Reviews

Review Details

• Review fromFern F

  Date: 05/08/2023

  1 star
  This is a scam! They lead you to believe that for $97 after filling out their application online, you will be receiving your TSA Pre Check. When in fact all the $97 does is give you the location of a place (In my case a ********************** ****** where you can actually deal with the company (Idemia) who submits and application for $78. Stay away from these scammers !!!!

  GovPlus

  Date: 05/09/2023

  Hello Fern, 
  
  Thank you for getting in touch with GOV+ via Better Business Bureau. Please note that this organization is not a GOV+ support channel. To receive assistance going forward please visit ******************************************* or contact us at ******************************** to reach one of our customer support representatives. We can assure you that we will honor and resolve all of your concerns if you go through the dedicated GOV+ support channels. 
  
  We attempted to contact you by phone at 11:30 AM EDT today Tuesday May 9th 2023 to address your concerns verbally, but we may have reached you at an inconvenient time. Therefore, we left a voice message with our contact information. You stated that you signed up for TSA PreCheck on our website and were charged $97. We want to emphasize that our one-time fee of $97 only covers pre-enrollment assistance and the use of our online platform and this is clearly stated on our website as well as on the payment page. In addition, we also state on our payment page that this software fee does not include government fees, and it was stated on the payment page, below the amount to be paid, before you enter your card information. You may not see the value in paying a small fee to save time and avoid headaches so we understand that GOV+ may not be suitable for you, and we respect your opinion. It is also worth noting that TSA PreCheck is not our only product, and you may require assistance with our many current and future offerings.
  
  The appointment you have selected for your TSA PreCheck application was generated by our system. We are aware that not everyone can take time off for a scheduled appointment. For customer convenience, we offer rescheduling and inquiry assistance through our designated support channels. Since you opted for a system-generated appointment, we were unaware of any needs or questions you might have had. Going forward please reach out directly to us and we will always be happy to help.
  
  We would also like to clarify that GOV+ is a privately owned technology company and is not affiliated with, or endorsed by, any government or state agency. We take any allegations of dishonesty seriously, and therefore have disclaimers on every page of our website. Please exercise caution when using the word "scam" and carefully read through an entire website before using harsh and inaccurate language.
  
  While it is against our policy to issue a refund once a service has been rendered, as was the case with your situation, we have issued your refund. In line with our commitment to customer satisfaction, your account has been refunded in full as of May 8, 2023. Please verify that you have received the confirmation, and kindly allow 1-3 business days for the refund to post to your account as bank processing times vary. We believe that we have addressed your concerns and refunded your payment. If you would like to provide additional feedback privately, we would be happy to hear from you.
  
  You can reach us through the following:
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through ***************************************************** Specialist
  **********************
  
  

• Review fromBob R

  Date: 05/08/2023

  5 stars
  Very user-friendly site. Definitely needed for frequent travelers. Cuts wait time in lines significantly. AAA+++

  GovPlus

  Date: 05/09/2023

  Hi ***, 

  
  

  Thank you so much for the 5-star review! We are thrilled to hear that you are satisfied with using our service. We really appreciate your feedback. If you have any further inquiries or wish to provide additional feedback privately, please feel free to contact us directly.
  
  
  
  
  
  You can reach us through the following:
  
  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  Phone: ************** 9AM to 6PM EST, Monday through ********************************************************* Specialist
  
  **********************
  
  
  
  

  
  

  
  
  

• Review fromRussell B

  Date: 05/07/2023

  5 stars
  Quick and easy renewal process only took about fifteen minutes.

  GovPlus

  Date: 05/08/2023

  Hi *******, 

  
  

  We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. Thank you for choosing GOV+!
  
  
  
  Sincerely,

  
  

  *****

  
  

  Customer Service Specialist

  
  

  **********************

• Review fromJean Ann S

  Date: 05/06/2023

  5 stars
  The process was easy, I would definately recommend taking the time to do it.

  GovPlus

  Date: 05/08/2023

  Hi ****, 

  
  

  Thank you so much for the 5-star review! We are thrilled to hear that you are satisfied with using our service. We really appreciate your feedback. Thank you for choosing GOV+!

  
  

  Sincerely,

  
  

  April 

  
  

  Customer Service Specialist

  
  

  **********************

• Review fromJohn C

  Date: 05/06/2023

  5 stars
  Good job! Thanks. I look forward to my next trip.

  GovPlus

  Date: 05/08/2023

  Hi ****,

  
  

  Its great to know you had a positive experience here at GOV+. Our team is happy that their hard work has paid off. If there is anything we can do to serve/assist you further please let us know. Our chat and email support are available 24/7.  You can reach us through the following:

  
  

  24/7 Chat: *******************************************

  
  

  24/7 Email: ********************************
  
  
  
  

  
  

  Sincerely,
  
  April 
  
  Customer Service Specialist
  
  **********************

• Review fromJames B

  Date: 05/05/2023

  5 stars
  So far so good. Process is click and for the most part.

  GovPlus

  Date: 05/08/2023

  Hi *****,

  
  

  Thank you so much for taking the time to leave a positive review of GOV+! We designed our platform to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. Thanks for choosing GOV+!

  
  

  Sincerely,
  
  April 
  
  Customer Service Specialist
  
  **********************

• Review fromJoseph R

  Date: 05/05/2023

  1 star
  I thought GOVPLUS was a legitimate site. I paid $97 for a pre0check scan, later I released I was a victim of ***** and went to TSO.GOV and found out my TSA could not be renewed because I waited more than 6 months. I am embarred I was taken in by their website I placed data on this site. It needs to be shutdown.

  GovPlus

  Date: 05/08/2023

  Hello ******,
  
  
  
  Thank you for getting in touch with GOV+ via Better Business Bureau. Please note that this organization is not a GOV+ support channel. To receive assistance going forward please visit ******************************************* or contact us at ******************************** to reach one of our customer support representatives. We can assure you that we will honor and resolve all of your concerns if you go through the dedicated GOV+ support channels.
  
  
  
  Please note that as per TSA guidelines, TSA PreCheck allows you to renew your membership up to 6 months before it expires or up to 12 months after it expires, which will keep your Known Traveler Number (KTN) the same. However, if you wait more than 12 months after it expires, you will be ineligible for a renewal and will need to apply again and receive a new KTN. 
  
  
  
  Kindly allow me to clarify as well that GOV+ is a legitimate private company fully registered under state and local laws. We process many forms, not just for TSA PreCheck applications. We understand that you may have been concerned about the matter. Anyone can file for a TSA application themselves, however, our services and products cater to a wide range of people, including those who do not have the time, cannot afford to take time off for set appointments, have medical conditions, and those who see the value of technology. Our platform includes patented autofill technology that populates any information you've provided in one click. If you do not see a value in completing applications completely online (when applicable) or in one click, we understand GOV+ is not for you. 
  
  
  
  On May 4th, you applied for TSA PreCheck through our website. The next day, on May 5th at 1:28PM, you sent us an email requesting the cancellation of your application. We replied to your email to explain our services. We acknowledged and executed your request for cancellation, deletion of all your information in our system and a refund in the full amount of $97 was processed as of May 5th. This confirmation was sent via email at 4:59PM.
  
  
  
  We would just like to verify with you that you have received the refund email confirmation. We hope that we have addressed your concerns and any confusion. If you wish to provide further feedback privately, we would be happy to hear from you directly.
  
  
  
  
  
  You can reach us through the following:
  
  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  Phone: ************** 9AM to 6PM EST, Monday through ********************************************************* Specialist
  
  **********************
  
  
  

• Review fromConni Su H

  Date: 05/05/2023

  1 star
  I went to the website and ordered a Social Security replacement card and paid $57 for the card. That was on March 31, 2023. Of course, the $57 immediately came out of my account. This is May 5, 2023, and I have not yet received my replacement card and was told when ordering it on March 31, 2023, it would be delivered to me within 10 days from placing the request. I chatted with someone named Anna yesterday, May 4, 2023, and told her the tracking says a label was made on April 21, 2023, but USPS has not yet received the item for mailing. She said to check with my local post office and gave me a local telephone number. I told her the post office can't check on something they haven't yet received. I am beyond frustrated. I would like to get a full refund of my $57. I contacted the local Social Security Administration office online and have applied for a replacement card and the charge to get one is ZERO. Please reply and tell me how to get the $57 I paid for nothing refunded back to me immediately. This has been a total nightmare to deal with. I want my $57 refunded to me immediately. I was shocked I would have to pay for a replacement card but was willing to do it. I needed it before May 23rd - time is of the essence - and I thought ordering it on March 31, 2023, it would be in my hands well in advance of May 23, 2023. Boy, was I ever wrong. Respond telling me how to get my monies back from you. I'm happy other customers have had a pleasant experience but unfortunately for me mine was not.

  GovPlus

  Date: 05/08/2023

  Hello *****,

  
  

  Thank you for getting in touch with GOV+ via Better Business Bureau. Please note that this organization is not a GOV+ support channel. To receive assistance going forward, please visit ******************************************* or contact us at ******************************** to reach one of our customer support representatives. We can assure you that we will honor and resolve all of your concerns if you go through the dedicated GOV+ support channels.
  
  
  
  We attempted to contact you today, May 8th at 9:24 AM EDT, by phone to discuss the matter verbally. We left a voice message.  We're sorry to hear that you feel you had a bad experience with our services. GOV+ values our customers' opinions and strives to address all customers' needs and or concerns. 
  
  
  
  We sincerely apologize for the inconvenience. Although this is a rare case, we want to make things right for you. We are communicating with **** to determine why this issue occurred and to prevent it from happening again in the future. We have processed thousands of other applications without any issues, so we apologize that you experienced this problem with ****.
  
  
  
  For security reasons, your account has been refunded and your package has been destroyed, with all associated data deleted from the system. Please allow 1-3 business days for the refund to be posted back to your account, as bank processing times may vary. A confirmation email has also been sent, kindly verify if you have received it. 
  
  
  
  Again, we apologize for any inconvenience and thank you for bringing this matter to our attention. We are taking steps to prevent this from ever occurring again. GOV+ will be grateful if you could reach out to us directly if you have any other concerns, or wish to provide additional feedback in private and at your convenience. You can reach us through the following support channels:
  
  
  
  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  Phone: ************** 9AM to 6PM EST, Monday through ********************************************************* Specialist
  
  **********************
  
  
  
  

• Review fromSue F

  Date: 05/03/2023

  5 stars
  Nice and easy to navigate around site. Love the *** Chevkin!

  GovPlus

  Date: 05/04/2023

  Hi ***, 

  Thank you so much for the 5-star review! We are thrilled to hear that you are satisfied with using our service. We really appreciate your feedback. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. You can reach us through the following:
  

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  
  Sincerely,
  April
  Customer Service Specialist
  **********************
  
  

• Review fromrobin a

  Date: 05/03/2023

  4 stars
  Easy and understandable and quick. Much easier than 5 years ago.

  GovPlus

  Date: 05/04/2023

  Hi *****, 

  It's great to know that you had a positive experience with GOV+! We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. Thank you for choosing GOV+.

  You can reach us through the following:

  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  
  April
  Customer Service Specialist
  **********************