check your email regularly in case we send you updates regarding your application.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromDelmo M
Date: 12/11/2024
5 starsFast and efficient thus saving plenty of time ManyThanks ***** *****GovPlus
Date: 12/13/2024
Hi *****,
It's great to hear that you had a positive experience with GOV+! We're always striving to make our service as user-friendly and efficient as possible, so we're thrilled to hear that we hit the **** for you. We understand that dealing with government forms can be overwhelming, so we're glad we could offer a hassle-free experience. Thanks for your support, and we hope to serve you again soon.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
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