Reviews

Review Details

• Review fromDarnell A

  Date: 05/01/2023

  5 stars
  The process was relatively easy. Id recommend it for those who travel frequently.

  GovPlus

  Date: 05/02/2023

  Hi *******, 

  Its great to know you had a positive experience here at GOV+. Our goal is to make government services more accessible and user-friendly so our team is happy that their hard work has paid off. If there is anything we can do to serve/assist you further please let us know.

  You can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through ******************************************************** Specialist
  **********************
  
  

• Review fromPeggy K

  Date: 05/01/2023

  4 stars
  I thought an application for TSA Pre- check would be stressful and different. It is the easiest government form I have completed!

  GovPlus

  Date: 05/02/2023

  Hi *****, 

  We understand that government services and applications can be overwhelming, so we're glad we could offer a hassle-free experience. We're so glad to hear that you had a positive experience with GOV+! Our team works hard to provide top-notch service and support, so we really appreciate your kind words. We're constantly updating our platform to provide you with the best service possible. If there is anything we can do to serve/assist you better please let us know. We look forward to assisting you again! Thanks for choosing GOV+.

  Sincerely,

  April

  Customer Service Specialist

  **********************

• Review fromSandra O

  Date: 05/01/2023

  5 stars
  Easy to use and understand the questions. Great tool chest.

  GovPlus

  Date: 05/03/2023

  Hi ******,

  Thank you so much for taking the time to leave a positive review of GOV+! We're thrilled to know that you found our service helpful and easy to use. We designed GOV+ to be user-friendly so you can perform your *************************** services with ease. Please let us know if there's anything else we can do to improve your experience.

  Sincerely,

  April

  Customer Service Specialist

  **********************
  
  

• Review fromDorit K

  Date: 05/01/2023

  1 star
  Regretfully I paid $97 for TSA pre check application on their website, thinking it is a legitimate government service. I found out that that TSA PreCheck actually costs $78 and is not included in the $97 paid to this company. This is a ********** practice!! $97 just to make an appointment at a facility that processes this service. Very upsetting! I hope that this operation is stopped so other people do not fall into this scheme.

  GovPlus

  Date: 05/02/2023

  Hello *****, 

  
  Thank you for getting in touch with GOV+ via Better Business Bureau. Please note that this organization is not a GOV+ support channel. To receive assistance, please visit ******************************************* or contact us at ******************************** to reach one of our customer support representatives. We can assure you that we will honor and resolve all of your concerns if you go through the dedicated GOV+ support channels.

  
  We attempted to contact you today, May 2nd at 12:56 PM EDT, by phone to discuss the matter verbally. We left a voice message.  We're sorry to hear that you had a bad experience with our services. At GOV+, we value our customers' opinions and strive to address any issues they may have. Kindly allow us to clarify that on our website, we clearly state that we are not affiliated with or endorsed by any government or state agency. Our company aims to provide convenience and accessibility in filing government forms, which is not limited to just TSA PreCheck. To ensure transparency, we have a disclaimer on our payment page stating Government fees are not included as well. We want to state that our one-time fee of $97 only covers pre-enrollment assistance, booking or rescheduling of TSA appointments for new applicants, and the use of our online platform. Our platform includes patented autofill technology that populates any information you've provided. We process many forms that can be completed with one click, not just for TSA PreCheck applications. We understand that you may have been concerned about the matter. If you do not see a value in completing applications completely online (when applicable) or in one click, we understand GOV+ is not for you. 

  
  On March 16th, you applied for TSA PreCheck through our website. After verifying all the information you provided, we sent you appointment options via email. It's possible that you overlooked the provided schedules or found them inconvenient, as you did not select any option. On April 24th, you requested an appointment for May 3rd, 10AM, at *************, located inside *************************. On April 26th, we sent you an email confirming the requested booking date, time, location, and your UEID: UZZY-4ZF46R. Anyone can file a TSA application themselves. Our services and products cater to a wide range of people, including those who do not have the time, cannot afford to take time off for set appointments, have medical conditions, and those who see the value of technology. 

  We understand that our services may not be suitable for everyone and we respect your decision. However, we are committed to ensuring customer satisfaction and would like to check with you on how you wish to proceed with the current concern. If you ever have any other questions, concerns or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. Please feel free to contact us at your convenience.

  
  You can reach us through the following:
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through *********************************************************** Specialist
  **********************
  
  
  
  
  

  
  

  GovPlus

  Date: 05/03/2023

  Hello *****,

  
  

  Thank you for taking the time to speak with us to resolve the issue. We hope that we have addressed all of your concerns and that you are satisfied with the resolution. If there is anything else we can do to further serve or assist you, please let us know.
  
  
  
  

  
  

  Sincerely,

  
  

  *****

  
  

  Customer Service Specialist

  
  

  **********************

  
  
  

• Review fromCheryl R

  Date: 04/30/2023

  5 stars
  I expected a long long process and so pleased that all my information was complete. I am looking forward to receiving my new SSN card soon. Thank you for streamlining this process!!

  GovPlus

  Date: 05/02/2023

  Hi ******,

  
  

  We're so glad to hear that you had a positive experience with GOV+! Our team works hard to provide top-notch service and support, so we really appreciate your kind words. We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience. We're also constantly updating our platform to provide you with the best service possible. We look forward assisting you again! Thank you so much for choosing GOV+.

  
  

  Sincerely,

  
  

  *****

  
  

  Customer Service Specialist

  
  

  **********************

• Review fromLinda S

  Date: 04/30/2023

  4 stars
  Easy, and fast. I would like to verify information before sending!!

  GovPlus

  Date: 05/01/2023

  Hi *****,

  
  

  We're so glad to hear that you had a great experience with GOV+! Our goal is to make government services more accessible and user-friendly. Thank you for choosing ********************** and for taking the time to share your review. Our customer service team is available 24/7 to assist you with any inquiries.

  
  

  You can reach us through the following:
  
  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  
  
  Sincerely,

  
  

  April

  
  

  Customer Service Specialist

  
  

  **********************

  
  

   

• Review fromGeorgia B

  Date: 04/29/2023

  5 stars
  Very easy and fast. There are very few steps to complete.

  GovPlus

  Date: 05/01/2023

  Hi Georgia,

   

  Thank you so much for the 5-star review! We are thrilled to hear that you are satisfied with using our service. We really appreciate your feedback. If there is anything we can do to assist you further or any other inquiries, please let us know.

   

  Sincerely, 

  April

  Customer Service Specialist

  **********************

• Review fromJill N

  Date: 04/27/2023

  5 stars
  Easy to use with fast navigation. Hopefully I will be able get through a lot of airports quickly. Had Clear but it is not in enough airports to be valuable.

  GovPlus

  Date: 04/28/2023

  Hi ****,

  Thank you so much for the 5-star review! We are thrilled to hear that you are satisfied with using GOV+. We really appreciate your feedback. Keep it coming!

  Sincerely,
  April
  Customer Service Specialist
  **********************
  
  

• Review fromStephen F

  Date: 04/27/2023

  1 star
  They charge $97 and it is implied that this charge will cover the *** pre-check cost, but it does not. I have been emailed 8 times by govplus today to schedule my appointment for *** precheck. I have been given three times in one date to select an appointment and after selecting, I receive an email 5 minutes later that the appointment time is not available and to reschedule (again), only to be directed to the exact same 3 hour slots and date. The location provided for the *** meeting also was not taking appointments. You can schedule your *** precheck meeting directly on the *** website. The $97 paid to this worthless entity was in vain and has ultimately prolonged the process and increased to cost to get *** precheck.

  GovPlus

  Date: 04/28/2023

  Hi *******, 

  
  Thank you for taking the time to leave us a review. We're sorry to hear that you had a bad experience with our services. At GOV+, we value our customers' opinions and strive to address any issues they may have.

  
  Allow us to explain what happened. On April 26th, when you received the email for selecting an appointment, there were available slots at that time. However, please understand that we have no control over the schedules that are being opened, booked, or canceled simultaneously by other TSA PreCheck applicants who are also opting to be screened at the same facility. We understand that time is of the essence and slots fill up quickly, and change based on cancellations, which is why we sent you multiple emails. The nearest and earliest open slot within the dates you preferred was for May 12th at ***************************. Unfortunately, Lakeland is currently fully booked, and the earliest appointment dates that will open up in that location are in 45 days. Depending on your zip code, the next nearest location available in the system is *********, but we cannot guarantee availability on the dates you need. We realize that this may not be your preferred location for the appointment, but please understand that there is a high volume of TSA PreCheck applications, especially during peak season. We have done our best to get you a TSA PreCheck appointment, and we are sorry that we cannot accommodate your preferred schedule and location. We have handled everything and we apologize for any counterproductive effects it may have had on you.
  

  Our customers happiness is always our highest priority. In line with our commitment to customer satisfaction, your account has been refunded in full as of April 28, 2023. Please verify that you have received the confirmation, and kindly allow 1-3 business days for the refund to post to your account as bank processing times vary. We believe that we have addressed your concerns and refunded your payment. If you would like to provide additional feedback privately, we would be happy to hear from you.
  

  You can reach us through the following:
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through ******************************************************** Specialist
  **********************
  

  
  

• Review fromShelley W

  Date: 04/26/2023

  5 stars
  Easy and fast. No difficult navigating. I was impressed and will recommend this service to friends and family.

  GovPlus

  Date: 04/28/2023

  Hi *******,

  Its great to know you that you found GOV+ process fast and easy. Our team is happy that their hard work has paid off. If there is anything we can do to serve/assist you further please let us know.

  Sincerely,
  April
  Customer Service Specialist
  **********************