Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the 14 day trial for the $1.95. However I canceled it almost immediately. I was charged today 2/11/23 for the $39.95 to work simpli software. Im not sure why I was still charged this when I canceled already. This is not right. I need a refund.

  

  Business Response

  Date: 02/14/2023

  Hi

  We have a 30-day no questions asked refund policy. Initial sign up for the account under ********************* was on Jan 27 2023 for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. This account does not appear cancelled in our system. When you cancel the account an automatic email is send as evidence. We did not receive any cancellation request for this account. We went ahead and refunded your payment method  for the charges of  $39.95. You should see the funds reflect in your account in 5-7 business days a cancellation for your account was made It is no longer active. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If anyone is trying to ****** to see if this is a "real" free PDF service, DON'T USE THEM! They are not legitimate! I was filling out a PDF for my university project, and after working so long on the project (believing I'd be able to download it for free), it said I just needed to provide my email in order to be able to download it. Fine, no big deal. I signed up for their emails. But then, they revoked ALL ACCESS to my master's homework document! ALL OF IT! I can't view it, can't retrieve the data I worked hours on. NOTHING. Unless I PAY these people for their "trial" service, which if you're not careful, they will charge you $39.99 for within so many days. It's a SCAM! I tried to reach out to a person via chat, who told me that I could try a trial (with payment), but otherwise my document was lost to me, I couldn't even go back to the editor to just retrieve my homework data! SO frustrating!!! Avoid these people!

  

  Business Response

  Date: 02/21/2023

  
  Hello, 
  All of our services are on a subscription basis.
  You can try our "Delayed" Option and wait 24hr for one document converted to word, free of charge. If you do not want to wait the 24 hours you can pay for our 14 day trial (for $1.45 or $1.95), depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95. We have different offers depending on your needs, please reach out to us by chat or by email at ********************************* to assist you with your delay option.
  Regards,
  
  

• Initial Complaint

  Date:01/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for this service when I have never used them. I contacted them to ask why and they kept asking for the account information. The explanation could be that I had tried to get rid of a pop up add from them. However I have checked all of my emails and I also never got any confirmation from them saying that I had signed up with them or anything. So I had to cancel the card that they kept trying to charge. So to me it looked like someone had stolen my card or had some fraudulent account made. If youre going to bill people send them a confirmation email regarding this. Because to me this is a scam. They tried to charge me a fee for a service that I had never signed up for or used.

  

  Business Response

  Date: 01/26/2023

  Hi

  With the email you provide us *********************** there is no account. If we do not have the correct information we can not access your account to verify it. You stated a charged was made in the image that was added there is no recorded of a payment made. Can you provide us the last 4 digits of the credit card that was charged? With this information we can locate the account created and assist you. If you think someone has stolen your credit card please contact your bank regarding this, We can not locate an account without the correct information. When you have the correct information we will be glad to assist you. Contact us through online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli

  Customer Answer

  Date: 01/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The card ended in ****. It was my card linked to my Apple ID.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In examining my credit card statement today, I saw that I am paying PDFSimpli.com $39.95 per month starting in November 2022. I never authorized a subscription or these payments. Upon discovering this, I cancelled the subscription today, January 17, 2023. The only authorized payment I made to this company was $1.35. I do, therefore, warrant a refund for the November December and January payments which amount to ******. An examination of my "account" will show that I never accessed it and did not use the services.

  

  Business Response

  Date: 02/01/2023

  Hello

  We have a 30-day no questions asked refund policy. Initial sign up for the account under *************************** was on November 04, 202 for our 14 day trial. After the 14-day full access trial ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. In this email it explains again what will happen to the account if it is not canceled after the trial ends. The cancellation for this account was on January 17, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for November, December and January for the charges of  $39.95.  You should see the funds reflect in your account in 5-7 business days. Cancellation for your account was made and  It is no longer active. We have attached the evidence of the refunds made to this account.  You mentioned "An examination of my "account" will show that I never accessed it and did not use the services". We have attached the document you used In this account as evidence that the account was used it has your name  in it . We added evidence where it mentions what will happen to your account after the 14 day trial ends and you do not cancel. In the future, you can contact us through our online chat on our website, email ********************************* or call us at ************. Thanks for using PDFSimpli.

   

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by PDF SIMPLI on my Mastercard. I contacted the company to explain that I did not make this charge and I do not have an account with this company. I have been getting the run around for days now! I have told them repeatedly that I do not have account and this charge is not from me and this email address is not mine and it is like talking to a brick wall. I have already contacted the ******************************** and my next step is Small Claims court. I am tired of these types of companies knowingly that people are stealing credit cards and when you call them to complain they pretend to know nothing! This time I need to make a public example out of a corporation!

  

  Business Response

  Date: 01/17/2023

  Hi 

  We have a 30-day no questions asked refund policy. Initial sign up for the account under ******************* was on December 12, 2022 for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. This is all mentioned in the terms and condition you accepted. We added the terms and condition you accepted before you paid for the account. We added evidence of the trial that was purchased and evidence of the refund that was made Jan 10 2023. The account was cancelled and refunded. We added a document that was in your account where there is evidence of your name in it. If you still think this is a fraud account please contact your bank, We refunded the charge made within our 30 day policy date. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made It is no longer active. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.

   

• Initial Complaint

  Date:12/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 12/31/2022 Auto-renewed without reminding. I did not authorize auto-renew.Amount: $39.95 Transaction ID: ***************** Invoice: ********* PDFSimpli: ************

  

  Business Response

  Date: 01/03/2023

  Hi

  Initial sign up for the account under *************************************;was on December 16, 2022 for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. Before you pay for your subscription you have to click the terms and condition box to be able to use our service it is mentioned the date the trial end and what will happen after the 14 day trial.  After every subscription purchase we send an email to our customers to confirm their purchase. Your confirmation was sent reminding you of the service you paid for. We have attached an image of the terms and condition you accepted.The cancellation for this account was after the 14 day trial on January 3 2022. In the future, you can contact us through our online chat on our website, email ********************************* or call us at ************. Thanks for using PDFSimpli.
  
  

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18667726
  
  I am rejecting this response because the notice was misleadingly unclear 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this subscription back in October and Ive been billed in November and December for this service I cancelled. I would like a refund for both months. These ppl are billing without authorization.

  

  Business Response

  Date: 01/03/2023

  Hi

  We can not locate the account created with the email you gave us *********************. Please send us the correct  information to locate your account and view these charges you mention. Thank you you can contact us through our online chat on our website, email ********************************* or call us at ************. Thanks for using PDFSimpli.

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried PDF Simpli to upload mulitple PADI documents and paperwork.... locked up iMac several times and would not allow me to finish. locked out and closed account. Account remained "OPENED" they claimed-- from what they say it's billed every 30 days--- issued on the 22Nov and billed on the 16of DEC-- this is not 30 days. Called them and told them what was happening -- denied letting me talk to a supervisor- extremely rude-- refused to help me cancel and refund. I cannot and WILL NOT use this service after being treated this way.

  

  Business Response

  Date: 01/03/2023

  Hi

  Initial sign up for the account  under the  email address ****************** was November 22,2022 for the 14 day trial subscription. We do not offer free trials; we have 14 day trials for the price of $1.45 and $1.95. The option you selected was an $1.45.  This account had already been closed from our end on  Dec 15 2022. As explain the trial is for 14 days and it is mentioned before you pay that after the 14 day trial if you do not cancel you will be enrolled in to our base subscription for $39.95. These are the terms and condition you selected in order to continue with the payment of your subscription. As mention the account was closed after the 14 day trial that is why you were charged for our 30 day subscription. The account has been refund you should expect your money from 5-7 business days. We added an image of the terms and condition you accepted before you paid. In the future, contact us through online chat on our website, email ********************************* or call us at ************. Thanks for using PDFSimpli.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 8th I used this free service that allowed two weeks to be use for free and after that it was a 39.99$ charge. Me and my wife cancelled it a week or so before the due date, got a confirmation of the cancellation only to see they charged us anyway despite doing what we were told but then lied to by the company. I see this is not the first time this company has done this and this is fraud. What I want is not to be talked to rudely and passed off when this company was in the wrong fro charging me after the cancellation and then still has not refunded me at all! I want the money refunded now and not later. You were fast to take it but slow to give it back...

  

  Business Response

  Date: 11/08/2022

  Hi 

  We do not offer free trials or demos. Initial sign up for the account under **************************** was on October 07, 2022 for our 14 day trial for $1.95. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. In this confirmation that was sent it explains again the cost of the 14 day trial and what will happen after the 14 day trial ends if you do not cancel. The trial ended October 22, 2022. The cancellation for this account was on October 25, 2022. We have added evident of the charges and the initial email of the purchase you made. In the future, you can contact us through our online chat on our website, email [email protected] or call us at ************. Thanks for using PDFSimpli.