Reviews

Review Details

• Review fromMelda M

  Date: 10/10/2025

  1 star
  I needed to renew my passport and this website came up on a search. I paid $97 on July 17, 2025 and as of today (October 10) I have received NOTHING except offers to help with other documents! NO PASSPORT! None of the listed phone number are working. DO NOT use this service. Go to your local office and do it in person.

• Review fromDavid S

  Date: 10/09/2025

  1 star
  Company charged my Debt Card without providing any service and also set my charges up for reoccurring charges when this was a one time purchase. I tried to contact them to discuss the charges and ai response with no help in correcting the issue. I feel like I was scammed.

• Review fromM Chris D

  Date: 10/08/2025

  1 star
  GOV Plus is not the way to go. They sucker you into a subscription which is almost impossible to cancel, and is not necessary for anything once you have your passport. Actually getting the passport is difficult, since they will come up with multiple problems with the application, like rejected photos, or the need to certify your address and phone number. Then, when you dont get your passport, and you fill out the application and mail it in yourself, they take out $11.99 from your bank account or credit card every month. If this is not a scam, its the closest thing to it I know of. Think about it. $11.99 a month from tens of thousands of people every month is a pretty decent amount. Then, try to cancel the subscription. This is October. Ive been trying to cancel it since March. So dont do it. Fill out the application, get your photo taken at CVS or Staples, make a photo copy of your license, take it to the post office and mail it in yourself.

  GovPlus

  Date: 10/11/2025

  Dear M. ***** ******,
  
  Thank you for taking the time to share your feedback. We appreciate the opportunity to correct several factual inaccuracies in your statement.
  
  First, GOV+ does not sucker anyone into a subscription. No subscription was ever created, authorized, or charged under your account. Any optional service offered on our platform always includes a clear **** button and full disclosure of cost prior to payment. These features are not hidden or forcedthey exist precisely to give customers full control of their choices.
  
  Regarding your New Passport application, our system records confirm that it was never completed. Critical federal requirements were missing, including a compliant passport photo and valid identity and citizenship documents. No private company or government entity can legally process a passport application missing these elements. These are not arbitrary barriersthey are federal compliance mandates that ensure applications are not rejected by the *************************
  
  To clarify another key point: GOV+ does not issue passports, nor have we ever represented otherwise. Only the ************************ can do that. Our role is to help applicants prepare compliant, properly formatted materials to streamline their in-person submission process.
  
  If you ever received your application kit from uswhich would be unlikely, as your application in February was never completedand later mailed your documents directly through the post office, then you likely used the very materials our services helped you prepare. However, since you applied for a new passport (not a renewal), please note that new passport applications cannot be submitted by mail. They must be filed in person at an authorized acceptance facility such as a post office or courthouse, where an agent verifies your documents, witnesses your signature, and initiates the submission process.
  
  As for the recurring $11.99 charge you referenced, our billing records show no such transaction under your name, email address, or payment method. There are only three possible explanations:
  
  1. You may have transacted with another website offering similar services.
  2. The charge exists under a different name, account, or email we cannot verify.
  3. No such charge ever occurred, and the assumption stemmed from reading or echoing unverified online reviews.
  
  While we understand that government-related processes can be frustrating, labeling compliance-based procedures as scams does not make them fraudulentit simply reflects a misunderstanding of our services, the processes and the government's federal requirements.
  
  We take transparency and consumer protection seriously. Our disclosures are public, our terms are clear and public, and our systems are verified for both security and accuracy.
  
  We hope this clarifies the situation and trust that future concerns will be raised directly with us before escalating to public accusations.
  
  Respectfully,
  The GOV+ Support Team

• Review fromHelen M

  Date: 10/07/2025

  1 star
  Was mislead into thinking Inwas getting my passport in mail after paying the fee that was 97 reduced from 130 if I would have known the fee was for the forms only I would have done it myself at the post office

• Review fromBallardo A

  Date: 10/06/2025

  5 stars
  Very cool website for someone who needs their paperwork quick & easy .

  GovPlus

  Date: 10/22/2025

  Hi ********,
  
  We truly appreciate your kind words! Its great to know our platform made your process easier. GOV+ is designed with user-friendliness in mind, and we're glad we delivered. Feel free to explore our other services and reach out if theres anything we can do to make your experience even better. Also, remember to monitor your email for updates on your application.
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  
  Regards,
  *******
  Customer Service Specialist
  **********************

• Review fromMarvin L

  Date: 10/06/2025

  5 stars
  Very easy. It's been decades since I've had a birth certificate & thought it would be complicated if even possible. Thanks!

  GovPlus

  Date: 10/22/2025

  Hi ******,
  
  Thank you so much for your positive feedback! We're delighted to hear that you found our service helpful and easy to navigate. At GOV+, we aim to simplify government filing for a smoother experience. If you have any suggestions or need assistance, please don't hesitate to reach out. Be sure to keep an eye on your email for any important updates regarding your application!
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  
  Regards,
  *******
  Customer Service Specialist
  **********************

• Review fromRyan D

  Date: 10/03/2025

  5 stars
  Was an easy process. I would highly recommend to anyone.

  GovPlus

  Date: 10/22/2025

  Hi ****,
  
  Were delighted to hear you had a positive experience with GOV+! Our team works hard to ensure our services are clear and efficient, and your feedback reinforces our mission to simplify government applications. Be sure to keep an eye on your email for any important updates regarding your application!
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  
  Regards,
  *******
  Customer Service Specialist
  **********************

• Review fromMartha H

  Date: 10/02/2025

  5 stars
  Very easy to complete through Gov Plus while at home.

  GovPlus

  Date: 10/22/2025

  Hi ******,
  
  Thank you for sharing your feedback! We aim to simplify government filing and provide a smooth experience, so its wonderful to hear we succeeded in making the process easier for you. Be sure to keep an eye on your email for any important updates regarding your application!
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  
  Regards,
  *******
  Customer Service Specialist
  **********************

• Review fromSarah R

  Date: 10/01/2025

  5 stars
  Very easy to use! Quick. simple instructions and did not require much time.

  GovPlus

  Date: 10/22/2025

  Hi *****,
  
  Were so glad to hear that your experience with GOV+ was a positive one! Our goal is to remove the stress from government forms, and its rewarding to know we achieved that for you. Be sure to keep an eye on your email for any important updates regarding your application!
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  
  Regards,
  *******
  Customer Service Specialist
  **********************

• Review fromKarin S

  Date: 09/30/2025

  4 stars
  This application process was incredibly helpful & efficient. Most governmental forms can be confusing, but the TSA/Passport process was extremely user friendly for this 75yo lady.

  GovPlus

  Date: 10/22/2025

  Hi *****,
  
  Its great to hear you had such a positive experience with GOV+! Were dedicated to making government filing more accessible and efficient, so were delighted we could assist you seamlessly.
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  
  Regards,
  *******
  Customer Service Specialist
  **********************