Reviews

Review Details

• Review fromStefanie D

  Date: 05/24/2023

  1 star
  Entering the information was easy, but I went on this sight thinking that it was a government website for TSA. It was not, and I read someone else had the same problem.My husband paid for me on his card using your website and now he has an alert at his bank. I want my husband's money back by having the refund placed on the same card on which the charge occurred.

  GovPlus

  Date: 05/25/2023

  Hello ********,
  
  Thank you for getting in touch with GOV+ via BBB. Please note that this organization is not a GOV+ support channel. To receive assistance, going forward, please visit ******************************************* or contact us at ******************************** to reach one of our customer support representatives. We can assure you that we will honor and resolve all of your concerns if you go through the dedicated GOV+ support channels. As of May 25, 2023, your application has been canceled and the charged account has been refunded in full.
  
  We attempted to get in touch with you through the phone number on your application at 11:29 AM EST today, however, you were unreachable and we were unable to leave a voice message. We would like to address your concern verbally and  clarify any confusion that you may have verbally.
  
  In your review, you stated that you assumed the application you submitted was made on the *** website, and based your review on someone else's. Allow ** to clarify that our homepage, www.govplus.com, clearly states close to the top, in bold, "Not the government, just a helpful private company". GOV+ is a private company offering a variety of services to individuals. In addition to processing *** PreCheck applications, we offer a range of other form processing services that our customers find valuable. Beyond form processing, our company also provides a number of features that are not available through government websites. This is why we named our company GOVPLUS - we aim to provide a comprehensive and user-friendly experience for our customers beyond what the government currently provides. Official government websites, on the other hand, have disclaimers that indicate An official website of ***************** government or The Official Website / Web Portal of the State... They use .gov instead of .com. However, for general information and future reference, government websites use .gov.
  
  "GovPlus is a private online software technology company not affiliated with or endorsed by any government or state agency. We do not charge for any forms, however, we charge for the use of our software in assisting you with completing the form. We are not a financial, accounting, or law firm and do not provide legal or financial advice."
  
  We have also included that same disclaimer in the terms & conditions, that must be acknowledged before payment can be submitted. We do this to ensure our customers have read it. The waiver "Government fees are not included" is also clearly displayed, directly below the amount to be paid, before you enter your credit card information, prior to submitting your payment.

  If you do not see a value in completing applications completely online (when applicable) or in one click, we understand GOV+ is not for you. 

  As part of our commitment to customer satisfaction, we have refunded the charged account $97 in full. The refund was processed earlier today, May 25, 2023. Please verify that you have received the email confirmation. Kindly allow 1-3 business days for the refund to post to the charged account since bank processing times vary. We believe that we have addressed your concerns and consider this matter closed. If you have any additional feedback that you would like to provide privately, we would be happy to hear from you. You can reach ** through the following:

  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through Friday
  
  Best regards,
  
  April
  Customer Service Specialist
  **********************
  

  
  

• Review fromLorraine S

  Date: 05/22/2023

  5 stars
  Fast and easy , no hassle . Definitely would recommend. Stress free

  GovPlus

  Date: 05/23/2023

  Hi ********,

  
  

  Thank you for taking the time to leave a 5-star review. We're thrilled to hear that you had a positive experience with GOV+! Our goal is to make our service as user-friendly and efficient as possible. We understand that government services can be overwhelming, so we are glad that we were able to offer a hassle-free and stress-free experience. We are constantly updating our platform to provide you with the best service possible. If you have any questions or feedback, please do not hesitate to reach out to our support team. Thank you for choosing GOV+!

  
  

  You can reach ** at the following:

  
  

  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  Phone: ************** 9 AM to 6 PM EST, Monday through ******************************************************** Specialist
  
  **********************
  
  
  
  

• Review fromRichard B

  Date: 05/22/2023

  5 stars
  Online renewal was quick and easy. I like how streamlined it is.

  GovPlus

  Date: 05/23/2023

  Hi  *******, 

  
  

  Thank you so much for the 5-star review! We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. We highly  appreciate your feedback. Please feel free to explore our other features and let ** know if there's anything else we can do to improve your experience. You can reach ** at the following:

  
  

  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  Phone: ************** 9 AM to 6 PM EST, Monday through ******************************************************** Specialist
  
  **********************
  
  
  
  

• Review fromJudy H

  Date: 05/21/2023

  5 stars
  Well this was my first time and it pretty easy. For me that's good because I always have trouble with struff like this.

  GovPlus

  Date: 05/22/2023

  Hi ****

  We're always striving to make our service as user-friendly and efficient as possible, so it's great to hear that you had a positive experience with GOV+!  We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience.  If you ever have any questions or in need of assistance regarding your application, please don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.

  Sincerely,

  April

  Customer Service Specialist

  **********************

• Review fromMICHAEL K

  Date: 05/15/2023

  4 stars
  Wasn't to hard, just taking a picture was. But, it's done and processing.

  GovPlus

  Date: 05/16/2023

  Hi *******, 

  
  

  Thank you for taking the time to leave us a review. Your feedback is invaluable in helping us improve our services here at GOV+. We're sorry for the difficulty you experienced in getting your photo accepted. We would like to let you know that our system adheres to government standards for passport photos prior to processing them to fit the requirements. Again, we value your feedback and will use it to improve our services for all users. If there is anything else we can do to better serve you in the future that you have not already mentioned, please don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.

  
  

  Sincerely,

  
  

  *****

  
  

  Customer Service Specialist

  
  

  **********************

• Review fromJane C

  Date: 05/15/2023

  4 stars
  It was very easy to put in the information for our TSA application

  GovPlus

  Date: 05/16/2023

  Hi ****, 

  
  

  We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience. Thank you for taking the time to leave us a review. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.

  
  

  Sincerely, 

  
  

  *****

  
  

  Customer Service Specialist

  
  

  **********************

• Review fromnathaniel s

  Date: 05/14/2023

  5 stars
  the process is very easy to complete. It did not take long to finish.

• Review fromKatherine B

  Date: 05/14/2023

  2 stars
  Thus was not clear. Now saying I have to pay additional fee Appointment confirmed but no address provided

  GovPlus

  Date: 05/15/2023

  Dear *********,

  
  

  Thank you for taking our call today and we are glad the matter has been resolved. In line with our commitment to customer satisfaction, your account has been fully refunded as of May 15th, 2023 and a refund confirmation email will be sent to you shortly. Kindly allow 1-3 business days for the refund to post to your account as bank processing times vary. We believe that we have addressed your concern and we are happy we could help. 

  
  

  We understand that you were looking for Global Entry and not TSA, please feel free to reach out if you ever need ** in the future!

  
  

  You can reach ** through the following:
  
  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  Phone: ************** 9AM to 6PM EST, Monday through Friday

  
  
  

• Review fromRob R

  Date: 05/11/2023

  5 stars
  This was a very straight forward process. It took five minutes to complete.

  GovPlus

  Date: 05/15/2023

  Hi ***,

  
  

  Thank you so much for your positive review of GOV+. We're always striving to make our service as user-friendly and efficient as possible, so we're really glad we could offer a hassle-free experience. We hope to be of service to you again.

  
  

  Sincerely, 

  
  

  *****

  
  

  Customer Service Specialist

• Review fromBennie S

  Date: 05/09/2023

  1 star
  I had the same problem as so many people on here I order a replacement card April ************************************** refund I swear this is a rip off and scammed company 57 dollars is why I may change my card number they are not a official government company how can they charge more than the government

  GovPlus

  Date: 05/10/2023

  Hello ******,
  
  Thank you for getting in touch with GOV+ via Better Business Bureau. Please note that this organization is not a GOV+ support channel. To receive assistance going forward please visit ******************************************* or contact us at ******************************** to reach one of our customer support representatives. We can assure you that we will honor and resolve all of your concerns if you go through the dedicated GOV+ support channels. 
  
  We attempted to contact you by phone today,  Wednesday, May 10th, 2023 at 12:04 AM EST to address your concerns verbally. However, we may have reached you at an inconvenient time and were unable to leave a voicemail as your voicemail feature was not set up yet.
  
  We received your application for a Social Security Card Replacement on April 22nd at 12:00 AM. However, the status of your application remains pending due to an insufficient or mismatched address. This issue can only be resolved and verified on your end. To view your application status, just log into your account on www.govplus.com. Your GOV+ dashboard allows you to monitor or view the real-time status of your applications. We have sent you emails regarding the status of your applications, along with instructions on how to proceed. However, we have not received any response from you regarding whether you can provide the corrected address, need assistance, or would like to clarify some information.
  
  We want to clarify that GOV+ is a privately owned technology company and is not affiliated with, or endorsed by, any government or state agency. We take any allegations seriously, and therefore have disclaimers on every page of our website. Please be cautious when using the terms "scam" and "rip off". These words should only be used when there is clear evidence of dishonesty. We encourage you to take the time to fully understand the services that we provide before making assumptions about our legitimacy. In addition, the verbiage "We are not the government, just a helpful private company" is located at the top of our home page to increase visibility. 
  
  Our one-time fee of $57 only covers the use of our software and online platform, application assistance, and package. We understand that not everyone sees the value in completing applications completely online or with one click. If you prefer to do things in person or through traditional channels, we understand that GOV+ may not be the right option. We also provide a money-back guarantee. If you had contacted us through the dedicated GOV+ support channels, we would have addressed your concerns and answered your inquiries instead of having you post a review in a public forum. 
  
  In line with our commitment to customer satisfaction, your account has been fully refunded as of May 10th, 2023 and a refund confirmation email will be sent to you shortly. Kindly allow 1-3 business days for the refund to post to your account as bank processing times vary. We believe that we have addressed your concern and any confusion regarding our services. If you wish to provide further feedback privately, we would be happy to hear from you directly. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9AM to 6PM EST, Monday through ********************************************************* Specialist
  **********************