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Customer Review Ratings
Average of 2,632 Customer Reviews
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Review fromDeborah B V
Date: 02/24/2025
4 starsPotentially far easier process for application(s) and renewal(s). Just waiting for paper confirmations.GovPlus
Date: 02/25/2025
Hi *******,
Were so pleased to hear you had a positive experience! Simplifying government filing is our mission at GOV+, and were glad we could assist you. If you have suggestions for improvement or need further help, please reach out. Also, be sure to monitor your inbox for important updates on your application.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromPeter G
Date: 02/22/2025
4 starsThe application process was fairly easy online. I would recommend to others.GovPlus
Date: 02/25/2025
Hi *****,
Thank you for the positive review! We are thrilled to hear that you are satisfied with our service and would recommend it. Our goal at GOV+ is to make government filing as straightforward as possible, and were thrilled we could do that for you. If you need anything further or have feedback, please let us know. Keep an eye on your email for any updates about your application!
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************GovPlus
Date: 02/25/2025
Hi *****,
Thank you for the positive review! We are thrilled to hear that you are satisfied with our service and would recommend it. Our goal at GOV+ is to make government filing as straightforward as possible, and were thrilled we could do that for you. If you need anything further or have feedback, please let us know. Keep an eye on your email for any updates about your application!
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromLena M
Date: 02/21/2025
5 starsFast and easy fast and easy fast and easy fast and easyGovPlus
Date: 02/22/2025
Hi ****,
Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromDan C
Date: 02/21/2025
4 starsEasy to operate. I would recommend to others. Thank youGovPlus
Date: 02/22/2025
Hi ******,
Here at GOV+ we value your positive feedback. Thank you for your comments as it gives us valuable insight on the services we provide. We'll continue to work hard to provide you with the best service possible. If you wish to use our services again, we would be more than happy to have you back. It was a pleasure serving you.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromRob D
Date: 02/19/2025
5 starsEasiest way to get a TSA precheck, passport (or passport renewal). Why waste time on lines at the airport, get your precheck now.GovPlus
Date: 02/25/2025
Hi ***,
Thank you for your thoughtful review! Were thrilled to know you found our platform easy to use and effective. GOV+ was created to make government filing simpler for everyone. Should you need anything else, were just a message away. Keep an eye on your inbox for any application updates!
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************GovPlus
Date: 02/25/2025
Hi ***,
Thank you for your thoughtful review! Were thrilled to know you found our platform easy to use and effective. GOV+ was created to make government filing simpler for everyone. Should you need anything else, were just a message away. Keep an eye on your inbox for any application updates!
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromGreg D
Date: 02/19/2025
1 starThis is a sophisticated scam, i was renewing my passport, once the application was filed, I was charged ***** usd, but the review process on their end lasted 8 days and still not complete, you cant talk to a human, so I requested a refund, but then the ** bot told me they couldnt issue refunds after 7 days. The system is set up to shaft people out of their application fees.totally a waste of money.GovPlus
Date: 02/25/2025
Hello ****,
Thank you for your patience. We apologize for the wait time you experienced during the review of your application.
Please note that you selected standard processing for your application. At the time of selection, your dashboard clearly indicated:
"GOV+ processes thousands of applications per day on a first-come, first-served basis. Choose expedited processing for faster verification, appointments, and submission."
Given that we assist thousands of customers daily across multiple applications and support channels, our priority is to review and address each application with the care and attention it deserves. Our back-office and customer support teams are committed to thorough and accurate application handling. However, during periods of high demand, such as recently with TSA and passports, this may lead to longer review and response times.Regarding the one-time software fee of $67, this grants customers access to a comprehensive toolkit designed to streamline the passport renewal process without the need for additional equipment. This includes accurately completed forms, an online passport photo taken from home using our patented technology, and company-issued checks to meet government requirementsall conveniently delivered to your designated address.
You filed for your passport renewal application on February 7th and it underwent review. We reached out to you via email and informed you that your passport photo was not qualified and to reupload a photo that would meet the standards set by the *******************. You uploaded another photo on February 13th. Please know that for refund eligibility:
10: Refunds
GovPlus grants you a seven (7) day period to evaluate the Services. If no Services were rendered, you may receive a refund within such seven (7) day period. No refunds will be issued after such period or if Services were rendered. Services are considered rendered if:(a) an application has been completed and submitted for review..
Even if you request for a refund on the 13th, your application already underwent standard review on the 9th, which makes the application ineligible for a refund.
We are grateful that you took the time to leave us a review.Review fromFelicia N
Date: 02/19/2025
4 starsI was surprised how easy this application was to complete!GovPlus
Date: 02/21/2025
Hi *******,
Thank you for sharing your positive experience! Hearing that our platform was helpful and easy to use truly motivates us. Weve designed GOV+ to simplify complex processes, and were glad you felt that. Be sure to explore our other features and check your email regularly for application updates.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromKaren B
Date: 02/18/2025
5 starsVery easy to apply and fill out. Thank you for making it easyGovPlus
Date: 02/21/2025
Hi *****,
Were so pleased to hear you had a positive experience! Simplifying government filing is our mission at GOV+, and were glad we could assist you. If you have suggestions for improvement or need further help, please reach out. Also, be sure to monitor your inbox for important updates on your application.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromRobin D
Date: 02/18/2025
5 starsThis was very Fast and easy. No going into an office.GovPlus
Date: 02/21/2025
Hi *****,
Thank you so much for the 5-star review! We are thrilled to hear that you are satisfied with using our service. We really appreciate your feedback. Our customer service team is available 24/7 to assist you with any inquiries
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromJoseph N
Date: 02/17/2025
5 starsIt seemed so far to be an easy transition. However a few gliches on payments and downloading pictures but all good so far.GovPlus
Date: 02/18/2025
Hi ******,
We truly appreciate your positive feedback! Its wonderful to know that you found our service both helpful and easy to use. At GOV+, were committed to simplifying government filing for everyone. If you have any suggestions or need assistance, were here to help. Please continue checking your email for important updates about your application.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************
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