Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 14 day trial for $.95 on 10.11.23. "Unlimited printing and downloading for 14 days. After 14 days, auto-renews $39.95. I cancelled the service right after trying the online program because it didn't work for what I needed it for. On Oct 26, Nov 23 and Dec 21 I was charged $39.95 3 times for a total of $119.85. The business is a complete SCAM, ********** needs to shut this business down.

  

  Business Response

  Date: 01/15/2024

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ***************** was on Oct 11, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of the email that was sent on October 11, 2023 with the information of your subscription and what will happen after the 14 day trial ends.The cancellation for this account was on December 26, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 on December 21, 2023 within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information and the cancellation email send for december 26,2023 if you have evidence of  a cancellation made before  December 26 please send it to us and we can assist you.The only request we have for cancellation was made December 26, 2023 we added that evidence.  In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  
  

• Initial Complaint

  Date:12/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 14 day trial offer on October 25. Two days before my trial was to end, I called WorkSimpli and canceled my trial. I was charged ***** on Nov. 9. I called the provided number and got an automated response which stated my call would be returned within 24 hours. I received no call nor message from the company. The same situation happened on Dec. 7. I filed a complaint with Paypal on Dec. 7 and have not heard back from WorkSimpli. I am now owed ***** for the two months.

  

  Business Response

  Date: 01/02/2024

  Hi

  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, I want to express our sincere apologies for any inconvenience you've encountered. We take your concerns seriously and have taken immediate steps to address the issues raised. To resolve this matter, we will need the email that was used to log in to take a look at your account to be able to assist you. Once we have your account we can verify the issue that you are mentioning. Please provide us with the information to be able to assist you or contact us at ************* for our customer support or by email at **********************************************************. Thank you for bringing this to our attention, and we appreciate your understanding.
  Best regards,

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 21028134
  
  I am rejecting this response because: the company asked for the email used with the account, in order for them to look into the charges.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 01/10/2024

  Hi
  I hope this message finds you well. We want to express our sincere apologies for any inconvenience you've encountered. In order to resolve this matter, we will need the email that was used to log in to verify the account. We can not locate the account with only the charges made. For security reason we cannot ask for information regarding you credit card. We will have to work with the email. If you wish to provide your credit card information please contact us at ************** or by email at ********************************** We will be glad to assist you to help resolve this matter as soon as possible.

  Thank you

  PDFSimpli

  Customer Answer

  Date: 01/14/2024

   
  Complaint: 21028134
  
  I am rejecting this response because: the company has not agreed yet to refund the amount requested.
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 01/16/2024

  I would like for this case to be kept open. I initiated a complaint through Paypal, which was how my money was debited at the beginning. This company told me that I must close the complaint in order for them to process a refund. I did so and never received a refund. I do not trust for this to be handled until my money is back in my account.

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged successfully two tines almost 40 dollars to my account with MULTIPLE ATTEMPTS when I contacted the company and gave them my card info and name the first person a ********************* up on me I then called back a woman answered I gave her my info and she said I was making it all up and that she was ending the call and hung up I have bank statements that show I also have hospital paperwork that states I was in hospital for the past 2 months .... this company is not only extremely rude they are fraudulent and accuse people of making things up SMH DO NOT TRUST THEM when I receive a response to my email I have sent with all the proof I will update this as of right now this company should not be trusted!!!

  

  Business Response

  Date: 01/08/2024

  Hi
  I hope this message finds you well. We have recently reviewed your complaint submitted to the Better Business Bureau, and we sincerely apologize for any frustration you may have experienced.
  After a thorough investigation into your concern, it appears that we are unable to locate an account under ********************* associated with the information provided. To help us assist you more effectively, could you please provide additional details such as the account number, transaction ID, or any other pertinent information? This will enable us to locate your account promptly and address your concerns accurately.
  We understand the importance of resolving this matter, and we are committed to assisting you. Please reply to this email with the requested information, or feel free to contact our customer support team directly at *************. We appreciate your patience and cooperation as we work to resolve this issue.
  Once again, we apologize for any inconvenience this may have caused, and we look forward to assisting you promptly.
  Best regards,

• Initial Complaint

  Date:12/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A person named ********* opened an account using my card. When I discovered this and called to dispute the charges, ****** told me she would only reverse the last charge and to call my bank. When I asked if there was a manager I could speak with she hung up.I called back and was told charges are only refundable for 30 days, my last 2 charges were less than 30 days apart and they wouldn't refund them. While I will work with my bank to get these funds disputed, they are allowing people to open and maintain accounts that do no match the credit card. **************** was incredibly rude. I was hung up on when trying to resolve an issue, and attempting to get information.

  

  Business Response

  Date: 01/08/2024

  Hi
  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, I want to express our sincere apologies for any inconvenience you've encountered. We take your concerns seriously and have taken immediate steps to address the issues raised. To resolve this matter, we will need the email that was used to log in to take a look at your account to be able to assist you. We could not find an account under ************************** The only additional information provided is the name of  ************************** We need more details to locate the account. Once we have your account we can verify the issue that you are mentioning. Please provide us with the information to be able to assist you or contact us at ************* for our customer support or by email at ********************************** Thank you for bringing this to our attention, and we appreciate your understanding.
  Best regards

• Initial Complaint

  Date:12/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/19/23 I received confirmation that my account was canceled as requested. From that day, Ive been charged 4 times per month for a pdfsimpli subscription while simultaneously paying for one time use. I am requesting a refund for all charges beginning after 8/18.

  

  Business Response

  Date: 12/14/2023

  
  Hi 
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ******************** was on August 08, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase with the information of your subscription and what will happen after the 14 day trial ends. The cancellation for this account was on December 01, 2023. We did not receive any cancellation request before that.  Unfortunately we can only refund the charge withing our 30 day refund policy. We went ahead and refunded your payment method  for the charge of  $39.95 that falls within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for the trial.  In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 2 times in the last two months (31 Oct 2023 and 28 Nov 2023) from this company even though I used only 14 day free trial of their Resume Builder web service. I canceled my subscription before the end of that 14 day trial because I didn't need the service any more. Just now I have noticed two transactions through Paypal on behalf of this company. I want a full refund of these two transactions ( 79,90 ) that I didn't give my consent to. On Resume Builder profile there's no information on billing and payments history at all, it just says that I am on a free plan and a botton to upgrade.

  

  Business Response

  Date: 12/14/2023

  Tell us why here...
  
  Hi 
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ****************** was on October 16, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase with the information of your subscription and what will happen after the 14 day trial ends.The cancellation for this account was on December 1, 2023. We did not receive any cancellation request before that.  We went ahead and refunded both payment method  for the charge of  $39.95. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

• Initial Complaint

  Date:11/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an account someone stolw.my card and open an account I asked them to refund the money because they so not have any info but my card nut my name on the account they refuse even though my card is used for fraud They refuse to close and refund instead after the email they charged me twice in one month for a subscription of ***** which I never gave permission for

  

  Business Response

  Date: 12/14/2023

  Hi,
  We are sorry for the inconvenience. We have a 30 day refund policy. As per our record, There was an account via ***** ending ****" created on October 11, 2023 with a plan for "Unlimited printing and downloading for 14 days. After 14 days, auto-renews $39.95 billed every 4 weeks". This is the monthly subscription in which you were enrolled. Per your request in November 20, 2023, we issued you a refund and your account was closed. We refunded your last payment and it should be in your bank account within 7 to 14 days. We added evidence of the refund initiated and the account cancelled.  In the future, You can contact us through our online chat on our website, email ********************* or call us at ************.Thank you for using PDFSimpli.

  
  
  
  
  

  
  

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 14 day trial for $1.95 on 11.20.23. I am pasting in what the invoice says...."Unlimited printing and downloading for 14 days. After 14 days, auto-renews $39.95 billed every 4 weeks " Now I am locked out of the account until I upgrade. This is a conversation that I had with an agent this evening:Hi, I purchased a 14 day work time yesterday. I was able to process alot of my files, but then they started showing 11.21.23 when it was still yesterday. Now I am still locked out. Can you tell me when I might be able to get back in? ************Hello! I'm ***** How can I help you today? You see above ************Please share your Email address to assist you further. You ****************** ************Thanks! Please stay connected to the chat for a few moments. You I bought it at 11:29am, so that 24 hour time frame should be up by now ************Did you delete your all documents from the pdfsimpli dashboard? You yes, I was hoping that if I cleared them up, it would free up space and I could continue, but it didn't ************You need to upgrade your account to a $39.95 monthly Subscription to continue. You no, I bought a 14 day, not 14 hour time frame ************Yes, you can only edit, convert, upload, and download 10 documents in 14 days trials. You it did not specify that in the invoice at all!!!not happy about deceptive advertising and I did alot more than 10 documents so try again ************You need to upgrade your account to a $39.95 monthly Subscription to continue. You I will definitely be leaving a complaint with the BBB about this.Now, as I am approaching a deadline, I cannot finish the project without spending more money. I feel that they were not honest about the 14 day trial, and the agent did not seem willing to make it right. I know that it is only $1.95, but it is the principle that matters to me.

  

  Business Response

  Date: 12/05/2023

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account is ******************  for our 14 day trial. This trial is for 14 day with unlimited access we are sorry for the inconvenience with your account. With this subscription you should not be lock out. We have cancelled your account and you will not be charged for our monthly subscription. We went ahead and refunded your payment method  for the charge of $1.95. You should see the funds reflect in your account in 5-7 business days.  In the future, you can contact us through our email ********************* or call us at ************.
  Thank you for using PDFSimpli.

  
  
  

  
  

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for looking into this for me. Sounds like it was just an agent who was not familiar with the policy.
  
  *********************************************

• Initial Complaint

  Date:11/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't realize I was buying a subscription I paid the **** fee for viewing the resume it helped me create, I had no idea i was signing up for a monthly fee, I wish to cancel this subscription

  

  Business Response

  Date: 11/27/2023

  Hi

   We can not find an account with the email ************** please provide the email address that was used to sign up the account. After every subscription purchase we send an email to our customers to confirm their purchase with the information of your subscription and what will happen after the 14 day trial ends. When the trial ends you will continue with our service with the base subscription option for $39.95. We have added the terms and conditions that are agreed before you pay for the trial. It mentions what will happen to the account after the trial ends and it is not cancelled. We can assist you to cancel your  account we need the correct email address in order to do this. Please do not add the credit card information to this response, call us or use our chat for this issue. You can contact us through our online chat on our website, email ********************* or call us at ************.

  Thank you for using PDFSimpli.
  

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed when I have canceled multiple times. **************** hanging up on me and then will not take my call.

  

  Business Response

  Date: 11/17/2023

  
  
  Hi
  We have a 30-day refund policy. Initial sign up for the account under ********************* was on October 18, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of multiple account created and we sent emails to all accounts with the information of your subscription and what will happen after the 14 day trial ends. We did not receive any cancellation request before the time period of the trial or after.  We went ahead and refunded your payment method  for the charge of  $39.95 on Nov 4, 2023 within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20822163
  
  I am rejecting this response because: I have asked multiple times for cancellation and refunds. Your process is broken,, and I believe on purpose. I manage multiple businesses and have a good overview on your business practices. Your policies and procedures regarding cancellation are structured to create friction within the customer profile. In other words, after management of ten different profiles for 10 different companies and using your portal I can definitely say that your business structure is a failure and disappointment. I do not accept anything you have to offer as it is not one incident it is multiple. I believe a legal class action is the only thing that would alter your business practices as with multiple phone calls for multiple accounts and multiple emails, you dont want to do what is right. I will not be the one that pursues this, but someone will. 
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 11/27/2023

  Hi
  
  We regret to learn about the recent issues you encountered while using PDFSimpli. We've issued the refund that was within our refund policy and sent evidence of this transaction expect this from 5- 8 buisnness days.

  Our primary aim is to guarantee your satisfaction and provide you with a superior experience while using PDFSimpli. To this end, we invite you to get in touch with us through our website's live chat, via email at ********************************** or by calling us at ************** next time you have this issue. Please don't hesitate to reach out so that we can work together to address your concerns.
  
  Best regards,

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************