Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WorkSimpli/PDFSimpli has continuously charged my REMOVEDcredit card $49.95 a month, totaling $799.20, despite my explicit attempts to cancel. Their billing system continues to aggressively run my card, resulting in multiple recent bank declines. I demand a full refund of all 16 unauthorized charges immediately.

  

  Business Response

  Date: 08/28/2026

  Dear Mr. REMOVEDhave reviewed the concerns raised in your BBB complaint, including your allegation that PDFSimpli/WorkSimpli repeatedly charged your REMOVEDcard $49.95 despite your attempts to cancel, resulting in 16 unauthorized charges totaling $799.20.

  At this time, we are unable to verify the account or transactions described in your complaint based on the information provided. We searched our support ticketing system using the name REMOVED, the email address you provided REMOVEDand the available contact information associated with the complaint. We found no support requests, cancellation attempts, or other correspondence under those details. This BBB complaint appears to be our first documented interaction concerning the matter.

  Our system does not simply disregard cancellation requests. When a customer contacts our support team to cancel, the request is documented and processed accordingly. Therefore, if you previously attempted to cancel, please provide evidence of the first cancellation request and, if applicable, any subsequent attempts. This may also allow us to further evaluate whether any additional charges warrant consideration under our refund policy.

  We also conducted an additional search of the email records associated with subscription receipts and invoices. This search identified an account using the email address REMOVEDwith the account name listed as REMOVEDT. REMOVED. However, we cannot assume that this account belongs to you. This is an old account that was active from September 2024 through March 2025, with subscription charges totaling $349.95 plus a trial fee. We had already issued a full refund for the most recent charge on that account, and that refund was processed over a year ago. Accordingly, we cannot establish from our records that this is the account referenced in your complaint without further confirmation from you. As the most recent charge on this account was already fully refunded over a year ago, we considered the matter resolved and there are no further actions pending on that account.

  Regarding your statement that our billing system is "aggressively" charging your card, subscription charges are not processed arbitrarily. Charges are generated in accordance with the subscription terms presented and accepted when the subscription is initiated. If a subscription remains active, recurring charges are processed according to those terms. Any declined transactions shown by your bank do not, by themselves, indicate that unauthorized charges were successfully processed.

  You have also requested a refund of all 16 charges. Our refund policy allows refunds for eligible charges made within 30 days of the initial transaction. Therefore, we cannot agree to refund $799.20 without first identifying and reviewing the specific account and transactions involved. The refund policy does not provide for an automatic refund of all historical subscription charges simply because a cancellation is now being requested.

  To proceed with a proper investigation, please email our REMOVEDat REMOVEDwith the following information:

  The email address associated with your WorkSimpli account, or your account ID number. Your account ID can be found in the confirmation email sent when you initially subscribed or under accounts settings by accessing the website.
  The last four digits of the REMOVEDcard being charged.
  The full name shown on that REMOVEDcard.
  A screenshot of the most recent successfully processed transaction from PDFSimpli/WorkSimpli.
  Any documentation showing when you first attempted to cancel, as well as any additional cancellation attempts.
  

  Please do not send your full card number or other sensitive payment information. Once we receive this information, our REMOVEDcan determine which account and transactions are associated with your payment method and continue the investigation. We will also be able to compare any documentation you provide regarding your alleged cancellation attempts with our records.

  We are including supporting documentation from our investigation so far, including the searches performed in our support ticketing system and the information identified through our receipt and invoice records. These documents demonstrate why we are currently unable to confirm the account or the cancellation attempts described in your complaint.

  We are willing to investigate the matter further, but we need sufficient information to identify the account and payment activity before we can make any additional determination regarding refunds.

  Sincerely,

  WorkSimpli

• Initial Complaint

  Date:08/10/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a $49.95 refund from PDFSimpli for a July 29, 2026 transaction. PDFSimpli confirmed by email that my refund would be returned within 57 business days. After waiting the stated period, my bank confirmed that no refund was received and requested a refund/ARN transaction reference. When I contacted PDFSimpli, the agent Yeison, changed the timeline to 710 business days, despite my written confirmation, and repeatedly ignored my request for a refund reference number. More concerning was the agents extremely dismissive and argumentative attitude. Instead of resolving the issue, they told me to wait, refused to transfer me to a supervisor via chat, and responded inappropriately when I asked where they were based and for an employee ID. I have screenshots of the entire conversation and the original refund confirmation. I request immediate resolution and investigation of the agents conduct.

  

  Business Response

  Date: 08/11/2026

  Dear Saeed,

  Thank you for bringing your concerns to our attention. We have reviewed your complaint, the transaction in question, and the interactions you had with our support team.
  Regarding the $49.95 transaction from July 29, 2026, our records show that the funds were addressed on our end and that the applicable refund was processed. We are providing supporting evidence with this response for your review. If the amount is still not reflected in your account, we strongly recommend contacting your bank or payment provider again and providing them with the refund information we have supplied.

  It is also important to clarify that you contacted our support team on the same day the transaction occurred. Based on the timing, it is possible that the amount was still pending or only temporarily authorized by your financial institution and was never fully captured by WorkSimpli. If that is the case, there would not be a separate refund transaction for the bank to locate because the original authorization would simply be released. Your bank is the appropriate party to confirm whether the transaction was actually completed, reversed, or remains pending.

  Regarding your request for an ARN or refund reference, such information is dependent on the payment processor and the status of the transaction. Our support team provided the information available to them and directed you toward the appropriate next step. We understand that you expected the matter to be resolved immediately, but the processing time communicated to you reflects standard banking and payment-processing timelines and is outside of PDFSimpli's direct control.

  We also take your comments regarding the interaction with our representative seriously. Our expectation is that all customer interactions remain professional and respectful. However, we do not consider the characterization of the conversation in your complaint to change the status of the financial matter, particularly since the funds were already addressed on our end.

  You have contacted WorkSimpli through multiple channels, including email and WhatsApp, and we have made reasonable efforts to address your concerns. At this point, we consider this matter resolved from our side. The supporting documentation attached to this BBB response is being provided so that you can review the transaction and refund information directly and, if necessary, present it to your bank for further investigation.

  If your bank maintains that the funds were successfully captured by WorkSimpli and that no refund or reversal was received, please ask them to provide confirmation of that status so the matter can be reviewed further with the appropriate payment records.

  Sincerely,

  WorkSimpli

• Initial Complaint

  Date:08/03/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: PS Photoshop (or the company associated with the charge)Complaint Date: August 3, 2026 On July 28, 2026, I signed up for what was advertised as a 7-day free trial. As part of the registration process, I was required to enter my payment information.However, instead of allowing me to use the free trial, the company immediately charged my account $49.95 within seconds of signing up. I did not expect to be billed because the offer clearly stated that I would receive a 7-day free trial before any charges were REMOVEDsoon as I noticed the unauthorized charge, I immediately canceled the subscription. I also contacted the company at ps-android-REMOVEDto request a refund, but I have not received a satisfactory REMOVEDaddition, I filed a dispute with my bank, REMOVED, because I believe this charge was misleading and inconsistent with the advertised free trial.I am requesting:- A full refund of $49.95.- Confirmation that my subscription has been canceled and that I will not be charged again.- That the company clearly disclose its billing practices so that other consumers are not charged immediately when signing up for a free trial.I believe consumers should receive the advertised free trial without being charged before the trial period has ended.Thank you for your assistance in resolving this matter.

  

  Business Response

  Date: 08/04/2026

  Dear BBB and REMOVEDhas reviewed this complaint and determined that it is based on several factual inaccuracies.

  Mrs. REMOVEDreferences "PS Photoshop," Adobe, and the email address ps-android-REMOVEDWorkSimpli Software LLC is not affiliated with Adobe or Photoshop in any way, and we do not offer a 7-day free trial. Any subscription Mrs. REMOVEDmay have with REMOVEDis entirely unrelated to our company.

  Our records show that Mrs. REMOVEDvoluntarily created a PDFSimpli account on July 13, 2026, enrolling in our 14-day trial for $1.95. During checkout, Mrs. REMOVEDaccepted the subscription terms, which clearly disclose that the membership automatically renews at $49.95 every four weeks unless canceled before the trial ends. Contrary to the allegations in the complaint, the $49.95 charge was not processed immediately after registration but only after the 14-day trial expired. We will provide supporting documentation confirming the enrollment date, acceptance of the subscription terms, and the renewal in accordance with the agreed billing terms.

  Mrs. REMOVEDalso disputed the charge while incorrectly identifying another company as responsible. We would have appreciated the opportunity to address the matter directly before a dispute was initiated and an inaccurate complaint was submitted against WorkSimpli Software LLC.

  Although the renewal charge was valid and processed in accordance with the agreed subscription terms, as a one-time courtesy we have canceled the subscription, issued a full refund of $49.95, and will include evidence of both the account closure and refund confirmation. The refund should be reflected on the original payment method within 5 to 7 business days, depending on the customer's financial institution.

  We respectfully request that the BBB consider the supporting documentation, which demonstrates that Mrs. REMOVEDenrolled in PDFSimpli's 14-day trial on July 13, 2026, agreed to the disclosed billing terms, and that the renewal occurred only after the trial period concluded. WorkSimpli Software LLC remains committed to transparent billing practices and to resolving customer concerns fairly.

  Thank You,

  WorkSimpli

  Customer Answer

  Date: 08/04/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

  Thank you for forwarding the business's response.

  I appreciate that WorkSimpli Software LLC has canceled my subscription and issued a full refund of $49.95. I will monitor my account over the next several business days to confirm that the refund is received.

  Although I still believe the enrollment and billing process was confusing and led me to believe I was signing up for a trial rather than an automatically renewing subscription, I appreciate the company's willingness to resolve the matter by providing a full refund.

  Based on the refund and cancellation, I consider the matter resolved. Thank you to the BBB for your assistance in helping bring this issue to a fast resolution.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:07/20/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: WorkSimpli Software LLC (operating as PDFSimpli)Complaint Category: Billing/Collection REMOVEDIssues Statement of the Problem:I am filing this complaint due to deceptive billing practices, unauthorized credit card charges, and hostile customer service from REMOVEDLLC (PDFSimpli).The company advertises a 14-day trial for $1.95, followed by a subscription fee. However, my payment method was charged for both the trial and a premium subscription almost simultaneously, completely bypassing the 14-day trial period. Furthermore, I was charged a third time just two weeks later.The exact timeline of charges on my account is as follows:June 30: Charged $49.95 by PDFSimpli.com July 1: Charged $0.95 by REMOVEDPDFSIMPLI July 1: Charged $1.00 by REMOVEDPDFSIMPLI July 16: Charged $49.95 by REMOVEDPDFSIMPLI When I contacted their customer support on July 20 to address this billing error, I was met with scripted responses and outright hostility. Agents "REMOVEDPalomino REMOVED" and "Jeison REMOVEDMonsalve REMOVED" repeatedly stated that the $49.95 charge occurs after the 14-day trial, entirely ignoring my documented proof that the $49.95 and $1.95 charges occurred one day apart.Rather than correcting the billing error, Agent Jeison stated, "I'm sorry but you are not able to understand," and promptly disconnected the chat. Both agents abruptly terminated the chat session when confronted with the actual dates of the charges.Desired Resolution:A complete and immediate refund of all charges totaling $101.85 to my original payment method.Immediate and permanent cancellation of any active accounts or subscriptions under my name/email to prevent future unauthorized charges.I request the BBB look into WorkSimpli's deceptive practice of charging premium subscription fees simultaneously with "trial" fees and their systematic disconnection of customers seeking billing support.

  Customer Answer

  Date: 07/21/2026

  Agent REMOVEDabruptly disconnected the chat. The second REMOVEDJeison, accused me of "not being able to understand" before also abruptly closing the chat window without resolving the issue. 
  
  While I eventually received a refund for one of the $49.95 charges after persistent fighting, I am filing this complaint because their billing system is inherently deceptive. Their customer service agents appear trained to evade direct questions and disconnect on customers seeking legitimate explanations for overcharges.
  
  I have a full transcript of the chat and credit card statements available for your review, demonstrating their practices. I request that the BBB investigate this company's billing tactics to prevent other consumers from being similarly defrauded.
  
  Sincerely,
  REMOVED

  

  Business Response

  Date: 07/30/2026

  Dear Ms. REMOVEDyou for taking the time to share your concerns. We sincerely regret that your interactions with our customer support team did not meet your expectations. Providing courteous, professional, and respectful service is important to us, and we apologize if your experience with our agents left you feeling unheard or frustrated. We appreciate this feedback and will ensure it is shared internally for review.

  That said, we would also like to clarify the circumstances surrounding your subscription and the charges in question.

  At the time of enrollment, you signed up for a trial subscription priced at $1.95. As is standard with many subscription-based services, the trial automatically converts to a paid subscription unless it is canceled before the trial period expires. Since no cancellation was received during the trial period, a subsequent subscription charge of $49.95 was processed in accordance with the terms presented at checkout and confirmed in your follow-up email.

  As part of our records and in support of this explanation, we have included the payment receipt that was sent to you on the day you signed up, confirmation of the cancellation of your subscription, as well as the invoice reflecting the refund that was issued.

  We respectfully disagree with the characterization that our billing practices are deceptive. The trial terms, pricing, and renewal conditions are clearly disclosed prior to purchase and reiterated in the confirmation email. While we understand that these details may sometimes be overlooked, they are made available to all customers before and after enrollment.

  As a courtesy, and despite the charge being valid under our Terms of Service, we have already issued a refund for the one subscription charge of $49.95.

  While we regret that your experience did not meet your expectations, we believe we have appropriately addressed your concerns in accordance with our published Terms of Service and refund policy. We appreciate the opportunity to clarify this matter and consider it resolved.

  Sincerely,

  WorkSimpli

  
  

  

  Business Response

  Date: 07/30/2026

  First, we sincerely regret that Ms. REMOVEDwas dissatisfied with her interactions with our customer support team. Providing courteous, professional, and respectful service is important to us, and we apologize if her experience did not reflect those standards. Her feedback regarding these interactions will be shared internally for review.

  After reviewing this complaint alongside the account previously investigated through the BBB, it appears there may have been a misunderstanding that led to the discrepancy.

  The account previously identified under the email address REMOVEDreflects a trial enrollment on July 1, 2026 for $1.95, followed by a subscription renewal of $49.95 on July 16, 2026, after the 14-day trial period had expired. As noted in our previous BBB response, the July 16 subscription charge was refunded as a one-time courtesy.

  In this complaint, however, Ms. REMOVEDreferences an additional $49.95 charge dated June 30, 2026. After reviewing our records, this transaction does not appear on the account associated with REMOVED. This indicates that the June 30 charge may be associated with a different payment method or an entirely separate account that was not identified during Ms. REMOVEDprevious contacts with our support team.

  This also explains why Ms. REMOVEDbelieved the Company's 14-day trial policy had not been honored. Based on the records available at the time, our representatives were reviewing the account associated with REMOVED, which reflected a trial beginning on July 1, 2026 and a renewal on July 16, 2026, consistent with the Company's disclosed billing terms. If the June 30 charge belongs to a separate account, it would explain the discrepancy between the transactions presented by Ms. REMOVEDand the records available to our representatives during their review.

  Because we are currently unable to locate the June 30 transaction using the information provided, additional documentation is needed to identify the corresponding account. We respectfully request that Ms. REMOVEDprovide the transaction receipt, bank or credit card statement, or any identifying payment information reflecting the June 30, 2026 charge of $49.95 by emailing REMOVEDUpon receipt, our support team will promptly investigate the transaction, locate the associated account, and, if it is confirmed to be a separate subscription, review it for the appropriate resolution, including issuing a refund if warranted.

  WorkSimpli regrets the miscommunication that occurred during Ms. REMOVEDprevious interactions with customer support. Based on the information available at the time, our representatives were reviewing a different account than the one referenced in this complaint. The Company appreciates the opportunity to further investigate this additional transaction once the requested documentation is received and remains committed to resolving the matter promptly.

  Thank you kindly.

  Customer Answer

  Date: 08/12/2026

  Hello,for the privacy reason, I won't upload my whole statements but just transactions related to PDFSimpli. Also let me assure you the payments were taken from the same credit card which screenshot is attached, as well. Another question, if this it was individual account, why I was charged as a group account? More than that, I was charged on 7/16 and supposed to have an access for the whole month but found out that my account was completely blocked  same day after communication with your so-called "support".  

  Customer Answer

  Date: 08/13/2026

   
  Complaint: 25069415
  
  I am rejecting this response because:Hello,for the privacy reason, I won't upload my whole statements but just transactions related to PDFSimpli. Also let me assure you the payments were taken from the same credit card which screenshot is attached, as well. Another question, if this it was individual account, why I was charged as a group account? More than that, I was charged on 7/16 and supposed to have an access for the whole month but found out that my account was completely blocked  same day after communication with your so-called "support".  
  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 08/14/2026

  Despite my account was cancelled and closed since July/2026, I was automatically charged again by PDFSimply. Upon contacting their support team, I have received an email response: " Hello REMOVED,
  
  
  Thank you for visiting PDFSimpli. We appreciate your business and value you as a customer.  Per your request, Your account is canceled and you will lose all access on 10 Sep, 2026 and will not be charged any additional fees further.
  
  Let us know if we can be of further assistance. Please do not hesitate to contact us anytime via an email or via call REMOVED) between (9AM-6PM AST) Monday-Friday or via online chat (24hrs EST).
  
  Regards,
  WorkSimpli support team".  How is it even possible reactivate and charge my account without my permission???

  

  Business Response

  Date: 08/18/2026

  Dear Ms. REMOVEDyou for contacting us again. We understand your privacy concern and appreciate you providing the transaction-specific documentation.

  To clarify, the $1.95 trial automatically converts to the standard $49.95 subscription if it is not canceled within the 14-day trial period. The $49.95 charge is the automatic renewal of the base subscription and is not a separate charge for a group account. This subscription allows additional users to be added, and our records show that another user was added to your account. So, you did use this feature while using our service.

  The June 30, 2026 charge was not associated with the account under REMOVEDAfter you contacted our support team, they were able to locate the separate account, cancel the subscription, and issue the applicable refund.

  As for your access for our service, the subscription was canceled at your request after you contacted our support team and requested a refund. Once the subscription was canceled and the refund was processed, the account was no longer active, so continued access is obviously not available.

  We regret any confusion caused during your previous interactions with our support team. Based on the additional information provided, the accounts in question have been addressed, the applicable subscriptions have been canceled, and the relevant charges have been refunded.

  We therefore consider this matter resolved and closed.

  Sincerely,

  WorkSimpli

  
  

  Customer Answer

  Date: 08/19/2026

  Good morning, how is it possible that account was not associated with my email if my REMOVED on that email was charged even after the account cancellation? Shouldn't it rise any questions and prompt to contact the customer to verify the information. I have received an email that a refund will be made for the erroneous charge taken from me on 813/26. Previously, the refund was received same day. Today is 8/19/26, and nothing has been refunded so far. I won't consider this case closed until full refund will be processed. I hope your great team will refrain from repeated charges on the closed accounts in the future.

  Best regards

  Customer Answer

  Date: 08/19/2026

   
  Complaint: 25069415
  
  I am rejecting this response because:Good morning, how is it possible that account was not associated with my email if my REMOVED on that email was charged even after the account cancellation? Shouldn't it rise any questions and prompt to contact the customer to verify the information. I have received an email that a refund will be made for the erroneous charge taken from me on 813/26. Previously, the refund was received same day. Today is 8/19/26, and nothing has been refunded so far. I won't consider this case closed until full refund will be processed. I hope your great team will refrain from repeated charges on the closed accounts in the future.
  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 08/20/2026

  Hello, on 8/17/26 , I have received an email.

  PDFSimpli
  Mon, Aug 17, 6:30?AM (3 days ago)
  
  
  
  to support, 
  
  
  
  
  
  "Hello REMOVED,
  
  
  
  Thank you for using PDFSimpli. We appreciate your business and value you as a customer. Per your request, we are issuing you a refund and your account was closed. You will not be charged any fees for the use of PDFSimpli. 
  
  We refunded your last payment and it should be in your bank account within 7 to 14 days depending on your bank. We also canceled your account from our end.  Thank you for your membership and let me know if We can help with anything additional. "   
  

   

  I would be satisfied after refund will be issued as promised. Until now, I strongly disagree with closing this case.

  Best regards

   

• Initial Complaint

  Date:06/30/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merchant: WorkSimpli Software LLC (PDFSimpli)REMOVEDMy account email: REMOVEDI first signed up for PDFSimpli in 2024 and cancelled the subscription almost immediately. Despite that cancellation, WorkSimpli resumed charging my card. I was billed $3.95 on 06/28/2026, for a service I had already cancelled and was not using.The charges reappeared after I had cancelled, which means my cancellation was either not honored or was reversed without my consent. I am a REMOVEDresident and believe this violates California's Automatic Renewal Law, which requires honoring cancellations and obtaining affirmative consent before charging. I have since disputed the charges with my card issuer and closed the card to stop further billing. I am requesting a full refund of all charges applied after my 2024 cancellation, and written confirmation that my account is closed.

  

  Business Response

  Date: 07/02/2026

  Dear REMOVED,

  Thank you for your message. After carefully reviewing our records, we must respectfully clarify several points.

  Our records confirm that the account associated with REMOVEDwas created in January 2024 and remained active until you cancelled it on May 9, 2024. We have documentation of both your original subscription agreement and the cancellation confirmation email that was sent to you at that time. Should this matter require further review, we are able to provide this evidence.

  The charge from June 28, 2026 was not generated by the account you cancelled in 2024. During our investigation, we found that you also had a separate account registered under the email address REMOVEDThis account was created independently using a different email address and contains a document associated with your name, confirming it belongs to you. Our email correspondence also shows that you acknowledged this second account with our support team and requested that it be cancelled.
  Accordingly, the charges in question originated from this second accountnot from the account you cancelled in 2024. As such, your claim that your original cancellation was ignored or reversed is not supported by our records.

  Both accounts are now fully cancelled, and you will not receive any further subscription charges from us.

  Although we do not agree that any error or violation occurred, as a one-time courtesy we have processed a refund for the most recent charge. Please allow 57 business days for the refund to appear on your original payment method, depending on your financial institution's processing times. For your records, we have also included the credit note as supporting documentation confirming that the refund has been issued.

  We appreciate your understanding and consider this matter resolved.

  Best Regards,

  WorkSimpli

  Customer Answer

  Date: 07/02/2026

   
  Complaint: 24997033
  
  I am rejecting this response because: When I checked my credit card account today, I did not see the refund that was promised by the BBB member.
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 07/10/2026

  Dear Mr. REMOVEDyou for your follow-up.

  We understand your concern. As previously advised, your refund has already been processed on our end. Please note that while the refund is issued immediately by us, it typically takes 57 business days for the funds to appear on your credit card statement, depending on your financial institution's processing times.

  For your reference, we have already provided the credit note confirming that the refund was successfully processed. At this time, no further action is required from your side other than allowing your card issuer to complete the processing.

  If you do not see the refund reflected after the 7 business day processing period has passed, please let us know and we will be happy to assist you further.

  Sincerely,

  WorkSimpli

• Initial Complaint

  Date:06/19/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to translate a document. I went on PDFsimpli. I paid a fee for $1.95 then I saw I was charged another $1. The website said I was a one time fee for 14 days. The document was not translated. I canceled the trial. I saw I was charged another $1.95.

  

  Business Response

  Date: 06/26/2026

  Hello REMOVED,

   

  Thank you for sharing your experience. We'd like to clarify a few points regarding how our service works.

  PDFSimpli does not offer a "one-time fee for 14 days." The $1.95 payment is for a 14-day trial, which provides full access to the service during that period. We do send you an email with these details. If the trial is not canceled before it ends, it automatically converts into a full membership. There are no additional $1.95 charges during the trial period unless there is a specific billing issue that we would be happy to investigate.

  Regarding the $1.00 charge, this is typically a temporary card authorization used by many online services to verify that the payment method is valid. It is not a separate service fee and is generally reversed automatically by your bank.

  If you were indeed charged $1.95 twice, we would like the opportunity to review your account because all we could find was the one. Please contact our support team by email and include a screenshot of both $1.95 charges appearing on your bank statement or transaction history. Once we verify the charges, we'll be happy to investigate and, if appropriate, issue a refund for both transactions. 

  As for the translation itself, there are cases where documents cannot be translated successfully due to factors such as poor scan quality, handwritten text, symbols, tables, or other formatting that makes the content unreadable. This does not necessarily indicate an issue with the website. Our technical support team is available to review these cases and help determine whether the problem is with the file or if there is another issue we can resolve.

  Finally, the trial fee is intended to give users the opportunity to try the service and access its features during the 14-day period. However, if the translation did not work because of a technical issue, please explain what happened in your email to our support team. We'll gladly review your case and, if appropriate, refund the original $1.95 trial charge as well as any additional verified $1.95 charge you believe was made.

  We appreciate the opportunity to review your concerns and assist you further.

   

  -Technical Team: REMOVED

  -Support Team: REMOVED

   

  Sincerely,

  WorkSimpli

  Customer Answer

  Date: 07/04/2026

   
  Complaint: 24961098
  
  I am rejecting this response because:

  The document I wanted translated was not translated and I want a refund. This website is a scam. 
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 07/10/2026

  Dear Mrs. REMOVEDyou for your response.

  We are sorry to hear that the translation did not meet your expectations. However, we would like to clarify that the inability to translate a document does not, by itself, indicate that the service is a scam. Certain documents cannot be processed successfully due to factors such as scan quality, image resolution, handwriting, formatting, or other technical limitations.

  As previously explained, the $1.95 payment was for a 14-day trial, not a one-time translation fee. This information is presented during the checkout process and confirmed in the email sent after enrollment.

  That said, we want to resolve this matter fairly. Since your concern is that the translation was unsuccessful, we are willing to issue a courtesy refund of the $1.95 trial charge. If you also believe you were charged an additional $1.95, we still ask that you provide a screenshot or statement showing that second charge so we can verify and refund it if applicable.

  Please contact us at REMOVEDso we can process the courtesy refund and review any additional billing concerns. Without the requested information, we are unable to verify the existence of a second $1.95 transaction.

  Our goal is to resolve your concern, and we remain available to assist you.

  Sincerely,

  WorkSimpli

• Initial Complaint

  Date:06/17/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial under deceptive advertising terms. I immediately canceled my account and disputed the charges. The merchant used automated billing systems to fight a $1.00 authorization charge on REMOVED, despite losing a parallel dispute for $0.95 from the exact same sign-up sequence. I am requesting a full refund of my dollar, absolute confirmation that my account is completely closed, and that my data is purged so no future subscription fees are ever attempted.

  

  Business Response

  Date: 06/25/2026

  Dear Customer,

  Thank you for sharing your concerns. After reviewing your account, we would like to clarify that we respectfully disagree with your characterization of our service.

  Our records show that you voluntarily enrolled in our introductory trial after completing the checkout process, where the trial price, automatic renewal terms, and subscription conditions were clearly presented before your payment was submitted. We do not enroll customers in subscriptions without their consent, and the trial was activated only after you agreed to those terms.

  We can also confirm that your subscription has been canceled, and no future renewal charges will be processed. Your account is no longer active.

  Although we believe the $1.95 trial charge was valid because access to the service was provided in accordance with the agreed terms, we have made a one-time exception and issued a full refund of the $1.00 as a gesture of goodwill and customer courtesy. This refund is not an acknowledgment that the charge was improper. For your reference, we have included evidence of the issued credit note for the $1.00 refund with this response.

  Regarding your personal information, we have removed your payment details from our system, and there is no active subscription associated with your account. However, if you wish to permanently delete any documents stored in your account, that action must be performed by you, as only the account owner has access to manage or remove uploaded files.

  We hope this resolves your concerns and consider this matter closed.

  Sincerely,

  WorkSimpli

   

• Initial Complaint

  Date:06/12/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2025, I needed to see a document on my phone. I put my credit card into PDF simpli to look at one page for a couple of dollars. I did not agree to any subscription. I didnt realize this as I was paying my bills until May 2026. They signed me up fraudulently for a business account. Im almost 70 years old and retired. My credit card company could only give me back four months, but they couldnt give me back December and January. I have called PDF.simpli several times. I have a file number, they keep lying to me. Ive talked to five different REMOVEDI have all their names. They keep on saying the manager will call me back now today once again theyre saying they cant give me back a refund because my credit card already gave me a refund but the thing is they know they charged me for December and January, which is almost $100 and they refuse to give it back to me. My credit card company could only give me February March, April and May.

  

  Business Response

  Date: 06/12/2026

  Hello,

  We appreciate the opportunity to respond to this complaint.

  PDFSimpli does not enroll customers into subscriptions without authorization. During the registration process, customers are clearly presented with the terms of the 14-day trial membership, including the recurring subscription fee that applies after the trial period unless canceled prior to renewal. Customers must actively agree to these terms before completing registration.

  In addition, a confirmation email is automatically sent immediately after sign-up explaining the enrollment in the trial membership, the renewal terms, the recurring membership amount, cancellation instructions, and the applicable refund policy. As part of our response, we will be providing supporting documentation, including the original confirmation email sent at the time of registration, as well as records confirming the membership remained active until the customer contacted us to cancel on May 14, 2026.

  We understand the customer states they did not notice the recurring charges sooner. However, the account remained active for several months before a cancellation request was submitted. We also note that the customers financial institution already processed refunds for several months of charges as a courtesy.

  Regarding the remaining charges from December 2025 and January 2026, these charges REMOVEDoutside our refund eligibility period. Our refund policy, which is disclosed during sign-up and included in the confirmation email, requires refund requests to be made within 30 days of the charge date. Because these charges were several months old at the time the request was made, they are not eligible for reimbursement.

  We would also like to clarify that multiple representatives reviewed the account and consistently provided the same explanation based on the account history and company policy. There is no additional resolution available beyond what has already been communicated.

  While we understand the customers frustration, we respectfully disagree with the allegation that the account was created fraudulently or without consent. The records associated with the registration confirm that the trial membership terms were properly accepted at the time of sign-up.

  Sincerely,

  WorkSimpli 

  Customer Answer

  Date: 06/12/2026

   
  Complaint: 24938125
  
  I am rejecting this response because: They are lying. They need to prove that I signed up for a subscription because I didnt. Nor did I sign up for a trial. I think its a bait and switch. This company is notorious for doing this. Im not the only one they rip off! I dont care what their policy is. They still ripped me off 100 bucks almost! They should be made to refund me, that is not right. They are taking advantage of a senior citizen! Do they have any dignity or ethics? 
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 06/15/2026

  Hello REMOVED,

  Your claim that you did not sign up for the subscription is incorrect. Our records clearly show that the account was successfully enrolled through the checkout process, and we have already provided documentation supporting this. Simply denying the enrollment does not change the fact that the registration and agreement to the terms were completed.

  The trial and subscription terms were disclosed during sign-up, and confirmation emails containing the membership details were also sent after registration. The billing did not occur randomly or without authorization.

  While we understand you are dissatisfied, accusations that the company ripped you off or acted without ethics are unsupported. Additionally, being a senior citizen does not exempt a customer from reviewing the terms presented during purchase or from charges associated with a completed enrollment.

  At this time, after reviewing the account and the evidence available, we consider our position valid and accurately supported by the account records already provided.
  Any further questions regarding the account should be directed to PDFSimpli customer support directly.

  Sincerely,

  PDFSimpli

  Customer Answer

  Date: 06/22/2026

   
  Complaint: 24938125
  
  I am rejecting this response because: first off the proof that they sent me is even worse than I thought! REMOVEDhad told me that this company started charging me in December well  they were wrong. It was September. So actually they got five months times $49 from me. They can sit there and show this proof that was in the fine print, it was a bait and switch to target people like me. It doesnt make it right and I did get ripped off! Because its a bait and switch thats exactly what it is. Theres complaints all over the Internet about this company. I am one person. I am not a company. Apparently morals and integrity do not come into play, theyre just greedy and they dont care that theyre ripping off seniors! If this was in the fine print that I did not see on my iPhone, then shame on them for not making it more clear! The company should pay me back what they stole from me unknowingly on my part guess, because that is what good faith is about! You obviously see that I never used the service again except for that One time which was $1.95. Shame on you! You should be refunding me my money in good faith!
  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 06/22/2026

  Sure. But we both know that this happens all the time they should be made to be clear and not have suspicious tactics to pull one over on people. You should not have to uncheck a box to not be signed up for a subscription! They are notorious for this, and apparently nobody cares! Keep on ripping off the consumers!

• Initial Complaint

  Date:05/13/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business when you cancel claims that membership comes out today but it doesn't til the 19th corrected business e-mail didn't go through saying unreturned to sender their is a charge pending for the 13th in my bank but membership is monthly and doesn't continue til the 19th see March picture below. The guy charged stating it came today have recording. I demand my money back because it is pending and likely to go through tomorrow or them to contact the bank before I am charged from fraudulent business and tell them they lied and stop trying to charge me for membership for lying to steal money after customer asked to cancel. Complete scammers.

  

  Business Response

  Date: 05/15/2026

  Hello REMOVED,

  We understand your frustration and would like to clarify a few points regarding your subscription concerns.

  Our service operates on a clearly disclosed 14-day trial period. If the membership is not canceled before the end of the trial, the subscription renews automatically according to the terms agreed to during sign-up. This information is presented prior to purchase and is also included in the confirmation email sent after registration.

  Please also note that a pending bank authorization does not necessarily mean a completed charge has occurred. Pending transactions are processed by your banking institution and may either finalize or disappear depending on the banks processing timeline.

  Regarding the returned email, this typically indicates that the message was not successfully delivered or that the email address entered may have been incorrect. Unfortunately, we are unable to process cancellation requests that are not successfully received through our support channels.

  We respectfully disagree with claims that our company is acting fraudulently or attempting to steal money, as our billing terms and renewal policies are disclosed during the registration process.

  If you would like us to review your account and subscription timeline further, please contact our support team at REMOVEDwith the correct account information. Please allow 2448 hours for a response.

  Sincerely,

  PDFSimpli

• Initial Complaint

  Date:04/21/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid 1.95 to convert a PDF file. Shame on me for not noticing whatever fine print they have that states youre signing up for a $59.95 subscription. What person in their right mind would do that. Noticed the charge immediately emailed. I was refunded for 1 month thought that was all I was charged until I noticed recently they had billed multiple months of their subscription charge unknown to me. I reached out to live chat support which was unable to assist and sent me to a support email which told me past 30 days they wont help me. This company relies on people not noticing theyre enrolled in an absorbent automatically renewing subscription fee. Support is lacking and they are unethical at best.

  

  Business Response

  Date: 04/23/2026

  Hello REMOVED,

   

  Thank you for bringing your concerns to our attention.

  Our records indicate that you enrolled in the service in January 2025. At the time of sign-up, the subscription termsincluding pricing, billing cycle, and automatic renewalwere clearly disclosed on the website and required your acknowledgment before completion. In addition, a confirmation email containing these subscription details was sent upon enrollment. For your reference, this confirmation has been resent so you may review the original agreement.

  As outlined in those terms, the subscription renews automatically unless canceled. Our system shows that billing occurred from January through May 2025. You contacted our support team in May 2025 regarding your account, and a refund was issued in accordance with our refund policy at that time.

  Requests for additional refunds submitted significantly outside of the applicable timeframe are not eligible. In this case, your most recent complaint was made in April 2026, nearly a year after the initial resolution and well beyond the period in which additional adjustments can be considered.

  While we understand your concern upon noticing past charges, subscription activity and billing history are accessible within the user account, and multiple support channels are available to assist promptly when questions arise.

  Please also note that, in the event of a chargeback, we retain documentation confirming that the subscription was initiated voluntarily and that the terms were accepted at the time of enrollment.

   

  Thank you for your time,

  WorkSimpli

  Customer Answer

  Date: 04/23/2026

   
  Complaint: 24770523
  
  I am rejecting this response because:

  When I reached out to cancel my subscription in May 2025 it was clear that I did not realize I had been charged for months prior. Advertising a $2.95 charge for 14 days of access then converting to a $60.00 monthly renewal is a clear bait and switch. This business relies on customers not noticing this charge which is clear by the multitude of complaints and online comments about their business. Its operating a business in bad faith. 
  

  The business hides behind policy and terms they know many do not see, blatantly ignoring ethics.

  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 04/24/2026

  Dear Mr. REMOVEDrejection of our response does not change the facts of your account activity.

  At the time of your enrollment in May 2025, the 14-day trial and subsequent monthly subscription fee were clearly presented before checkout and agreed to by you in order to proceed. A confirmation email containing these same terms was also sent immediately after sign-up. The claim that this was a bait and switch is inaccurate.

  Your statement that you were unaware of charges for months prior reflects a lack of account oversight, not a failure in disclosure. Subscription renewals occur exactly as outlined at the time of purchase, and it is the users responsibility to review those terms and monitor their billing activity.

  When you contacted us, your cancellation request was processed, and the matter was addressed in line with our policies at that time. Attempting to revisit charges months laterafter a resolution was already provideddoes not constitute a valid basis for additional claims.

  We categorically reject the allegation that our business operates in bad faith or relies on customers being unaware. Our terms are clearly disclosed, consistently applied, and supported by confirmation documentation.

  Thank you for your time, and we encourage you to carefully review subscription terms and account activity in the future.

  Sincerely,

  WorkSimpli

  Customer Answer

  Date: 04/24/2026

   
  Complaint: 24770523
  
  I am rejecting this response because:

  Presenting the consumer with a 2.95 14 day access charge and having smaller text size about a $59.95 monthly renewal is not common practice from my experience. 
  

  Putting it in the fine print at initial sing up and in an email is not clear. A quick REMOVEDsearch will show many customers have complained about this topic and still have this concern. The fact the business hasnt charged the way they operate implies its a business strategy to REMOVEDcustomers in with a 2.95 charge when they need one PDF converted then hope they dont cancel or notice a $59.95 fee. while I acknowledge the charge is technically displayed it would be more obviously (or offer a different pricing model) if the business wasnt hoping people fail to notice.

  The resolution completely fails to acknowledged or rectify that I had been charged for months prior without my knowledge.  
  

  It is few and far between that I complain about businesses. The fact that this company chooses to lean this heavily on reiterating their technical policy and fine print while ignoring customer issues does not feel like a remotely thoughtful response. Id urge all customers to stay away. 

  Sincerely,
  
  REMOVED