Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website only says a one-time purchase is **** dollars. And it charged me ***** via paypal in July 23,2023(transacation id:39650225F5845290V) without explicitly telling me they will do a subscription on the website. And as I called the seller, they said they cannot refund even though they say they have a 30- day no question refund policy. The company is shady

  

  Business Response

  Date: 09/06/2023

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ******************* was on July 9, 2023 for our 14 day trial full access for a cost of $1.95. We do not offer Free trials or One time deals. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of the email that was sent on July 9, 2023 with the information of your subscription and what will happen after the 14 day trial ends. Your welcome email for the paid subscription was sent on july 9 2023, The cancellation for this account was on July 27, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 on July 24, 2023 within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added an example of the terms and conditions  you must accept before it allows you to pay for your trial. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original transaction was on 11/1/2022 which was for a PDF editing application that was web based and a subscription service. I used it at work and for 1 document. After completed I canceled the subscription so I should have only had the initial charges and maybe 1 month at most since I discontinued and no longer used the product.Charges continued to go on until June 2023 of $39.95 with 2 charges that were actually charged in May. I am not sure why I was double charged in a month even if I had an active subscription. I have tried using my email and my phone number to login to my account, but it would not pull up any account. I finally had the company cancel my credit card and they told me, "You will not be charged any fees for the use of PDFSimpli." which was great, so I was expecting all the charges to be reversed but now they are backtracking and are only refunding 1 month.The send me 4 files that were used with the software which was great. The 1st file is the one I used and edited. The 2nd one is not mine and some lease/rental contract. The last 2 files are for another employee at the dealership it looks like with their name on it! So, it shows the account was probably on the work computer and my CC information saved on there. So, with this information I am waiting on a reply from them but last response they sent me a copy of their terms and conditions and are already backtracking from what they already told me about refunding me.

  

  Business Response

  Date: 08/31/2023

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ******************* was  for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. This email gives the information of your subscription and what will happen after the 14 day trial ends.  The cancellation for this account was made on July 17, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 within our refund policy. We went above and beyond and refunded two more charges for a total of 3 refunds. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

  Customer Answer

  Date: 09/08/2023

   
  Complaint: 20443954
  
  I am rejecting this response because: When I called support, they clearly said they were going to cancel my account and I would not be charged any fees for the use of the program. Their email that they sent confirmed the same thing as well. This email was sent by 2 different people, so I am not sure what changed. "Thank you for using PDFSimpli. We appreciate your business and value you as a customer. Per your request, we are issuing you a refund and your account was closed. You will not be charged any fees for the use of PDFSimpli." I offered to pay for 1 month during this phone call because I told the customer service person that I did use the program for 1 document, and they were insistent that it was no problem and that my fees will all be refunded back to me. This was your company that promised this and I even offered to pay for 1 month when I used this program. Also, when you sent me the documents that were used with the program you could clearly see the everything except the 1st document was NOT mine. It had a different name on it. Even in the event of fraud where it was not me using the application you will still leave me no opportunity to just refund me charges that were not even by myself.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/18/2023

  Hi

  Thank you for your response. We have done everything  possible within reason for your account. Not only we refunde the las charge we went above and beyond to refund you a total of 3 charges. Unfortunately there is nothing else we can do we added a screen shot of the 3 charges refunded. We are sorry to see your rejection. this is the most we can do. we alway inform our customer about our subscription before they pay and accept the terms and conditions. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.

  Customer Answer

  Date: 10/09/2023

  This does not make any sense.  I made the initial purchase, but then someone else used my card. It was loaded on a work computer and their documents that provided which they show were edited had another person's name on them and were not completed by me. Since they used my computer, they reactivated my account, and these charges should be fraud. Not only that but when I called, I was told that all the charges would be refunded, and I offered and insisted on paying the 1 month I actually used the services. I send the email copy which shows exactly that same promise that I was emailed saying they would refund me for using their program. It was fraud from whoever used my computer after me you can see the name on the document, and I was already told the payments would be refunded. This is a scam and should not be acceptable. They did not make a good faith refund and they have been a pain to work with after their initial customer service and have been impossible to reach.

  

  Business Response

  Date: 10/26/2023

  Hi 
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ******************* was on Nov 01, 2023 for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. The cancellation for this account was on July 17, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 on June and the double charges in May. We went above and beyond within our refund policy. You should see the funds reflect in your account in 5-7 business days.a cancellation for your account was made It is no longer active. We added evidence of the terms and condition you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.
  
  

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* Account : ******************* Dear Sir/*****,I am writing to complain about the billing practices of the website *******************************. I selected the one-time payment plan of $1.95 and immediately canceled the subscription. However, I later discovered that my credit card was continuously charged without my consent. In total, there were 12 charges of $24.95 each, amounting to $299.4, while an annual subscription costs only $50. This raises concerns about misleading pricing and the lack of accessible transaction records on the website. Despite my complaint, the company only offered to refund two months' worth of charges, which I find unacceptable. I hope the Consumer ************************ can investigate this matter and ensure fair treatment for consumers. I request a full refund of $249.4 and transparency in billing practices to prevent further deception.Sincerely ************

  

  Business Response

  Date: 08/14/2023

  Hi
  We do not offer one time deals. Initial sign up for the account under ******************************* on Sep 06, 2022 for our 14 day trial. After the 14-day full access ended your account was enrolled in the $24.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of the email that was sent on Sep 06, 2022 with the information of your subscription and what will happen after the 14 day trial ends. Your confirmation was sent Sep 06, 2022, The cancellation for this account was on July 27, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for two charge of  $24.95 on July 27, 2023. We have a 30-day no questions asked refund policy. We went ahead and refunded a second charge with in our policy. You should see the funds already reflect in your account.  A cancellation for your account was made.  It is no longer active. We added evidence of the terms and conditions you accepted before you pay and also evidence of the charges refunded for additional information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  

    

  
  

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20388513
  
  I am rejecting this response because:
  I am concerned about the absence of payment notifications for my account after the initial receipt. I noticed unauthorized charges on my credit card statement linked to your service, as no payment confirmations were sent. Unlike other platforms, your lack of communication raises questions. I request an explanation and **************** to this matter, as it could mislead consumers. Kindly address this concern promptly.
  Sincerely,
  
  *************

  

  Business Response

  Date: 08/31/2023

  Hi

  Unfortunately we do not have a one time deal as you mentioned. We send emails to our customer for initial subscriptions with the terms and agreement they accepted. We never mention we will send you additional emails. The charges made where authorized once you accepted the terms and conditions. They account was not canceled on time and entered our base subscription option. We issued a refund for the charges made within our refund policy. We went above and beyond and refunded you a second charge. This is the most we can do. You should see your refund within 5-7 business days. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

   

  
  

• Initial Complaint

  Date:07/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going over my bank charges today which I guess I should do more often because I noticed a charge for $39.95 from a PDFsimpli company, I was shocked I went back to see if I had any other charges because the only time I authorized a charge was for one document to be converted to a PDF. I was shocked, I have been charged 3 months in a row for something I've never used never gave authorization for this is a scam for a company to make money I am very disappointed. And as I can see by the other complaints I'm not the only one who feels this way. I notified my bank as soon as I realized this morning that these are fraudulent charges. This is a corrupt company 100%

  

  Business Response

  Date: 07/31/2023

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ************************************ was on May 4, 2023 for our 14 day trial full access for a cost of $1.95. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of your email  of the paid subscription that was sent on May 4, 2023 with the information of your subscription and what will happen after the 14 day trial ends. The cancellation for this account was on July 17, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 on July 17, 2023 within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added an example of the terms and conditions  you had to accept before it allows you to pay for your trial. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.

  
  Thank you for using PDFSimpli.
  

  
  

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20329994
  
  I am rejecting this response because:
  Hello, like I said this is a scam. I attached the actual only email in my inbox with a subject payment receipt, which at the time would of been as your misleading information for only $1.95 for the single transaction. I never received any emails ever from your company with any other payment transaction receipt or any emails for any thing else ever but was charged for 3 following months the $39.95, why would you not send a receipt for those? Because you know you were charging me unauthorized and unknowingly. This has taken a lot of my time and I feel this way a malicious act of fraud on your companies behalf. Definitely should not be BBB accredited.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/31/2023

  Hi

  Unfortunately we can only refund the charge under our policy. The refund was initiated you will see it fro 5-7 business days. We have provided the evidence of the email that was send and example of the payment page where the terms and agreement have to be checked in order to pay for your subscription. PDFSimpli does not work under any fraud or scam we send email information to our customer of their initial sign up and their cancellation. All charges where authorized when you selected the terms and condition on our website. In the future, you can cancel any time no questions asked. Contact us through our online chat on our website, email ********************************* or call us at ************. Thanks for using PDFSimpli.

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20329994
  
  I am rejecting this response because: ************ is fraudulent.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up this morning to a charge on my account for $39.95, which almost over drafted my account. I paid a little while ago for a pdf and it said there was a 14 day free trial. To which after I got the *** I cancelled the subscription immediately. Clearly, it didnt work I guess and now I dont have money to fill my tank before work. I am extremely aggravated because I made sure to cancel the subscription right awaybut I was still charged nearly $40 for getting one ***. I canceled it again, just now, hopefully it actually works this time because if I get charged another $39.95 for something Ive tried to cancel twice and have received one product forthats just absolutely outrageous.

  

  Business Response

  Date: 07/26/2023

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ****************************************** was on june 28, 2023 for our 14 day trial full access for a cost of $1.95. We do not offer Free trials or demos. After the 14-day full access ended your account was enrolled in the $39.95 option. After every Trial purchase we send an email to our customers to confirm their Account is active. We added evidence of the email that was sent on June 28, 2023 with the information of your subscription and what will happen after the 14 day trial ends. Your confirmation email for the paid subscription was sent on june 28 2023, The cancellation for this account was on July 13, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 on July 26, 2023 within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added an example of the terms and conditions  you must accept before it allows you to pay for your trial. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon reviewing my billing statements, I noticed that this company was fraudulently charging my account in the amount of $39.95 each month. I never once authorized these charges nor used this service. I contacted WorkSimpli to inform them of the fraud and the fraudsters themselves replied saying all they would be willing to do is refund the most recently charge rather than the several fraudulent charges that were never authorized. They can also confirm on their own end that I was not using their services and did not authorize the charges yet they continue to deflect. They reference their terms of cancelling a free subscription but I was never the one to sign up for this in the first place and someone else illegally used my payment information yet they take zero responsibly and do not honor the laws based around fraudulent charges such as this case.

  

  Business Response

  Date: 07/06/2023

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under *********************** was on May 16, 2022 for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of the email that was sent on May 16, 2022 with the information of your subscription and what will happen after the 14 day trial ends. Your confirmation was sent May 16, 2022, The cancellation for this account was on July 03, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 that is within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay and the email that was send to you confirming your initial subscription on May 16,2022. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20276169
  
  I am rejecting this response because:
  

  They continue to refer back to their Terms and completely disregard the fact that it was NEVER me who signed up for this account. Someone else unauthorized used my PayPal account to make these charges fraudulently. Their Terms have nothing to do with this as this is NOT a case of me signing up and not cancelling, this is a case where someone FRAUDULENTLY used my PayPal account and even when ********************** is aware of this fraud, they refuse to act upon it.

  Sincerely,
  
  *************************************

  

  Business Response

  Date: 07/07/2023

  Hi

  Sorry We have no knowledge of the fraud you are claiming. Did you send any confirmation from your bank or evidence about this issue. We do not know if this account was fraudulently charged without an evidence. The account was created  for the 14 day trial and was never cancelled. You must claim this with your bank accordingly. We have refunded the amount that is within our refund policy date. We can no longer issue a further refund. 

  Thank you

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20276169
  
  I am rejecting this response because:

  WorkSimpli was informed of this in writing and they are playing 'dumb' but I have evidence of informing them of the such. I also informed PayPal of this matter and PayPal advised me to contact WorkSimpli but rather than investigating themselves or complying with regulations, they play 'dumb' and refer back to their Terms which have NOTHING to do with fraudulent charges. They continue to backtrack on their words and run an illegitimate business where when informed of fraud they attempt to weasel their way out of it, but I will continue to pursue until WorkSimpli does what they are required to do and refund me all fraudulent charges and investigate this properly.

  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the PDFSimple.com website I paid $1.00 on Mar 13, 2023 to try the software. It was useless to me and I moved on. I then later began receiving monthly charges of $39.95 to my credit card (4 months now for $159.80. Any agreement that I may have inadvertently acknowledged with a mouse-click was buried in fine print. I also never received any communication or acknowledgement from them that I had signed-up for their on-going service. Clearly their business model is to sucker people into an on-going charge unwittingly.

  

  Business Response

  Date: 06/22/2023

  Hi 
  We have a 30-day no questions asked refund policy. Initial sign up for the account under **************************** was on March 13, 2023 for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of the email that was sent on March 13, 2023 with the information of your subscription and what will happen after the 14 day trial ends. Your confirmation was sent March 13, 2023, The cancellation for this account was on June 20, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 on June 22, 2023 within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.

  Thank you for using PDFSimpli.

  
  

  Customer Answer

  Date: 06/24/2023

   
  Complaint: 20209629
  
  I am rejecting this response because: Included is a log of emails I received from PdfSimpli.  The last two (June 20 and June 23, 2023 were received after I called them and cancelled.) The one from March 13, 2023 at 10:13 AM acknowledged my logging-in, but made no mention of a monthly reoccurring charge.  I did not receive the alleged email of the same day, time-stamped at 10:16 AM, that they sent to you.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/06/2023

  Hi

  Hope you are well. You are correct the last 2 emails send by us on june 20, 2023 and june 22, 2023 where after you Cancel. The account has been active until june 20  2023 once you cancelled we send an email confirming the cancellation of your account. We refunded your account for the last charge in june 22, 2023 for the amount of $39.95. The welcome email send in march 13, 2023 has the same date as the document you provide and the same date as the documents we added. The time may vary because we are in different time zones but the subscription date was the same. You paid for the trial on that day and did not cancel your account after the 14 day trial ended. We added the evidence and marked where its mention the date where the monthly recurring charge begins. This information appears in the email that was send to you in March 13, 2023. Please review the documents that have been added to confirm that the correct information was provided. Thank you for using PDFSimpli.

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20209629
  
  I am rejecting this response because: As I said the last time, I never received an email with language explaining the auto-renewal feature: [email protected].  I had no knowledge of this until it began showing up on my credit card statement.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/12/2023

  Hi 

  Thank you for your response we are sorry you still think this way even with all the evidence we have provided. We have send numeros evidence with all the information that was provided. We have a 30 day refund policy and we have completed this refund. You should be seeing your refund soon. There is nothing else we can do on our end. Thank you for using PDF simpli

  Customer Answer

  Date: 07/16/2023

   
  Complaint: 20209629
  
  I am rejecting this response because: We are in a circular argument now.  I reiterate that I did not receive the alleged email informing me that I was subject a monthly charge.  I find your business practices to be unethical and reprehensible, designed to bilk an unwitting public.  I will continue to do I can to discourage anyone from using your service.  It is too bad that you stoop to gain revenue in this way.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with PDFSimpli under very deceptive pretense. This shady website advertises their services on ****** as being free. When I got onto their site, I found I had to pay $1.95 to edit one pdf, and I thought ok, that isn't bad. Yet - Today I found 3 different charges of $39.95 on my account from this site. I edited ONE pdf file, just ONE, back in March, and due to unclear and very deceptive fine print that even my eyes could not read clearly, I am being charged $39.95 a month by these swindlers. I have seen their responses to other people, claiming their subscription and 'refund policy' are both very clear - these are lies. They are NOT clear, or I doubt so many people would edit pdf's through them. Today I spoke with a very rude agent during chat support, who seemed to have English as a second language - so this is probably an offshore company. I could be wrong, however. The point is that they engage in very deceptive and predatory billing practices, and need to be shut down. Do not respond to me with your lies of clear subscription and refund policies. I did not even want a subscription! I just wanted to pay $1.95 for the ONE pdf file I edited and that is IT. These criminals need to be shut down. I want a refund for the months of April and May also.

  

  Business Response

  Date: 06/22/2023

  Hi 
  We have a 30-day no questions asked refund policy. Initial sign up for the account under *************************************************;was on March 06, 2023 for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. Your confirmation was sent March 6, 2023, We have attached the evidence of the email confirming your subscription and additional information of your registration that was sent on March 6, 2023. The cancellation for this account was on June 16, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 on June 13, 2023 within our refund policy. You should see the funds reflect in your account in 5-7 business days.a cancellation for your account was made It is no longer active. We added evidence of the terms and condition you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.
  
  

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20198413
  
  I am rejecting this response because:
  

  This company uses negative option billing, and they do not use it in such a way that makes their outrageous subscription prices clear. It is illegal to use negative option billing in that manner in the **, and *********** is a ** territory. Or is this company not actually in ***********, where they claim? Regardless, not even my 20/20 vision can easily pick out the fine print of their ridiculous subscription. It is absolutely NOT clear -- so unclear that I thought I had purchased one-time PDF editing. This kind of grift is really not ok.
  

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/12/2023

  Hi

  Thank you for your response. All of our billing options are displayed in the website and our customer have to choose which option they want to start their 14 day trial. We have a $1.45 and $1.95 option. In both options it is mentioned if the account is not cancelled within the 14 day trial it will continue as a monthly subscription. The information is clear and there is no negative billing made. We provide contact options and information for your cancellation it is all in the website and then sent by email after a purchase is made.Our offices are in ***********. We are always available to assist our customers if they have question about their account created. In order to process with the purchase trial you had to accept terms and conditions. We do not offer one-time PDF editing there is no option or advertising in our website for a one time deal. Please provide evidence of this one time deal option that you mentioned. All of our information is clear.  In the future, you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.
  
  

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20198413
  
  I am rejecting this response because:

  No, the information is NOT clear, especially if myself and countless others who have complained here thought they were purchasing a ONE TIME EDIT. Your info is in fine print. I know what negative option billing is and that is exactly what is on your website.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PDF Simpli offers a 30 day trial before you are billed an OUTRAGEOUS $39.95 per month just to convert files... They do not give you a warning before you are billed, they just simply take the money and refuse to refund you. Stay away from this very scammy company, and just buy the proper conversion software, or hire someone on Fiverr. What a ripoff!

  

  Business Response

  Date: 06/01/2023

  Hi 
  

  We do not offer free trials; we have a 14 day trial not a 30 day. The price for this 14 day trial is for  $1.45 or $1.95. Unfortunately with the email you provided ** under ************************  there is no account created. Please provide ** with the correct information to be able to assist you. After the 14-day full access ended your account is enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. Before you pay we mention what will happen if you do not cancel the account within the 14 days you will be enrolled on our base subscription for $39.95. We added evidence of our webpage for this information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.
  
  

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using it once, they took $1.45 for a PDF file.I didn't have any subscription with this company, yesterday you charged me $39.95, for which I did not approve that money to be taken from my PayPal account. I am asking for a refund. I am waiting for my money now. You need to be shutdown for bad business practices

  

  Business Response

  Date: 05/25/2023

  Hi 
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ********************* was for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. In the email it is mentioned what happens to your account after the 14 day trial ends and you don't cancel your account. The cancellation for this account was made. We have attached the evidence confirming the cancellation and refund of the account. We went ahead and refunded your payment for  $39.95 . You should see the funds in your account in 5-7 business days.a cancellation for your account was made It is no longer active. In the future, you can contact ** through our online chat on our website, email ********************* or call ** at ************. Thanks for using PDFSimpli.