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Business Profile

Legal Document Help

GovPlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Reviews

Customer Review Ratings

4.58

Average of 2,626 Customer Reviews

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Review Details

  • Lis W

    Date: 07/18/2025

    It was a very quick and simple process. Directions were easy to follow.

    GovPlus

    Date: 07/19/2025

    Hi ****,

    Thank you for taking the time to leave us such a great compliment. This kind of feedback motivates the entire team to continue exceeding quality service. GOV+ considers customer satisfaction a top priority, and with your feedback, it's clear our customers are noticing our efforts. We are always looking for opportunities to exceed our customers' expectations. Also, please check your email regularly in case we send you updates regarding your application.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************

  • Celeste M

    Date: 07/18/2025

    Gov+ made the process of applying for a new passport very easy and quick.

    GovPlus

    Date: 07/19/2025

    Hi *******,

    Thank you so much for your kind words. It is our pleasure to provide you the best possible service and we are glad this commitment was reflected in your feedback. Also, please check your email regularly in case we send you updates regarding your application.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************

  • Anthony B

    Date: 07/17/2025

    This business charged far more than the government, is far slower and still trying to get more optional fees. My son filed for his passport on the government web site, and I used GovPlus. What a mistake. He got his in a little over a week and I am still submitting more stuff at over a month from starting. Not just that, I had far more paperwork and over twice the expense, and likely not done yet. Save a lot of time, money and frustration and avoid this scam website. It is a private scam business.

  • Margaret T

    Date: 07/16/2025

    Paid $500 for 2 week expedited passport renewal. I travel to the *** all the time and my passport was up for renewal. Then I paid another $300 service fee. My application sat in review for over 2 months. They promise review to only take 3 days. Voiced concerns to customer service. Told me because I used their software they could only give me $240 back. A complete scam. DO NOT USE.

  • Vera D

    Date: 07/14/2025

    Good process. Good Experience, Easy app to use for documents.

    GovPlus

    Date: 07/22/2025

    Hi ****,

    Thank you for taking the time to leave us such a great compliment. This kind of feedback motivates the entire team to continue exceeding quality service. GOV+ considers customer satisfaction a top priority, and with your feedback, it's clear our customers are noticing our efforts. We are always looking for opportunities to exceed our customers' expectations.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************

  • Deborah S

    Date: 07/11/2025

    On May 7th I applied for a new passport. Paid $ ***** processing fee and $165.00 Grovment fee. Request refund for the entire amount because this is a third party company and a complete scam. It's July 11th and all I've gotten is the running around. Issues are as follows 1. They reviewed the application and said photo not satisfactory to retake. Uploaded new photo and dashboard says it's good to go. 2. No email to notify me that the photo was not good enough, took another photo and dashboard says it was good again. Again no email saying it was not good. 3 took another photo and did not hear from them. 4. Got email from Gov+ on June 28th that my package was sent and waited.5. Went into my dashboard and it said it was delivered to my address. 6. After waiting I called support and they said it was delivered. 7. Received another email this morning that my photo was not good enough again, upload again and called agent and said I will have a professional take it. Agent said okay. 8. Then he said that I needed to upload my driver's license and birth certificate because it didn't fit in the fame.9. That's the last straw because I started the application on May 7th and you are telling me now that you need more information. I'm asking for a refund for my government fees because they never submitted anything. Not only did I get the runaround but its their faulty to update me in a timely manner. I deserve a refund from them. Very poor customer service and the agents aren't doing their jobs. Furthermore I would not recommend this company to anyone.

  • Richard H

    Date: 07/11/2025

    Very slick process. The forms are easy to fill out and the instructions are clear!

    GovPlus

    Date: 07/22/2025

    Hi *******,

    Thank you so much for your kind words. It is our pleasure to provide you the best possible service and we are glad this commitment was reflected in your feedback. Also, please check your email regularly in case we send you updates regarding your application. We look forward to serving you again.

    24/7 Chat: *******************************************
    24/7 Email: ********************************************************

    Regards,
    *******
    Customer Service Specialist
    **********************

  • Jay Y

    Date: 07/11/2025

    So easy to apply, very helpful and reasonable price. I like it !

  • Lillian E

    Date: 07/11/2025

    Little difficult adding documents by photos correctly, otherwise easy application process.

  • Steven S

    Date: 07/10/2025

    They charge you and then there is no follow up. Couldn't complete the application. They say Gov+ but it is NOT a government website, it's a private owned scam that doesn't actually get anything done. They just take your information and charge you even though you do not get a passport. There's no way to remove your account or any way to remove your information. Any positive reviews are probably fake. I would not give any stars if that were possible.

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