Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 14 day trial for $1.95 on 11.20.23. I am pasting in what the invoice says...."Unlimited printing and downloading for 14 days. After 14 days, auto-renews $39.95 billed every 4 weeks " Now I am locked out of the account until I upgrade. This is a conversation that I had with an agent this evening:Hi, I purchased a 14 day work time yesterday. I was able to process alot of my files, but then they started showing 11.21.23 when it was still yesterday. Now I am still locked out. Can you tell me when I might be able to get back in? ************Hello! I'm ***** How can I help you today? You see above ************Please share your Email address to assist you further. You ****************** ************Thanks! Please stay connected to the chat for a few moments. You I bought it at 11:29am, so that 24 hour time frame should be up by now ************Did you delete your all documents from the pdfsimpli dashboard? You yes, I was hoping that if I cleared them up, it would free up space and I could continue, but it didn't ************You need to upgrade your account to a $39.95 monthly Subscription to continue. You no, I bought a 14 day, not 14 hour time frame ************Yes, you can only edit, convert, upload, and download 10 documents in 14 days trials. You it did not specify that in the invoice at all!!!not happy about deceptive advertising and I did alot more than 10 documents so try again ************You need to upgrade your account to a $39.95 monthly Subscription to continue. You I will definitely be leaving a complaint with the BBB about this.Now, as I am approaching a deadline, I cannot finish the project without spending more money. I feel that they were not honest about the 14 day trial, and the agent did not seem willing to make it right. I know that it is only $1.95, but it is the principle that matters to me.

  

  Business Response

  Date: 12/05/2023

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account is ******************  for our 14 day trial. This trial is for 14 day with unlimited access we are sorry for the inconvenience with your account. With this subscription you should not be lock out. We have cancelled your account and you will not be charged for our monthly subscription. We went ahead and refunded your payment method  for the charge of $1.95. You should see the funds reflect in your account in 5-7 business days.  In the future, you can contact us through our email ********************* or call us at ************.
  Thank you for using PDFSimpli.

  
  
  

  
  

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for looking into this for me. Sounds like it was just an agent who was not familiar with the policy.
  
  *********************************************

• Initial Complaint

  Date:11/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't realize I was buying a subscription I paid the **** fee for viewing the resume it helped me create, I had no idea i was signing up for a monthly fee, I wish to cancel this subscription

  

  Business Response

  Date: 11/27/2023

  Hi

   We can not find an account with the email ************** please provide the email address that was used to sign up the account. After every subscription purchase we send an email to our customers to confirm their purchase with the information of your subscription and what will happen after the 14 day trial ends. When the trial ends you will continue with our service with the base subscription option for $39.95. We have added the terms and conditions that are agreed before you pay for the trial. It mentions what will happen to the account after the trial ends and it is not cancelled. We can assist you to cancel your  account we need the correct email address in order to do this. Please do not add the credit card information to this response, call us or use our chat for this issue. You can contact us through our online chat on our website, email ********************* or call us at ************.

  Thank you for using PDFSimpli.
  

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed when I have canceled multiple times. **************** hanging up on me and then will not take my call.

  

  Business Response

  Date: 11/17/2023

  
  
  Hi
  We have a 30-day refund policy. Initial sign up for the account under ********************* was on October 18, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of multiple account created and we sent emails to all accounts with the information of your subscription and what will happen after the 14 day trial ends. We did not receive any cancellation request before the time period of the trial or after.  We went ahead and refunded your payment method  for the charge of  $39.95 on Nov 4, 2023 within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20822163
  
  I am rejecting this response because: I have asked multiple times for cancellation and refunds. Your process is broken,, and I believe on purpose. I manage multiple businesses and have a good overview on your business practices. Your policies and procedures regarding cancellation are structured to create friction within the customer profile. In other words, after management of ten different profiles for 10 different companies and using your portal I can definitely say that your business structure is a failure and disappointment. I do not accept anything you have to offer as it is not one incident it is multiple. I believe a legal class action is the only thing that would alter your business practices as with multiple phone calls for multiple accounts and multiple emails, you dont want to do what is right. I will not be the one that pursues this, but someone will. 
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 11/27/2023

  Hi
  
  We regret to learn about the recent issues you encountered while using PDFSimpli. We've issued the refund that was within our refund policy and sent evidence of this transaction expect this from 5- 8 buisnness days.

  Our primary aim is to guarantee your satisfaction and provide you with a superior experience while using PDFSimpli. To this end, we invite you to get in touch with us through our website's live chat, via email at ********************************** or by calling us at ************** next time you have this issue. Please don't hesitate to reach out so that we can work together to address your concerns.
  
  Best regards,

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged since May 2023 $39.95 a month for service I did not authorize. I used their automated system and followed prompts to cancel last month in Octobet 2023. I was billed again on 11/2/2023 without permission for another $39.95. They refused to issue refund and told me to get a refund from the BBB! they are illegally charging my card and are not authorized to do so. I want a full refund dating back to the first charge. I have not used this service past an initial trial and I canceled it back in May, then again in October.

  

  Business Response

  Date: 11/17/2023

  
  
  Hi
  We have a 30-day refund policy. Initial sign up for the account under ******************************************  for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of the Payment page that has the  terms and agreement accepted. It also mentions the information of your subscription and what will happen after the 14 day trial ends., The cancellation for this account was on nov, 2023. We did not receive any cancellation request before that.  We understand you mentioned you cancelled the account at some point in Oct.  We went ahead and refunded your payment method  for the last 2 charges of  $39.95 that is within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************ during your trial period if you have any questions .
  Thank you for using PDFSimpli.
  
  

  Customer Answer

  Date: 11/23/2023

   
  Complaint: 20814749
  
  I am rejecting this response because: I did not use the service past the trial and I never received a email from them saying my subscription ended and that I would be charged $39.95 a month. I never logged in or used their service past the trial yet I was charged repeatedly without my knowledge. I finally realized this was going on in Oct. I want a full refund dating back to May 2023. This is completely Unacceptable and the customer service rep was very rude and told me if I want refund to go through BBB!!  Please ISSUE FULL REFUND FOR ALL MONTHS OF UNUSED SERVICES IMMEDIATELY. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/28/2023

  Hi 

  We regret to learn about the recent issues you encountered while using PDFSimpli. We have added evidence of the email that was sent in may 2, 2023. In this email it mention all the information of your account once the trial ends. We did not receive an email prio the cancelation made we have refunded your account for the charge the is withing our refund policy. In the future we invite you to get in touch with us through our website's live chat, via email at ********************************** or by calling us at **************. Please don't hesitate to reach out so that we can work together to address your concerns.

  Thank you

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20814749
  
  I am rejecting this response because: it is a generic respondr. I never accessed or used the site after initial trial ended. I never logged in again, yet I was charged $39.95 a month without my knowledge or permission.

  I want a full refund of all monies taken from my account dating back to May 2023. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10, 2023 I purchased access to edit a PDF from PDFSimpli and it states on the website that its for 14-day access. Today, October 25, I noticed a charge from PDFSimpli for $39.95.When I called to ask what the charge was for I was told that I had a subscription. When I told the ******** Service Agent I only signed up for the 14-day access she said I had signed up for a subscription. I told her I didnt select to continue with a subscription and I asked her to cancel the subscription and issue a refund since I know I didnt request a subscription. You will even notice on the invoice that there is no mention of a continuing subscription.I called twice and both CSRs told me they would not issue a refund. Please help! The company also states they have a BBB Rating of A which when I just looked it up appears to be false so can you please do something so that consumers dont think they are a legit company? I work hard for my money and am so tired of being scammed!!! Thank you????

  

  Business Response

  Date: 11/09/2023

  Hi

  We will be able to assist you with the refund.Your Initial sign up was for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. This is all mentioned before you pay for the trial.  After every subscription purchase we send an email to our customers to confirm their purchase.  We have attached evidence were we mention this information to our customers and what will happens after the 14 day trial ends.  We did not receive any cancellation request during the 14 day trial. In order to initiate the refund we need the email you used to create the account. Please respond with this information to initiate the process or you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.

   

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a one time use on this site, paid roughly 4$ - was then charged multiple times on my credit card thereafter with out my consent - 3$ here, 2$ there and then 40$ most recently I've requested refunds with the company and have put stop payments thru my bank.Customer service was unhelpful and rude.

  

  Business Response

  Date: 11/16/2023

  HI

  We regret to learn about the recent issues you encountered while using PDFSimpli. Your Initial sign up was for the account under ************************ This account was signup for our 14 day trial for $1.95 that was the only initial charged that was made. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We have attached the evidence of the  information of the terms and agreement you accepted. We did not receive any cancellation request before October 19,2023  We went ahead and refunded your payment method  for the charge of  $39.95 that is within our refund policy. You should see the funds reflect in your account in 5-7 business days, A cancellation for your account was made It is no longer active. We added evidence of the terms and condition you accepted before you pay and the charges that where made to your account for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.

   

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not use this service and these people charged me over $79 for a service I never used. Asked them for a refund and they tried to refund me half. Like absolutely not, I did not use your service during the period. Give my money back. Frauds; dont use them.

  

  Business Response

  Date: 10/26/2023

  Hi
  We have a 30-day refund policy. The account under ********************************** initial signup was in August 15 2023,  After every subscription purchase we send an email to our customers to confirm their purchase and  the information of your subscription and what will happen after the 14 day trial ends. When the trial ends you will continue with our service with the base subscription option for $39.95. We have added the terms and conditions that are agreed before you pay for the trial. It mentions what will happen to the account after the trial ends and it is not cancelled. We added evidence that this account was used for a document in PDFSimpli website. We have initiated a refund for both charges it will take from 5 to 7 business days to appear in your account. You can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20673404
  
  I am rejecting this response because:

  I was charged on August 30th and 9/29 and requested a refund on 9/29 which puts both charges within the 30 day refund policy. 
  

  your company attempted to count days twice in order to validate your charges instead of being ethical and honoring your policy. 
  

  I have attached the ****** official day counter screen shot for reference. 
  

  I am satisfied with both refunds however had to fight tooth and nail to get my money back and get you to honor your policy. 
  

  there should be recourse for this or you should amend your policy to a 29 day refund policy if thats the way you choose to do business. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/09/2023

  Hi

  We regret to learn about the recent issues you encountered while using PDFSimpli. Our primary aim is to guarantee your satisfaction and provide you with a superior experience. We have refunde both charges as mention in the previous response. To this end, we invite you to get in touch with us through our website's live chat, via email at ********************************** or by calling us at ************** we can explain any confusion related to this. Your both refunds were proccesed already. We appreciate your feedback and look forward to the opportunity to assist you further.
  Best regards,
  
  

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their site resumebuild.com to build a resume to turn in for my army recruitment officer and they had an extra fee hidden in their fine print. Witch is a clear violation of the hidden fees act here in the us. ***** was created almost specifically for this reason due to me have really severe dyslexia its really easy for me to miss fees hidden in fine print. Further more I could not cancel on my phone the cancel feature was so hidden I had to use a desktop. I emailed them requesting a refund of the ***** and they basically refused. Sending me screen captures of their fine print being highlighted.

  

  Business Response

  Date: 10/10/2023

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ******************************** was on Sep 04, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We  sent an email with the information of your subscription and what will happen after the 14 day trial ends.  The cancellation for this account was on September 25, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95  within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using Resumebuild.
  
  
  
  

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20649410
  
  I am rejecting this response because:
  It was most definitely not a no questions asked refund I had to email your support team over a few days and eventually make this complaint before receiving my refund even in your rebuttal where your very aggressive towards me as a costumer for just wanting my refund I was well within the 30days it should have been a simple request and I had to come here to get anything accomplished as I posted in the original evidence. If this is normal for your company I suggest a new leadership approach. I missed meals over this.
  Sincerely,
  
  *****************

  

  Business Response

  Date: 10/26/2023

  Hi 

  Iam sorry to hear this. The account was refunded and cancelled. as mentioned before  You should see the funds reflect in your account in 5-7 business days. We are sorry for the inconvenience.

  Thank you for using Resume build

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like other folks have said and reviews Ive read, this business (if you can call it that) is a complete scam. Once I noticed multiple transactions, different amounts, not on the same dates each month like an actual subscription, I immediately called them. Mind you I never subscribed to anything to begin with. $1 for PDF conversion turned into ****** that I cant get back. As a single mom with no gov ********** thats significant to me. When I called customer service asked for my account information which I didnt even have. I gave my name and email and asked for a cancellation and to stop charging me. They said they couldnt find me which I thought odd since they can find a way to take money from me but cant find me in their system. They told me to email support. I email support and they ask for proof to which I send them my bank statements and circled all the transactions from them. They emailed back saying that wasnt good enough and that I have to show them my paypal account ID? and other things from PayPal. I dont even have a PayPal account!!!! The one I have was from years ago that I never used and still dont use. So since I cant get them that information (because it doesnt exist) they can continue to take money from me? Im so frustrated. They wont cancel my account and I tried disputing with my bank and they said that they would try to block them from taking anything out but then said they couldnt find the merchant on their list of merchants they can block. I am so fed up and just dont know what else to do at this point besides completely leave my bank, take everything out and get a new account else where. I forgot to mention also I had lost my debit card and got another hoping that would mean they couldnt charge me anymore and somehow they are still charging me!!!!!

  

  Business Response

  Date: 09/22/2023

  Hi
  We have a 30-day no questions asked refund policy. We can not find an account with the email ********************** please provide the email address that was used to sign up the account. After every subscription purchase we send an email to our customers to confirm their purchase and  the information of your subscription and what will happen after the 14 day trial ends. When the trial ends you will continued with our service with the base subscription option for $39.95. We have added the terms and conditions that is agreed before you pay for the trial. It mentions what will happen to the account after the trial ends and it is not cancelled.To cancel this account we need the correct email address or las 4 of the credit card used. Please do not add the credit card information to this response  call us or use our chat for this issue. You can contact us through our online chat on our website, email ********************* or call us at ************.

  Thank you for using PDFSimpli.
  
  

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i tried to use this sit to print a documentfor a intoduction in may 2023 at price of $1.59 and if i did not cancel in 7 days it would be a ***** charged. i canceled the same day. aweek later they charged me anyway.i called and they refunded the first tiime. aweek later the charged me again.*****.they refunded. now i just checked my account and realized they randomly charged me in july skipped august and just randomly charged me again in on sept 5.they are slow stealing from me like any other scam.

  

  Business Response

  Date: 09/22/2023

  Tell us why
  
  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under **********************************  was on May 28, 2023 for our 14 day trial we do not have a 7 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of the email that was sent on May 28, 2023 with the information of your subscription and what will happen after the 14 day trial ends.The cancellation for this account was on September 05, 2023. We did not receive any cancellation request before that. We added evidence of when the cancellation was made. We went ahead and refunded your payment method  for the charge of  $39.95 on September 04, 2023 within our refund policy. You should see the funds reflect in your account in 5-7 business days.  We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.