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Business Profile

Legal Document Help

GovPlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Reviews

Customer Review Ratings

4.57/5 stars

Average of 2,671 Customer Reviews

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Review Details

  • Review fromKarin S

    Date: 09/30/2025

    4 stars
    This application process was incredibly helpful & efficient. Most governmental forms can be confusing, but the TSA/Passport process was extremely user friendly for this 75yo lady.

    GovPlus

    Date: 10/22/2025

    Hi *****,

    Its great to hear you had such a positive experience with GOV+! Were dedicated to making government filing more accessible and efficient, so were delighted we could assist you seamlessly.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************
  • Review fromKaren M

    Date: 09/30/2025

    4 stars
    Was easy to fill out forms but there should be a place for unknown. I am 84 & dont know some things & dont have records of all the information.
  • Review fromBecky C

    Date: 09/28/2025

    5 stars
    Easy to work with, answers come very easy. No issues

    GovPlus

    Date: 10/22/2025

    Hi *****,

    Were so pleased to hear about your positive experience with GOV+! Simplifying complex forms and creating a stress-free process is our priority, so were glad we could provide the support you needed. Thank you for choosing our service!

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************
  • Review fromJohn C

    Date: 09/27/2025

    5 stars
    I have always made a pilgrimage to a local office to apply for and pick up my passport. Using the Gov Plus website is a godsend and Well Worth the monthly fees to avoid those hassles. Paying a year's worth of fees on the website is easily worth the savings in time and effort of doing everything myself.

    GovPlus

    Date: 10/22/2025

    Hi ****,

    Its fantastic to hear you had a great experience with GOV+! Our goal is to make the application process as smooth and straightforward as possible, so were pleased to know we delivered that for you. Were always here to help make government forms easier to manage. Be sure to keep an eye on your email for any important updates regarding your application!

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************
  • Review fromSharon H

    Date: 09/25/2025

    5 stars
    I decided it was time and prudent to get a passport. Doing it on line was easy. Do your family research before you begin and it's a whiz. 

    GovPlus

    Date: 10/22/2025

    Hi ******,

    Thank you for sharing your positive experience with GOV+! Were committed to providing user-friendly and efficient services, so its wonderful to hear we met your expectations. Government forms can often feel overwhelming, and were glad we could simplify the process for you.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************
  • Review fromMack H

    Date: 09/25/2025

    1 star
    I initially gave Gov Plus a good review, but after my experience trying to get my passport, I need to share the my experience and save others the head ********** Hassles: It took forever to get the right passport photo. They dragged their feet in notifying me that I needed to retake it.Misleading Process: They requested a picture of my ID and birth certificate, leading me to believe they would send me my passport. Instead, I learned that I had to take these documents to the passport office myself. Keep in mind, when you get there, they require the original documents!Unexpected Costs: I received checks from them that were supposed to be my funds, but I still had to pay out of pocket at the passport office. Then went through the hassle of voiding said check.Long Waits: Dealing with Gov Plus took three months! If I had done the steps myself, it would have only taken three ********** Warning: Do NOT use Gov Plus for anything. It's a complete waste of time and money.
  • Review fromjon L

    Date: 09/24/2025

    5 stars
    Application was very easy to use and seems to take care of all things necessary to get a replacement passport. Total time to complete 5 minutes. Took longer to fill out review than application and pay.

    GovPlus

    Date: 10/22/2025

    Hi ***,

    Were delighted to hear that GOV+ met your expectations! Making government-related tasks simple and stress-free is our top priority, and its wonderful to know we could assist you in such a meaningful way.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************
  • Review fromMai a

    Date: 09/23/2025

    5 stars
    Simple and easy to follow instructions even with little computer skills, I would recommend to everyone.

    GovPlus

    Date: 10/22/2025

    Hi Mai,

    Your feedback means the world to us! At GOV+, we aim to simplify complex processes like government filing, and were thrilled to know we achieved that for you. Thank you for letting us be part of your positive experience!

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************
  • Review fromMarica S

    Date: 09/23/2025

    4 stars
    It was very helpful doing it online,thank you so very much. *** ****** ****

    GovPlus

    Date: 10/22/2025

    Hi ******,

    Thank you for your kind words! Hearing that GOV+ made your experience positive and hassle-free truly motivates us. Were committed to offering efficient and user-friendly solutions, and its great to know we delivered for you.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************
  • Review fromAledia B

    Date: 09/23/2025

    4 stars
    Seemed to be very easy to complete. and didnt mind the safety measures provided

    GovPlus

    Date: 10/22/2025

    Hi ******,

    Its fantastic to hear you enjoyed your experience with GOV+! Simplifying government filing and offering efficient, user-friendly solutions is what we strive for. Were so pleased we could provide a service that met your needs.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************

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