Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this subscription back in October and Ive been billed in November and December for this service I cancelled. I would like a refund for both months. These ppl are billing without authorization.

  

  Business Response

  Date: 01/03/2023

  Hi

  We can not locate the account created with the email you gave us *********************. Please send us the correct  information to locate your account and view these charges you mention. Thank you you can contact us through our online chat on our website, email ********************************* or call us at ************. Thanks for using PDFSimpli.

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried PDF Simpli to upload mulitple PADI documents and paperwork.... locked up iMac several times and would not allow me to finish. locked out and closed account. Account remained "OPENED" they claimed-- from what they say it's billed every 30 days--- issued on the 22Nov and billed on the 16of DEC-- this is not 30 days. Called them and told them what was happening -- denied letting me talk to a supervisor- extremely rude-- refused to help me cancel and refund. I cannot and WILL NOT use this service after being treated this way.

  

  Business Response

  Date: 01/03/2023

  Hi

  Initial sign up for the account  under the  email address ****************** was November 22,2022 for the 14 day trial subscription. We do not offer free trials; we have 14 day trials for the price of $1.45 and $1.95. The option you selected was an $1.45.  This account had already been closed from our end on  Dec 15 2022. As explain the trial is for 14 days and it is mentioned before you pay that after the 14 day trial if you do not cancel you will be enrolled in to our base subscription for $39.95. These are the terms and condition you selected in order to continue with the payment of your subscription. As mention the account was closed after the 14 day trial that is why you were charged for our 30 day subscription. The account has been refund you should expect your money from 5-7 business days. We added an image of the terms and condition you accepted before you paid. In the future, contact us through online chat on our website, email ********************************* or call us at ************. Thanks for using PDFSimpli.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 8th I used this free service that allowed two weeks to be use for free and after that it was a 39.99$ charge. Me and my wife cancelled it a week or so before the due date, got a confirmation of the cancellation only to see they charged us anyway despite doing what we were told but then lied to by the company. I see this is not the first time this company has done this and this is fraud. What I want is not to be talked to rudely and passed off when this company was in the wrong fro charging me after the cancellation and then still has not refunded me at all! I want the money refunded now and not later. You were fast to take it but slow to give it back...

  

  Business Response

  Date: 11/08/2022

  Hi 

  We do not offer free trials or demos. Initial sign up for the account under **************************** was on October 07, 2022 for our 14 day trial for $1.95. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. In this confirmation that was sent it explains again the cost of the 14 day trial and what will happen after the 14 day trial ends if you do not cancel. The trial ended October 22, 2022. The cancellation for this account was on October 25, 2022. We have added evident of the charges and the initial email of the purchase you made. In the future, you can contact us through our online chat on our website, email [email protected] or call us at ************. Thanks for using PDFSimpli.