Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A person named ********* opened an account using my card. When I discovered this and called to dispute the charges, ****** told me she would only reverse the last charge and to call my bank. When I asked if there was a manager I could speak with she hung up.I called back and was told charges are only refundable for 30 days, my last 2 charges were less than 30 days apart and they wouldn't refund them. While I will work with my bank to get these funds disputed, they are allowing people to open and maintain accounts that do no match the credit card. **************** was incredibly rude. I was hung up on when trying to resolve an issue, and attempting to get information.

  

  Business Response

  Date: 01/08/2024

  Hi
  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, I want to express our sincere apologies for any inconvenience you've encountered. We take your concerns seriously and have taken immediate steps to address the issues raised. To resolve this matter, we will need the email that was used to log in to take a look at your account to be able to assist you. We could not find an account under ************************** The only additional information provided is the name of  ************************** We need more details to locate the account. Once we have your account we can verify the issue that you are mentioning. Please provide us with the information to be able to assist you or contact us at ************* for our customer support or by email at ********************************** Thank you for bringing this to our attention, and we appreciate your understanding.
  Best regards

• Initial Complaint

  Date:12/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/19/23 I received confirmation that my account was canceled as requested. From that day, Ive been charged 4 times per month for a pdfsimpli subscription while simultaneously paying for one time use. I am requesting a refund for all charges beginning after 8/18.

  

  Business Response

  Date: 12/14/2023

  
  Hi 
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ******************** was on August 08, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase with the information of your subscription and what will happen after the 14 day trial ends. The cancellation for this account was on December 01, 2023. We did not receive any cancellation request before that.  Unfortunately we can only refund the charge withing our 30 day refund policy. We went ahead and refunded your payment method  for the charge of  $39.95 that falls within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for the trial.  In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 2 times in the last two months (31 Oct 2023 and 28 Nov 2023) from this company even though I used only 14 day free trial of their Resume Builder web service. I canceled my subscription before the end of that 14 day trial because I didn't need the service any more. Just now I have noticed two transactions through Paypal on behalf of this company. I want a full refund of these two transactions ( 79,90 ) that I didn't give my consent to. On Resume Builder profile there's no information on billing and payments history at all, it just says that I am on a free plan and a botton to upgrade.

  

  Business Response

  Date: 12/14/2023

  Tell us why here...
  
  Hi 
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ****************** was on October 16, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase with the information of your subscription and what will happen after the 14 day trial ends.The cancellation for this account was on December 1, 2023. We did not receive any cancellation request before that.  We went ahead and refunded both payment method  for the charge of  $39.95. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

• Initial Complaint

  Date:11/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an account someone stolw.my card and open an account I asked them to refund the money because they so not have any info but my card nut my name on the account they refuse even though my card is used for fraud They refuse to close and refund instead after the email they charged me twice in one month for a subscription of ***** which I never gave permission for

  

  Business Response

  Date: 12/14/2023

  Hi,
  We are sorry for the inconvenience. We have a 30 day refund policy. As per our record, There was an account via ***** ending ****" created on October 11, 2023 with a plan for "Unlimited printing and downloading for 14 days. After 14 days, auto-renews $39.95 billed every 4 weeks". This is the monthly subscription in which you were enrolled. Per your request in November 20, 2023, we issued you a refund and your account was closed. We refunded your last payment and it should be in your bank account within 7 to 14 days. We added evidence of the refund initiated and the account cancelled.  In the future, You can contact us through our online chat on our website, email ********************* or call us at ************.Thank you for using PDFSimpli.

  
  
  
  
  

  
  

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 14 day trial for $1.95 on 11.20.23. I am pasting in what the invoice says...."Unlimited printing and downloading for 14 days. After 14 days, auto-renews $39.95 billed every 4 weeks " Now I am locked out of the account until I upgrade. This is a conversation that I had with an agent this evening:Hi, I purchased a 14 day work time yesterday. I was able to process alot of my files, but then they started showing 11.21.23 when it was still yesterday. Now I am still locked out. Can you tell me when I might be able to get back in? ************Hello! I'm ***** How can I help you today? You see above ************Please share your Email address to assist you further. You ****************** ************Thanks! Please stay connected to the chat for a few moments. You I bought it at 11:29am, so that 24 hour time frame should be up by now ************Did you delete your all documents from the pdfsimpli dashboard? You yes, I was hoping that if I cleared them up, it would free up space and I could continue, but it didn't ************You need to upgrade your account to a $39.95 monthly Subscription to continue. You no, I bought a 14 day, not 14 hour time frame ************Yes, you can only edit, convert, upload, and download 10 documents in 14 days trials. You it did not specify that in the invoice at all!!!not happy about deceptive advertising and I did alot more than 10 documents so try again ************You need to upgrade your account to a $39.95 monthly Subscription to continue. You I will definitely be leaving a complaint with the BBB about this.Now, as I am approaching a deadline, I cannot finish the project without spending more money. I feel that they were not honest about the 14 day trial, and the agent did not seem willing to make it right. I know that it is only $1.95, but it is the principle that matters to me.

  

  Business Response

  Date: 12/05/2023

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account is ******************  for our 14 day trial. This trial is for 14 day with unlimited access we are sorry for the inconvenience with your account. With this subscription you should not be lock out. We have cancelled your account and you will not be charged for our monthly subscription. We went ahead and refunded your payment method  for the charge of $1.95. You should see the funds reflect in your account in 5-7 business days.  In the future, you can contact us through our email ********************* or call us at ************.
  Thank you for using PDFSimpli.

  
  
  

  
  

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for looking into this for me. Sounds like it was just an agent who was not familiar with the policy.
  
  *********************************************

• Initial Complaint

  Date:11/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't realize I was buying a subscription I paid the **** fee for viewing the resume it helped me create, I had no idea i was signing up for a monthly fee, I wish to cancel this subscription

  

  Business Response

  Date: 11/27/2023

  Hi

   We can not find an account with the email ************** please provide the email address that was used to sign up the account. After every subscription purchase we send an email to our customers to confirm their purchase with the information of your subscription and what will happen after the 14 day trial ends. When the trial ends you will continue with our service with the base subscription option for $39.95. We have added the terms and conditions that are agreed before you pay for the trial. It mentions what will happen to the account after the trial ends and it is not cancelled. We can assist you to cancel your  account we need the correct email address in order to do this. Please do not add the credit card information to this response, call us or use our chat for this issue. You can contact us through our online chat on our website, email ********************* or call us at ************.

  Thank you for using PDFSimpli.
  

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed when I have canceled multiple times. **************** hanging up on me and then will not take my call.

  

  Business Response

  Date: 11/17/2023

  
  
  Hi
  We have a 30-day refund policy. Initial sign up for the account under ********************* was on October 18, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of multiple account created and we sent emails to all accounts with the information of your subscription and what will happen after the 14 day trial ends. We did not receive any cancellation request before the time period of the trial or after.  We went ahead and refunded your payment method  for the charge of  $39.95 on Nov 4, 2023 within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20822163
  
  I am rejecting this response because: I have asked multiple times for cancellation and refunds. Your process is broken,, and I believe on purpose. I manage multiple businesses and have a good overview on your business practices. Your policies and procedures regarding cancellation are structured to create friction within the customer profile. In other words, after management of ten different profiles for 10 different companies and using your portal I can definitely say that your business structure is a failure and disappointment. I do not accept anything you have to offer as it is not one incident it is multiple. I believe a legal class action is the only thing that would alter your business practices as with multiple phone calls for multiple accounts and multiple emails, you dont want to do what is right. I will not be the one that pursues this, but someone will. 
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 11/27/2023

  Hi
  
  We regret to learn about the recent issues you encountered while using PDFSimpli. We've issued the refund that was within our refund policy and sent evidence of this transaction expect this from 5- 8 buisnness days.

  Our primary aim is to guarantee your satisfaction and provide you with a superior experience while using PDFSimpli. To this end, we invite you to get in touch with us through our website's live chat, via email at ********************************** or by calling us at ************** next time you have this issue. Please don't hesitate to reach out so that we can work together to address your concerns.
  
  Best regards,

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged since May 2023 $39.95 a month for service I did not authorize. I used their automated system and followed prompts to cancel last month in Octobet 2023. I was billed again on 11/2/2023 without permission for another $39.95. They refused to issue refund and told me to get a refund from the BBB! they are illegally charging my card and are not authorized to do so. I want a full refund dating back to the first charge. I have not used this service past an initial trial and I canceled it back in May, then again in October.

  

  Business Response

  Date: 11/17/2023

  
  
  Hi
  We have a 30-day refund policy. Initial sign up for the account under ******************************************  for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of the Payment page that has the  terms and agreement accepted. It also mentions the information of your subscription and what will happen after the 14 day trial ends., The cancellation for this account was on nov, 2023. We did not receive any cancellation request before that.  We understand you mentioned you cancelled the account at some point in Oct.  We went ahead and refunded your payment method  for the last 2 charges of  $39.95 that is within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************ during your trial period if you have any questions .
  Thank you for using PDFSimpli.
  
  

  Customer Answer

  Date: 11/23/2023

   
  Complaint: 20814749
  
  I am rejecting this response because: I did not use the service past the trial and I never received a email from them saying my subscription ended and that I would be charged $39.95 a month. I never logged in or used their service past the trial yet I was charged repeatedly without my knowledge. I finally realized this was going on in Oct. I want a full refund dating back to May 2023. This is completely Unacceptable and the customer service rep was very rude and told me if I want refund to go through BBB!!  Please ISSUE FULL REFUND FOR ALL MONTHS OF UNUSED SERVICES IMMEDIATELY. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/28/2023

  Hi 

  We regret to learn about the recent issues you encountered while using PDFSimpli. We have added evidence of the email that was sent in may 2, 2023. In this email it mention all the information of your account once the trial ends. We did not receive an email prio the cancelation made we have refunded your account for the charge the is withing our refund policy. In the future we invite you to get in touch with us through our website's live chat, via email at ********************************** or by calling us at **************. Please don't hesitate to reach out so that we can work together to address your concerns.

  Thank you

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20814749
  
  I am rejecting this response because: it is a generic respondr. I never accessed or used the site after initial trial ended. I never logged in again, yet I was charged $39.95 a month without my knowledge or permission.

  I want a full refund of all monies taken from my account dating back to May 2023. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10, 2023 I purchased access to edit a PDF from PDFSimpli and it states on the website that its for 14-day access. Today, October 25, I noticed a charge from PDFSimpli for $39.95.When I called to ask what the charge was for I was told that I had a subscription. When I told the ******** Service Agent I only signed up for the 14-day access she said I had signed up for a subscription. I told her I didnt select to continue with a subscription and I asked her to cancel the subscription and issue a refund since I know I didnt request a subscription. You will even notice on the invoice that there is no mention of a continuing subscription.I called twice and both CSRs told me they would not issue a refund. Please help! The company also states they have a BBB Rating of A which when I just looked it up appears to be false so can you please do something so that consumers dont think they are a legit company? I work hard for my money and am so tired of being scammed!!! Thank you????

  

  Business Response

  Date: 11/09/2023

  Hi

  We will be able to assist you with the refund.Your Initial sign up was for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. This is all mentioned before you pay for the trial.  After every subscription purchase we send an email to our customers to confirm their purchase.  We have attached evidence were we mention this information to our customers and what will happens after the 14 day trial ends.  We did not receive any cancellation request during the 14 day trial. In order to initiate the refund we need the email you used to create the account. Please respond with this information to initiate the process or you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.

   

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a one time use on this site, paid roughly 4$ - was then charged multiple times on my credit card thereafter with out my consent - 3$ here, 2$ there and then 40$ most recently I've requested refunds with the company and have put stop payments thru my bank.Customer service was unhelpful and rude.

  

  Business Response

  Date: 11/16/2023

  HI

  We regret to learn about the recent issues you encountered while using PDFSimpli. Your Initial sign up was for the account under ************************ This account was signup for our 14 day trial for $1.95 that was the only initial charged that was made. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We have attached the evidence of the  information of the terms and agreement you accepted. We did not receive any cancellation request before October 19,2023  We went ahead and refunded your payment method  for the charge of  $39.95 that is within our refund policy. You should see the funds reflect in your account in 5-7 business days, A cancellation for your account was made It is no longer active. We added evidence of the terms and condition you accepted before you pay and the charges that where made to your account for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.