Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10, 2023 I purchased access to edit a PDF from PDFSimpli and it states on the website that its for 14-day access. Today, October 25, I noticed a charge from PDFSimpli for $39.95.When I called to ask what the charge was for I was told that I had a subscription. When I told the ******** Service Agent I only signed up for the 14-day access she said I had signed up for a subscription. I told her I didnt select to continue with a subscription and I asked her to cancel the subscription and issue a refund since I know I didnt request a subscription. You will even notice on the invoice that there is no mention of a continuing subscription.I called twice and both CSRs told me they would not issue a refund. Please help! The company also states they have a BBB Rating of A which when I just looked it up appears to be false so can you please do something so that consumers dont think they are a legit company? I work hard for my money and am so tired of being scammed!!! Thank you????

  

  Business Response

  Date: 11/09/2023

  Hi

  We will be able to assist you with the refund.Your Initial sign up was for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. This is all mentioned before you pay for the trial.  After every subscription purchase we send an email to our customers to confirm their purchase.  We have attached evidence were we mention this information to our customers and what will happens after the 14 day trial ends.  We did not receive any cancellation request during the 14 day trial. In order to initiate the refund we need the email you used to create the account. Please respond with this information to initiate the process or you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.

   

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a one time use on this site, paid roughly 4$ - was then charged multiple times on my credit card thereafter with out my consent - 3$ here, 2$ there and then 40$ most recently I've requested refunds with the company and have put stop payments thru my bank.Customer service was unhelpful and rude.

  

  Business Response

  Date: 11/16/2023

  HI

  We regret to learn about the recent issues you encountered while using PDFSimpli. Your Initial sign up was for the account under ************************ This account was signup for our 14 day trial for $1.95 that was the only initial charged that was made. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We have attached the evidence of the  information of the terms and agreement you accepted. We did not receive any cancellation request before October 19,2023  We went ahead and refunded your payment method  for the charge of  $39.95 that is within our refund policy. You should see the funds reflect in your account in 5-7 business days, A cancellation for your account was made It is no longer active. We added evidence of the terms and condition you accepted before you pay and the charges that where made to your account for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.

   

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not use this service and these people charged me over $79 for a service I never used. Asked them for a refund and they tried to refund me half. Like absolutely not, I did not use your service during the period. Give my money back. Frauds; dont use them.

  

  Business Response

  Date: 10/26/2023

  Hi
  We have a 30-day refund policy. The account under ********************************** initial signup was in August 15 2023,  After every subscription purchase we send an email to our customers to confirm their purchase and  the information of your subscription and what will happen after the 14 day trial ends. When the trial ends you will continue with our service with the base subscription option for $39.95. We have added the terms and conditions that are agreed before you pay for the trial. It mentions what will happen to the account after the trial ends and it is not cancelled. We added evidence that this account was used for a document in PDFSimpli website. We have initiated a refund for both charges it will take from 5 to 7 business days to appear in your account. You can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20673404
  
  I am rejecting this response because:

  I was charged on August 30th and 9/29 and requested a refund on 9/29 which puts both charges within the 30 day refund policy. 
  

  your company attempted to count days twice in order to validate your charges instead of being ethical and honoring your policy. 
  

  I have attached the ****** official day counter screen shot for reference. 
  

  I am satisfied with both refunds however had to fight tooth and nail to get my money back and get you to honor your policy. 
  

  there should be recourse for this or you should amend your policy to a 29 day refund policy if thats the way you choose to do business. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/09/2023

  Hi

  We regret to learn about the recent issues you encountered while using PDFSimpli. Our primary aim is to guarantee your satisfaction and provide you with a superior experience. We have refunde both charges as mention in the previous response. To this end, we invite you to get in touch with us through our website's live chat, via email at ********************************** or by calling us at ************** we can explain any confusion related to this. Your both refunds were proccesed already. We appreciate your feedback and look forward to the opportunity to assist you further.
  Best regards,
  
  

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their site resumebuild.com to build a resume to turn in for my army recruitment officer and they had an extra fee hidden in their fine print. Witch is a clear violation of the hidden fees act here in the us. ***** was created almost specifically for this reason due to me have really severe dyslexia its really easy for me to miss fees hidden in fine print. Further more I could not cancel on my phone the cancel feature was so hidden I had to use a desktop. I emailed them requesting a refund of the ***** and they basically refused. Sending me screen captures of their fine print being highlighted.

  

  Business Response

  Date: 10/10/2023

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ******************************** was on Sep 04, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We  sent an email with the information of your subscription and what will happen after the 14 day trial ends.  The cancellation for this account was on September 25, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95  within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using Resumebuild.
  
  
  
  

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20649410
  
  I am rejecting this response because:
  It was most definitely not a no questions asked refund I had to email your support team over a few days and eventually make this complaint before receiving my refund even in your rebuttal where your very aggressive towards me as a costumer for just wanting my refund I was well within the 30days it should have been a simple request and I had to come here to get anything accomplished as I posted in the original evidence. If this is normal for your company I suggest a new leadership approach. I missed meals over this.
  Sincerely,
  
  *****************

  

  Business Response

  Date: 10/26/2023

  Hi 

  Iam sorry to hear this. The account was refunded and cancelled. as mentioned before  You should see the funds reflect in your account in 5-7 business days. We are sorry for the inconvenience.

  Thank you for using Resume build

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like other folks have said and reviews Ive read, this business (if you can call it that) is a complete scam. Once I noticed multiple transactions, different amounts, not on the same dates each month like an actual subscription, I immediately called them. Mind you I never subscribed to anything to begin with. $1 for PDF conversion turned into ****** that I cant get back. As a single mom with no gov ********** thats significant to me. When I called customer service asked for my account information which I didnt even have. I gave my name and email and asked for a cancellation and to stop charging me. They said they couldnt find me which I thought odd since they can find a way to take money from me but cant find me in their system. They told me to email support. I email support and they ask for proof to which I send them my bank statements and circled all the transactions from them. They emailed back saying that wasnt good enough and that I have to show them my paypal account ID? and other things from PayPal. I dont even have a PayPal account!!!! The one I have was from years ago that I never used and still dont use. So since I cant get them that information (because it doesnt exist) they can continue to take money from me? Im so frustrated. They wont cancel my account and I tried disputing with my bank and they said that they would try to block them from taking anything out but then said they couldnt find the merchant on their list of merchants they can block. I am so fed up and just dont know what else to do at this point besides completely leave my bank, take everything out and get a new account else where. I forgot to mention also I had lost my debit card and got another hoping that would mean they couldnt charge me anymore and somehow they are still charging me!!!!!

  

  Business Response

  Date: 09/22/2023

  Hi
  We have a 30-day no questions asked refund policy. We can not find an account with the email ********************** please provide the email address that was used to sign up the account. After every subscription purchase we send an email to our customers to confirm their purchase and  the information of your subscription and what will happen after the 14 day trial ends. When the trial ends you will continued with our service with the base subscription option for $39.95. We have added the terms and conditions that is agreed before you pay for the trial. It mentions what will happen to the account after the trial ends and it is not cancelled.To cancel this account we need the correct email address or las 4 of the credit card used. Please do not add the credit card information to this response  call us or use our chat for this issue. You can contact us through our online chat on our website, email ********************* or call us at ************.

  Thank you for using PDFSimpli.
  
  

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i tried to use this sit to print a documentfor a intoduction in may 2023 at price of $1.59 and if i did not cancel in 7 days it would be a ***** charged. i canceled the same day. aweek later they charged me anyway.i called and they refunded the first tiime. aweek later the charged me again.*****.they refunded. now i just checked my account and realized they randomly charged me in july skipped august and just randomly charged me again in on sept 5.they are slow stealing from me like any other scam.

  

  Business Response

  Date: 09/22/2023

  Tell us why
  
  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under **********************************  was on May 28, 2023 for our 14 day trial we do not have a 7 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of the email that was sent on May 28, 2023 with the information of your subscription and what will happen after the 14 day trial ends.The cancellation for this account was on September 05, 2023. We did not receive any cancellation request before that. We added evidence of when the cancellation was made. We went ahead and refunded your payment method  for the charge of  $39.95 on September 04, 2023 within our refund policy. You should see the funds reflect in your account in 5-7 business days.  We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Que falta de respeto me cobraron ***** sin mi autorizacin est pgina es una estafa que falta de respeto espero me rembolsen el dinero y la pgina est llena de ****** como la ma son estafa

  

  Business Response

  Date: 09/13/2023

  Hola
  Tenemos una poltica de reembolso de 30 das sin preguntas. El registro inicial para la cuenta en ******************************** fue para nuestro acceso completo de prueba de ********************** $1,95. No ofrecemos pruebas ni demostraciones gratuitas. Despus de que finaliz el acceso completo de 14 das, su cuenta qued inscrita en la opcin de $39,95. Despus de cada compra de suscripcin, enviamos un correo electrnico a nuestros clientes para confirmar su compra con la informacin de tu suscripcin y lo que suceder luego de que finalice la prueba de ************************************************** suscripcin paga se envi el 30 ********* de 2023. La cancelacin de esta cuenta fue el 30 ********* de 2023. Seguimos adelante y reembolsamos su mtodo de pago por el cargo de $39,95 dentro de nuestra poltica de reembolso. Deberas ver los fondos reflejados en tu cuenta en 5 a 7 das hbiles. Se realiz una cancelacin para su cuenta. Ya no est activo. Agregamos un ejemplo de los trminos y condiciones que debe aceptar antes de que le permita pagar su prueba. En el futuro, puede contactarnos a travs de nuestro chat en lnea en nuestro sitio web, enviar un correo electrnico a ********************* o llamarnos al ************.
  Gracias por utilizar PDFSimpli.

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used WORKSimpli's PDFSimpli service on 6/1/23. I only needed a one-time service. Cost was $1.95, charged to my credit card in 2 separate charges. I went there because their ad popped first on my search for PDF converters, with FREE in the ad. I've uploaded their ad. When I was on the site, they required a credit card and charged. I wanted to get it done and figured $2 to do so was ok, although misleading. I saw the notice for their egregious monthly subscription charge where WORKSimpli or PDFSimpli automatically starts charging my credit card. I cancelled when I finished my effort. I would never want this. This is unreasonable charging; the people that invented PDF only charge ~$15/month. I don't know why anyone would ever pay this subscription charge knowingly. On 6/16, 7/14 and 8/11, WORKSimpli charged my account $39.95 anyway, for $119.85 total for a service I never asked for, never wanted and never used. I noticed the charges on 8/26, requested in writing they cancel immediately rather than me doing it on the account again, and requested refund for the 3 months that I never used the service. They provided email reply 8/26 that they cancelled my account and provided a refund yesterday, 8/27, for one month, $39.95. I requested again that they provide me the $79.90 for the other 2 months. They in so many words said no. Since they advertise they are a BBB accredited business, I'm again requesting a refund, through the BBB this time.

  

  Business Response

  Date: 09/22/2023

  Hi
  We have a 30-day no questions asked refund policy. We can not find an account with the email ******************************** please provide the correct email address that was used to sign up the account. After every subscription purchase we send an email to our customers to confirm their purchase and  the information of your subscription and what will happen after the 14 day trial ends. When the trial ends you will continued with our service with the base subscription option for $39.95. We have added the terms and conditions that is agreed before you pay for the trial. It mentions what will happen to the account after the trial ends and it is not cancelled.To cancel this account we need the correct email address or las 4 of the credit card used. Please do not add the credit card information to this response  call us or use our chat for this issue. You can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  pdfsimpli.com is a website offering online pdf conversion. Gives 14 days free trial and starts charging after but never displays cheaper single user option, starts charging higher, $39 monthly multi user option after 14 days. And their customer support will play a dumb game.

  

  Business Response

  Date: 08/31/2023

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ******************* was on March 21, 2023 for our 14 day trial full access for a cost of $1.95. We do not offer Free trials or demos. After the 14-day full access ended your account was enrolled into our base subscription for $39.95. After every subscription purchase we send an email to our customers to confirm their purchase. We sent an email with the information of your subscription and what will happen after the 14 day trial ends. The cancellation for this account was on August 17, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 within our 30 day refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added an example of the terms and conditions  you must accept before it allows you to pay for your trial. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

  Customer Answer

  Date: 09/05/2023

   
  Complaint: 20483426
  
  I am rejecting this response because:

  After trial period expires, you just default to a multi user and costly subscription and make it difficult for people to select a cheaper monthly subscriptions. If you are fair in practices, why would you default to multi user subscription when I have enabled single userid ( I am sure, you can see in the signup and usage that single IP or single location use was done during trial period). You should refund subscriptions charged for other months.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/18/2023

  Hi

   We are sorry to hear your response. We inform all of our customer about their subscriptions once the pay. We do not offer free trials or demos all of our trial are for $1.95 or $1.45. After every subscription purchase we send an email to our customers with the information of their account and confirming their purchase. This email includes information of the 14 day trial and what will happen when the 14 day trial ends. It is mentioned that the account will be automatically set to continue our service with our base subscription after the trial ends. This information is accepted by all of our customer before they pay. This way all of our customers are informed about their account. As mentioned before your account has been refunded within our policy date.  In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.

• Initial Complaint

  Date:08/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was reviewing my bank account and noticed I was charged $39.95 on August 8th from PDFSIMPLI. I was confused because Ive never used or seen this site before. I kept going further and noticed that I was also charged $1 and .95 on July 10 which I was unaware of. I attempted to contact support but a rude agent told me its not their problem after I expressed to her that I dont have an account so the charges couldnt be accurate. I have never received emails from this company or anything so Im thinking its fraud. The rude agent barely wanted to cancel the fake account and hung up before even telling me if it was canceled. She even tried to tell me my email was ********************** even though I have never had an email with that name. Hard to believe the business is accredited. I want the account I didnt make CANCELED and I want a REFUND for August and July.

  

  Business Response

  Date: 09/07/2023

  Hi
  We have a 30-day no questions asked refund policy. Our 14 day trial full access for a cost of $1.95. We do not offer Free trials or demos. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We need the correct log in information that was used to sign in for us to cancel and refund an account. Even with the last 4 of Credit card if we do not have the correct name of the card holder we will not be able to locate the account. If you believe this is a fraudulent  charge you must dispute with the bank. We were not able to locate your account with the information provided and we cannot cancel or refund the account if it is not found. Unfortunately without this information we are limited to the assistance we can do. If you find more information or a log in email for this account please contact us through our online chat on our website, email ********************* or call us at ************.

  Thank you for using PDFSimpli.